I have been coming here for years, always hoping things would improve. I've never even written a…read moreYelp or Google review before, but after so many ongoing issues, I felt the need to share my experience. The stylists themselves have always been kind and do their best, but they often seem overwhelmed and unsupported. The actual color service has generally been fine, but the overall experience has consistently been frustrating. Some of the recurring issues I've experienced include: The app frequently does not work properly for scheduling appointments. I've arrived and been told they had the wrong appointment time for me. Long wait times have repeatedly made me late for work. No hot water -- this has happened twice on very cold days. I was told they had been requesting a new water heater for months. Washing hair with cold water in the winter is unacceptable. My computer charger broke because one of the outlets was extremely tight. Staff attempted to contact a manager about reimbursement, but I never heard back. Appointments are often delayed or disrupted because a staff member has called out at the last minute. There is no way to reach a live person by phone when issues come up. The fact that this is my first Yelp review ever really says a lot. I truly want this place to succeed, but it feels like both the staff and customers deserve better support and management. I keep saying I'm not going to return, but I still have the membership, which is the only reason I've continued coming back.

The manager wanted me to sign a waiver for sensitive scalp. The reason why my scalp is sensitive is…read morebecause the dye was left too long which had burned my scalp and had scabs. That is the reason why my scalp was sensitive. I'm not signing a waiver. Thanks

I was lucky enough to get Erin for my blow dry. I am new to the area and wasn't sure what I would…read moreget, but was so pleasantly surprised by the nice people and also Erin's blow dry. Not to mention the lady who washed my hair massaged my head amazingly!I bought the pack of four and will definitely be going back. A great little spot and reading the other reviews I will use Erin for other services like cuts and colors as well. If you are on the fence, definitely go and get Erin. Fast forward a few months.... I just went back for a cut and color. I am really happy. Erin spent a lot of time making sure it was exactly the way it should be. I got a lot of hair cut off and I absolutely love it. If you are going in for highlights and a cut make sure you give yourself enough time because I was there from 10-1! Definitely no rushing going on here, but it was due to quality and also the fact that I have so much hair. She was honest about how short we should go, the color and was also just pleasant to be around. Super high quality cut and equal quality color. I'm so happy I found this place!

I was a loyal client--since 2019--until last week. Erin, my OG stylist, was AMAZING. She was kind,…read morefriendly, humble, and SKILLED. She brought my brown-black hair to an amazing level of blond and I will forever be grateful. When Erin left the salon I stuck around, going first to Alexis who highlighted my hair once, and then, most recently, to Rachel. My color request was simple: tone out the orange and add contrast to my money pieces. My hair was already damaged from a botched DIY bleach bath from last April, so knowing my hair history, I was surprised when Rachel began foiling highlights into my already brassy, frizzled hair, leaving some strands untouched. In the months prior she'd toned my poorly bleached mess to dark brown--it faded brassy, and highlighted it--brassy again, all the while insisting on warm browns. Warm had SOUNDED great--like caramel--but the reality was more like old rust--every time. This time I was adamant. Get rid of the orange once and for all. Cool tones. Ash. Let's do this already. The photo I brought along was an ombre with money pieces--brunette and blond. I've attached it below. I really wish we'd discussed my priorities and the reality of my hair situation beforehand but we never got into depth. Maybe because, on top of everything else, Rachel seemed to be having a psychological crisis. She went on and on about on a few personal issues and I started feeling more like a therapist or family member than a paying client. I also grew concerned about her foiling, but she was the pro. I'd communicated my goals clearly. Surely she knew what she was doing. In the end this was the least relaxing salon visit I'd ever had. I sat there for almost five hours, spent $300 and knew enough about Rachel's personal life to write a novella. And the piece de la resistance? My hair came out MORE orange AFTER my appointment. The following day I reached out to Alexis, who acts as a quasi-manager when Laura isn't around, which, according to salon gossip, is more and more these days. On this day, Laura was at a two-week luxury retreat and unreachable. I imagined her phone sitting in a hemp basket somewhere that reeked of incense while she lay in corpse pose communing with her inner wisdom. Lo, instead of acknowledging Rachel's epic fail, Alexis first apologized in that classic non-apology way. She said, "I'm sorry your hair feels orange." No Alexis, my hair IS orange. But I FEEL infuriated. Then she blamed a) my hair for not lifting, b) my goal photo for being too blond at the ends, which was not my priority AT ALL, but who would know? And c) fate itself--because sometimes things just don't go as planned OMG. It couldn't--heaven forfend--be the fault of the girl who actually colored my hair. Now I felt even worse. It wasn't enough that I looked like 1997 Ginger Spice. I was also being gaslit by fake management. So I reached out to Laura. She owns the joint after all. She would surely make things right. In my email to her I stayed on message. I was unhappy with my results, received the polar opposite of what I asked for, and wanted a refund and/or a correction done by her. There was no way I'd return to Rachel now. I waited a week for Laura to return to civilization from shangri-la. Finally she emailed back. Laura apologized that I was unhappy (another non-apology) but would have to charge me in full for her service and offered no refund. Nada. Zilch. So I wrote this. PS, My husband, two adult children and I will go elsewhere from now on.

I would highly recommend working with Aki for your wedding!…read more Aki did hair and make-up for me, my bridesmaids, my mom, and my mother-in-law for my wedding in May 2026. She did an amazing job! Throughout the whole process, she was kind, professional, and organized. She very responsive to email and text communications. She was able to accommodate last minute changes to schedule (due to needing to be ready 2 hours earlier than originally anticipated) and number of people. I usually don't wear much make-up and wanted more of a natural look. She more than delivered on that and I felt beautiful and confident on my wedding day. Would highly recommend!

After trying a makeup trial with a different salon that didn't go well, I was looking for a makeup…read moreartist that has experience with subtle makeup and specifically on Asian features. I'm so glad I found Aki! Aki and Hiroko did such an amazing job with the mother's, bridesmaid's and my makeup. We all wanted a subtle makeup look because we usually don't wear a lot of makeup and Aki delivered!! It looked amazing and natural that one of my bridesmaids wanted to do the same look for her own wedding. I can't recommend Aki enough. She is so professional, thorough, kind, and most of all, does beautiful work.

I love my new hair! I asked for wispy bangs, face framing layers, and a U-cut. They were very nice…read moreand offered me water. I also saw a few women in there with complementary wine glasses. Additionally, I also loved the hair wash. Thanks so much, India!

SO disappointed. Used this salon for years when they were on Lancaster Ave. Loved It…read more Moved out of state 10 years ago. Noticed they had actually moved their location when in Ardmore 6/12/25. Needing a cut and color before my nephew's graduation party, I called and booked with an AI bot an appt for the day before the party. Just picked up messages from Salon True (a day before my appt AND a day before the party) that they need a 'CONSULT' before an actual appt & that another appt for the actual color & cut would need to be scheduled. What the actual _ _ _ _? That's just wrong. AI should be fired. SO disappointed.

really like this salon . Kate does my hair and Linda does…read moremanicure and pedicure . They both do an excellent job . Low key salon , very clean and comfortable. I like going there .

My stylist is Ilene and she is wonderful. She always has a consultation with you before and change…read morefor cut, color, keratin or any process. She gives great advice concerning the shape of your face, your coloring, and up to date styles. The salon is clean and has a myriad of products to buy. I highly recommend this hair salon. Everyone who walks out of there is happy. Reasonably priced for the address.

$100 for a regular woman's haircut... This is not okay especially as a college student. I think…read morethey even increased my price by using heat on my hair when I never requested it. Still a good haircut, but I could've received the same haircut from a different place for way cheaper.

Got a cut from Athina - she is talented. I've got thin hair, esp on the top of my head and even…read morethinner towards the back, so I have a hard time finding someone who knows how to cut and style it. Met with a Athina and I'm super happy with my hair, would highly recommend her!

I started going to INVU at the beginning of this year and I'm so glad I did. The staff is…read morewelcoming and inclusive, and Chelsea is top notch as both a stylist and colorist. I cannot recommend her highly enough. Bonus: their shampoo tech is amazing. Best wash of my life.

We are in town for an event. We made an appointment for a blowout. Super friendly staff. Great…read moreselections of snack and beverages if you are waiting for someone. Reasonably priced.