To start, one star on this review is generous. My mare underwent surgery and less than 24 hours…read morelater had an abcess and life threatening infection and was kept in the clinic for four extra days, during that time I was not allowed to see her because it was a holiday weekend. I took her home on a Tuesday and noticed the pus coming out of the surgical site as soon as I unloaded her. The mare continued to decline with fevers coming and going. My regular vet stepped in and helped. My concern is that the vet Steve. S. is not skilled in certain surgerys he is performing and I wonder how sanitary the conditions are at Upstate Equine. Please consider other clinics if you are seeking equine surgery, my mare suffered and I dont wish this on any other owner or horse. To make matters worse they refuse to discuss the blunder and will not return messages. Its a sad case when a vet performs a surgery and walks away from the situation with no remorse or concern. I have been told by other professionals that Upstate DOES have a high infection rate after their surgerys.

Brought my mare there for Lyme disease, they never ran other test, she actually had a huge tumor…read morethat was not detected & she was very ill. After a week there I was told I could pick her up. She was very week, 102 fever, extremely under weight, and worst of all she had bells palsy! She did not go in with bells palsy and the vet called daily with reports, never once mentioning that until I picked her up. The vets calls were actually encouraging until I saw her. The vet was more concerned with her lameness then every thing else going on. I took my mare to another vet and he found immediately she had heart problems, severe infection and was so thin because she could not eat because of the palsy. I had her put down . I did contact the vet that worked on her and she was quite rude and hung up on me.

Our various pets have been under the care of Hearthstone and Dr Joli for nearly 25 years! We have…read moreNEVER been dissatisfied with the care, understanding and compassion that she and her staff have provided to us and our pets in all this time! Dr Joli is a highly capable and instructive Veterinarian for which we feel so privileged to have as the care giver of our furry family members! And I would add, at an affordable price, albeit one can't measure in $'s the quality of her care!!

My sixteen year old dog, with a serious heart condition, needed surgery on his mouth to remove a…read morelarge, disgusting growth. This was discovered just before Dr. Jolie went on vacation. I took my dog to another vet to seek surgery, but she was not interested because of his age and heart condition, and because this is a very risky procedure. Thank God for Dr. Jolie! After careful consultation with my dog's cardiologist, she removed the growth, and my dog is doing very well. She saw that he still had a lot of life left in him, and I appreciate her compassion, excellent skills and intimate care. She has treated three other pets of mine in the past and has always taken her time with each pet.

Doc Peters is the best vet I have ever had. He diagnosed thyroid condition in my greyhound, and his…read morecare has been thorough, excellent ,kind and timely.

The office is a bit cramped and worn, but Dr, Reppert is highly qualified. She always spends the…read moreappropriate time performing her checkup and explaining the results. Fortunately, we haven't had any emergencies with our dog

I can't say enough good things about Dr. Reppert and the caring staff at Saratoga Springs…read moreVeterinary Hospital. She has taken care of my dog Bubba for many years now. He is now 14 and having some problems. Pam, really loves him and is taking such great care of him. I feel that I am in the best place possible. Martha Burke

They do not listen and they are all about money. My cat needed medication, and cannot tolerate…read moreliquid. Vet prescribed a liquid compound of a common medication that is even prescribed for humans. My cat could not tolerate it. As it did not work for his condition, I agreed to start a different medication. Again the same vet prescribed a liquid form of a medication available in a capsule form, and charged $140 for the same medication that can be purchased at Chewy's for $56. When I picked up the second medication and realized it was liquid I spoke to the receptionist, who was rude and basically had the attitude of 'if you don't like our requirements go elsewhere'. So I did. Wasted over $300 at this practice, (with the office fees and medications). Found another practice that quickly stated all the medications can be ordered in pill/capsule forms and are available at multiple places. They did not require me to purchase their special liquid of anything.

We have really enjoyed our visits to this office, and all of the doctors that we have seen for our…read moretwo dogs. The girls behind the desk can be pretty aloof sometimes, but are friendly enough when they do talk, and they're efficient at their job. The office is always clean and organized.

This team is Caring, thorough and they take their time to do things right! My dog had a dental…read morecleaning and was neutered here. I couldn't be happier with the results. He has done so well!! I was also impressed with the exam. 5 stars to this vet and his assistant. Thank you!!

Cat had been throwing up, cats throw up. They wanted to do $500 xrays, then pulled me in (with my…read morekids!) to review xrays and told me he likely had cancer. I insisted we discuss environmental. They didn't even pay attention to me. Then wanted to do some other expensive scan. I said no. Went back when cat wouldn't stop throwing up, mentioned a hundred other reasons to the desk clerk, and she said "oh you're seeing him" and gave me off the books advice. Decided to bail. Went to another vet. They said "cats throw up" all the time. We figured out the cat was licking the bathtub and there'd been Epsom salts in the bath tub. We stopped using Epsom salts, cat has been fine and healthy ever since. They're condescending, alarmist, use the guilt-factor to get you to take expensive exams. Awful experience.

Dr. Ryan is the most incompetent veterinarian in Saratoga Springs…read more Last August our then 13 year old chow mix rescue started having severe urinary issues. She needed to go outside constantly. We had to leave our back door open at night so that I could sleep a few hours. This issue continued. I brought Sarah in to be seen at least once a month with the same symptoms never getting better. I expressed how worried that I was that she had a bladder tumor. I took videos of our girl pushing blankets and toy's between her legs. The video clearly showed how uncomfortable that she was. Her urinalysis always came back showing infection. Big red flag. Dr. Ryan said since there was no blood in her urine it was not cancer. Never once did she recommend an ultrasound or even an x ray. After 3 or 4 times seeing a vet for the same symptoms, especially when they were getting worse, a competent veterinarian would have suggested an ultrasound of some kind of imaging. I finally called her office and said that " she needs an ultrasound ". One week later we had an appointment for an ultrasound. The radiologist took Sarah back for the 20 minute exam. Five minutes later Sarah was back in the exam room. The radiologist was right behind her. He gave us the devastating news that my special girl had a large tumor in her bladder, it was inoperable, and it was pushing on her urethra making it very difficult to empty her bladder. Imagine going for more than 7 months with that kind of pressure on your bladder. Anyone that's ever had a bladder infection knows how painful and uncomfortable it is. We started treatment a few days later but it was too late. On April 15 2023 we had to rush our girl to UVS in Latham. She was very uncomfortable, had stopped eating, and was drooling. She died in my arms that morning. I am completely devastated over losing her in such a brutal way. Our girl suffered. There's no doubt about it. Two weeks later Dr. Ryan sent my husband and I an email titled " termination of professional services". She accused us of posting phony emails and social media reviews to her accounts. I haven't had FB since April 2020. I had every intention of going to a bigger and better practice after she failed to diagnose Sarah's cancer. She dismissed everything and every detail I talked to her about. Her exact words " let's not go searching for something we don't want to find". My Sarah's bladder could have ruptured had I not stepped in. Spring Family Vet is not a hospital. It's a clinic. The only reason she terminated us as clients is because I made an absolute fool of her. We followed our veterinarian Dr. Amy Bergin here from another practice. I should have considered it a big red flag when Dr. Bergin left this practice in less than a year of being there. Dr. Bergin would have immediately suggested an ultrasound for our Sarah had she still been there when these symptoms started. I knew my sweet girl had something very serious going on. Please advocate for your animal companion. Trust your gut. We have filed a complaint with the NYS Department of education for professional misconduct against Dr. Ryan. No other animal companion or their human should ever have to suffer from her incompetence. She is not a strong enough veterinarian to have her own practice. She pushes this ridiculous " fear free " baloney! Let's face it ! A veterinary clinic could be built out of steak bones and most dogs will be very scared and stressed when they come in. She should be working under the supervision of a much stronger vet. This is the most devastating loss I've ever experienced with one of my beloved dogs. Gina Burns

Wow, what a welcome change from our previous veterinarian. Welcoming staff, wonderful vet and vet…read moretech. Both made our three dogs feel at ease. Even our Lacey tolerated (not happy) a nail clipping. We are so glad that we made the change to a truly pet focused veterinary hospital.

We have been coming to this practice with our cats since 2019. They took us in when we weren't even…read moreclients, when our own vet turned us away when we needed an emergency appointment. Since then, we've been bringing our cats to them. We loved Dr. Lewis and Dr. MacNaughton when they were here. Dr. Butler owns the practice and does a great job with hiring new veterinarians when they are needed. Dr. Butler is a great veterinarian; I had met him several years before at Shaker Vet and was delighted to learn he was the owner of this practice! He is very thorough and answers all 384853848 of my questions that I always have, which I appreciate so much. We typically schedule our appointments with him as he is great, and knows us and our animals. We have seen Dr. Adams and liked him. We also saw Dr. Nowak recently and have no complaints. This whole practice is very competent and we trust them implicitly. Highly recommend this whole practice. Everyone who works here has been kind and taken excellent care of our cats and us. Five stars all around.

Honest unacceptable service the waiting is really unbearable. They only move fast when they want to…read moreuncertain clients . They make you wait to long