Our visit to Saint Francis Hospital's Emergency Department left our family with more questions than answers. On July 6, my 3-year-old son was treated for a small facial laceration next to his left eye. Because facial scarring was our biggest concern, we chose dissolvable sutures after the physician explained they would provide a better cosmetic outcome than skin glue. Unfortunately, 13 days later, the dissolvable sutures had not dissolved at all. They remained firmly in place and appeared to interfere with normal healing. When my son later bumped the same area, we took him to Children's Hospital Los Angeles, where the emergency physician questioned why the sutures were still present after nearly two weeks. The physician at Children's Hospital also questioned the placement of one of the sutures. The injury was a single straight-line laceration, yet one suture appears to be positioned away from the laceration itself. I am not alleging wrongdoing--I am simply asking for an explanation of why the repair was performed this way. Equally concerning was the lack of discharge instructions. We were never told that dissolvable facial sutures sometimes require follow-up or removal if they fail to dissolve. Had we received that information, we would have contacted our pediatrician much sooner. We specifically chose dissolvable sutures because we believed they would dissolve on their own without additional intervention. What has made this experience even more frustrating is the hospital's lack of accessible communication. For a large medical center, it is surprisingly difficult to find someone to contact. The website lists information for media inquiries and medical records, but there is no clear Patient Relations email, no Emergency Department contact, and no simple online contact form for patients seeking answers. I am still waiting to understand: Why the dissolvable sutures remained intact after 13 days. What type of absorbable suture material was used. Why one suture appears to have been placed away from the laceration. Why we were never instructed to seek follow-up care if the sutures failed to dissolve. Families deserve clear communication, appropriate follow-up instructions, and a straightforward way to contact the hospital when questions arise after treatment. read more

Do not come here. Inadequate care for the amount you charge patients. What they do not tell you is that they just provide the hospital but contract physicians, and services to patients. That means the hospital isn't the only bill you will receive. I've received 3 bills from separate entities from my hospital visit. Right when I think I've paid one, another comes for me. I'll never return again. Go to urgent care or Northwestern Medical Hospital. read more

Stay far, FAR away. I've now had two horrible instances where my parents ended up here at the end of their lives. My mother died here a little over three years ago. At the time, they would not allow us to visit because she had tested positive for COVID, even though it was 2023, and protocols had well been in place for mitigating transmission. I never got a chance to see my mother again after her admission. We were allowed to go see her and say goodbye after she passed, wearing suits and masks. Strange that I couldn't put on the gear to actually sit with her while she was still alive, but I was allowed after her passing. I never got a chance to let her know I was there. The complete lack of communication about her status and disorganization around her stay and care was egregious. We had to call repeatedly to get any type of an update, even though we were told that someone would always tell us what's going on. At one point they called and asked us for paperwork that we had given them four days prior. They had told us to fax it, and we had, and no one had bothered to look. They found it sitting on the fax machine. We swore we would never go to this hospital again. Flash forward to this past January when my father ended up in the ER and ICU due to contracting Norovirus. We didn't want him to come here, but legally he had to because it was technically the closest to his residence. We had another horrendous experience. The stay started out decently enough, and my father seemed to be on the upswing. After a few days however, the stay took a downturn. I'm sure most of the doctors/nurses are doing the best they can, but the lack of communication in departments and across departments is egregious! One example: the speech pathologist came in to check if he could eat/drink, and determined that while he could swallow, he shouldn't be using a straw to drink. She wrote the instructions clearly on the whiteboard on his door, so that the nursing staff could see. We saw multiple times where nurses tried to get him to drink through a straw because THEY DIDN'T READ THE INSTRUCTIONS. It was really shocking! Another example, a doctor came in telling us that he understood that my father had COVID. He didn't. The doctor had mixed up patients because he wasn't paying attention. There was also the one shitty nurse with an attitude that was trying to goad us into fights. There are many more ridiculous examples I could give in addition to these. After a week, it truly felt like the staff was just wondering why we were even keeping our father there and not just taking him out to die already. We ended up getting him out of there and into home hospice. The communication/organization at this place needs a serious overhaul. I will forever be so upset that both of my parents had to end up here, and have these awful experiences at the end of their lives. read more

​If I could give zero stars, I would. My handicapped sister, who cannot communicate for herself, has been under the care of St. Francis Hospital, and the level of neglect, poor communication, and incompetence we have experienced is beyond terrifying. ​Time and time again, the hospital staff claimed she wasn't eating and tried to push a feeding tube surgery on her. Yet every single time my family and I showed up in person and fed her ourselves, she ate just fine. They even cleared her after a swallow evaluation, acknowledging she could eat orally, only to turn around and fail to communicate this across shifts and departments. Doctors and nurses repeatedly contradict each other, and no one updates me as her legal guardian. ​After being discharged to a rehab facility with horrible conditions, she developed severe, deep bed sores that showed exposed flesh and blood. She was sent back to the hospital, where the cycle of neglect continued--including failing to call me back after a procedure when they promised they would. Now, despite knowing she can swallow and despite my explicit wishes, staff are refusing to feed her by mouth under false "do not feed by mouth" restrictions while letting her sit without proper nutrition. ​The breakdown in communication from nurse to doctor here is astounding, and the care is dangerously negligent. Do not send your loved ones here. read more

The staff was fine, attentive, seemingly well trained and educated. However the facility itself was dirty, needing serious painting and repairs. The bathroom in the ER had no hot running water to wash the hands after using the toilet. The floors were dirty in the bathroom, room and the partitioned rooms and the waiting area. The walls, doors, etc., need painting and the floors need washing, though out. I will NEVER go to that ER again. I felt like if you didn't have a disease when you walked in, you'd certainly have one when you walk out. read more

Wow went the emergency room one night at 12:30 a.m. last week very very painful headache and wow the status the nurses the doctors the receptionist was so awesome from Anthony the nurse to the Head doctor came into my room the other guys the students everybody is so professional so compassion I just want to thank them make me wish that myself I would have finished nursing school. They gave me some medication I haven't had those severe headaches from a injury in 3 days I had been suffering and suffering oh my God thank you all in the emergency room at the hospital that's the whole hospital and bless everybody's lives​ it is very important to know how to treat people in any condition cuz I also go out and have the homeless people under and article Paulette gives advice how to treat homelessness love you all be blessed and safe thank you for giving me the opportunity to post this read more

If it was 10/10 range, I'd give it a One Star. I've been to this hospital twice. Not by choice either visit. It was the closest care facility as I was bleeding - both times. Clearly lacking in organization and quality of staff. Maybe I've been spoiled by the treatment I've received at Northwestern facilities. St. Francis is disorganized. And while the staff shows interest in wanting to offer quality care & service, they're unable. My second visit was for a head wound. The three attendants offering my care were bumping into each other, unaware of where the tools were located, how to use them once found, and generally, leaving me worried & concerned. They were trying to assess my head wound, but couldn't clear the site to see what best option of choice to treat. Eventually they decided to inject the area with pain numbing before stitching or stapling. four shots, later, neither staples or stitches. The [long] day at St.Francis was more nerve racking than successful. No matter where my [next] injury occurs, I will not go to St. Francis in Evanston, IL. read more

The staff in the ED is phenomenal!!! I felt safe, and very well cared for! Although it is a hospital and time seems to stop when you're here, they made my admittance a top priority so I could get tests, etc. right away read more

Administration doesn't appropriately staff the units resulting in extremely poor care which is concerning for a level 1 trauma facility. Good luck if you're inpatient there! read more

I had an ultrasound on June 21st because of the enlarged lymph nodes on my neck and pains in my thyroid gland.The test takes about 10 minutes, the technician said that the results will be back maximum 10 business days.18 days passed and 11 business days no results.I called the hospital no results yet.I called my primary doctor he told maybe the results will come next week.... Small update, I got the results back.If you have to do anything in this hospital , just be ready to wait longer than you expected.Good luck! read more

I had a diagnostic mammogram and ultrasound on June 5, 2025. They called me in the morning that they had an earlier appointment and I gladly took it. I went in a little nervous that I was called back for a diagnostic view but the mammogram technician walking me through my images with expertise, and her kindness, made me at ease. The woman in the ultrasound room was just as nice and we had nice small talk as she was taking images. She seemed very professional with my boobies out and her years of experience made me feel confident in their work. Have not received results yet, but I am confident that they will be done correctly. On another note, when you walk in weary and not knowing where to go, the hospital gives a closed vibe and is not so welcoming. If the help desk staff is there, then it is different story but she is often not sitting up by the desk (as I am a patient and Social Worker with clients visiting often) (when there it is helpful). The lighting and front area is confusing (do I go in East or West?) and seating area not welcoming to sit where it could be a cute use of seating area (reminds me of Northwestern). When visiting a hospital, your mind is out of sorts and scared and easy guidance makes an experience better/nicer unconsciously. I would give my boob check a 10 though. Now this wait for results is stressful...I need chocolate LOL read more

Amazing staff providing thoughtful, comprehensive competent, compassionate care to a 77 year old with heart problems.

Horrible nursing care. Every female nurse is shorter than myself, 5'4. They cannot move patient. They will let lie in your feces for 2 hours, than try to find a male yo assist. Terrible cafeteria. Good mediocre. Open util 6:30 pm. But grill is closed at 2 pm. No signage stating grill close. You are left to eat old hamburgers wrapped in foil. For $6.99. REALLY!! read more

I visited one of my relative today dated 07/30/2024 around 7:30 pm, the receptionist at the front desk was so rude to me but treating other visitors ahead of me very nicely , first she stopped me to go forward in the line and was laughing and giggling with other 4 visitors ahead of me and then she said its only 10 minutes left in visiting hours and we can't make it which was a total lie , the visiting hours were till 8pm. I think she was just being a racist just because I was dressing in my own cultural attire so she treated me differently. any way I left my nephew down stairs and finally went to see my cousin. We came back by 7:50 pm and my nephew who was left behind in the waiting area told me that after us she allowed other visitors to visit their love ones after she told us it's only 10 minutes left to visit a patient, these kind of racist workers should be fired immediately Who don't treat all the visitors in the same manner. read more

have been at St Francis a number of times always have goo experiences great and helpful nurses and staff

One of the unfortunate aspects about being a woman and turning 40 is that you're now advised to get a yearly mammogram. On a Friday afternoon, there's about a quazillion things I'd rather do than have my breasts squashed in a vise-like machine, but I also want to stay healthy, so alas, it's a necessary evil. I decided to take the afternoon off of work and piggyback a visit to Edzo's (see separate review) on to my visit to Saint Francis. My appointment was set for 1:20, and I arrived at 1:17 and signed in. Then I waited. And waited. And waited some more. I'm a patient person and understand that things cannot always be timed perfectly and that sometimes one has to wait. I'm ok with that, but at 2:05, a full 45 minutes after my scheduled appointment, I approached the front desk to inquire how much longer I'd have to wait. The receptionist was nice about it and said she'd call "back there" and try and find out. I was then told "just a few more minutes.' Finally at 2:15, I was brought back to the mammogram area and given a gown. I swear that the gown had 3 arm holes so I just threw it on so I could get it done and get the hell outta there to get my burger fix. The woman came to get me and laughed at my gown and told me that the third arm hole was supposed to be go back over my arm so the gown wouldn't gape in back. Those gowns should come with a map and how-to booklet. I explained that I was in a hurry (I had a burger to devour, after all), so to her credit, she was efficient. After my breasts were smashed and smooshed every which way, I was finally done. Needless to say, not fun. The procedure itself was probably standard. I just wish they'd coordinate their appointments a little better. I am not a big fan of unnecessary waiting. read more

On 2/11/2020, a D&C with the "supposedly new technology to remove a Polyp. The room was dusty, on the floor there was sal & pepper, the bathroom smelling really bad, the nurses were rude. After a procedure the nurses did not follow the standard of care. The nurses did not let me know that l was hurt and brushed so l was in pain without even knowing that l have open wounds to care for. It seem as if they slammed my body down. I am not sure why the Joint Commission has not done anything about this hospital. Is it because the patients are mostly Medicaid and Medicare? read more

If only I could have given a minus 10 stars! I really can't understand how this hospital is still in business. It has never been good. My mother was taken to the ER twice & both times were a nightmare. First time was for a TIA stroke & the 2nd for a fall where she broke her nose and was bleeding & in terrible pain. On both occasions the VERY poorly trained nurses yelled at my mother & when she moaned was told to "shut up". Once admitted to a room the nurse on that floor tried to pass medicine on her that was meant for another patient & got nasty when told she had the wrong patient. A doctor & students took advantage of an elderly women in the next bed, performing one unnecessary surgery after the other, on her. The facility is decrepit & needs a complete rehab. An unknown doctor put in a claim to Medicare for a date that my mom hadn't been there. I reported the fraud to medicare. The doctors that cared for my mother must have graduated at the bottom of their class. You're at their mercy if taken by ambulance. read more

Where do I start. This was the worst hospital ever! Unprofessional and mean spirited staff all around! The Hospital needs to be closed. I could barely move when I first got there and i was going in for a full body CT scan and could noy transfer myself from one bed to the next the nurse became irritated and angry and snactched the sheet from under me and flipped me over. All I have to say is she better be glad that I was weak because I would have slapped her and the outcome might be different! The I saw a million doctors (anyone who's ever been in a hospital knows that this is the norm) but the main Doctor that was assigned to me was also cold and mean. The crazy part is the bill. I had to report these crooks to my insurance company because they claimed to have done things that NEVER occured. They did'nt count on me remembering or me having family there most of the time. Everthing was just horrible and the faciliity needs to be closed! read more