Facility is clean, friendly personnel, food good patients can get seconds, wonderful care of…read morepatients

The staff here are kind and caring. The building is more home like than hospital. I really enjoyed…read moremy time meeting with these ladies. I recommend checking it out if your looking for a place for a loved one.

Senior Care Authority only cares about the money, not your family member. I can't stress this…read moreenough. Mary Molnar makes money from the corporate nursing facilities she recommends. The corporate owned facilities are in it for the money, not the residents care and safety. They work with a minimum amount of staff, so they can make top dollar. Please educate yourself on long term corporate care. They promise you everything you want to hear, but it's all a lie. We learned this the hard way, unfortunately. Our family member lost their life in less than one day in a facility Mary Molnar and her staff recommended. When I spoke with her on the phone after our loved ones passing, she was cold and protected the facility. Shame on her, she is a devil in disguise that lies. Karma will come for you, Mary. Please keep your loved ones home with home health care if possible, or at a family owned, or non-profit facility if needed. Our elderly population deserves better. Please visit these facilities, at night, on weekends, Holidays, ask for State Inspection reports etc. We are heartbroken. I will fight until the end to keep the elderly safe and out of corporate owned facilities and away from companies like Senior Care Authority that promote these companies for the money.

From the owner: Senior Care Authority Greater Cleveland is your advocate for Elder Care. We offer no-cost placement…read moreservices and will guide you through finding care options based on your loved one's needs. We also provide family coaching, Alzheimer's and Dementia placement services, stay-at-home care plans, and long-distance visitations. We will answer your questions and give you the latest information regarding senior living options. We offer on-site or virtual guided tours of facilities. Whether you are looking to find an assisted living community or need support in navigating other care options, we can help. Contact us when you need help - We're here for you!

My mother was here for three years. I did not choose the place, my brothers dumped her here. During…read morethose three years I took Mom to every doctor appt. she needed (13 times/year). Sometimes staff members would make appointments for some unknown reason. Before we left for doctor they would give us their records for the doctor and when we returned I would give them back doctor's report, so they were well-aware Mom was being taken care of properly. Mom's cardiologist told me staff had brought Mom there and tried to get the doctor to sign papers saying Mom couldn't make her own decisions (yeah, we know, that's why I've been taking care of this from the start). Doctor believed they were scheming to take guardianship of Mom. Why would they want to do that? Thought they could grab some assets, did they? (Mom didn't have any). Then Mom lost all her personal property before I had to sneak her out of there to go to a nursing home. No staff ever reported to me noticing items missing. When I got there it was nearly empty. New microwave gone, pole lamp gone, footstool gone, all her books were gone, all family photos were gone, every silhouette of her grandchildren was gone (22 of them, I think), jewelry box mostly empty with wedding rings and anything worth a little something was gone. Had to call police. Never got any satisfaction from Bloomfield. They alleged Mom put them all down the trash chute all by herself. Can you imagine a frail 82-year-old putting a heavy microwave oven down the trash chute? How about a pole lamp? Footstool? Every single piece of clothing was gone, except 3 blouses. No one ever called me to say things were missing, until that day when only a few blouses were left. Why didn't staff notice? Why didn't staff properly report this? Why didn't corporate office deal with this instead of forwarding to the director who was already being accused of negligence? Do not leave your loved one here. They are not safe and they may well be robbed before they get out.

I recently visited the Northwesterly Assisted Living in Lakewood while searching for a family…read moremember. The staff was extremely warm, welcoming and informative. They made me feel very comfortable with the process - it was my first time going through it and I wanted to find the perfect environment for my mother. In addition, they offer a wide variety of services and the pricing is very affordable. I also found out that the community was recently purchased by a family based in the Midwest that has over 40 years in the business. I was delighted to learn that they are spending nearly $1 million to remodel and upgrade the community's common areas and individual apartments. I was also surprised by how spacious the apartments are. The staff was very excited and enthusiastic about all the improvements and the new ownership. I wanted to share my experience with others going through this difficult process.

Our experience with Brookdale Westlake Village's Memory Care Unit was deeply disappointing and…read moredistressing. My father was a hospice patient there, and we encountered ongoing problems with communication, cleanliness, and decision-making that no family should have to face. His room often smelled strongly of urine, even after repeated requests for cleaning. We struggled to get basic care coordination, including podiatry and medical follow-up. The worst incident occurred when my father--who was on hospice, sedated, and asleep--was sent to the ER for a psychiatric evaluation without proper coordination with hospice or family consent. I had specifically requested that hospice handle the evaluation onsite. The decision to send a terminal, sleeping patient to the ER in the middle of the night was unnecessary and inhumane. Later, the facility abruptly required that we hire a "sitter" for my father with only a few hours' notice. Brookdale later agreed to reimburse us for a week of sitter costs but has been slow to follow through. Ultimately, we had to move my father out of Brookdale for his own safety due to the facility's repeated incompetence and lack of hospice coordination. When I raised these issues with Brookdale's internal investigation team, no corrective action was taken, forcing me to escalate the matter to the Ohio Department of Health for a formal review. While a few frontline caregivers (like Nakila and Sarah) were kind and compassionate, management failed to show the empathy, professionalism, or judgment expected in dementia and hospice care. Families should ask tough questions about staffing, cleanliness, and hospice coordination before trusting Brookdale Westlake Village with a loved one's care. We wish we had.

The inconsistent health care, 60 degree temperature at times for days and days, janitor not coming…read moreto work, 2 aides ONLY for this entire facility, (managers claiming they are staffed adequately????), the aides all can access a resident's room 24/7, which results in them taking property from clothing, jewelry, to adult pull-ups and toilet paper rolls they share with no permission, to other residents that have run out of their supply, experiencing other items being stolen from many rooms, managers who do not know the residents, care about them, management not being present in offices hours and bending a deaf ear when there are valid grievances, poor communication with management to inform residents of new "rules", defensive conversations from management, a revolving door of different aides that maybe will work 2 days and quit, or never show up and they are continually missing employees that are not loyal and honest people or show up hours late or not at all, multiple residents getting diarrhea from a new chef's food, same menu of brown food, often running out of posted main dishes from the menu, ladies and men who wait an hour to have an aide take them to meals at 4:30pm now (5:30) to be assisted to dining room, they wait CONSISTENTLY for another hour before they are served, then they eat for 20 minutes after waiting an hour for food to be brought to them, many times waiting patiently to 7:00-pm or later to finally be brought back to their rooms, old-looking, well-worn, sometimes stained carpets in rooms and facility, management or aides not following through with promised cleaning or service, erratic medication dosing, doctor not in many times when needed or appointments, the strict, small windows of time advertised for transportation as available within a small radius of mileage and for only a couple of days, the driver who may or may not show up, much detainment for simple resident requests, (ie.waiting weeks or a month to have a janitor put a lightbulb in a fixture that they cannot reach,) management not following through with cleaning, promising things within timelines that are rarely circled back, new rules to charge $89. (as of 12-2024) for a load of laundry to be done by aides, inconsistency in every aspect of senior care charging many additional monies for any a la carte services, special food, extra care, we can go on and on. Many of the residents ARE PAYING WELL OVER $5,000.+ a month for care that is lame, erratic, neglectful and unsafe. So you want to leave your loved ones at this facility??

If considering this facility, please use all your senses to really look around to see if this is…read morethe place for you - taste the food, look at house keeping or lack thereof, and how it smells and how much that needs updating. Many of the staff are very dedicated and have been there for years but facility is in dire need of improvement. My Mother has been there for over two years and I've seen serious decline in services, I do not recommend them, especially for memory care. There is little to no activities or stimulation and heavy urine smell.

My father entered Brighton in April 2019 on a respite basis. We were told about their $2,000…read morereferral credit special as an enticement to move in. Once he was in and we got our first bill, we asked about the credit. We were told it was only available to permanent residents (info conveniently withheld when we moved him in). My father ended up staying through September 2019. In July we were told that my father automatically became a permanent resident 30 days after move in. There is a $1500 move-in fee for permanent residents and they decided to charge us. We asked for the $2,000 credit but were told that we would only be getting the July referral promo credit which was sadly reduced to $1,000. We explained that the May credit was $2,000 and we requested it back then several times but were denied it. They refused to give us the other $1,000. Upon telling them we were leaving and serving out our 30 day notice, they failed to shower my father for almost two full weeks. My father begged for a shower and finally asked for my intervention. I called and demanded a shower that day but it still took three more days before he got one. Meanwhile a rash he had worsened. He was humiliated having to go down to the dining room and sit at tables with others while he smelled badly (he has issues with both urinary and mild fecal incontinence sometimes), and looking unkempt. He skipped several meals because he was embarrassed. When I called the director, Russell Elmore, about this and asked that we be credited on the final bill for showering services and some meals, and I recorded the call, he apologized and said that he would find a way to reduce the final bill. He also said he'd look into the referral bait-and-switch. He told me he'd call me in a few days. Thereafter he failed to return my phone calls and emails. I've been getting bills with late fees attached as I await a promised adjustment that is never going to come. Even when I told him I was reporting him to various agencies etc. he didn't care. Run from this place! There are so many other facilities to choose from. We had a terrible experience here with more than just the director. The care coordinator, Carol McCarthy, is awful. In six months there we never had a single meeting about my dad's care. She canceled the only one we did have and never rescheduled. She knew about my dad not having a shower and still took days to get him one. I could go on and on. Just take your loved one somewhere else.

FIRE THE EXECUTIVE DIRECTOR!!!! Residents pay around $4k per month which includes all activities,…read moremeals, cleaning, and transportation. My mom is there and waits upwards of an hour for service at the restaurant. Sometimes she doesn't even get what she orders. I've been to town halls and all the residents complain. The restaurant area is dirty, tables don't get cleared, they wait 15 minutes for hot water to come to their rooms for a shower. The list goes on and on. Don't put your loved ones here.

This facility is only a couple of years old. But as with anything it requires maintenance. They…read moreseem to not maintenance their property. They have a fence that they put up when the place was built a couple of years ago and it was damaged last summer. The whole panel was out, then in January or February due to Highwinds and ice and cold temperatures and one panel already missing another panel blew out. Now more of the fence is bent too. I'm assuming more panels will follow. If they aren't maintaining what you see I can't imagine how their maintaining the things you can't see so well from the outside.