I was visiting from out of town and had a crown pop off on the Fourth of July!…read more I called multiple dentists and most were closed because of the holiday. I did not want to go to a 24 hour clinic or anywhere shady. I found Lake Nona Dental had great reviews on both Google and yelp. Courtney was able to schedule me for an appointment on Saturday at noon. She let me know that if anything opened up, she would give me a call. A few hours later, she called me to let me know I could come in that afternoon. All the paperwork was handled ahead of time and done digitally, which I thoroughly enjoy. I got to the office 15 minutes early, and they were able to see me early. The entire visit, including x-rays and visiting with dentist was less than 20 minutes. Dr. Van de Water Took her time to explain my options. She was honest, friendly and concise. I never once felt like I was being sold anything. Everyone I dealt with was friendly. Courtney was amazing on the phone. If I ever have dental needs while I am in the Orlando area, I know where I will be going!

I've been a patient for over a year. My friend who recommended a dentist here has already fired…read morethem for shady billing practices - and now I see why! I have had my cleaning scheduled for 6 months, which is typically fully covered as prophylactic. I just happened to see something on Facebook that they no longer are in network for Delta Dental - so I called to check how much my responsibility would be! Not only was I never notified by the office that I would now be out of network - but they ignored my request for information for 6 weeks. When I called back two days before my cleaning - turns out my "free" cleaning will now be around $300. So no - I will find an in network dentist - but thanks for delaying my cleaning probably ~3 months it will take to get in someplace new.

Chrystal was absolutely amazing! She made me feel so comfortable during my clean. She's so…read morethorough, knowledgeable, and empathetic. I love coming to Nona Smiles, and have been coming for years! Thank you for everything! I've had veneers, a crown, cleanings and a filling done here and have been absolutely happy with my experience. The front office team is always so kind and friendly and truly enjoy coming here for over 8 years!

Tati did a great job cleaning my teeth. She checked in often to make sure I was comfortable. The…read moreoffice is gorgeous and the staff was super kind and helpful. Thank you for a great experience.

Thankful to have found a great dentist office in Lake Nona! I have been coming here for the last…read more5ish years and they always take great care of me at Ideal Dental. The ladies at the receptionist desk are always so sweet and welcoming. The hygienists are always nice and very thorough for the teeth cleaning and checkup. I have had to come in to fix a crown and they were able to work me in as soon as they could since I needed it repaired quickly.

This practice seems designed to milk every last dime out of its "patients" (or, more accurately,…read morethe victims of its fear-driven sales tactics). I went in a few weeks ago as a new patient after moving to the area. I scheduled what I thought was a routine cleaning. Instead, I spent OVER TWO HOURS being subjected to what felt like one long sales pitch, only to eventually be asked whether I wanted to have my teeth cleaned that day. Yes- the cleaning I had scheduled the appointment for in the first place. I was told that I had FOUR cavities, despite never having more than one cavity identified at any dental appointment in my life. I was repeatedly pushed toward add-on services, including an oral cancer screening, yet during this supposed screening, the dentist did not even examine under my tongue or palpate the surrounding lymph nodes. I also was not clearly informed that the X-rays they took would not be covered by my insurance until after they had already been performed. Somehow, my supposedly routine, insurance-covered cleaning appointment still left me with a bill of more than $200. But the treatment plan was what really set off alarm bells. The dentist specifically described my alleged cavities as very small, surface-level cavities that she prefers to fill before they become larger. Yet my itemized treatment estimate included pulp caps for all of them, which are medically indicated for protecting the pulp in substantially deeper decay and, conveniently, not covered by my insurance. Even more concerning, one of my supposed cavities was identified between my teeth using AI. When I asked to see it, the dentist was unable to show me the cavity on the X-ray or provide a photograph demonstrating it. At that point, I sought a second opinion. The second dentist told me I have ONE cavity that needs to be filled. NOT FOUR. One. I completely understand that dentists can have different treatment philosophies and that there can be legitimate disagreement about when early decay should be treated versus monitored. What I experienced here went far beyond a difference in philosophy. Between the aggressive treatment recommendations, questionable add-ons, lack of transparency about costs, and the enormous discrepancy between their treatment plan and an independent second opinion, I left feeling that generating revenue was a much higher priority than earning my trust as a patient. Dentistry depends on patients being able to trust that when a provider tells them they need irreversible treatment, they actually need it. Experiences like this are exactly why people become suspicious of the dental industry in the first place. If you are told you suddenly need extensive dental work here, get a second opinion before allowing anyone to touch your teeth. I am extremely glad I did.

I want to say I am extremely disappointed with my experience today for my cleaning and I will not…read morebe returning to this location. I had a cleaning appt for 4- I wasn't seen until 433. They had to do x rays again and I was seen by a woman names Emily who was very nice but I don't think she worked in that office so it seemed she was a little clueless when it came to doing the x rays - the wire kept getting in the way of the pictures , it wasn't a smooth process so at this point I'm a little upset that this was taking so long . Again, she's very sweet , but she has a heavy Spanish accent and while wearing the face mask I could only understand half of what she is saying . After the x rays I go into the exam room and she is doing the measurements of my gums and I was told I wasn't loading enough and need to use water flossing. Which okay yes that's good advice - but the she asked me about braces and said my brances had affected my teeth negatively and I have literally never heard that. I had braces 20 years ago.. The cleaning hurt, the irrigation she did was painful on my sensitive teeth and I didn't know that was included in the cleaning but I went with it because they're the experts right ? Overall just a little poked and prodded more than usual which is not really what I was expecting from a dentistry I liked. The main dentist came in and called me by the wrong name . She examined me for 60 seconds and said everything was okay. Emily continued the cleaning . She put on the fluoride and then I was out by 540ish. I go to the front desk and they told me it was 78.00. I said what is that for ? She said you got the irrigation and fluoride right ? I was like I guess ? And she's like that's why there is a cost . I told the women next time , can the person cleaning my teeth let me know what they're doing so I can decline services? She's like , in the future just let them know that you don't want those services ... WHAT?! So it's my fault , I didn't stop her from doing the procedures ? Like I was supposed to know exactly what she was doing and what was covered . No, I won't be returning .

I started going to this dentist when we first moved here. In the beginning everything was fine. But…read moreafter year 3 of coming it seemed like the staff changed or their practices changed. Every time I came in they were pushing to get my wisdom teeth removed which I kindly declined. But everytime they insisted it's better to remove it now than when I am old because I can break my jaw in old age. They use alot of scare tactics. But I had my Invisalign done at another office and essentially asked the orthodontist his thoughts on wisdom tooth removal because I don't have any issues or pain. He literally said, I wouldn't recommend it because your teeth has hooks at the bottom (all teeth does), but mine were right by a nerve. And if I do a wisdom tooth removal I risk damaging the nerve and lose feeling in my mouth for the rest of my life. I'm in my late 20s btw. I told the dentist this, and she thought I wouldn't recommend finally agree with her but the only reason she stopped asking is when I shared that risk. It was never brought up again. Goes to show you the focus was the money being made on the wisdom tooth removal than ensuring I actually needed it. Also they have added a new process where you sign your medical rights away to the dentist. So basically even if you deny a procedure for whatever reason, the dentist can bypass your denial and go ahead with the procedure regardless if you can afford it or not because these procedures aren't covered by insurance. And when you disagree with them, you feel the anger in how they clean your teeth. The last time I went the hygienist was so rough and didn't even clean my teeth right and left my mouth all dirty with the cleaning materials they use. That was the last time I went there. Never again. The reviews on Google are all inflated and a lie. My husband wanted to stop going sooner, but I kept giving them chances to my own detriment, hoping that they would do the right thing.

Dr Samuel is AMAZING! My daughter cracked her molar and he was able to get us in the next day! They…read morewere able to do the xrays and the extraction in the same visit. My daughter has anxiety and was nervous about going to the dentist, however the staff took their time and were patient with her. She left smiling and dancing her way out the door. Thank you so much for such an amazing visit!! Will recommend to everyone I know!

This is the dental practice that I go to. They take care of their patients well and explains any…read moreprocedure in an easy way that one can understand. The tone to come in til the end, comfort. Office exp is always nice, not too long a wait.

Every thing about this office is great from the front desk staff to the dentist Great people…read moregreat job

I cannot say enough good things about Dr. Ahmad and his staff. He was able to save a tooth another…read moredentist said needed a crown, and found a cracked tooth two other dentists missed. Treatment here is pricey, however, you get what you pay for. I was incredibly impressed with my entire experience here. The front office (angels) were so nice and understanding of me being super emotional about treatment needed for another tooth. Danielle, Dr. Ahmad's assistant, was also extremely wonderful to work with, super friendly and really took the time to make me feel comfortable. Unparalleled perfectionist quality of work.

Dr NADYA is the best dentist! she is very smart…read more educated and speaks Russian, English fluently she tries to save your teeth and does not up sale unnecessary procedures!

So many dental options in the area. Decided to try this one because of the good reviews. Tried to…read morecall, no answer, left a voicemail at the beginning of the week. Received a text instead of a call back, I inquired about making an appointment, slow response time, gave them insurance information, wait another day for them to text back, telling me that they are taking new clients in March/April. Ok so I asked can I make an appointment, nothing, I assume it will take another day. Ended up calling a different dentist in the area, made an appointment, done. It should not be this difficult

I started visiting this office last year, when my grandson parents past away. My experience with…read morethe Doctors and office staff was very pleasant until last week, when I call to make the last appointment for my grandson invisaline treatment, Sixto the office manager was very rude when I explained to him that my days off was Sunday and Monday same as when I started the treatment for my grandson, he went ahead and told me that I needed to make the appointment base on the Doctors availability, I needed to re change my work schedule to make sure my grandson attended this appointment, then today I was told I needed to pay additional for the retainer when I specifically told them at the beginning to added to my care credit account. Then today I found out he is the office Manager , I told him my experience with him on my last phone call and he ends the call with you didn't pay for the retainer they are $500 and I hope that for next time you take in consideration that our Doctors also need I day off it happens to be on your day off and you take that in consideration. My whole experience with this office was perfect until he pick up the phone and destroyed the work of all the Doctors and office employees by been rude and talk to me like he wanted to shame me or make me feel bad for trying to make an appointment on my day off. He definitely speaks like he is the owner and have no customer service experience. Doctors are great assistance are great even the front office people are great but he doesn't know how to talk to people without making them feel bad and that's the office Manager that's where you are sent to resolve any questions or problems you encount at the office for that reason I do not recommend this place.

Beware of thier billing. I went there and paid my bill completely. Then 2 months later they. Sent…read moreme a bill for $69. Then 2 months later they sent me a check for $19. My wife went in a month before me, and paid the bill in Full. I just received a bill from a collection agency for almost $500 for past due bill which was over 6 months ago. This is a terrible practice. Avoid if you can.

I've been a patient here since 2017 and come religiously every 6 months for my cleaning. I used to…read morebe a stickler for booking my cleaning with the same person each time, but I've come to realize that Dr. Ghetiya is just great at finding dental assistants that are amazing at what they do. It never hurts and it's always a good experience. Even when coming for something more than a cleaning they've always been so lovely to work with

Do not recommend this company. Left my family hanging. They have not attempted to communicate since…read morethey took our money.

Absolutely recommend this place for implant placement! Surgeon was fantastic and very professional…read more The treatment plan coordinator lady was very patient with me and made sure I understand what insurance will pay. I am very happy I found this oral surgery.

AVOID THIS PLACE AT ALL COST. I'm saving you a headache. They are clueless in the process of…read morebilling. Is unfortunate that despite a good provider, their rude and clueless staff deters patients away.