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    Sagewood Technology Group

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    8 years ago

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    We had All Cities Water replace a Puragain water filter system that we had installed in 2022. The…read moreoriginal system did not address the hard water issue that we have been having and it continually clogged up, requiring routine (expensive) maintenance to replace the filters. All Cities did an excellent job of explaining the options and going through how a salt-based hybrid softener system would provide the water quality we were hoping to achieve. I asked a ton of questions, all of which were quickly and thoroughly answered. There was no attempt to upsell us or talk us into anything. It was a very low-pressure engagement that made everything much simpler. We ended up going with a hybrid salt system that uses carbon and sodium chloride to condition the water (it can also use potassium chloride but the cost of that is prohibitive at this time). The installation went very smoothly. We were told it would take about 4 hours to remove the old system, install the new one and run a drain line across the garage to the sink. That is almost exactly what it took and the installer was very professional and easy-going. We are very pleased with the system thus far and I would highly recommend All Cities Water Treatment as a great option for anyone interested.

    Sparkletts Water - Water from refurbished cooler

    Sparkletts Water

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    Serra Mesa

    I had been a customer of Sierra Springs for years before the company (like pretty much every other…read morewater brand) was bought out by Primo. Before this buyout, I was very happy with my service. My delivery driver used to do a one-for-one exchange. In other words, if I had two empties, he would leave two full bottles, even though my plan officially called for four bottles on hand. To me, this is just common sense. When Primo took over, my water brand changed to Sparkletts, but my four-bottle "on-hand" agreement remained in effect. The problem is that if we have only consumed two of those four bottles, leaving two empties when delivery arrives, they still leave four new bottles. As a result, I now have six bottles on hand. On this last delivery date, I left a note on one of the empty bottles, but the driver ignored it and left four anyway. There have been other times when they were late on delivery, so we didn't have any water on hand. Then came the bill. We were charged for a case of 1-liter bottles that we didn't even order. When I called to see if we could arrange a one-for-one delivery plan, I found out that Primo outsources its customer service. You are usually talking to someone in India, and one time I'm pretty sure the service representative was in Somalia. It is almost impossible to convey your needs and communicate effectively with them. Long story short, they are not willing to adjust the plan to just replace the empty bottles. Like I said, almost every brand now is owned by Primo--same water, different bottles. I'm going to take a look at Culligan instead.

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    Sagewood Technology Group - isps - Updated September 2026

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