Inside the Ontario Mills Mall outlet in Ontario, California . Too many time I've stepped foot in this store I haven't had anyone who greeted me or Welcome any customer with in earshot to their establishment . some of the employees I've encountered seems very cold and unfriendly . None of us most of the clothing were marked at more than 30% 50% and 75% off the original price tag just keep in mind sizing is very limited. You might not be finding different size availability. I do notice they do sell secondhand brand-name merchandise such as Louis Vuitton purse Gucci handbags for example.. read more

See all

Store carries designer clothings and accessories. Lots of sale and clearance to take advantage of. I never owned any Karl Lagerfeld clothes. I took advantage of the 39% off regular price so purchased 2 shirts. 10% off purchase my purchase for a credit card approval. Earn rewards too when you shop in-store and online. $25 SaksFirst gift card for every 2500 points. read more

See all

Rachel Green~'oh my God, I got an interview!' Phoebe Buffay~'Where?' Rachel Green~'Saks Fifth Avenue'.....(waving her hand crying while answering Phoebe). I Can't remember which season of Friends' TV Show I first learned about this brand, but that was a mere gist of scripting from the show. I always park by 'Saks Off 5th,' here at Ontario Mills, CA. whenever I drove here hosting my own Retail Therapy sessions. This parking section has been super convenient to park at and can easily locate your car after your shopping experience here at Ontario Mills would have been done. 'Saks Off 5th,' also carries a wide variety of brands on sale: Calvin Klein, DKNY, 'Saks,' UGG (gloves and socks only no boots), etc just to make several suggestions. This is quite a large branch, but the branch at Cabazon is larger than 'Ontario Mills.' You can still find lots of sales here but just take your time browsing away your favorite brands. I know I do! Cashiers operate rather quickly, so no hassle! read more

See all

I love the customer service I received today at Saks OFF 5TH. I went in to return some shoes I purchased online. The Customer Service person greeted me with a kind, friendly greeting. He had a nice energy and I responded in kind karma. He took my shoes and return shipping slip. He gave me my receipt and wished me a wonderful day. I have been here twice and both times I have had exceptional customer service. I rate Saks OFF 5TH avenue a high FIVE STARS for exceptional customer service and great deals. They have the greatest staff at this Ontario Mills location. Thank you. read more

The staff have always been great, but you better believe you're not coming for the deals. See the pic attached. read more

Saks OFF 5TH - Gotta love the deals here check the ones on "clearance" too! Some of them went up in price too - Department Stores Near Me - Ontario, California

I wish I would be able to put 0 stars!!! Horrible Costumer service I asked for respect after getting horrible attitude and they all Laughed I asked to speak for the manager and it was 10 times worst. She didn't even bother to tell them anything. Last time I'll be coming here I recommend never even thinking of coming. read more

It's got a nice variety of high end items and much nicer than Nordstrom's rack. Very helpful staff and checkout people

Located at Ontario Mills, I came by here this past Saturday night with my husband. After I had browsed at Nordstrom Rack, I headed here. Although there is plenty of racks to browse through. I just didn't find anything that really appealed to me on this visit. And I just wasn't feeling the shopping vibe in this store for some reason. I thought it was weird that the handbags they had were locked up but the handbags at the Last Call store was not locked (seems like there is more trust with that store). To be honest, not sure if I would want to shop here again in the future, especially when there is the Last Call by Neiman Marcus store and Nordstrom Rack. read more

worst customer service ever. The sales people are beyond rude and crude. I asked to speak to a manager who turned out to be worst. This is the worst location. stay away. when I asked for my receipt the sales person just dropped it on the ground. He just turned around and walked away. I said to him you dropped the receipt and waited for him to pick it up. I will contact corporate in order to have them fix this terrible situation of a store. read more

I have major love for Saks Off Fifth, even more that this one is so close to home. They always have fabulous sales going on like half off the clearance rack. You have to take your time sifting through all the stuff, but I rarly leave without buying something, or at least trying on a ton of dresses, marked less than $100, running around $400 originally. Service is good (they work for commission, you would think so) The dressing rooms, clean and never overfilled. In all, one of my favorite shopping destinations in my area. read more

I don't know why the Ontario Mills mall isn't listed here for us to review in general, but anyway, this Saks is one of the only few stores I like in this entire mall & I don't even buy things here that often. The clothes seemed better yrs ago, which isI why I bought things more often long ago. I like how the store is constantly rearranging their depts & fixtures to keep things different. They change things around more often than any other store I've seen. The salespeople aren't the friendliest, but I guess I'm used to that at most stores. read more

Worst customer service ever!!!! When I called to complain she is the one pick up the phone and laughing at me.. the manager seem like doesnt care either.. read more

See all

Customer service was tr@sh. I bought a project from regular Saks 5th that I want to return. I don't bring it with me when I'm shopping but when I asked one of the staff, she said yes I can return it here at Saks OFF. I walked all the way to the parking lot to come back; turned out the cashier doesn't accept the returns with rude attitude. Clearly I asked and the information was wrong. The shop overall was messy too. read more

Great deals and good clothes! They have incredible sales and a wonderful rewards card program in which you can get special offers in the mail. Last year it was a mad house with their "buy one get one free handbag sale" I went in to buy some mens dress shirts and nearly got crushed to death by all the desperate housewives and handbag hoodlums looking to get a discount! This is one of the better shops at Ontario Mills and they have a great selection. However, its a little smaller than the the one in the Block at Orange. The good news is the merchandise at this store doesn't go away as fast as the Orange location. If you are looking for a great deal on designer discounts in the IE, check this place out! read more

RUDE staff, management should be ashamed of their operation at this location. Go educate your selves on how to speak to others, especially consumers who are willing to spend their hard earned money. read more

They've really trimmed down the Men's section here over the past year. What used to take up the entire rear of the store has now been condensed to a quarter. The outerwear and suit section are virtually nonexistent and the dress shirts are divided up by 4 designers (Behar, Talbott, Sherman, Saks) instead of a dozen. But then again, I can't imagine a lot of men coming here to shop for those items anyway. The suit game is laughable in SoCal and Off 5th was one of my last beacons for finding a quality suit at a good value. But that is no longer true. Now the section is primarily there to serve all those True Religion/Affliction/Ed Hardy types. Not my cup of tea. I like to keep my patterns basic and my cut of clothes traditional. I am a Ralph Lauren hog for pete's sake. Fashion, like government, evolves without warning... read more

This place has a lot of nice designer clothes at a discounted price. Some of the stuff is still too overpriced though, so that is why I didn't give this place a five star rating. You can save more money by signing up for a card there and they'll send you coupons. I used my sisters discount on her phone to get 30% two gorgeous scarves I bought. They sell shoes, both men and womens designer clothing, purses, accessories, lots of sunglasses, and make-up. They have Calvin Klein, Juicy Couture, Lamb, Clinique, Estee Lauder, and a bunch of other name brands here. I will stop by here next time I'm in the area. read more

If I could give this place zero stars...I WOULD! Worst customer service ever. I bought 8 pairs of pants and wanted to return 3 of them. I already took off the tags, but realized there were defects. I still had the receipt and the tags (just not attached). I do not really know if that was the issue, but they gave me the hardest time to just return or exchange. They had attitude and threw "policy" in my face, but I've never had any other hassle like this at any other store under the same circumstances. These sales associates and even the manager need to take a class on something as basic as treating a customer, let alone just any person in general, with respect. They did not even offer an apology, just more attitude. WORST!! read more

I love finding stuff here. I wish the selection was a bit more high end but there are different levels of stores based on the demographics of the store location so I get that. I've always had a nice customer service experience and am surprised to see people complain about the manager. I've met her several times and she's been nothing but nice and understanding. The people who come to this mall can be very rude and entitled or outright crazy as I've come to find out from my own experience working at another store in the mall so take some of these reviews with a grain of salt. read more

I come here often because I live so close to Ontario Mills.. First off, they have AMAZING sales! I always wait to get the 30% off coupons because they are better than any of the other discounts. I'm a huge denim junkie so I basically only purchase jeans here. Of my 30+ pairs of designer jeans, I think like 10 were purchased here. I got a pair of 7's here for 60 dollars! (granted, they were kids size) Secondly, there is a pretty large selection of clothes.. but I'm not really a fan. A lot of the clothes are outdated. Because I've been here many times, I noticed that the same clothes are left there for like a year if no one buys them. read more

It's a bit of a trek to Ontario, but it's an outlet store of Saks 5th Avenue where you can get good deals on clothing, shoes, and accessories. I can end up spending hours there. There are simply too many things to choose from or sometimes so many things you want to try on, but thank goodness not everything looks good, fits perfectly, or is the right price. Beware of the shoe department. Lots of fun shoes with good discounts!? read more

Not sure why Off 5th has received low ratings, but I really love this outlet! Everytime I come here, I go home with at least one article of clothing. I mean, who wants to drive out to Beverly Hills for the actual Saks... As far as deals go, it goes without saying that buying anything off the racks with percentage discounts is always better than paying full price. My hubby has found several awesome quality/name brand suits here, for a fraction of what it would cost at other places. read more

The products, like others mentioned aren't that great. I like the selection they have at Last Call for Neiman Marcus right next door. In terms of selection and price I would give this store a 3/5. It's difficult to find clothes that are actually nice and fit well. I buy when they have additional % off sales and when they email coupons to their More club members (this is a free membership and you get a card as well as coupons in the email). Some of my purchases include Marc Jacobs tech accessories (laptop case and earbuds around $20-$35), Saks Fifth Avenue Suede Loafers ($54), Marc by Marc Jacobs denim jean shorts ($20). I also found Derek Lam lace-up booties for $240 (retail ~ $800) before tax in size 6.5 randomly in a Tod's box. So there are a few gems to be found if you look hard enough. Unfortunately the shoes were deathly uncomfortable. The reason for the 2 rather than 3 stars though is (as previous reviewers mentioned) the customer service. At my last shopping excursion, I had at least 3 employees approach me to sign up for a More card, but when I actually needed help with finding a product it ended up being a disaster. For some reason at that point in time I only saw about 1-2 employees actually working the floor (excluding the lady at the fitting room) and I also overheard other customers making comments like "Wow, are they short-staffed or something?" I wanted a pair of shoes but they didn't have my size so when I finally flagged down an employee, she took the shoes and left while I waited in the shoe department. About 20 minutes later (and rather restless), I then went to look for her and found her working the cash register. Apparently she had assumed we would meet her in that area? Unfortunately though, I find it to be poor customer service not even to return to the shoe area to inform customers that the specific size wasn't available. Instead I was left waiting there and still without the desired pair of shoes. Employees aren't rude--full of smiles-- but they don't really help with the shopping experience. Overall, the store is not very organized and customer service isn't particularly great (although I will give credit to the fitting room attendant for consistently offering to find different sizes for customers, etc.). Products are mostly misses and it's often hard to find them in the first place. read more

This store is not representative of Saks merchandise or service. The store manager, Summer, is unprofessional. Don't buy high end merchandise from this store. read more

Have been here several times and made a few purchases. Hit or miss. Last time, the stock was mostly gone and I thought they were closing. Today there was plenty to browse through. I usually purchase CK underwear but the only size they had was XL. Big selection of men's shoes. Check-out was too slow so we left without purchasing anything, Need more than 1 person at the registers. Probably not be back. read more

Yuck. This place is like the outlet store that sells the rejects from the other Off 5th outlet stores. I hate how things are picked over. I hate the organization of the store. I hate how merchandise is strewn all over. Messy. It's an effort to shop here. read more

Went in this store and did not see any store employees working on the floor. The shoe section was such a mess with the shoes all over the floor. The aisles in the shoe section were so small that I was bumping into other customers. I would come back but definitely not during Labor Day. read more

Good Evening, I wanted everyone to see and read my review OK so I came in on a Friday night a young lady helped me and she signed me up for the saks fifth membership card I bought a really cool keychain that you can place on a bag or a purse to charge your phone . The next day I realize that the keychain did not work so I came in and tried to return it the associate told me she could not return it because u did not have a receipt. Ur I told her the young lady signed me up and it showed no tansactuin history which was dumb AF lol so tell me why I paid cash and they can't even give me my money back I was mad and their store manager couldn't even do a thing she only exchanged they have a awful return policy and I hope this store closes its over priced and nobody here is trained well either. read more

Worst customer service ever. Walked into the store and not one employee greeted me. Was looking at handbags and the worker kept staring at me as if I were going to steel it. The employees just stare at you like you are a thief. I still purchased things but will not be going back. Do not go there!!!!!!!!!! read more

Awesome outlet store to find that amazing deal on top notch high end items. Love browsing this store.

The lady at the cosmetic company refuses my return and she doesn't communicate properly. She doesn't explain the return policy very well and just wasted my time when I was there. read more

I really like this store and always seem to find fabulous things. However, you really have to know the prices of things to know if you are getting a good deal or not! Not everything is a good deal.....They do have a lot to choose from. This visit i got a wonderful L.A.M.B Bag. The last one they had in that style. It went from $325.00 to $113.00. A very good deal. I know my Gwen Stafani wear! I could not really afford it right now, but it was such a great deal . Loved It!! They do really have amazing sales. Plus you can use your Saks card. Loads of parking since it is in the Mills Mall. read more

Don't buy ANYTHING from the cosmetics counter! The makeup is stale, old and rancid. In addition, they will not give you a refund. They will only give you store credit so that you have to buy more of their stale nasty makeup. Buyer beware! read more

I come into Saks for the CCO that they have here which is amazing. I love it. But my sister and I started looking around and their selection is pretty meh. My sister was looking for sunglasses and the sunglasses area was so messy. I was looking under the rayban section but all I found were other brands and it was so mishmashed. It was ridiculous. They have some nice clothes which is why this place didn't get 2 stars but it doesn't make up for how long you have to hunt for it. Eh, seen better Off Saks. read more

Great place to grab some great deals. They even have a cosmetics section with M.A.C., Clinique, Bobbi Brown and others. The shoe department has a great selection. read more

This is one of the better outlet stores in the Mills malls. While not super huge in size, they do make up for it in the discounts they offer. Lots of stuff available for 60-90 percent off and easy to find them. While it is 60-90 percent off expensive, it's still great clothes at a decent price. read more

The overall experience with saksoff5th was really bad. I bought a skirt from their website 2 months ago, found there is a hole on the right side seam. I returned the item to them right away by using their return label. I paid $60.37 for this item, but in the end i got $42.16 back. I called their customer service for the incorrect return amount, they asked me to leave my phone number but never gave me a call back. I emailed them 3-4 times, there was no reply at all. Finally, I called them again today. The customer service told me they hadn't found it's a damage item, therefore they charged me $9.5 for the return label. I indicated the return reason clearly on the return label, the hole is actually BIG! I have wasted so much of my time just because of the $18 which is not worth. I will just give up this case, but will never shop at this place anymore. read more

In all honesty ... I'm a Nordy's girl ... but I needed a dress ... and I couldn't find one ... so I was willing to give Off 5th a try. Off 5th stores are normally unappealing ... unorganized ... and uncomfortable. Sections and sections of as much clothing out on the floor as possible ... terrible music and decor ... and I normally leave. I know, I know ... it's weird to even consider the music and decor ... but I just can't help it ... a store needs to put me in the right mood to spend. But at this location ... the store is pretty clean and refreshing ... and then I fell in love. I really didn't want to reveal this secret gem ... but how can I deny anyone fashion. Yes, you read right ... I fell in love ... oh my ... there it was ... one of the most beautiful dresses I've ever touched ... tears ... too bad it was tears of sadness ... it wasn't the vacation dress I was looking for ... it was the type of dress that I would love to wear to the opera ... it was truly breathtaking ... and only $150 ... original price near $900. Just imagine a silk halter dress with a top layer of cascading silk organza and a small train ... came in your choice of black or white ... I forgot the designer's name. I wanted to try it on ... but I was afraid that I wouldn't take it off ... I turn to leave and then I went back ... I just had to touch that fabric one more time and take one last look as I bid farewell. Maybe it's wrong to base a store on one dress ... but all I can say is that I can't stop thinking about that dress ... and a good lasting impression always deserves 4 stars. read more

customer services b*tches think they all that. you're working at an outlet, get off your high horses you dumb hoes. came in to help my mom exchange something and was confronted with rudeness, dumbness and atrocious manners. stay away from these clowns. read more

I am so sad to say I am giving up on Saks fifth off because how they treated me in this branch. Reading others reviews, I think there is a problem with the management and they just don't care! Purchased a Prada bag for $678 from the orange outlet as a gift, there were no tags attached and it took them long time to figure out the price ,paid for it and left , then for some reason had to return it to the Ontario mills branch . The young lady at the cashier asked about the tags and I told her that there were no tags attached , then I showed her the bag on their wesbsite to match the code with the receipt and I showed her all the warranty cards inside the bag . She had to authorize the return so she called the manager . The rudest woman ever, she refused the return even after I explained to her that I did not remove the tags or even touch the bag ! I was about to cry because of her way , I showed her my reward card and showed her the bag on their website matching the code on the receipt .nothing still with all the rudeness you can imagine ! Then I told her that I will never shop at Saks off again and I will contact the weighs & measures department , she offered a store credit , which I refused and said that my right is a full refund and she is forcing me to get store credit , she started to change her mind when she noticed other customers in line that were not feeling comfortable with her attitude so finallly she accepted the return and threatened me saying that she will leave a note on my account that they will no long accept my returns !!! Seriously , like if will ever go back or spend my money there !!! read more