not a good place at all. my grandma was here for a while and she was treated horribly and hated…read moreevery second of it. they were overmedicating her and didn't keep up with maintenance at all.

If I could leave zero stars I would. When the facility was bought by new owners, who live out of…read morestate, the quality and care of the residents, staff and facility has decreased substantially. In regard to meds, at times they have not had her meds in stock, left meds in cups in her room, and even given incorrect meds. The aides (with the exception of 3) are lazy, rude, and uncaring. They speak nastily to residents, they ignore their needs, and leave dirty, soiled linens in room on bed and floor. The tables in the main dining/activity area are filthy, as well as the floors. Personal laundry has been lost multiple times. Money and personal effects were stolen from resident room. Nurses who have brought concerns to the Administrator, Stephanie and DON, Jaime have felt targeted and left the facility. The nurses remaining take zero accountability and responsibility, do not follow-up with medical concerns, and do the minimal (if that). My mother's DNR-CCA order was never sent with her to the Emergency room, and was never on chart upon return. The wrong face sheet went with my mother to the ED. They missed important DR. appointments and even sent her to the wrong medical building one time. They lost her bottom dentures and for 7 months did not get her new ones even with my reminding. The administrator, Stephanie is rude and tries to be condescending, The D.O.N. Jaime, says nasty, demeaning things to residents, lies about issues brought to her and seems heartless. The first unit manager seemed to try at first, but became overwhelmed, and began promising things just to stop being questioned and things brought up were not acted upon. The call bell was out of reach MULTIPLE times leaving a bed bound resident alone without ability to get help. The facility itself is not kept up. The grounds work is overgrown, the parking lot has huge holes in 3 areas, there is no receptionist after 5 and on weekends when most visits from family can occur. The phone rings endlessly before I can get an answer. No one takes any accountability. I can go on, but I will just encourage anyone to look at the reports from the State over the past 2 years and do your due diligence, especially the last one from July 2026. I also have pictures of multiple things I have written about.

I was really scared coming here! Within minutes they made me feel so comfortable ! The staff here…read moreis absolutely amazing! The food is outstanding! The therapy is done to your ability not to theirs! They get to the call light as soon as they can! I got to bring my service animal to visit which helped me so much! They keep your pride and privacy in mind at all times! I am a 56 yr old female that had to come fr rehab ! You can't go wrong here! Except third shift I have had to do everything for myself I push the button no one comes! I have a IV pole I have to push while holding and walking with a walker! If something was happening to me heart wise I would be in trouble!

From the owner: Avon Oaks Nursing Facility Provides Child Care Center, Daycare, Medicare, Skilled Nursing Services,…read moreRetirement, Lifecare Facility, Rehabilitation Therapy, Speech Therapies, Skilled Nursing, Assisted Living Services to The Avon, OH Area.

If you are looking for a senior living community for a loved one, please go tour Independence…read moreVillage today! The staff cares about the residents and the Activities are AMAZING!

I have been working at Independence Village of Avon Lake for over a year Memory Care (Story Point)…read moreand I should have applied sooner. The staff are very hard workers and always with a smile on their face and willing to help. The facility is very clean, activities inside and outside the facility. I have met some very interesting residents and family members and love to keep in touch with them and try to keep a smile on their face being they are under such stress of their loved one. I would be glad to recommend

I have lived here at Towne Center for almost a year and find it to be quite comfortable. The…read moreapartments are cozy and spacious and very well kept as the lobby are cheerful. There is community activity every day and you can order dinner at a reasonable price. Every one is very nice Management works very hard keep everything running smoothly. It is just a pleasant convenient place to live plus they accept pets.

My grandma is currently here because she has a broken ankle and isn't mobile on her own. The…read morefacility has a very cute lobby and the decor could easily win a potential resident over. Unfortunately, my grandma's experience living in the assisted living community has been extremely unacceptable due to the aloof and slow staff. The cost of this facility absolutely does not justify waiting 2 hours to use the bathroom or being woken up at 8:30 and not getting breakfast until 11:30. It's not right. They are understaffed and handle my grandma rougly when they do actually help her to the bathroom or in the shower. I do not recommend for a loved one. It pains me to see my grandma being in a sub-par care facility. It saddens me.

This facility is way above the rest. From the time you enter your greeted by Jasmine with the…read moresweetest tone of voice as well as a large smile .From the nurses like Deborah ,Chad ,Shelby and Hana as well as the LPN Tania and Aides Crystal , Maggie and Megan treated everyone with care, kindness and very professional . I have gone there at different time of the day, different shifts, different days of the week the experience has always been the same, fantastic . Mom needed skilled care and both the PT department as well as OT were extremely helpful. The professional team Stephen, Sophia and Brinden are second to none . Nothing can be done without the relentless efforts of the social worker Melissa Conrad . I can not thank her enough . JOHN the MDS was very helpful with insurance and the appeal process. The admission Director Rachel Holliday made the admissions process so easy . The place is always clean with no odor . Thanks to Dee and others for doing a great job. This says a lot about Housekeeping Supervisor Delia Diaz. The care from the LPN like Tania and other was greatly appreciated . This is due to the leadership of Director of Nursing Jennifer Mounts . The NP Rachel from Cleveland Clinic with Dr Vacca team we're open minded and willing to listen . The Nutrition Dept under the leadership of Traci with her team of cooks like Lynn and aids like Meagan offer great, tasty meals . Better than 5 stars restaurants . They even brought a live singer Chris for activity time .Thank you Angela for doing a great job in activity . This 75 bed skilled nursing and rehabilitation center in in the heart of Avon, Ohio. You can schedule a tour. If your looking for services like Chronic Disease Management, PT OR OT, Audiology Services, complex wound care, skilled nursing , short term rehabilitation , long term care, respite stay , hospice care, and much much more, I recommend The Woods hands down . It takes great leadership to run a team and the Administrator Mr. Alec Walker is Probably the best I have ever experienced because my visits every single time had the same outcome; GREAT

they suck on the housekeeping side I feel bad for the residence and how they be doing the…read moreresidence. The housekeepers will go into their rooms and help their self to their snacks that the family brings in. it sad

FIRE THE EXECUTIVE DIRECTOR!!!! Residents pay around $4k per month which includes all activities,…read moremeals, cleaning, and transportation. My mom is there and waits upwards of an hour for service at the restaurant. Sometimes she doesn't even get what she orders. I've been to town halls and all the residents complain. The restaurant area is dirty, tables don't get cleared, they wait 15 minutes for hot water to come to their rooms for a shower. The list goes on and on. Don't put your loved ones here.

This facility is only a couple of years old. But as with anything it requires maintenance. They…read moreseem to not maintenance their property. They have a fence that they put up when the place was built a couple of years ago and it was damaged last summer. The whole panel was out, then in January or February due to Highwinds and ice and cold temperatures and one panel already missing another panel blew out. Now more of the fence is bent too. I'm assuming more panels will follow. If they aren't maintaining what you see I can't imagine how their maintaining the things you can't see so well from the outside.

My husband has been at Avon Oaks for months. He suffers from delusions complicated with…read morehallucinations as one of his many medical issues. All of the staff have been absolutely amazing. Every person there I have been in contact with has been forthcoming with any questions I may have & react quickly with any requests I have as well as keeping me updated on his actions & state of mind. He's physically looked the best he has been in months--even his doctors have commented on that. He's getting the best care & is in the right place at the right time. Though it pains me to see him in this state, he is where he should be at this time. I would highly recommend Avon Oaks to any family member seeking long or short term care for a loved one.

Terrible outcome from here!! My mother got a bedsore and they did not take care of her. It got…read moreinfected and went into her bones. She ended up in the hospital and then home with hospice.

My family cannot say enough good things about the love and compassion the staff shared with our…read moreloved one. I can't even fathom how they put together such a great team. From the Doctors and nurses down to the helpers and cleaning staff every single person was exceptional. The place is spotlessly clean, has different rooms and areas for all of your needs. I would not hesitate to place a loved one there .

I don't have the words to express my gratitude for the staff at Ames Family Hospice. Everyone…read moreincluding the volunteers were so compassionate and supportive during the difficult journey of losing my mother. They not only took incredible care of my mom, but were constantly looking after my well being and needs.