i wouldn't say amazing…read more i went there at 1pm. the receptionist said they close from 1-2 for lunch. if you need immediate care, this might be important to know. went back at 2pm. after paying and getting checked in, i was told it would be approximately 25 minutes. it was closer to 1hr before i was seen. that said, the tech and practitioner both apologized for the delay. from there, my visit went very much as expected.

The walk in hours for this office is 9 am to 6 pm or so. I have come here twice now, well before…read morethe stated closing time (once at about 10:15 am, and another occasion at about 3 pm) only to be told that they are no longer taking patients for the rest of the day! The reason? They are so far behind (a 3 hr wait) they don't want to accept additional patients. What's the point in posting afternoon and evening hours if you're going to stop accepting walk-ins less than 2 hours after you open for the day? I

***Just to make you aware this immediate care center has relocated to suite 130***…read more I'm am up from Louisville, Kentucky visiting my cousins for family time. I have been up here since Saturday and we have been out here in these cold Chicago streets living life. Sunday my throat felt a little scratchy, by Monday I was worried. All throughout the night, I was awakened to the pain from swallowing that intensified as the night progressed to morning. By this morning I could not swallow without major pain and I could feel the drainage in my ears and sinuses. I was nervous about coming here because of the Yelp reviews but my cousin in law said this is the only immediate care he goes to. My experience was excellent from beginning to end. I arrived and was immediately greeted for check in. Check in was about 10 minutes to answer all the questions and sign the all of the consent forms. The gentleman who checked me in spoke clearly and was extremely nice. I waited about 5 minutes and I was called back by the nurse. The nurse was extremely friendly and efficient also. She asked me symptom questions and took my pulse and blood pressure. She Then left and said the doctor would be with me shortly. I waited less than five minutes for Dr. Shah to arrive. Dr. Shah introduced herself and then asked me questions about my sickness. She took the time to listen to my symptoms and she also took the time to just let me talk about how was I was physically feeling. She then checked my nose, ears and throat and we discussed my pain level. After she diagnosed me, we talked about the medication that she was prescribing me, the possible side effects and what to do to combat the pain until I started to heal. Lastly, she placed my prescription to my pharmacy of choice. She then printed off my "After Visit Summary" sheet and walked me out. Though I would rather have not gotten sick during my visit to my cousins, I am thankful I choose this immediate care company and location. If I am in the Chicago area again and get sick, I will be intentional of driving to this specific location.

I have been calling the urgent care to speak to a manager concern a return to work letter that a…read morenurse practitioner and was not cosigned by medical doctor. I have not been able to get in touch with a manager I have been given the runaround The manager will not answer any of my calls I don't know what type of urgent Care facility this is but they are not professional at all.

Calling this place an urgent care center only serves to denigrate it; literally every other urgent…read morecare center I've ever gone to has been mediocre at best, and usually pretty subpar. Lake Point urgent care should be the reference from which every other urgent care center is modeled: the facility is spotless but warm and inviting, the staff (especially clinical staff) are 10/10 on both medical proficiency and bedside manner, and you get answers and treatment...FAST. I don't understand why other urgent care centers...not to mention internal medicine offices...can't operate this smoothly. We typically get in and back at home with a diagnosis and filled prescription in about a hour. Dr Radovic, who owns the clinic and practices there I believe most days, is a top notch doctor who has consistently gone above and beyond for my wife and myself. If you live an hour away or less, you shouldn't go to any other urgent care.

This place is amazing. I've never waited longer than 5 minutes (last time was literally a minute)…read moreto get care. The time between the nurse taking your vitals and the doctor seeing you is minimal (maybe another few minutes?). Every single person from the front desk, to the nursing staff to the doctor himself are incredibly kind and they actually listen. I've been places where doctors act like they know your body better than you and it's extremely frustrating. Dr Radovic isn't like that. He listens, he believes you, he doesn't say "it's probably just because you're fat" like a lot of doctors love to do to every problem. This place is a little out of my way but I come here exclusively now.

Urgent cares were something that I got used to seeing when I moved to the east coast; it was…read moreinteresting to see more and more of these pop up back at home. This particular one is located off of Dempster, across from the new mini Target, where once stood a resale/consignment shop. UltraMed addresses the following needs (and, more) for their patients: cold/flu, sore throats, fever, cough, pneumonia, respiratory infections, rash, eczema, yeast infections, various testing, and even offer school/sports/camp physicals. The front desk was friendly, and the P.A. that I saw was fine. I just found it odd that there weren't really any other patients there at the time, and there was just an incredibly long wait time in every aspect - a long wait time to be called back, a long wait time sitting alone in the room until someone came in, a long wait time to receive a confirmation of what I had, and a long wait to follow-up and to get checked out. It became awkward, because what felt like 30 minutes or so after receiving a prescription and thinking that my session was done, I wasn't sure if I could just have walked out. There weren't any check-ins at all during at any point in these scenarios, and I really thought that I was forgotten! I don't mind seeing P.A.s or nurse practitioners, but only if they are competent in doing their job. However, the particular P.A. that I saw seemed to look up/research on his phone, had to get constant confirmation from one of the doctors that were on the premise, and played a waiting game to receive the 'okay' to proceed in how to handle the case. If I knew that was how I was going to get my diagnosis, I would have just self-diagnosed using the internet! I just felt that there was no respect for my time. Why couldn't the doctor just come in and say what was needed to be said, or the case be transferred to someone who actually knew what to do? The amount of time I spent here, it would have been better just to have gone to the ER and waited an extra couple of hours. There was also a billing issue; make sure you always have a receipt when you pay with your insurance to confirm payment, as you may get notices of an inaccurate balance! I'm glad I finally got the results and the medicine that I needed, but I can't recommend this place to others, especially since there is no sense of 'urgency.' My patience and my anxiety just can't handle it. There's plenty of parking in the small strip plaza lot. +extremely long waits times in all aspects +located across from the mini Target +free parking in strip plaza lot

By far the best health care in the area! My husband and I have used this Urgent Care clinic twice…read morefor post surgery care. Many places turned us away because they had not done the surgery. The friendly staff at UltraMed took us with no issue. The office staff is beyond friendly and accommodating; very helpful. Dr. Alex in particular provides exceptional care with the best bedside I've ever experienced. We came in to refill some post-surgery medications. Dr. Alex examined the incisions and noticed a couple spots he thought he could help heal faster. He was very thorough and informative. He took the time needed to help keep surgical wounds healing well and even let me watch closely as he worked. He made easy friendly conversation between being very clear about what he was doing and why. If I could make this Urgent Care clinic my GP I would. By far the best medical care I've experienced.

since the other review is from 7 years ago, i'm here in 2025 confirming that my experience was…read moregreat! it took me 10 mins after my appointment to be seen and it looked like there was at least one care provider on duty. my insurance is blue cross blue shield il and i was charged $25 for a strep test and flu shot. my care provider was Ndembeleki Freitas and she was so so sweet. i have had a very negative experience with a doctor before so i have anxiety before visits, but Dr. Freitas was super nice and funny. when i brought up my medications, she took the time to give me extra care compared to my old doctor, who scrutinized me for taking them. i would go back again knowing their staff takes care of their patients and treats them as people!! i don't have any notes on prescription times or the pharmacy as i didn't need anything, but i wanted to write a review for people who get nervous at the doctor :)

This is a great alternative for someone that does not have insurance. There is a Nurse Practitioner…read moreon site and can handle what most primary care physicians can do. Prices run from $99-$129. I scheduled an appointment online and walked over. I saw the NP and she was very friendly and knowledgeable. They also take insurance and give Flu shots.

The receptionist this past Saturday and today was so so kind!! I hope she see's this and knows her…read morelighthearted banter made a rough morning a delight. Both physicians assistants as well as nurses that took my vitals were both great. I also appreciated the first one started with a low dose of stuff and told me to come back Monday if it didn't improve. This time I also made an appointment so it was a much faster wait. This place has long waits during busy times but they are honest if the wait is going to be long. I work in customer service and I was impressed how kind they were even around frustrated folks. Thanks y'all!

The male front desk associate is condescending, unprofessional and rude. The majority of female…read morestaff are exceptional yet, it is the male staff who lack experience & professionalism. Robert Mazalewski, PA exhibits the most ignorant, impatient, unwavering arrogance that appears to be adopted by the aforementioned male associate. The facts are clearly established as, their rating is indicative of the quality of, and their attention to, patient care, "the office experience" & accuracy of service. Do yourself a favor, and don't waste your time. You will be better served as this location lacks the capacity, competence and credibility to serve the diversity of the community in which it is centrally located. I was inconvenienced to return and wait an hour, standing in the waiting area as Robert Mazalewski, PA, lacked the intelligence or expertise needed to accurately input my name & address as shown on my State Of Illinois Drivers License. He failed three times to enter the information accurately. An administrative mistake (a typographical error), which could have been easily avoided, had he checked his work. Taken the limited effort to dedicate a couple minutes to check his work. I was 1of3 other "patient customers" to have some "issue" to occur as I waited and others were made to take time out of their day, to return and address the rude, time-robbing "Gate Keeper" who, like the P.A., blamed the female staff who work within the Lab, for issues that clients experienced. No Ma'am! The issues are with you Sir's.

It's very easy to book an appointment on the website. Fill out the prescreen questionnaire and…read moreinsurance info. Lots of parking spaces available at this location. Check in at the kiosk. At my designated time, I was called into the room to meet with a nurse practitioner. They quickly diagnosed me, answered ALL of my questions patiently and thoroughly, and sent medication to my pharmacy. I wish getting an appointment with a specialist or my primary care doctor were this effortless. If you have an emergency or serious condition, go to the appropriate medical facility, but for my appointment today, this was exactly what the doctor ordered.

$169 RIP off. On 3/12 I saw Manijeh Ghafouri, after waiting 30 minutes after my timed appointment,…read moreand asked how much to have my blood pressure read. She said it would be FREE because I was on Medicare. She did a lot more than just take my blood pressure. I questioned why she had to take my weight and provide other services I did not request. She said it was standard. Jump ahead 5 months to 8/5/25 and I get a bill. My insurance denied the payment. I called CVS to explain the situation. I initially talked to the dumbest called center person ever. After 10 minutes of being on hold, I was transfered to someone I could at least understand. He was sympathetic, but could not do anything for me. I offered to pay $100 (he said that is their standard charge for a blood pressure reading), but he said there was nothing he could do. I had to pay the whole $169. I paid, but CVS is dead to me.

I received a Lipo B12 injection, and within an hour the injection site became red and swollen…read more Concerned about the reaction, I returned to the clinic immediately to have it evaluated. What frustrated me most was that when I came back, the clinic wanted to bill my insurance for the follow-up visit rather than taking responsibility for addressing an issue that occurred immediately after the injection. I felt I was being charged for a problem directly related to the treatment I had just received. I was especially disappointed by the lack of accountability and customer service. Instead of reassuring me and addressing my concerns as part of the original treatment, I was treated as though this was a separate medical issue. This experience left me feeling unsupported and dissatisfied with the care I received.

I came here on June 5th. To do my Medical Exam DOT card for Commercial vehicle. This is my 2nd time…read morehere doing this. 1st time when I was here 2 years ago things went well. 2nd time it was horrible experience and never again. I saw DR. M I've passed all my tests that day, vision, physical, everything passed, they handed me my DOT Medical Card, I went same day to DMV to update it. Did that, and they send it to Springfield also. A month later I've received a letter from Secretary of State that I need to fix my medical card because I wear glasses, or need glasses. Which is not true, because I've passed everything. So on office End they sent wrong information and now I'm dealing with this issue so DMV don't suspend my license any day.

I recently gave birth here, and the overall experience was exceptional. Nurses were attentive and…read moreable to update each other efficiently to ensure continuity of care. In labor and delivery, the nurse told us that the facility was recently updated. All the medical equipment was new, and the fetal monitor they used was even wireless. The only slight hiccup was that there was nearly no room in postpartum care. Fortunately, we got the last room in the overflow floor. Having giving birth in another state, I was extremely impressed by how updated everything was in the overflow room - the shower was brand new, and the bed could be operated to lengthen or sit at various angles. For pain management, I was a little surprised that their policy is to give ibuprofen only upon request. At the previous hospital I was at, they had a regimen switching between Tylenol and ibuprofen. Parking was probably the most difficult part. The main parking lot is a little far, and you have to use a different entrance if you're coming in the evening (rather than the main entrance of the women's hospital). However, when we left, my partner was able to temporarily park in the rotunda to make the commute a little shorter.

Omg do you like mazes and puzzles? The. This is the hospital for you. Everything from the parking…read morelot to the cafeteria and outpatient testing and hospital wards you'll enjoy. I got so lost just trying to park and find a level to cross over to the hospital entrance. Make sure you go to ground level and make your way over to the entrance. Nurses and doctors are great. Also there's a hallway connecting the main hospital to the cancer center so you don't have to leave the parking lot to go there. Part of the maze that's not as bad. Parking is $4 on the Kellogg side for up to 6hrs the. It jumps to $20! If you're on the Kellogg side, you can get a parking sticker which reduces it back to $4. On the hospital side I don't think you can get a sticker so we'll be paying $20! If you're in the Evanston area then this is a good hospital option. If not, it's not worth driving from far away.