same exact thing happened to us 3 years ago told us that the car was not available in the body shop and then th next day had a Jeep to sell us took our disperate need for a vehicle and used it against us I pay $622 a month and have for th past 3 and half years and I just now have scrapped off the top of my principle !!! I still owe $20,000 do not use these people !!!! at all cost lance b left a review and th same thing happened to us saying the car they had wasn't available and was in the body shop no one was there to open it up to show us the car!!! read more

I wished I'd looked at reviews before buying from them. Terrible customer service. You buy, drive off the lot and that is it!! No phones calls, didn't set up 1st service appt. didn't take me to the service department. Called several times to speak with finance manager with no return calls back. Had to keep calling to talk with someone in the office about paying my trade off. Do not deal with these folks!!!!!!!!! They have absolutely no care about the customer! read more

Sales representatives not honest,say whatever you want to hear until you sign the contract,please be careful and read the fine print,check all add ons to the total bill. read more

My husband and I stop by the Kia dealership, because we were just driving through Kinston NC. We were greeted by a wonderful salesman Rio who walked us through the car we were looking at to buy. We weren't even going to buy one till the end of the year as they didn't have the color I wanted. We also had just bought a used telluride KIA and needed questions answered that the other dealership had no clue! Rio walked my husband through his questions of our other KIA and helped us with the car we wanted to buy. No pressure no pushing and a lot of fun and laughing! Guess what he got the car in the color and with all my wants... yeap we bought it! We will go back and get our next car from him!! read more

How? I must have slipped into an alternate universe. With all of the excellent reviews I felt confident in choosing to work with Sale auto mall. Don't be fooled. I scheduled a test drive for Monday. My schedule changed and I called to shift the test drive to Saturday. I drove 2.5 hours only to meet with my dealer who could not find the car. After about 30 minutes of waiting I was told the car was at the body shop getting painted. What? Apparently the car was not ready for sale, yet, they posted it online for sale. I was told to come back on Monday or Tuesday as it might be ready by then. A different dealer said he would work on the price and have it delivered if we would like. Called to discuss this with them and was told the prices are already competitive so no compensation would be offered. If you are offering the car at a no haggle price, advertise it that way. If you screw up, offer compensation for my time and effort to purchase the car. By the dealers own admission, this is a common occurrence with the cars not being ready. He said they just want the car to be " right" for their customers. How about you get it ready before you list it. Very unprofessional. read more

Would not recommend this dealership for anything especially sales this dealership uses very deceptive tactics and lies about it

I have a coolant leak in my car that these guys at Sale BMW failed to mention to me after they were done working on my car. On top of that, they swindled me into paying over $1,500 to replace spark plugs & coils. They sent a video of my tires & brakes but not of the coolant leak. On top of that, they didn't even bother to top my car off with fresh oil. You guys are overpriced for average BMW car work. It doesn't take 6-7hrs of labor work to change spark plugs & coils, that's a 2hr job at most. You guys kept my car there an extra 3 to 4hrs unnecessarily. This is outrageous, I wonder if you guys do this to EVERYONE or just me because you guys think I don't know a thing or 2 about cars. Every time I ask if I can see the work being done (so that none of the mechanics steal or mess my car up on purpose) I ALWAYS get told "no, you can't see our mechanics do their job". It's annoying because it makes us costumers feel like WE CAN'T TRUST Y'ALL!!!! I'm surprised I haven't SUED you guys yet for overcharging (there, I feel better now). read more

Wouldn't send my enemy here to purchase a vehicle. They lack the responsibility to get the job done. Failed to transfer my plates correctly, causing fines from the state. Won't return phone calls or messages left for them. STAY AWAY FROM HERE! read more

If you are in the market for a BMW, Ford, Chevy, GMC or anything really, drive AWAY from Sale Automall in Kinston. It is, without a question, the worst dealership in North Carolina, and maybe the East Coast. These guys are the reason people think car salesmen are scumbags. I'll summarize: My dad dropped over $100,000 this year, I go and try to buy a car, the deal goes sideways, and I leave owing them $8600 and no car to drive. Pretty much sums it up. Steer clear of Sale (ironic name), you'll thank me later. read more

I would not recommend this place to my worst enemy. When we found a car on the internet at this dealership we wanted to look at for our son, we traveled 45 minutes to test drive it. We had done our research. Then they quoted us more the $3000 from what the car was listed at on their own website! (We should have walked away at this point.) We thought maybe the salesman just made a mistake, but after dealing with them since we bought the car, we have come to the decision that they are a shady bunch!!! We were also talked into buying a warranty that definetly doesn t cover much. (DON T WASTE YOUR MONEY ON THE WARRANTY!!!) When the car wouldn t start and we called Sale Auto Mall for their help we really were SHOCKED! I explained we bought the car from them and we had the warranty. They came from Kinston, picked up the car by tow truck and called a few hours later. They could not get the car to start and they had no idea what was wrong. They then told us it would be almost $400.00 in towing charges!!!!! The service manager was extremely rude and condesending!!!! We paid the $400 charge FOR NOTHING!!!! Than we have it towed to a dealership in Jacksonville. With in 30 minutes of them having the car, they called and informed us the spark plugs needed to be changed and the fuel system unclogged. THAT WAS ALL THAT WAS WRONG WITH THE CAR! DID THE SERVICE TECH AT SALE AUTO MALL EVEN LOOK AT THE CAR????? My husband and I are not accustomed to dealing with this type of horrible service. We DO NOT RECOMMEND this place to anyone. read more

The car was never purchased b/c the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I gave them a check on July 24th. On that day I was told my car would be there Thurs or Fri. On Wed I reached out on an ETA for my car & I was told Friday, but I could pick up dealer car while I wait b/c I did not have a car. Wed I went to pick up the dealer car, Fri came & they told me my car would be delivered on Mon. July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I declined 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the dealer car & picking up my check I went to another dealership to get a car. I made a deal on the & the bank & find out my check was cashed on July 26th despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who thought I had my car, he transferred me to my sales guy Erik who told me he was with a customer & would call me back. When I was in route to the dealership Erik called & told me not to come, they had my car & he'd call me in the AM. On August 1st Erik called & said the car would be delivered Friday, then I called back & spoke w/ Ryan Carter (sales manager) for an explanation. He said the person he made the dealer trade w/ was fired & the new sales manager didn't want to honor; they told him it was sold, then the GM had it & was on vacation set to return August 7th. Ryan he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 once it arrives on Fri. Fri came & they said my car needed to be inspected & I could get it Sat. Due to work I declined & Ryan said they could deliver the car on Mon. Mon comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. The Launch package includes the panoramic sunroof, so the package was not on the car. He said he could have a ref sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the Assistance GM, Chad Howard, b/c the GM was on vacation... I explained everything he agreed to give me what I paid, no interest, per their CFO. I have no car & I have to pay $107.15 in interest on something I never had. B/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasant experience in the entire 3 weeks of my dealing with them. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I asked about the full balance w/ interest Chad said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 to $68.18 b/c it was paid prior to the 10 day quote. To add insult to injury, the 1st check they gave stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad stated it did not matter, I said to me it does b/c I plan to take the document to legal & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING! A co-worker of mine from Kinston said had he known I was going there, he would have told me NO b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG! Last thing... when I was speaking w/ Chad today he says to me "I'm trying to tell you as nice as I can, that we're not giving you the money back". At this point of the conversation I was asking him to put himself in my shoes for a moment & would he pay for something he never received & he REFUSED to do so. Not an ounce humanity or compassion & I was so disappointed. I was so excited about getting this Kia & they have completely turned me off from this car, so much that I decided to go with another car that even cost more, I don't want to see another Kia & for sure will never step foot in Sale Auto Mall again, unless it's to pick my check for now, $68.18. read more

I bought a Cadillac SRX from Sale Auto Mall in December, 2016. I love my SRX and I've been most impressed by the quality of service I've received from this dealership. They have been so helpful in answering any questions I've had and are always more than willing to assist me in any way. David, in the service department, has been absolutely the best ever to do business with. He takes time to explain things to me about my SUV and is very prompt in scheduling service appointments. This was my first car buying experience with Sale, but it will not be my last. I would gladly do business with them again and would recommend them to my friends. read more

Please, please, please do not go here to get your new car. Go anywhere but here. I should just give it 0 stars. When my husband and I went here we traded in to cars and thought we would be able to go pick out a car we liked but first we sat down to talk about a price and we didn't want to got over 300 dollars a month. They came back with a price of 320 dollars we said no can you get it under 300 again they came back and said how about 315 well we went back and forth like this about 4 more times and it still never came below 300 dollars. They didn't even let us look around they just brought a car around and said how about this one. It was an ok car but I really wanted to pick it ourselves. It was terrible and I felt sick over it. You will be better off go far away from this place read more

I have been going here over the last 20 years on and off with various cars. They are always courteous and kind as well as prompt. I have always been treated with respect and they are willing to help me out. Last visit, I had to wait some, and wanted some water. They were out but darn if they didn't go out and buy me some! And delivered a cold one to me! Now that is service! The new look is awesome, clean and bright. You always know where you stand with them and I appreciate their honesty and their willingness to accept my decisions as well. Every time I bring my car in, no matter how small the fix, they clean it if I want it cleaned. They deliver to me, they take me where I need to go. Again, a good place to shop for a BMW! As well as other makes and models. read more

Jared and Richie are the best when it comes to BMW's. They are very knowledgeable and passionate about what they do. If you need first-rate BMW service, turn to Jared and Richie. read more