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    Safford Mazda Chantilly

    3.4 (230 reviews)
    Closed 7:30 am - 8:00 pm
    Updated 2 months ago

    Services - Safford Mazda Chantilly

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    14 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Safford Mazda Chantilly Photos

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    Recommended Reviews - Safford Mazda Chantilly

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    Mazda in the car dealership.
    Joy B.

    This was my favorite dealership for their service! They were outstanding. We had a very nice salesman, who greeted us as we walked in the door. He took the time to listen to my son's needs and showed us a few cars. Beautiful cars, very sleek and sporty on the outside. The one issue was the cargo space. We looked at the 3 row seater and when you put the seats up, there was no space to put, strollers, and other necessary items, when traveling with two young kids. Our salesperson was stellar, no pressure, and so very accommodating. They had a nice showroom and plenty of inventory.

    Mark N.

    Bought a MAZDA CX-5 SUV in 2016 there. Been happy with the vehicle and the sales experience was way above average. Recently went back to have a recall issue dealt with and a couple of other minor fixes. Service was great at a reasonable price. No upselling on extra stuff we didn't need. Like the waiting area and overall layout of place. My only issue is we live in Leesburg, so this is a way away. But that's not on them.

    Karen C.

    From the moment I walked into the dealership to the exciting moment of driving my new Mazda off the lot, I experienced unparalleled service from Simi and Matt! Prior to test driving the Mazda CX5, I was at Lexus. I began my car shopping believing I was going to buy one from that dealership. My father urged me to go to Mazda before making my final decision as he has been driving a Mazda for years and has been so happy. I took his advice and I am so thankful I did. The experience I had at Mazda vs Lexus was night and day. I immediately felt welcomed and genuinely cared for with no pressure from the salesman at Mazda. I love my new car and will forever be part of the Mazda family.

    Smart Brake System Malfunction the second day of buying the Car
    Adel A.

    Hello. I would like to present my story to anyone who will buy a used car from this dealership. In short, I advise you to stay away from this dealership if you want to buy a used car. In 06-Jul-2021,I bought a used Mazda6 2018 from this dealer. Before I sign the papers, I asked them about the inspection papers that belong to this car but they told me that the car was inspected fully and it is in good condition. However, the inspection papers are not available now and in the next day they will send them. I trusted them. They never do that. They deliver the car to me in 08-Jul-2021. I assumed the car in good condition and trusted them. In the next day Friday 09-Jul-2021 (See Pictures), I was driving the car in a route, and I got a warning sign that said "Smart Brake System Malfunction" and the red brake sign turned on while I drive at 60 mph. I really became afraid because the brake sign is dangerous. I went to private mechanic to inspect the car, and he found that front left Caliper was leaking, and the brake fluid was so low. So, this is a clear evidence that this car was sold to me in this condition and my mistake was that I did not ask them for pre-purchase inspection. Today I went to service to fix that problem and I showed to them the pictures of the warning signs and the leak in Front left Caliper. The person who supposed to fix the problem told me that there are some signs that someone outside the dealer had worked on Front left Caliper before and because of that the warranty will not cover it. It was apparent that from the beginning he tried to accuse me of misused the car and causing the Caliper problem after buying the car. I explained to him and other staffs, The problem appeared the next day of driving the car and I do not know anything about the condition of this car. Maybe the previous owner fixed it outside the dealership, but not me. And before selling the car to me, you should inspect it and fix any problems. After a while they agreed to inspect the car, and after the inspection done, they came up with a shameful and weird "evidence" to accuse me again of causing the problem. This time, they told me that the wheel has some dust and dirts inside and it is wet and there is clear sign of an object hit the Caliper recently. Accoring to them, if the problem started before I buy the car then the wet will dry out but it is still wet!!! therefore, they accused me of going off the road and hit an object after buying the car and causing the problem !!!. Their scenario was not happen at all after I bought the car for one day only the problem started. I told them the dust and dirts on the wheel are because the brake fluid leak and logically the wet will never dry out as long as the leak continue. So, their "evidence" is not an evidence at all !!! They sold the car to me with this problem and accused me of causing the problem after I figured it out. They did two Shameful mistakes!!! I am really upset of their accusations to me. I am a moral and responsible person and if I caused the problem, I would fix it myself. The only thing they offered is to tight up the screws and told me that the problem 100% fixed. If they want to fix the problem, They should replace front left Caliper completely because the Caliper in bad shape. After two day of "fixing", the Caliper is still leaking and the brake fluid becomes very low again! To be fair, Mr. Kevin Rodriguez was very nice, and he believe me and try to negotiate with other staffs in the sales and service departments to solve the problem but the problem in the other staffs.

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    6 months ago

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    Ki L.

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    24 days ago

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    3 years ago

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    4 months ago

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    11 months ago

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    2 years ago

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    1 year ago

    very expansive.not valuable.no smile,no greeting,Won't ask if need water.This is not a good place to buy a car

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    4 years ago

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    3 years ago

    Great to work with on selling my vehicle. Took the time to explain their quote, worked with my schedule, direct and honest.

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    2 years ago

    From the salesman to financial and to service dept, very courtesy and helpful in satisfying my needs.

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    5 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    Page 1 of 6

    Safford Mazda Chantilly Reviews in Other Languages

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    Review Highlights - Safford Mazda Chantilly

    Everyone I worked with (George, Matt, and Jeff) was extremely personable and very helpful in answering my questions.

    Mentioned in 22 reviews

    Read more highlights

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    Driven Auto Repair - Mechanic on the job

    Driven Auto Repair

    (5 reviews)

    The staff at Driven was so helpful. I lost my brakes and was unable to move my vehicle. Driven has…read moretheir own towing truck so they were able to come pick up my vehicle and take it to their shop. They were very responsive and I needed my car so they tried to repair it as fast as possible. The communicated the issues to me. The pricing was very reasonable in my opinion compared to other places I've seen. I'm glad they were there to help me in a time of need.

    Just had an unfortunate experience with this business. After install of door window switch, my car…read morebattery was drained. I returned my car to them and they recharged my battery, but did not check their installation of the door switch or advise me to bring the car back in to check the fuse box. subsequently, I took my vehicle to the dealer and they were able to perform the drain test and install a new door window switch. The window switch purchased at Driven Autorepair was under warranty and the manager wouldn't give me a refund on the defective part. I was the part could only replaced. Advising potential customers of their policy and you have no choice other than to use their services when a part is under warranty. The manager would not take fiscal responsibility for the potential faulty part they purchased and/or the potential faulty installation they provided on my car. I lost over $800 dollars trusting the integrity of the services provided by this company. Buyer Beware!

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (131 reviews)

    Laughably incompetent. They messed up the alignment worse than it was originally. Steering wheel…read morewas crooked, measurements were in the red on their own sheet. Mistakes happen, so I came back and asked to redo the alignment, showed them their own sheet and said the wheel was crooked after the alignment. They said (1) they don't do rear alignments on Toyotas (???), (2) the car has unspecified issues that don't allow it to be aligned, (3) they would need additional payment to do the steering wheel correction. When I pressed them on what the issues were, they refused to commit to anything. Nothing was written down. Truly baffling that these people are running a real shop. I asked to talk to the alignment tech and they said he can't speak English. So how can he understand anything? Is he just guessing? I'm willing to bet they don't have anyone trained and that they're just winging it on each alignment. I talked to Rose and Arbor (blond ponytail man). They kept pushing for more money, and they said I already got an alignment so I shouldn't be greedy. Very rude while I spoke very politely. I went to Midas down the street and they fixed it. No issues with the car were identified, perfect alignment, 45 minutes. The before measurements (after Firestone's alignment) were way off. Extremely unprofessional. Go here if you want your car to go 4 different directions while driving straight!

    Avoid this place at all costs. DO NOT TRUST THESE PEOPLE. One of those places that would deserve…read morezero stars. AAA towed me here after my car broke down. I needed it repaired quickly and it took over a week, which I can forgive, but what I cannot get past is that they did not do the repairs they charged me for. They claimed they replaced several items including heating hoses and the thermostat housing, but not long after I started having problems with the system again. I was able to take it to my longtime mechanic for that (out of state, otherwise I would have gone there in the first place), and they found the components had not been replaced at all. Nearly $1000 worth of "repairs," and largely wasted. (Not to mention the additional several thousands' worth they tried to upsell me on, but luckily I wasn't that stupid.) Awful business. I'd sue if only I'd been a bit better about record-keeping. Whatever you do, do not make the same mistake i did - take your car anywhere else rather than dealing with these crooks.

    Safford Mazda Chantilly - car_dealers - Updated June 2026

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