Nice store and a perfect fit at the Boca Town Center. Quick and easy parking garage with an overhang that was help on this rainy day. Never knew they had a valet until today. Most high end clothing but took a while to see what was trendy but found a dress that looked like my grandmothers house. Tried on a pair of Valentino designer dress shoes with kitten heels but the sales lady needed to order them and it gave me that few minutes longer to say that I will think about it. read more

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I was very displeased with my recent visit here. I had some extra time before a work meeting. So I strolled the mall. I like window shopping so I went to Saks. I found a couple things I liked so an associate assisted me to open a fitting room. I started trying on the top and jeans and a different female associate busts into my room without knocking. I was not dressed. No apology from her but rather a demand to know who let me in this room. I described the woman and she asked me to switch rooms. I told her I need to get dressed first! Well, it got even more bizarre.. A man walked into my fitting room. I don't even know what he said but I said you need to get out of here. He was an associate as well. I was very mad and left the clothes and just left. I told the woman she needs to be more professional. I know Saks is having financial issues but nothing is an excuse for doing that to a customer. Beyond that, the ladies in the cosmetics department were very pushy for me to try their products. I was just walking through to leave the store. I believe that was the last time I will step foot in any Saks. read more

I treated myself to a visit to Saks Fifth Ave expecting a quality selection and service. It was a major disappointment. Certain departments ( shoes ) felt almost dangerous to enter as multiple salesmen watched my approach ( I was heading to the Ladies room ) . The area where I actually wanted to shop was on the second floor which I walked around the entire floor of designer names searching for a single sales person. I discovered 2 helping one person make a purchase. I did not expect this level of retail to be "Self Serve " but that is essentially what it was. read more

Stopped in to pick up a gift. The store offers plenty of luxury items--along with the prices to match. Marcia in the men's cologne section was very helpful and made the experience quick and pleasant. Would shop here again. read more

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Saks Fifth Avenue is known as an the upper echelon of department stores founded in 1867 and only operating out of a select few prestigeous international shopping centers and is a sister brand to Neiman Marcus. Saks is known to carry some of the most iconic brands which include Louis Viutton, Saint Laurent, Gucci, Stella McCartney, Dries Van Noten, Chanel, Toccin and an entire elegant wardrobe by designer Chiara Boni. Today the wife browsed through the Chiara Boni dress line sadly with negative results. This store is on the upper end of the monetary spectrum although some of their inventory is deservant of such value. read more

Saks Fifth Avenue - Shoe Stores Near Me - Boca Raton, Florida

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Epic nightmare, no customer service. Literally no one can help at a luxury retailer. What an epic joke. Learned my lesson why Saks is bankrupt. they are operating as a discount retailer. Bought two pair of designer shoes in May - Gucci high top military inspired sneakers (in the photo) and Prada sandals. The forth time I wore the Gucci shoes couple of months later I noticed the distinctive difference in the color of the soles. I'm in Canada for summer, didn't bring my receipt with me, so naturally I tried calling Saks. Saks customer service number and email cannot help me because they deal only with online orders (in what world?!!!!). In the Boca mall store I was finally able to get a hold of the person who sold me the shoes since the STORE DOES NOT HAVE CUSTOMER SERVICE AT ALL! He literally disappeared when I asked him if he can please email me the receipt or add the purchase to our Gucci account because Gucci store in Montreal Canada requires proof of purchase to solve the warranty issues. The guy (name Mike) who happily took the commission from the sale, stopped responding. I have learned my lesson to buy only from the designer stores because these retailers forget why luxury is luxury - not because of the quality of the items unfortunately, but of the quality of the customer service. Skip a nightmare experience and go straight to designer boutique. They are amazing and thankfully we have a long standing relationship with Gucci who are now trying to reach Saks and take care of this. read more

Saks Fifth Avenue - Two different color sole Gucci shoes - Shoe Stores Near Me - Boca Raton, Florida

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There's always great items here ! I can always find something that I fall in love with ! The store it's very clean and the staff it's so friendly . There's always plenty of selection of perfumes and colognes and the new Christmas limited packing bags. You can definitely choose something for a gift or for yourself here , if you have a doubt or need ideas staff will be able to help read more

Saks Fifth Avenue - Shoe Stores Near Me - Boca Raton, Florida

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I find that parking to enter the mall is best if I go to the garage by Saks. Saks has a full service make up counter with services that included a makeup tutorial and color matching for every skin type. I also like their shoe department as they have some great designer selections. The restrooms are located just through the shoe department which is close to the mall entrance. read more

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Very disappointing experience at the men's department in Saks West Palm Beach. Staff had no measuring tape and seemed unsure how to size a basic dress shirt. We ended up figuring out the size ourselves by trying multiple shirts. Then an associate had to manually search the floor for the correct size and color, and after several minutes returned empty-handed. Because of the lack of organization and product knowledge, the team couldn't really explain or sell the value of the brands they carry. The store offers a broad selection, but without the expertise and basic tools to support it, the experience falls flat. Unsatisfactory experience -- I won't be coming back. read more

You know what to expect when you walk in this store. High end merchandise and prices to match. It is fun to browse here. I have bought some clothing over the years here. It doesn't happen very often. I do like that they have some brands of perfume I don't see everywhere else. They are very eager to assist in the beauty department. Not so much in the women's clothing. Lots of employees over there too. I browsed the shoe department as well. They have many different styles and colors. etc. The store is very luxe and always has beautiful decorations. I mainly come here to window shop. read more

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This is my second full line Saks store I've ever visited. The other one being of course their NYC location. You can't really compare the two, and you shouldn't. Totally different animals. This particular store is located in the Town Center Mall in Boca Raton. It is big and spacious, it has all the designer pavilions such as Gucci, YSL, LV, Stella McCartney and more. They also have a wide range of mid designers that are more catered to the masses. Like Veronica Beard, Alice + Olivia and such. I saw lots of beautiful garments I'd love to have in my wardrobe. Their prices are not cheap, and some things feel quite overpriced for what they are, but you are getting an experience. I did find the sales people to be a little pushy. There was this one woman that kept asking us every couple of minutes if we needed help and giving us her name, at one point, we had to tell her in a more stern manner that we would let her know if we needed help. I don't like these commission based jobs because I feel they pester you, but I guess that is also part of the experience. This is a very beautiful store though, worth visiting even if it's outside of your budget, just to get inspiration. read more

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Terrible service -- I'll never shop at Saks Fifth Avenue again I have been a customer of Saks Fifth Avenue for years and spent thousands there, but my recent experience destroyed my trust in the store. I purchased a suit and was explicitly told by a salesperson that alterations would be done for free if I returned later. Based on that assurance -- and past instances when alterations were handled without issue -- I left the suit to be altered. When I came back to have the alterations done, I was told they would charge me. I explained what I'd been told, that it was promised as complimentary, and that this was the reason I delayed returning. The staff refused to honor the original promise. I asked to speak with a manager; instead of resolving the issue, the manager argued with me and offered no reasonable solution or apology. The whole interaction felt dismissive and combative. Customer service at Saks used to be a reason I shopped there, but this experience showed a lack of accountability and respect for loyal customers. Promises were broken, communications were poor, and management was unhelpful. I've taken my business elsewhere -- Nordstrom handled a similar situation professionally and restored my confidence in retail customer service. If you value clear communication, honest staff, and managers who actually solve problems, I can't recommend Saks Fifth Avenue. I'm done -- they lost a long-time, high-spending customer. read more

My go to for my nice perfume!!!! I have one rep that normally helps me and she is very lovely. Her name is Cecilia if you visit please ask for her she will always assist with a smile. read more

I was happy with the service but when it came to the follow-through on my order I realized that a big business like Saks doesn't care about an individual shopper. I ordered a piece for a friend's birthday and was told it would be shipped to me. After waiting for an update, I became uncomfortable as the time went on. Finally, after waiting on the phone for quite a while I was told that the piece I'd ordered was not available. I know that it's nothing to them, but the frustration I feel is immeasurable. It's important to me!! I used to have a small shop in Cleveland, Ohio and when I screwed up I had to make it right by the customer. That's what is missing in today's world of big department stores with layers upon layers of employees that say, "I do apologize....." What difference does that make to me??? No amount of apologies and doing nothing helps me in this situation. My friend's birthday is in a few days and I have nothing read more

If anyone is in need of an SA, you need to look NO further than Jay @ saks ! IG : jaysaksboca He has come through on so many occasions for me and my friends/family. He is truly a magician working his magic on always finding the most sought after items near or far ! I love watching his stories of new items that drop in store - hot off the designer block and also love the sales ! make sure you have your notifications on to not miss a post! On one occasion, my hubby and I were running late for a birthday celebration and needed a gift. We were looking for a particular Creed cologne and I had texted Jay while I was on the highway in chances he was working. I literally caught him right as he was about to end his shift and rang me up and delivered it outside the door all packaged up for the birthday ! Lifesaver !!! He is truly a gem and such a genuine person that always goes out of his way, above and beyond for his clients ! He talks about his wife and two little girls on occasion if he has time to talk in store and I love seeing his posts on his business page about his family so we can see that he's not always Superman on the sales floor and always working to enjoy his fam time ! Greatly appreciate your genuine service ! Saks should be honored and value you and your standards of excellence ! Thank you !! read more

Saks Fifth Avenue - Shoe Stores Near Me - Boca Raton, Florida

Crystal is the best!!!! As well as the older associate. Chanel has always treated me as a human, unlike Hermes in Palm Beach that has just taken my money over and over, not even engaging and showing me other items. Canceling appointments. Treated like I'm a worthless person, even though I could buy more in that store than anyone I've seen in it who they give special treatment to. But Chanel has never done that in Boca. I love them so much. Exceptional service to match an exceptional brand and product. I will be going back to Chanel from now on since Hermes has just caused my depression to make me feel not worth anyone's time and I'm a person who presents not worthy of anything. Crystal went well out of her way to make sure my nieces first experience of Chanel will be forever 5 star. I will never regret the cost of Chanel. Thank you. Tara read more

This business is terrible. The staff is super unprofessional and just not helpful. The short little bald manager is even more rude than the floor staff which wasn't very surprising. read more

I visited Saks Fifth Avenue in Boca Raton, FL, on October 8, 2025, to return a dress that had arrived damaged. The sales associate, department manager, and Assistant General Manager (Kimbel Zumwalt) were three of the most unprofessional Saks employees I have encountered in my 25 + years as a customer. You have permanently lost me as a customer to that store. Possibly, to Saks as well. They made me feel as if I were responsible for receiving the damaged item. They would not assist me in the store with the return unless I called and got a case number. I am the customer. Your company sent me a damaged item. I DO NOT work for your company. When you are a multi-million-dollar company, you should not expect your customers to jump through hoops to return a damaged item that still has all the tags and security tags attached. They could have assisted me, but they chose not to. Instead, they all decided that it was their prerogative to accept or reject the return, based on what was printed on the receipt generated by the register. However, this was an online item, and I had a completely different receipt. Additionally, there is no policy posted at the return desk or on my receipt that the customer is required to call customer service and obtain a "case number" for a damaged item before it can be returned. I was honest; I pointed out the defect in the item, so the store did not resell it, which would have caused another customer to be unhappy with the product. Their behavior and lack of customer service are abhorrent. I understand backing up your employee, but this was beyond any reasonable conversation, and a "finger" in the face from all 3 since I was not about to create more of a scene, and they had already made up their mind to keep telling me it was a store policy, although not posted anywhere for a customer to see. On top of it all, if you try to reach the store to speak with the actual GM, Barbara Wolfson, you will probably have more luck winning the lottery. read more

Always fun to come to Saks. I love the layout of the different depts and I do enjoy seeing some of the crazy items that sell for a very high price tag. Everyone is always very pleasant and that is a good thing. I do feel a sense of style when going in here or even just passing through their store to get to a different destination! Interesting that they locked one of the doors to come in to the store and there is a policeman standing by the other -I think this is due to all the smash and grabs that have happened around the country - so they have to protect themselves! Life's definitely different! read more

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I came here for a Birthday gift for a good friend of mine. Sandra in Chanel was amazing, I was communicating with her via text prior to coming to the store. She placed the earrings that I wanted on hold so it was very easy for me to purchase. I really appreciate her because these earrings were very hard to find. I love Chanel and I received such great customer service! read more

Saks Fifth Avenue - Shoe Stores Near Me - Boca Raton, Florida

I love Saks and the quality of merchandise they have. Recently I bought a few things from online. One of the products being a Versace watch. I went to the store to get the links out. The employee who worked in the watch department was wonderful. He measured my wrist. The links to the last point could be taken off to a certain extent. Unfortunately my wrists are a bit small but I was satisfied with the employee who assisted me because he took out as much as he could. What irritated me was the make up department. I needed some last minute things for traveling. The employees in that department were more interested in their cell phones. I ended up going to another department store to buy some make up. I hope this location betters their customer service in all departments.~ read more

Saks Fifth Avenue - Shoe Stores Near Me - Boca Raton, Florida

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Saks is pretty much open until 9pm nationally. I drove for an hour in rush hour from Fort Lauderdale specifically to go to Saks at Boca Town Center. I didn't feel like driving South like I usually do. I wasn't in a hurry so I had a quick dinner at Capital Grille and walked to Saks. I'm leaving for Europe for the Olympics and needed some new things. I arrived at 6:52 pm. Started looking and pulling clothing to try on. I was abruptly advised by an arrogant young man that works near the jeans area that they were closing and that he'd just straighten all the racks. He was clearly irritated. I apologized and asked why they closed at 7 when all of Miami closed at 9pm. He didn't know or care. The question was basically greeted with the hand and a neck roll. So 2 things. I'm not a Karen. But I'm allowed to get annoyed sometimes. I'm a mass consumer of luxury goods. I could have spent $20k in this store in 30 minutes if allowed. And I probably will at Neiman Marcus tomorrow. I've spent a lot of money at Saks and Neiman Marcus so I've earned the right in my opinion. These 2 stores close at 7 at this mall. So silly. Firstly, revisit your staffing choices. I don't need attitude from a cocky 23 year old boy. I won't return because of this. Secondly, this store is infested with men that smoke a lot of weed. They come for the tacky shoes. This store has a mediocre selection on its best day to begin with but it's been awhile so I tried. It's closer to me than anything South. There is a reason nobody is ever in this store. Anchor stores should all be open until 9pm period. This mall just allows stores to close whenever they want. It's so random and Google is often wrong about hours of operation. This mall needs leadership and cohesion. Stores just close whenever they want. That should not happen. Today I attempted to enter a new store for eyeglasses. There was a post it on the door letting me know is that the salesperson was on break. She was sitting behind the register in her phone. Had she been in the bathroom or eating I'd be slightly empathetic. Nope. Just on break with the door locked pretending not to see me. Okay. Are there any rules or standards for anything anymore? I thought it was a regional thing but Boca might just be the worst. That being said, I won't return to Saks. The shoes are tacky and ghetto. Maybe the kids in Boca have become ghetto. Boca has always been on the edge of tacky but I always had hope. My God. I live on it. So Saks at Boca Town Center...... get rid of the kids in the men's department. They have nothing to say that I'm interested in hearing and there's attitude. They sell me my underwear. Let's keep things in perspective here. Just be nice. I'm never rude to salespeople nor do I ask for much. Just a little respect. I've easily spent $60k this year at Saks nationally. Easily. Do I need to wear a special bandana to get respect as a loyal customer? I'm not asking for a parade. So enough. I'm sure this location will be out of business soon enough. I read more

Super upset, bought a pair of Valentino shoes in September, at the Saks in Boca, shoes broke after wearing twice, was told they cannot help me or replace but to look for a shoe repair person. Never buying anything from Saks again. read more

Over the years the Boca Town Center has updated the mall interior significantly with marble flooring in most of the walking area. One of the flagship stores of the Boca Town Center is the Saks store. This store was one of the top stores of the mall and it finally looks like the rest of the mall has finally caught up to this place. Being a showcase store everything in this store is top of the line and you better be prepared to spend significantly for anything you want to buy. Customers spend a lot of cash when they visit this store. The employees are extremely well informed and walk around like models at a fashion show. They have runway pieces and in season inventory. Recently shopped here and was happy with the experience. They can improve on one thing, men's fragrances are scattered throughout the beauty counters with womens' fragrances and make up. Tough finding what you are looking for. Wish they would organize it better for that top of the line shopping experience. read more

Saks Fifth Avenue - Shoe Stores Near Me - Boca Raton, Florida

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I don't think I can buy from you again. Two returns within a year and you didn't receive them. Something is not right. It's gonna take me a while to search down the receipt since I travel for a living but when I find it, I will get a hold of the Better Business Bureau and the Trade Consumer Dept to help you because it's ridiculous that I cannot trust a company with the name such as yours. If your snobby rude employees at the store would've taken the return while I was at the store, we wouldn't have this issue but they don't take returns when you order online. This is some of me keeping in contact with them... I sent emails tweets and phone calls. They did not give me a refund on the Fedora that I sent back that was way way way too small. It must've been a child size. I have been taken for over $100... that is NOT good service !!!!!! I'm very disappointed! read more

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***SHOE DEPARTMENT REVIEW*** Recently I came here to help a friend buy a gift of his wife. This was our last stop and it definitely started off bumpy but ended up a not too bad. When we walked in there was no one around, but then quickly realized that everyone working was on their phone. The people who I thought were shoppers were employees texting. We were then offered help, but they went back to their phones. Now, I love my cell phone, but if I'm dealing with a customer, I'm gonna put it away for those five or ten minutes. Eventually we needed help and one of the associates came over to assist. We had him running back and forth to find the perfect shoe and eventually we did, but they had to be ordered- no biggie. The order was placed and within a week the shoes arrived. Before we left he gave us a card and told us to text him if we needed anything. Maybe he (they) were texting customers? Maybe. But regardless, in that type of environment, you're gonna need to put your phone down if you want to make a sale. We very easily could have ordered the shoes online ourselves. read more

Saks Fifth Avenue - Shoe Stores Near Me - Boca Raton, Florida

The 1 star is because of the intentional choice to make speaking to someone on the phone virtually impossible. This feels very by design no pun intended. For being such a high customer service oriented business your corporate team really screwed the little guys. Since I spent 2 hours calling over and over with either the automative service just hanging up on me or every department just ringing over and over, I will not be spending my money here anymore. read more

I just had the best shopping experience at Saks Fifth Avenue in Town Center Mall in Boca Raton. Ronnie, in the Men's department, helped me so much! Not only is he enthusiastic but he took his time to get to know what we needed and what difficulties we were experiencing. He dealt with our problems with empathy and confidence and he solved all our issues. I felt not only welcomed but also valued. I cannot say enough good things about Ronnie. Thank you so much for your help today! read more

Always the best service thank you Crystal inside Chanel! This is my favorite boutique out of all of the other locations in South Florida. read more

Saks Fifth Avenue - Shoe Stores Near Me - Boca Raton, Florida

Better selection than the palm beach gardens store, however very few things available in a size 0. Also it was near impossible to get a fitting room, yet after I finally was able to get into one after speaking to 3 sales people and a good 15 min later, the sales lady was only attentive when she saw she might be able to get some commission out of me because I wanted to buy something... but they didn't have it in store in my size which I easily discovered with no assistance whatsoever by going back to the clothing rack, so instead of this lady talking to me which I found irritating at this point- she should have been letting other waiting customers into fitting rooms. This is why commission based sales is a bad idea. I mean 2 sales people trained efficiently could have run a register and the fitting rooms, Now if they just left the fitting rooms unlocked/ there's one person more they could put on a register so people don't have to wait. Having sales people wandering the floor is just irritating at best. I certainly do not want or need any assistance when just looking at the garment selections. I can also clearly see for myself that the dress I want is not here in my size, and I have a smart phone so I can order online with absolutely zero assistance whatsoever. I absolutely did not come to the store to chat or make friends with sales people. so basically outside of the 2 things they are actually needed for- they all seem to want to just wander the floor and chat with customers instead of tidy up the store or work efficiently. Saks clearly needs to train their sales people to be less "friendly" and to just do work, not try to start up unwanted conversations. If I desired a more attentive shopping experience that's what appointments with stylists and personal shoppers are for... it should not be how the floor staff are trained too. Give people space to shop on their own. Thanks. read more

Saks used to be my home away from home in my last life and before the economic downturn in 2008. The company is now owned by a Canadian group Hudson Bay in 2013 and it lost it"s luster for me. Albeit not many places to get high end menswear and Saks still fills this niche for me. So shopping for that special something for hubby's Christmas present. I enter the men's department and quickly find exactly what I want. A long sleeve dark blue linen shirt. It will look fantastic on hubby on one of our date nights or next cruise. They have his size and I make my way to the register. The salesman Nelson is eager to assist me. In fact without asking wraps the gift for me. Nice touch and one less present to wrap. Saks is lucky to have such a nice man working for them. It will keep them ahead of the rest. But than this is Boca and good service is expected by those that shop in Palm Beach County. Another reason to cross the county line and return. read more

Saks Fifth Avenue - Nelson men's department - Shoe Stores Near Me - Boca Raton, Florida

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Management at this location prefer for customer to buy online instead of in person !!!! I went today to exchange a dress I found a beautiful dress but the price was &20 cheaper online I asked the sales person to match the price she called the manager Christina who didn't have the courtoisie to talk with me or even come to see me and just told the sales person for me to order online Horrible customer service read more

Dilma, in the kids department has the worst customer service EVER! I made a purchase and wanted it gift wrap and was told it can't be done because it's a sale item(Since when do sale items don't get wrapped around the holidays) she gave me a box and told me to do it myself! Not only did she tell me to do it myself but told me that the manager is busy because she knew I was getting ready to report her! On top of that she told me the store was getting ready to close and it was only 6pm. Her behavior is unacceptable! My experience with her tonight was the WORST! read more

I love the store. They always have plenty of regular size men's shoes in stock. It would be so delightful and Neiman Marcus can learn how to order 10 and 10 1/2 shoes and keep them in stock. If there really is something that many then, duh, order more. read more

Order in store at your own risk. They don't care whether customer receives Orders or not. I ordered a Byredo perfume at the Saks Boca Raton store because they didn't have it in stock at the store. Order was delivered package arrived empty no perfume full of packing tissue and bubble wrap. They can't refund or replace because they claim the package left their store with the right weight 1.6oz so there's nothing they can do said Marseille the Manager at fragrance department. She told me to file a police report ‍. That means I just lost $186 by choosing to buy from Saks. I'm very disappointed at the level of service they provide. read more

I went there this last Sunday to buy a very expensive shirt and as expected no one would wait on me. The service in the mens department has gotten so bad I won't ever go back. They used to have good help but they left. Three guys were standing around talking to each other. I actually bought a tux a few years ago at Nordstroms's because the same thing happened. read more

I absolutely love this Sak's. They typically have a pretty good inventory as opposed to some other locations. The majority of the employees are very friendly and helpful. Although, I have had one or two that were cold and abrasive. However, the sales associate Bruce goes above and beyond to help a customer out. I have never had a sales associate that is any more professional and courteous than he. I would highly recommend him to anyone and must say that he makes shopping here a fun and relaxing experience, which is what it should be! read more

Saks Fifth Avenue - Shoe heaven - Shoe Stores Near Me - Boca Raton, Florida

Unfrutunately only 3 stars go to the store as a whole - points deducted because of the makeup counters, the people working there are usually rude, pushy and arrogant , but 5 stars go to the shoe department. Big fan of their shoe department. Love their shoe selection and their sales (when they have them) are good. The other ones that gets 5 stars from me are Sandra Aboud & Sergio (sales people). They make your shoe shopping even easier. They're both very helpful and patient. They will make sure you leave the store with the shoe you want/ need, if they don't' have it, they'll search it , at another store, for you to pick up or have it delivered to your home. When you go to the Saks' shoe department, definitely look for them. read more

This S5A is rather small, but the SAs are all so kind and professional! I live right by the mall and I go to Saks all the time. I don't purchase everytime I go, though sales associates are always willing to help. Love the shoe salon, beauty department, and Chanel. I recommend Al from handbags, and Rosie from Shoe department as your personal shopper. And Cashe from YSL beauty is so kind! I always get what I want from Saks at Town Center read more

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So I recently purchased some shoes from this location in which they shipped defected shoes to my house. I return them to their store and they said that they could not process Venmo debit cards for refund. They made me take my shoes home and request for a shipping label which I did. It has now been six months they never gave me my refund back. They told me that they are not returning my money, and I physically went into the store and they're telling me that they gave a gift card to someone and that someone has spent it which would be their employee because I never received a gift card. Their employee manager has now stolen from me and they're getting away with it. I have never heard of this in my whole entire life over $350 Saks Fifth Avenue - Boca Raton has stolen from paying customers and all I wanted was a refund now I am out $350 and I have no shoes. Corporate will not call me I live one hour and a half away from this location and I went in there just for someone to tell me they'll take care of it and their manager blocked me on the phone. do not do purchases with your Venmo debit card or in general do not shop at the store because they have a thief who is taking peoples gift cards that they're supposed to receive. read more