This is by far the best music store I've ever dealt with, and believe me, I dealt with quite a few, in several different cities and states.
Their service is spectacular. You can almost always expect someone to ask if you need anything, and be available to help if you do. Things are also organized here in a way that makes it a lot easier to navigate. The repair shop never requires a contract (as some music stores do), there's always someone available to look at your instrument, and they will either fix what they can right away (sometimes for free), or if they do need to take it for the week to repair, they always first give you the estimate right away, followed by a total if you decide to get it fixed then and there. You don't pay until you pick it up from the shop, and they always let you test it out to make sure it's in good working condition before you leave the store. I've had my clarinet fixed time and time again in this shop since I got it my 8th grade year. I'm always pleased at how good a job they do, and how little I actually need to repair my instrument.
The store has a wide variety of things to test out (guitars, pianos, etc.). They also have a pretty good-sized music book selection. They have a section where lessons are taught as well. Teachers are brought in regularly to fill the client's needs.
The staff is nice, especially if you can tell them exactly what you need, want, or what you think is wrong with your instrument. But they are also eager to help if you don't have a clue.
All in all, if I had a choice of a place to repair my clarinet for the rest of my life, as long as this place doesn't change, I would want to keep using this music store, and only this music store. read more