Review for service only. My wife has taken her car there several times and always been happy with the service and they haven't tried to upsell her on unnecessary services or overcharge for items. They offered her a free loaner car when they weren't sure if she would be able to pick up the car same day which was greatly appreciated. Turns out we were able to get the car back same day which was convenient. The diagnostic fee to check the issue was a little annoying when you're already getting other services done, but they did credit the cost of the fee toward the repair that resolved the issue so it wasn't a big deal. So far so good on their service department and everyone was very friendly so let's hope they keep it up. read more

This review is for the service department only. In mid-December 2025, I scheduled an appointment for our family's 2013 CX-5 which had a faulty transmission drive sensor (which created a beeping sound when the car was in park). Also, the car felt unstable when it went over a bump. On the plus side, it's a brand new facility. Second, Briana was a helpful service advisor. Third, Safford Mazda Fairfax provides a free shuttle (Uber taxi) if you drop off the car for service and are going to a local destination (within 10 miles). On the minus side, there's a mandatory diagnostic fee of $199 (but it is credited toward repairs). Also, it can be slow during peak times. Repair work took about 4.5 hours (including the diagnostic report), but I was able to get work done at the office. Finally, it's expensive - but if you're replacing a Mazda part, there are no alternatives. Overall, it was a good experience. read more

Another Amazing car buying experience with Luke! This is the second car that I leased from Stafford Mazda. Luke is the primary reason why I keep on coming back! He is extremely patient, exhibits product knowledge, and made my experience a smooth transition. Luke is loyal to his customers and always made me feel confident that I made the right decision. I will definitely be returning for my next car from Luke, thank you so much! Debra S. read more

Sent an inquiry about another vehicle but it was unfortunately. Luke sent other options and I was able to test drive and purchase a car within a couple days. Loving it so far. Overall experience was great! Would definitely recommend! read more

Nice staff, but the experience felt like a bait and switch from the beginning. At first, they wouldn't even provide the VIN, and when they finally did, it turned out to be a different vehicle than the one we had agreed on -- including a completely different interior color. They actually tried to convince me that a white interior was grey. Later, they asked for a deposit, which we agreed to, but then changed their mind. We had agreed on a specific vehicle and price, but the terms kept changing throughout the process. They refused to put the deal in writing because they didn't want me price shopping, which was a major red flag. Eventually, they came back with a different vehicle at a much higher price and refused to compromise. I spent several days trying to finalize a deal, only to have my time wasted. Based on my experience, they did not honor the pricing or vehicle they originally offered. Would have loved to buy a car from them. read more

Now that I've finally received the compensation I asked for, I can finally say, Our experience buying my son's used car from this dealership was absolutely unacceptable from beginning to end. We paid over $16,000 in cash, drove several hours to get there, and still received some of the worst customer service I've ever encountered. Our salesperson, Boz, was disengaged, unhelpful, and clearly only interested in his commission. Despite knowing we were paying in full, the dealership tried to run my credit until I threatened legal action. This alone tells you everything about their business practices. Even though we asked ahead of time, nothing was prepared when we arrived. We waited 40-45 minutes for the finance manager--who showed obvious attitude because we declined his warranties--to finish paperwork that should have been ready for a cash purchase. Boz then scrambled to put temp tags on and get the car washed, tasks that should've been handled long before we arrived. Weeks later, we received only one permanent plate, even though we live in a two-plate state. When I contacted Boz, he acted confused and uninterested. He completely disappeared after the sale, ignoring calls and showing zero intention of helping us resolve an issue that directly affected my teenage son's ability to drive legally. I had to push for a manager, and Harnee stepped in. At first, he acted helpful--gave me his personal number, said he was contacting DMV and the titling department, and involved Gordon, who was rude and dismissive and told me the issue "wasn't their fault." The lack of accountability was astounding. After weeks of no updates, I told Harnee that considering we gave them $16k in cash, we expected better communication. He agreed and promised a small compensation, including a new key fob battery since the one we were given didn't work. That promise turned out to be just another empty gesture. For six weeks, I heard nothing--no calls, no texts, no follow-ups. Every time I contacted Harnee, he fed me a new excuse about paperwork "on someone's desk," yet refused to return calls to the personal number he gave me. It was clear he hoped I would simply give up. I finally escalated to Peter, who oversees the sales team. He was professional and actually followed up, only to discover that the compensation Harnee promised was never submitted, never processed, and not documented anywhere. This dealership operates with poor communication, zero transparency, and absolutely no regard for customers after they get your money. From attempted credit checks on a cash purchase, to mishandled plates, to managers who make promises they never intend to honor--this place is a perfect example of how NOT to run a business. I strongly warn anyone considering buying here: look elsewhere. The moment your sale is complete, you're on your own. read more

Absolutely horrific experience with Safford Brown Mazda Fairfax. Scheduled an appointment to test drive a specific vehicle, confirmed it, and drove 45 minutes each way -- only to find out someone else had been allowed to test drive the same exact car before I showed up for my appointment. What's the point of scheduling if they don't honor it? Do not book an appointment with Oscar -- total waste of time. They clearly don't hold vehicles for scheduled appointments, and they don't care about double booking. Completely unprofessional and disorganized. Was allowed to take the car for a test drive, only to return and find out that the same vehicle was being negotiated on by another party -- people who didn't even have an appointment. That's right: they let someone else drive and begin negotiating for the car I was supposed to have reserved. I came with the full intention of buying the car, but I will never do business with this dealership. They lost a sale today -- and hopefully many more after people read this. read more

got my car towed here, apparently they haven't had an auto shop in three years. my tow driver left my car blocking a parking spot and the dealership forced me to pay for another tow to get it moved immediately afterward. How are you a car dealership and you can't move a car?!?! the receptionist that called to inform me was extremely unhelpful an borderline rude when informing me I would have to have it towed again. 0/10 read more

I made an appointment through the Safford Brown web site: It was confirmed with the following header: "Safford Brown Mazda Fairfax Upcoming Loaner Appointment (R12278) on Aug 13 12:30 PM" When i arrived, the representative at the counter said there is no loaner car available and that there was nothing she could or would do about that. I had not planned to leave my car at the dealership since I was expecting a loaner, so I had to leave without service. Later that day, I tried to contact the manager to determine if he realized that there was a disconnect between the website scheduling and reality. So far, I have not heard back from Safford Brown and have decided to look for another Mazda dealership. read more

We had a very disappointing experience. We were serious about buying a car, came in to ask questions after a successful drive the day before, Walter confirmed the car was still on the lot, but due to poor weather, we decided to delay the purchase. After a couple of hours, and a break in the weather, we returned with a check in hand. We started the purchase process and our sales person, Walter, said something was odd. It turned out the car had been sold the day before. We left disappointed but understanding. Walter suggested some options at some of Safford's sister stores. Eventually he landed on one in Fredericksburg. He said he could have brought up on a truck the following morning. He called the next day to say the car had been brought to Alexandria instead, and there were prospective buyers looking at it but if they didn't buy it, he would have it transferred to Fairfax. The next day he called apologetically and said that wasn't going to happen. Walter - and Safford - permanently lost our business. read more

Yesterday my wife and I stopped into the dealership for a routine oil change and tire rotation. Despite this place trying to take advantage of us at every turn since purchasing the car 5 years ago, my wife still had a free oil change from when she bought the vehicle. As expected, they came to us with a million other "urgent issues" when all we wanted was our routine service. Usually its 75 dollars for an air filter, or something. However, this time we had a legitimate issue. Our spare key fob was malfunctioning. It would lock and unlock, but wouldn't register the proximity needed to start the vehicle. We mentioned all of this to them when dropping the keys off. After a few hours we recieved a message explaining that it would cost 650 dollars for a new fob. 200 dollars in a diagnostic fee, and another 450 for the fob itself. We expressed our frustrations and denied the service. We were still charged the 200 fee to tell us what we already knew. As far as we were concerned, at that point, we were paying 200 dollars to never have to step foot in the establishment again. Fast forward to this afternoon, I decide to do a quick Google search on known issues with the key fob. The first thing I read suggested pressing the lock button 4 times and holding it. Sure enough, it completely fixed our issue. What exactly did we pay 200 dollars for them to do? Lesson learned. Google to see if your problem is an actual problem before mentioning it to the den of wolves selling snake oil at Safford Mazda Fairfax. This establishment is an embarrassment, and we will never be returning. read more

Safford Mazda Fairfax - We denied everything but the oil change, tire rotation, and the 200 dollar diagnostic fee that was forced upon us. - Car Dealers Near Me - Fairfax, Virginia

This would have been a four start review, but the post-sale issue and lack of satisfactory resolution dropped it to three stars. I recently purchased a used vehicle for over $28,000. I saw the vehicle with my wife and kids and it was obvious this was a family vehicle requiring two FOBs/keys. While yes, it is buyer beware, we should have been explicitly told there's only one set of FOB/keys after the sale. It's just good business practice. Post-sale, the management will not provide a good solution (reimburse for second set of FOB at $130 that I pay out of pocket). For a $130 post-sale solution on a sale of over $28,000, that's not fantastic customer service. It makes me wary of buying another vehicle from this dealership because of the post-sales experience. read more

DO NOT trust this dealership! Financial specialist Jason R. put an extended warranty ($5400) into our contract without explicitly explaining what it was or offering an option to decline when setting up our monthly payment options. It wasn't until my husband and I sat down and thoroughly looked through the paperwork to understand why the cost was SO much higher than reviewed on the floor that we realized this OPTIONAL feature was added onto our plan WITHOUT OUR CONSENT OR KNOWLEDGE. We IMMEDIATELY cancelled the plan both in writing and in person. All within 48 hours of the sale. When we met with Jason in person, he was argumentative and dismissive of our decision to cancel- saying "no one EVER says no" and insisting we were making a mistake. We shouldn't have had to battle to remove an UNWANTED, unexplained warranty that we didn't even request. It was SHADY salesmanship to the T. My husband even had to go back inside before we left to request a copy of the cancellation since we were not given one (which good thing- turns out we needed it). After a month of no updates, I went back to Mazda and manager Jake explained it took 4-8 weeks and assured the money would be deposited. No further contact or refund approaching 13 weeks. Cue the plethora of back and forth emails that followed-- most dismissive-- non of which the GM Trey R. responded to. I had to reference the breech of contract multiple times (far past the 30 day guarantee refund) and my desire to look into legal support to finally get answers and well, finally the refund. FINALLY got a refund on a warranty I cancelled 15 weeks after the request. What an absolute headache that could have been avoided with just standard, good practice. As a first time car buyer, I failed putting my trust is Mazda. Guess that's why they warn you not to trust salesmen, right? read more

I had extensive conversations and questions for Luke while shopping for a vehicle for my daughter. Luke was patient, professional and persistent in helping me find a good fit and a fair price. Buying a used Mazda at this dealership felt like I was purchasing a brand new car... the experience was indeed drastically different from my previous used car experiences. I'm so glad I waited and purchased here. I would definitely recommend you purchase from this dealership and ask for Luke! read more

I had a bad experience with the service shop about a year ago, but since then have had nothing but great service. This past week I needed a major mileage service and a seat repair that ended up having to be outsourced. Rachel and Jadyn kept me informed every step of the way, navigated my warranty for the seat repair, and were flexible on loaner car return to accommodate my schedule. Great service and my car is running wonderfully! read more

My experience thus far with this dealership has been mediocre. I'm not happy with how the finance manager tried to add the additional $79 dealership fee to the total price of the vehicle when we already had an agreement total price of the car. The following 2 weeks I went to pick up my tags and the service department stated they couldn't give me a tag plate/bracket without an order from the sales department. As of today no one has called or retuned my call regarding a status update on the tag plate/bracket to bring my vehicle back to have it installed. I don't think I would recommend this dealership because of the run around and lack of customer support and the hidden dealership fees. read more

Brought my new car to the service department at 9:00 am for my free "First Service" appointment - oil change and tire rotation. There were 7 cars in line ahead of me in the service bay. I sat in my car (since I was blocking traffic) for a few minutes and no one approached or offered any information. I went inside and after waiting a few minutes was asked my name and was told they were pretty busy and the service would take "at least 2 and a half hours". No apologies, no explanation. Why make appointments if they don't mean anything? Will not be going back. read more

We have been loyal Mazda customers for almost 30 years. We've used the Service Department and purchased our last three cars through this dealership. I used to whole heartedly recommend them. We had to return a few times with one of the cars due to a possible misdiagnosis of what was going on. That happens but we had mentioned what we thought was going on. Anyway, that wasn't too bad. But now, we have noticed a strange thing after our last few service appointments in the past few months. Both my husband's car and my car got scratches on the bottom of our steering wheels after being serviced. We did not notice right away since we drive old style with hands at 10 and 2, so we never said anything about it to the dealership at the time. My daughter just took her car in and the same thing happened to her car's steering wheel! We have not scratched it in 16 years and one visit to the dealership and it gets scratched. It does affect her because the way she learned driving hand position is at 4 and 8, so hand placement is on the bottom. When she called to inquire about it, she was treated extremely rudely. Instead of trying to figure out why this is happening, they tried to gaslight her and say that there was no proof. Imagine being treated this way although we have been loyal customers and spent literally thousands of dollars here. I am quite disappointed in the communication and lack of good customer service. We will see how we are treated when we go in to try and get this repaired. read more

Staff was very courteous and got through my task of changing a key fob quickly. They told me that the replacement Key Fobs I bought inexpensively on amazon won't work because there's a lot of fake key fobs online... Okay. So instead of $50 I paid $300 (+$180 service fee) for a key fob which I assume is me just not knowing how much a key fob costs. Then they tell me that there was a engine oil leak in my car when they opened up my hood that's gonna cost almost $2,000 to fix. They said it would cost more if I had damage to my alternator. I go home, pop the hood and check my oil levels.... normal (closer to max). Look around for oil leaks.... dry as a bone. I happened to get an oil change the next day (at a new car shop) and requested especially that they check it for leaks (and that I would use the new car shop to get it fixed if they saw anything) they said there was no signs of leaks at all. So did the key fob replacement actually not work? Or are they scammers? I'll never know the answer to the first question. But I definitely know the answer to the second. ESPECIALLY If you're a young lady, don't trust anything they say. Look things up on the internet and then get a second opinion. read more

Extremely expensive and I had an unrepairable flat due to a conveniently placed nail 3 days after service.

We went shopping today for a Mazda CX-50 or CX-5 and spent a few hours looking at both and test driving. Umar from the sales department assisted us and spent the entire time walking us through various aspects of the cars while also comparing features from both models. While the dealership was quite busy for a Sunday, Umar stayed with us as we waited to process the sale even though the finance section had a long line of people buying cars. All in all, Umar was very personable, attentive and constantly kept us at the forefront of his thoughts and attention. I had no concerns or worries because of Umar and his personal attention to these two shoppers made our to buy even easier! Thanks again and good work Umar! Mario read more

Safford Mazda Fairfax - Car Dealers Near Me - Fairfax, Virginia

I recently bought a new vehicle but be advised, the survey requests come fast and furious and I recommend not filling them out until all obligations that were mutually agreed to are satisfied. The folks there are professional and square things away but you have to provide gentle reminders to keep them on the target, otherwise it's on to the next activity. I never got the USB with all the documentation electronically stored so I have to now manage a paper folder given several of the warranty upsells that I never wanted but decided to go with just in case. Hopefully I'll never need them but I bought them for piece of mind. read more

If I could give zero stars, I would. My wife and I recently visited this dealership with the intention of purchasing a CX-5. We were upfront about having a strict budget, and Brent (who was great) took on the challenge. After initial negotiations, the sales manager, Dominique (also great), joined the conversation. We were about $1,300 apart on the deal, and after discussing our trade-in, we shared a written offer from CarMax. Dominique had the dealership appraise our trade and was able to offer $500 more than the carmax offer, bringing the gap down to $800. Since it was getting late, Dominique mentioned he had a potential buyer who might cover the remaining $800 and asked if we could resume discussions the next day. We agreed, and before leaving, I requested a written breakdown of the offer, which he gladly provided. The next afternoon, Dominique called and said the buyer had only offered $50 more, leaving us $750 apart. He mentioned having another potential buyer and would follow up. That evening, I followed up with Dominque and he told me that he had a conversation scheduled in 15 minutes and would get back to me. However, I didn't receive a call that night. By late morning on the third day, I followed up again with Dominique, who said the used car department was supposed to call me. When I informed him that I hadn't received a call, he assured me he would check on it and call back in a few minutes. Five hours passed with no response. At this point, my wife and I decided to visit the dealership in person as a sign of good faith, thinking they may have doubted our seriousness as buyers. Upon arrival, we spoke with Brent, and another gentleman (whose name I don't recall) took our keys and said he would try to make something happen. We were optimistic that we were close to finalizing the deal. Then, Jake (another sales manager) entered the picture because Dominique had apparently gone home for the day--and this is where the problems truly began. He introduced himself and asked for details on our deal. After explaining our situation, he informed us that the dealership would not improve their offer. When we shared the written offer provided by Dominique, Jake appeared surprised and asked to see it. I handed him the document, at which point he stated that the dealership would not honor the deal. He then picked up the written offer and began walking away with it. Concerned, I immediately asked him not to take the document before I had a chance to take a photo. He initially resisted, but after I insisted, he allowed me to take a picture. He then left to speak with someone. About 15-20 minutes later, he returned--without the document. As I suspected, the offer had conveniently "disappeared." Jake stated that the deal had been rescinded due to our "lack of timeliness"--a baffling claim given that we had been actively engaged in negotiations for two days and had been in frequent contact with Dominique. To make matters worse, they also rescinded the trade-in offer, citing a "concerning engine noise" that had somehow appeared in the two days since they first evaluated the vehicle. The entire experience felt like a bait-and-switch, and it was a complete waste of our time. While Brent and Dominique were professional and helpful, Jake's handling of the situation completely undermined any trust we had in this dealership. A written offer should be honored, and communication should be transparent and professional. Unfortunately, that was not the case here. I would strongly caution anyone considering this dealership--there are plenty of others out there that will operate with integrity and respect your time. read more

I felt like a number at this dealership. I got a recall notice in the mail. Instead of driving to the dealership in Suitland, MD where I bought the car a year ago, I drove to this one, which is closer. Big mistake. They said the recall repair would take 1.5 to 2.0 hours. After 2.5 hours, I checked my phone and noticed that the service consultant had sent me a text message saying that the technician recommended that the cabin air filter be replaced. I had been in the waiting area the whole time. Why couldn't she come out and talk to me? The car only has 3,400 miles on it. This is a comparatively smog free area. It is not credible that the cabin air filter already needs to be replaced. I asked to speak to the service consultant, but I was told that she had gone on her noon lunch break. I declined to replace the cabin air filter and asked how much longer it was going to take. I told them I had to get on the road. That got things rolling. I will not be going to this dealership again. read more

Purchased used vehicle from dealership and 15 days had issue with the vehicle. I reached out via text to GM and sales person. I received word from salesman that he contacted service department to give me a call. I have received no contact from GM or service department. I do recommend purchasing vehicle from this dealership. Used Car sales manager reached out to me and took care of my issue without hassle. Happy with the team at Safford Mazda for making sure I was satisfied with my purchase. I recommend checking them out if your in the market for a Mazda read more

Inefficient, Inept, incompetent. Made a 3:00pm appointment for a TPMS faiure warning and I had a faulty TPMS sensor. The Mazda service dept didnt even bother to actually check the sensor and I waited for 1.5hrs and they only Reset the TPMS system. I drove away and the TPMS failure came back on after a few minutes. I called them back right away while I was returning to the dealer and they advised me it was too late for them to do anything. The service tech stated, "they don't do warranty service after 4pm." They rescheduled for another appt in the morning the following week and offered a loaner. They called back the day before to reschedule because they didnt have a loaner available. They rescheduled for the following week. They called day before again to tell me they had to cancel appt, because they were moving service trailer and reschedule for the following week. I show up AGAIN after 3 weeks after initial appt and they tell me it's a 2 hour wait for service to check the TPMS sensor. BUT then, they advised me they might not have it in stock. THEREFORE, why make me wait 2 hours to tell me that!!! And why follow through with an appointment, when you don't even have the part. THE DEGREE OF IMCOMPETENCE IS ASTOUNDING!! read more

Last time I had service here, I went out of my way to leave a 5-star review because my experience and service were amazing. They even provided a complimentary car-wash and the staff was so friendly. Yesterday though, everything felt odd and unprofessional. It took me 30 minutes to get a Loaner car, it took 4 hours to get an Oil Change and an Inspection (I checked in at 11:05 am and picked up at 3:00 pm). I presented a coupon for a $42 Oil Change special but somehow was still charged $55. The worst part was when I got home I realized that I forgot to return the loaner car's keys though (maybe it was my fault but it leaves me wondering why the cashier or anbody had not asked for the keys back). I don't do this every day, so it's natural that I wasn't thinking about returning the keys all day, specially when I had to wait out for so long (I asked at 2 pm if my car was ready yet and it wasn't, so I had to wait out 1 whole hour at the Walmart Supercenter pretending I was interested in shopping). When I got home I asked if I could speak to a manager because they said that they couldn't come pick up the keys. It was interesting to me that they couldn't do this, but a few weeks ago when I inquired about possibly purchasing a new car, they said that they could bring the car to my house any time for a test drive. I had to stop eating my lunch (I hadn't eaten all day) to rush and drop off the keys because the loaner car was blocking a customer's car (or so they said). The manager whom I spoke with didn't even apologize for the wait time or anything at all. I was really upset, I will go to Alexandria or even Chantilly next time I need service. read more

I have leased my last 2 vehicles from here and bought out the lease on this last vehicle. All of the service/maintenance on these vehicles has been done here too. I always found the service department staff to be very friendly and customer focused. But since it has become Safford Browns, the customer focus has been changing and now with their big new building, the customer service has not been very positive and the service department prices have gotten too high. I just scheduled the recommended services elsewhere for $200 less. If the customer service had been more positive I probably would've still scheduled with them. read more

PLEASE READ! WORST service I've experienced. I just moved to the area and had my car checked by a legitimate auto shop in the area, so it was mind blowing when I brought in my car to have Apple CarPlay installed (as a Christmas gift to myself - and I tried Best Buy but they didn't have it) and was called with $1800 worth of service that needed to be done to my car. I told them no thanks and the tech insisted I get it looked at. When I went to pick up my car, the ebrake was left engaged and all these lights were on that weren't there before. I left my car there and took the loaner home since my car was left in such a condition they needed to fix it - also insane that they left my car in that condition? I had my bf pick up the car the next day and the ebrake was STILL engaged - they literally did nothing to fix my car! My bf was confused and drove it back home and I had to get it towed to the auto shop I went to when I first moved here. Long story short I only needed $900 worth of services done and the auto shop confirmed I hadn't done anything wrong to my car. I tried speaking with the service manager and she insisted they did the "complimentary check" on my car since I drove it in with all these lights on. Why wouldn't I have asked them to look at what was wrong if I had lights on? Absolutely ridiculous. She said the best they could do is work with me on pricing. Also, I had to call over and over just to get ahold of her, since the first day I called she was on a 3 hour lunch and conveniently a meeting that ran after hours after. I've never had such bad service, and while I'm happy they figured out how to install Apple CarPlay (shock they know how to do anything besides rip off customers and break cars), I would have NEVER taken my car here knowing this would happen. FYI the tech said I needed brake fluid exchange, both calipers and brake motors replaced (on the phone was mentioning actuators needing replacement). Auto shop found only right rear caliper was broken and needed brake fluid. Trust me, you'll save $$$ towing your car ANYWHERE else. read more

The definition of a stealership. My wife's car was recently seen for routine service, and it resulted in yet another multi-thousand dollar bill. Spark plugs were replaced after only 13,000 miles. Rear brakes and rotors replaced only a few years after they just did both. My wife has steadily spent money on their recommendations every service appointment, yet they continue to steal money from her. I mean that literally because her brake pads should have been replaced free of charge as a matter of lifetime coverage following the previous rotor and pad replacement, but of course they billed her. Avoid at all costs. read more

If I could give a 0 star rating for the service department, I would. Mazda Fairfax charged me for new brakes they did not properly install and I had to go to another dealer to have the service done again, paying twice. The video taken at the other dealer showed my brakes were not even safe, I drive my family every day in my CX-5. Mazda Fairfax Service Department has atrocious customer service and they let me down after being their customer for more than 15 years. I DO NOT recommend service at this location. read more

Janette's customer service was excellent and she was also very knowledgeable about the recall!

I had an excellent car buying experience at this dealership, despite the insane market for cars this year. I worked with Ron, who made sure I got a fair deal on a new Cx-5 carbon turbo and my trade in. Other dealerships tried to push me toward whatever car they had on their lot, but Ron got me the exact car I wanted. I was able to put down a refundable deposit on a car being shipped to the dealer and also lock in a great financing rate with Mazda. My car arrived after about a month, and I was able to get a fair deal on my used car for a trade in. A very painless process, and I love my new Mazda! read more

We bought a car here recently. While the sales woman was fine to work with, the finance office was pretty awful. They didn't return calls or emails and when they did call they were incredibly rude. I won't return here again. read more

I have been a customer of Brown's Fairfax Mazda for about 7 years now and in the spirit of the new year wanted to write a quick thanks to them for exceptional customer service and support - specifically calling out Janette Taranto and Jason Arcudi from the service center. They are always welcoming, helpful, and let me know now exactly what to expect when I go in for service. There are never any surprises or inconveniences because of their excellent communication. I am especially grateful for their expertise and advice in planning ahead for maintenance. Brown's is the first dealership I have leased and brought a new car from. I love my Mazda CX-5, but I will keep coming back for the people that work there. Thank you all so much for the wonderful service! read more

Good customer service? I think not. Well, when I lived in Fairfax I would have given a higher rating, but after moving from the area, they have been absolutely no help in managing all of those extended warranty and CrystalFusion purchases I made. Useless customer service. If you have any sense you will be relocating, I suggest finding another dealer read more

I wish I could give 0 starts. I've worked in customer service for many years so I value businesses that provide quality customer service. I wish I could say this for browns Mazda. I purchased a 2020 used vehicle December 18. During my experience I worked with Debbie. Not the most professional sales agent. She made a comment on my salary during our deal stating "wow I guess teachers finally make money" first and very unprofessional for her to comment on salary. After purchasing this vehicle. The transmission blew out 10 days later on I-95. I was so furious. I called the dealership multiple times and Debbie and Stan gave me the run around for days! It took them 7 days just to come row my car to a dealership to get looked at. Nothing but he/she say. No one cares about helping me get a loaner and getting a appointment to get the car fixed under warranty. They have very poor communication and I had to call multiple times just to get a answer. Left many messages no return calls. Stan told me one thing then it didn't fall through and I never received communication unless I called asking what's going on with get a loaner, car towed and my car serviced. Unless you want to buy a car from a dealership that doesn't run thorough inspections and provide horrible customer service. DO NOT BUY FROM THIS DEALERSHIP!!!!! read more

I would strongly recommend you not buy a new car here. We spent $60k on a new CX-90, drove off, and now cannot get anyone on the phone. Both our salespeople seem to have left for other jobs, and our plates simply were not ordered by Safford Brown so apparently we now need new temporary tags. We wanted a tow hitch installed but apparently no one can talk about that, or provide a price, or tell us whether or not they have the part. It's not that the customer service is bad -- it just doesn't seem to exist at all despite the huge purchase we just made. Very very disappointing. read more

I purchased a car from Safford Brown Mazda Fairfax after spending a lot of time looking at models of cars at different dealers. Most of them had limited inventory and only wanted to sell me what they liked. Luke Thornton of Safford Brown was the only salesperson who showed me many options for purchase, he listened to my needs and the color and type of car I wanted and he produced the car! He was caring and patient with me, has checked with me to see how I like my car and is a genuinely kind soul. Thank you, Luke and thank you Safford Brown Mazda Fairfax! Carol Y. read more

The worst body shop experience ever!!!! Took my car in the middle of July to get burned paint on the roof done during the July 4th celebration courtesy of careless neighbors. Having a brand new 2014 Mazda 3 I was not happy this happened but very pleased my insurance worked with me to get this fixed. I trusted this dealer's body shop and instead they did a horrible job paint! Once I got my car back and inspected it I found they left bubbles ALL OVER the roof which were not there. The manager instead of fixing the problem which was to repaint correctly the roof his sloppy and quick solution was to sand down the bubbles. To top it all they left my car filthy inside, dust all over and greasy marks inside the roof of my brand new car!!!! Totall irresponsibility and accountability!!! Not even a "I'm so sorry"... So, I took car back for the SECOND TIME. After inspecting my car later that evening I found there were still MORE bubble left on the roof even though I was guaranteed for the second time the job will be done and corrected once and for all... well, they did not which meant to take the car BACK AGAIN for the 3rd time... something that should have been corrected on the 2nd tried. 3 times to correct what was supposed to be a simple plain paint job!? Do they deliver to other customers their cars with bubbles in the paint due to "dust settling on the paint" like that?!! Imagine if they did this to someone like Donald Trump more than one head will have lost their jobs! I found this place does not care about quality control, honesty, pride in workmanship and providing superior customer service and support, no desire in going the extra mile to really inspect and ENSURE the job was fully corrected and fixed PRIOR to delivering the vehicle back to the customer. In all, THIS Brown's Mazda body shop left me with a bad taste and I will NOT RECOMMEND THEM. All they care is about collecting your money. If you are thinking in getting a Mazda, they are great cars and love them (this is my 2nd Mazda in 10 years), get it serviced from someone else or if you decide to have your Mazda service here, please, please, check and inspect your car before it leaves the lot to make sure you are 100% satisfied and they've done their due diligence in taking care of your automobile service needs. read more

See all