Justin was professional, knowledgeable, and friendly. His prices are very reasonable, and he is…read moregreat at offering suggestions that go above and beyond the repair. Highly recommend.

Justin is the real deal. His decades of experience in RV service was immediately known. From his…read morewell-equipped service trailer, to his fast troubleshooting. His wealth of knowledge and willingness to provide tips alone made choosing him worth it. I had a challenging electrical issue with my 2023 travel trailer. I spent several hours trying to figure it out, only to get increasingly frustrated. Within about 30 minutes, Justin had discovered the issue, tested the parts (converter), and came up with a game plan to get it fixed before my upcoming camping trip. Justin was able I locate the part I needed the next day, and squeezed me in to his schedule to install it that evening. I'm thrilled to have my RV back to working like new. However, I appreciate the professionalism, customer service, and great personality that I got from Justin even more. Without a doubt, I highly recommend using Great NW RV for your maintenance and RV repair needs. I assure you that you will not find better.

Blonde Front desk lady is a rude and inconsiderate. Terrible customer service. Would not recommend…read moreunless you like rude service.

Family RV is awesome! We had a great experience with this company! Everyone was so friendly and…read moreextremely knowledgeable regarding all aspects of their business. We would not hesitate to do business with them again in the future, for repairs, buying, or selling/consigning. Family RV gets an A+++++++++ from us! Andrew & Jean Frost

Quick service and fixed the problem I was having with my motorhome. Will definitely call if I have…read moreany further problems in the future.

From the owner: We specialize in every aspect of your Recreational Vehicle. read more

We are complete RV newbies and Duane in the service department was awesome. We'd had brake…read moreproblems since we got the RV and he helped us figure out what was wrong, adjusting the brake controller and giving us good advice. We had wanted to install another outlet near our dinette so we could charge our computers and phone, but they said there was one already installed! *sheepish smiles* They totally could have charged us for a new outlet and we wouldn't have known. We also had an electric tongue jack installed and the wheel bearings serviced. The prices seemed fair and service was done in a few hours. Very smooth experience.

I would not recommend Roberson RV based on my experience…read more There were clear issues with both the walkthrough and the condition of the trailer at delivery. During the orientation, the technician could not confirm whether the water heater was on or off, he didn't know which position meant what on the switch. I later discovered he had left it on while empty or filled with antifreeze, and it had been cycling for several days before I caught it. That is a basic oversight that could easily lead to damage, which I won't know until my area is above freezing. More serious was the complete failure of the 12V charging system from day one. After bringing the trailer home and leaving it plugged into shore power, I returned to a fully discharged battery. The converter was not charging the battery at all. The battery had dropped to 11.9V and remained there for an extended period, which is widely understood to cause permanent damage in AGM batteries. I thoroughly documented the issue with video evidence, including voltage testing and isolating the fault to the converter. Despite this, I was not offered a reasonable or practical solution. The only options presented were multiple long-distance trips back to the dealership, totaling thousands of miles and significant time, or waiting 6+ weeks for a more local service center to diagnose something that had already been clearly identified. At that point, I had no choice but to purchase and install a new battery and converter myself, out of pocket, just to make the trailer usable. After replacing those components, everything worked immediately. This situation could have been avoided with a basic pre-delivery inspection and a willingness to work with clear diagnostic evidence. Instead, I was left to resolve a brand-new equipment failure on my own. It's also been 3 weeks since I purchased the camper and my DMV has not received paperwork from Roberson to allow me to register and use the RV. I highly advise avoiding them at all costs, I should have read the other reviews sooner.

We needed some work done and we're in a bit of a jam. These guys helped us out and we are very…read moregrateful. They got us on our way in the time promised and they didn't gouge on the price. They do quality work at a fair price. I wish there were more spots like this.

We came from Redding CA, a six hour drive for us to Salem to buy a trailer that was advertised as…read more"like new", "immaculate" and when we got there, not only was the trailer not clean: shower and sinks dirty, pee (yes, pee) in the toilet, nothing had been cleaned, but there was wear to the upholstered dinette area seating and the back of the seat was so sun damaged, that it was cracked severely! The stove burners showed moderate use and cupboards still had stuff in them. This trailer had received zero attention from this seller on this inside! I was expecting the condition would be as advertised, as this is the picture he painted. Either he openly lied about the condition, or he did not know the actual condition. Either way, it was way beyond disappointing, and I was fuming! I tried my best to be professional and just tell him what I saw without spewing, and he did drop the price for us, but this did not make me see him as a reputable seller. You cannot change first impressions, and ours was and still is, not good. Would not buy from him again or recommend him.

Lenn surpassed our expectations. Diagnosed and repaired an electrical problem on our Monaco…read moreDiplomat diesel pusher. No one else could figure it out. Was extremely fair on pricing. Won't hesitate to use him again and recommend him to all our friends.

If you need mobile RV repair service do not hesitate to call Oak Park RV. Lenn has been doing this…read moresince 1965 working with his father. Professional and follows through. For me it was a water heater replacement in my fifth wheel. Completed the work onsite and cleaned everything up. Works better than new! And his charge was less than three dealers I checked with (where I would also have to bring the rig in). Great service as promised and on time.

At Woodard RV Bob & Tyler inspired me to do what We've never done before ...post a review. As a…read moresmall business owner the Best form of appreciation is to continue to vote with our dollars...and we will only go to Woodard. Class Act Alliance is a California based company that routinely travels to Oregon. 2 years ago we had a solar power issue and the team located the issue within 10 minutes and declined compensation. The value to our business was priceless! We dropped a little cash as a tip and scooted out very Grateful. This last week we're back in OR and had similar issues,,,only one place to go,,, Woodard RV!! They were slammed and booked weeks out. However!!! In between jobs Bob and Tyler were trouble shooting the issue...found the problem and AGAIN declined compensation. This time we insisted on compensating them for their valuable knowledge, experience, and tireless efforts. We're now looking forward to getting some additions to our system. We can now say we've experienced what has made this county Great...businesses like Woodard RV are few and far between these days and we will gladly be driving the 10 hrs for their services without hesitation. Thank you Woodard RV you definitively are a "Class Act"! Blair A. Sherwood/CFO Class Act Alliance, Inc Www.Classactinterpreting.com

Our camper had some water damage and dry rot in the cabover section. Woodard gave me a fair price…read moreto repair it with the caveat that you never know how bad the rot is until you peel the skin off. It was real bad, worse than we imagined. Woodard worked with us all the way, as the skin was peeled off we saw all the damage and approved the extra repairs during the process. In the end it was a 30% cost over the initial estimate but they did 200% more work. They basically rebult the entire camper, replaced the roof, the siding, and all the insulation. We now have a brand new camper for a third of the price of a new one. When the job was complete and we got the camper back home there were a few nit picky items I had, when I called Tyler came over to my house and fixed everything I wanted. One of the items had nothing to do with his repairs but he fixed it anyway at no extra charge. We could not be happier with the end result. I am not an internet person and have never posted a review before but the quality of their work and their integrity during the repair process made me feel that I should let people know what a good shop this is. I highly recommend Woodard RV repair.

Advanced RV is nothing short of fantastic! We keep a travel trailer a few miles away from advanced…read moreRV and use it every summer. It seems that at the beginning or end of each trip, the trailer develops a problem. However, the problems are quickly solved when I call up advanced RVs office manager Lindsey Mae. She gets me an appointment quickly, and Ed, the owner, greets me when we arrive to diagnose the problem. Master technician Dave then puts his great skills to work, repairs and resolves the problem, and we're back on the road. We have found them to be super helpful, extremely proficient, efficient, and fair priced. In the past, we've had expensive, rather poor service at some other Portland area locations. Advanced RV might better be called Angel RV. Thanks Lindsey Mae, Ed, and Dave for continued superb service.

Since my 2022 review of advanced RV painting and repair, I've needed repairs for my travel trailer…read moretwo more times. Both times I called the excellent receptionist office manager Lindsey May and was immediately put into contact with the owner and. Both of these were somewhat emergency needs as in the first case I was putting the trailer away for the season and heading back to Hawaii and in the second case I needed to get my refrigerator working before we left for our camping trip. And diagnosed the problems immediately and got me in despite having a busy schedule of repairs. The repairs were excellent, affordable, and desperately needed. Ed and his technician Dave are both highly talented and and also personable and friendly. I give them the highest praise and recommend others consider getting their RVs maintained and repaired at advanced RV repair just below. Woodburn Oregon

We had an inverter go bad and an unexplained electrical issue in our motorhome. Guy took our call…read moreon Monday and had us in his shop Friday morning. We purchased the inverter directly from Zantex (HQ in Oregon) and it showed up at our doorstep Wednesday. The NWRVRC crew addressed a couple of issues, but was unable to locate the electrical problem and I was able to bring the rig home to do some work on it over the weekend. I spoke with the electrician this morning and feel confident that the work he is doing will have me up and running later today :-). Once the work is complete, and I have paid the bill, I will give you an update...

Unbelievable! I won a court case against Northwest RV Repair LLC IN Aumsville and was awarded a…read morejudgement for over $900, by Marion County Justice Court. Completely misdiagnosed my shore power problem. Stated that all of my RV 110 components were dead. Became belligerent when I questioned the conclusions. Took it to another shop after paying him $847. Santiam RV in Scio discovered a broken shore power cord within 15 minutes. Replaced that, installed the correct, and less expensive, ATS switch. All 110 systems working properly. "Guy" at NW refuses to talk to me, even after seeing the conclusion of Santiam RV. Going to have to hire a Collection agency to maybe see any of my money.