Getting ready for vacation and this is our store to go to for our vacation clothes . They never disappoint . The store is classy and very well organized . The prices are a bit high, but They always run specials . The lady's behind the counter very helpful and cordial ! read more

Banana Republic - Women's Clothing Near Me - Chino Hills, California

The employees were incredibly attentive and friendly. They greeted me right when I walked in, and helped me look for the items I was searching for, a couple employees even helped me pick out styles that they felt looked like what I would buy (Ava, Bella, and Crystal) they then helped me pick out what was the most stylish of the options. Ava even got me set up as a rewards member when I checked out! read more

My favorite place to shop, especially this store. Everyone is super helpful!! Great customer service!

I love this. Love the polo and I love the style. Good trend nice fashion. Very San Francisco better in the north but this is great. I'm an old navy gap guy and when I go fashion and dreesy this is it. Expensive great nice business casual very trendy for northern California. Great brand love it for life read more

Walked in today then walked right back out at exactly 3:55pm. All employees were huddled around cash wrap and table near cash wrap. I said hi and got no response, never was greeted. Walked right out, very unfortunate. I was ready to shop. read more

Get your information/open hours straight. I spent too much time driving and looking for parking only to find out that they were closed an hour before the time said online. Extremely frustrating and a waste of my time for something that I needed last minute read more

The employees are very nice and willing to help. They can also look up your size online and order to the store or your house. There are more options and sales online than in store. This store has a petite section so, it is nice for shorter women. I also like the way their jeans fit. There are dressing rooms as well. read more

I wanted to give a big Thank you to Bryce. Thanks for your time and patience in helping us find an outfit for my husband tonight. Your opinion and choices were spot on, and we left happy. This store staff offers professional quality service, and I appreciated that tremendously because we did not want to drive into a different city for our shopping needs. BRYCE, you are awesome. From someone that worked for decades in retail district management, I was very impressed and thankful. You just don't get confident, professional, and kind service like that these days. read more

My wife and I shop here all the time... until today. My wife bought a dress here ONE week ago and DID NOT WEAR it. Melissa claimed she cannot return the dress due to it being worn and washed after reviewing it for 10 seconds. She claimed we ripped off the size label and it's been washed. I once again, let her know my wife did not wear the dress and did not wash it. I told her if it was washed.. the material of the dress would be in a different condition. Melissa than claimed that she would be able to identify if the size label was on the dress when it was purchased by reviewing her cameras. She came back 5 minutes later and said the size label was on there when the dress was purchased. I then asked her, why we would take off the label? She responded by saying I never said that. All in all, I had my receipt, returned before the 45 days, had the card I used to purchase, never wore or washed the dress and unfortunately Melissa was not able to do anything. At the end, it wasn't even about the money it was about the poor customer service and being treated like we were lying. 0 stars if I could. Sad since we've been customers for a long time and love banana but after this, we will not be back. read more

The customer service is trash! We went to return a dress I got my girlfriend for a wedding we were planning on going, however, plans changed. Went to exchange it within the first 30 days and was met with rudest employee here I have ever encountered. He was a short Asian man probably 30s or 40s, his employee number is 1913790. He was the biggest piece of work I've ever met. This guy did the most thorough inspection I've ever seen of a dress with tags on it. Flipped it inside and out and wasted everyone's in line time. My girlfriend told him it's been in that bag the whole time (because he was going way too deep into looking at it). He replied oh it must've got this dirt from somewhere else, when I kid you not, the only "dirt" was a smallest piece of lent I've ever seen he whipped off. It was also how he said it with a adolescent attitude. Grow up man the dress was 60$ and in a bag the whole time. Ridiculous. I will never come back to this place ever again. read more

No greeting at all. All the employees here even tried to avoid eye contacts. Not much style to shop either. Not sure what's going on. Won't shop from this location anymore. read more

Walking through a outdoor mall with my daughter in tow on a hot muggy Saturday AM to a birthday party filled with young pre-teenage girls, I catch a glimpse of myself reflecting off the large display window of some shop. There I saw a middle aged man with Dad shorts on. You know, that pair he bought few years back that is comfortable and thinks it goes with everything but it doesn't and wonders why he can't wear it to dinner as long as I have I mean he has socks and shoes on? Well, I dropped off my daughter and made a B-line right into Banana Republic. There I was greeted by Grace. Nice girl who offered assistance without being over bearing. There, for my entire time shopping, I was greeted and treated very nicely by all the staff (Very friendly here in Chino) I tried on my new shorts and when Grace came to check up on me, I asked her to take the tags off so that I can wear it out. Her response was Sure, would you like me to steam that for you? Sold~ You are one fantastic service rep Grace. No one at the party, not even my daughter noticed I had brand new up-to-date shorts on. Damn.... Stupid reflection.... read more

All Right, all right, yes I am addicted to shopping and Banana Republic is on top of my favorite stores to shop. Great customer service, great selection of clothing, shoes, and accessories. This store is smaller than most Banana Republics, but they always have their new collections available. The employees and super friendly and helpful and are always available to assist you without following you around the store. The store is super clean and has lots of lighting so you won't miss that special item and yes always super organized. If you can't find an item or size you are looking for they will order it for you and have it delivered to your house. The employees are also happy to press your new purchase on request which is awesome if you are planning to wear it that day. Pretty awesome store with awesome service . read more

This is a cool Banana Republic, there are are good sales and I usually come on those days to pick up a few pima cotton shirts and a button down. The clothes, to me; feels great on my skin, the quality is superb, and the service is helpful. Usually once a month or so they have a good sale where they offer major discounts such as yesterday, I bought the Linen camden shirt and a cotton shirt which costed me around $50. The linen shirt itself was $70 or $80 so it makes me think how much does it really cost the company to make the shirt? Also I noticed that some shirts are from Sri Lanka, Vietnam, and Cambodia; each of these countries seem to make different colors of the same shirt genre. Its possible that the ethics of this company may seem suspect but that is up to me to do more research. Anyways... I give this place 4 stars only because when it gets busy, the line wait can put some stress on your knees and they seem understaffed, which is not a major problem. read more

Best banana republic in the town! Best customer service! Especially Paul! So nice and helpful! Most styles, best quality, if you are an big fun as me, definitely check it out, this store won't disappoint you! read more

Your typical Banana Republic. Actually, your typical Banana Republic but a little smaller. The staff here is friendly and the selection was sorta decent, but not extensive by a long shot. Doesn't seem to get very crowded, so thats a plus? read more

Incredibly warm staff, especially Anita! She's so accommodating and personable. She's almost like a personal shopper. Love it when she calls to let me know about upcoming promotions and specials! Great touch! Banana Republic clothing is of consistently high quality and, depending on the item, well-priced. If you're lucky, the reductions can be absolutely amazing. Great "justifiable bargains!" The fit is consistent - as in once I establish my size in things like the Martin Fit pants, I can literally purchase a pair in an alternative color or slightly different style and the fit will be so reliable that I can get away without trying them on. The women's business suits, for the money (especially if you can get one reduced), are the best around. The detailed tailoring is beautiful and they invariably look FANTASTIC. Business-like with some contemporary (or retro, as in the case of their recent Mad Men line), flair... just right. My husband loves the sweaters, shirts and cargo pants. I love them on him! This is my FAVORITE Banana Republic location because of the staff and the nearby location. However, it is probably the smallest BR that I have ever been in and the selection is quite limited when compared with shops in locations like Pasadena, Century City, or South Coast Plaza. Hence the slightly imperfect rating. Still, you'll likely find me shopping BR at The Shoppes in Chino Hills at least once a week! read more

Friendly & helpful staff! Pretty good selection of items and one of the bigger BP stores I've seen. The sales clerk offered me a discount coupon right after I entered, which was cool! I agree with below's comment, as well: This store doesn't get obnoxiously crowded and is always mellow! As is the other stores in this shopping center. read more

I came in to get some dress pants and I'm doing this review because Colleen was so amazing! She helped me for like an hour while I tried to find the right sizes and colors, she went above and beyond. Thank you so much! read more

Store is neat and tidy. That is all I have to say. Guess I don't look important enough to greet. Two associates walk pass me during NON BUSY hours and didn't stop or greet me. Explains why it's not busy on a weekend. ‍. Not my lost. I can spend my money somewhere else. J Crew is just down the the plaza read more

I'm not sure what I was thinking but I was under the impression that clothes would be cheaper here. Well they most certainly weren't. The clothes are really nice though. Especially the men's clothes. Given the prices I didn't buy anything here even though I was shopping for a guy friend of mine. Maybe when they are having a sale because I really do like the clothes. read more

Customer service is terrific here. I was looking for a blazer which BR was sold out online & most everywhere locally in my size so I was informed this was one of only 2 store which had it in stock. I called the store and spoke with Jane who located the item. Since BR had offer of 40% off following day by paying by with BR credit card she rang me up the next day so I can take advantage of the discount and put the a blazer on hold till several days later when I picked it up. read more

Would never shop here. Sales" for them is $3 off a $65 shirt lmao no thanksss - try H&M - better quality and style for a less price:)

The clothes here are on the more conservative side so i rarely shop here but they do have a petite section *raises hand* which fits perfectly!!! The sales associates are pretty friendly and their return policy is 60 days w/tags & receipt read more

It has been a while since I wrote on yelp. But I have to give a shout out to Jane at Banana Republic. Thank you for the "Wow of service". I have never been catered at a clothing store before. read more

I was shopping at the chino hills store and came across a blazer that I loved in the sales rack. Upon trying on the jacket I checked the tag seeing it was reduced 252.99 sale price. I asked the gentlemen if this was on sale and he confirmed with me it was and I thought to myself man this jacket is sweet. My son then said to me how much are you saving dad and lifted the price tag only to be appalled by what I had seen. The stickered price was higher than the original price. Immediately I felt insulted, like I was about to be conned out of my money. Money is not an issue since it was a measley 23 dollars, and I was already sold on the price at 252.99. How can a large company like yourself think you can get away with taking money for consumers? I showed the manager and sales rep and both confirmed the 252.99 price and did nothing to take action. Very dissapointing from a brand that I have grown to love over the years and no longer will I shop there. Yelp reviews are a must in this matter, the community needs to know there being robbed and abused of there money from this store. Horrible service! read more

Banana Republic - Can u believe sale was $23 more than the orig price! "PEEL OFF ALL STICKERS BEFORE PURCHASE" - Women's Clothing Near Me - Chino Hills, California

Occasionally there are decent sales. However customer service here has been far from average. Came in with a coupon that was emailed to me and before I could use it I had to read the fine print to her in order to redeem a 10% off after she rudely declined it. read more