Service staff are very nice but I am not always sure they are telling me what my car really needs…read more Prices are super high.

They keep reporting my review on Google so here it is again:…read more This review is for the salesman Zeke. Zeke once called my office asking for a quote for his client. His client just came to America few weeks ago and had NO credit score, so of course the insurance is going to be high because he has no record of credit here in the United States of America. I proceeded to tell them the price (it was very high because once again, no credit history in USA) and he spoke to me like I was stupid. He said something along the lines of "Do you hear the price you're saying right now?" Like yes, I'm not deaf and I'm literally just reading off the generated quote my company is offering him. He then said that he's been working in this industry for "so many years" so he knows more than me. He is a car salesman; I had to take a course, and pass a state test to get my license to sell insurance. So not quite the same. Since he knows so much about my industry, then why didn't he take into consideration that his client (no driving history with DMV, no Credit score) is someone that reputable auto insurance companies do not want to insure because they do not want to take on that risk. After berating me again and again, he also told me that I will be "hearing from him" and then he hung up. Ok. What an unpleasant person. The way you treat others is a reflection of yourself. Zeke, how about you don't berate another professional next time just because they conveyed information to you that you did not like. If I go to Walgreens to pick up something and see that the price is too high for me, I simply just walk out and find somewhere else to purchase it. Same thing could be applied in this scenario. I'm sorry that you had to take more time out of your day and call different insurance companies to get this client his car insurance so he can drive off the lot. I know you want to close as many deals as can each day, but that doesn't give you a pass to treat someone else in the process like they are beneath you.

Some people sell cars…read more Some people change lives. Two days ago, my sister lost her husband to a 9/11-related illness. The grief is overwhelming. Along with losing the love of her life, she suddenly found herself facing financial decisions no one should have to make while planning a funeral. As a 9/11 survivor myself, this tragedy hits our family in ways that are difficult to put into words. One of those decisions was getting her out of a truck that was becoming a crushing financial burden and into something safe, reliable, comfortable, and affordable. We walked into Open Road Honda in Edison hoping to find a vehicle. Instead, we found humanity. Our salesperson, Conrad Matthews, is one of the finest human beings I have met in a very long time. He didn't see a commission. He saw a widow. He didn't rush us. He listened. He cared. He treated my sister with dignity, compassion, patience, and genuine respect at a time when every conversation was difficult. There were no sales tactics. No pressure. No games. Just honesty, kindness, and a sincere desire to help. Because of Conrad, my sister left in a vehicle she can afford, one that is safe and dependable, with one less burden to carry during the darkest days of her life. People often say, "Customer service is dead." Conrad Matthews proved that statement wrong. In a world where it's easy to find someone who can sell you a car, it's incredibly rare to find someone whose character leaves a lasting impression. Conrad didn't just earn our business--he earned our family's respect, gratitude, and trust for life. Open Road Honda should be incredibly proud to have someone like Conrad representing their dealership. Employees like him don't just build sales--they build reputations. They create customers for life. They remind us that compassion still exists. Conrad, thank you for reminding our family that there are still truly good people in this world. During one of the worst weeks of our lives, your kindness made a difference that you'll probably never fully realize. If you're looking for a dealership, don't just go to Open Road Honda. Ask for Conrad Matthews. You'll understand exactly why this review has nothing to do with buying a car--and everything to do with meeting an extraordinary human being. Some heroes don't wear uniforms anymore. Sometimes they simply greet you at the front door of a car dealership with kindness when you need it most.

I highly recommend SEBASTIÁN MORENO at Open Road Honda in Edison New Jersey…read more He attentively listened to what I needed instead of rushing me into a decision. He felt more like an advisor rather than a salesman with no pressure, just genuine guidance. Sebastián took the time to get to know me as a customer, treating me more like a human being rather than a commission check. As long as he is with Honda, he will always have our business. Do not hesitate to work with him if you plan on buying a new car.

I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

When I realized I had far too much gas to ship my car, I contacted the shipper and they recommended…read moreI come here. I called and the gentleman was very nice and his calm demeanor put me at ease. I was about 5 minutes away and they got me in quickly. The customer waiting area is spacious and very clean. There are magazines to read and they had on Drew Barrymore's Talk show. The price was very reasonable. I will make sure other service members know that this ecological option exists here, versus trying to drive around and add additional mileage just to burn off fuel.

I'm a former Ray Catena Infiniti customer (20+ years) and changed due to their dealership in…read moreBridgewater closing. So, I'm fairly new to the Edison Infiniti team (less than a year). So far, so good. Ramon Guitteriez was very attentive and responded to my needs at the time I was closing out my lease. However, I did have to follow up for my license plates a day or two before the temporary ones expired. My recent service visit was surprisingly at no cost to me as a newbie. I'm hoping my experience continues to be positive which is one of the main reasons I continue to buy Infiniti--the customer service. Reading the other comments is disappointing. Time will tell.

This dealership and the Infiniti brand does not know how to take care of customers. Infiniti cars…read moreand customer service are terrible. Your company does not know how to build cars that withstand rain, so mine flooded. I was a loyal customer and paid off my loan several years ago. The company has taken over 19 days to resend a lost lien release letter for a lost title. When they resent it, it was sent from Nissan, not Infiniti, and of course DMV would not accept it. Dmv offered to take a fax statement that the company is the same, but Infiniti wont send it. I have called and emailed your local, financial, and consumer services. They have offered no resolution. I still don't have a letter for a car I paid off. You company is blaming rain, the postal service, and DMV, but taking no accountability. They can't email, deliver or notarize in a dealership, nor send overnight mail (that I would have paid for). I still do not have a letter. Customers can't trust your cars and customer service. Infiniti does not deserve loyalty or business because they have terrible products and customer service. 0 stars

Hi Everyone, Rydel Volkswagen is definitely a 5 PLUS Star…read morerated dealership. I want to shout out to the BEST SERVICE ADVISOR NICK. Nick is very polite and very provides Impeccable service on my daughters 2018 Bettle. As soon you walk into the service department your greeted with a warm welome and feel very comfortable with just a few steps into this dealership. I've been a loyal Rydel Volkswagen customer for 20 years now and I'm not sure how they do it but eveytime I walk in for service or sales my experience gets better and better. I highly recommend Rydel Volkswagen for all of your vehicles needs and wants from buying or having any service needed. Thank you once again Nick for always providing Excellent service and recommendations.

We checked a couple of dealerships before visiting Reydel VW. From the moment we arrived, we…read morereceived a warm welcome, and Marcus Jerman provided exceptional service from start to finish. He was incredibly knowledgeable; he answered all of my questions, and gladly found the answers to anything he didn't know right away. Most importantly, he went above and beyond by being attentive and caring toward my disabled mum, and my sister. We are so happy with our new vehicle! Kudos to you, Marcus!!! I will definitely recommend you to my family and friends

Get: Your future Lexus here!…read more I bought my Lexus NX @ Lexus of Edison and I've never gotten better service from another Dealer/ Manufacturer. I was dreading going car shopping when my Equinox was totaled but I can't recommend this dealer enough. Zahid was super knowledgeable about all things Lexus and I felt I was in good hands from start to finish. I do think when my current lease is up that I'll probably return because of his great service. Also, the finance manager, Henry was also amazing and I didnt feel he was trying to upsell me but that he valued me as a customer. He talked about how important customer retention is. I feel like I will be returning, and I'll be recommending this dealer to friends and family.

I was disappointed Lexus of Edison wouldn't service my truck since I didn't buy it from them.read more

They aim bury the bad reviews with their own 5 star reviews on google so posting here too…read more I booked my first service appointment after buying my Audi last year. I booked online based on availabilities on the site and was sent confirmation when I booked and the day before the appointment via text and email. When I arrived for my appointment, the location was closed. I was not alerted to this closure and in fact, received a note reconfirming as mentioned above. I emailed my service provider listed (Carlos) directly to flag that I went to the appointment but the place was closed. After not hearing back when they opened that day, I followed up with an email to Ryan and Daniel listed online as manager and points of contacts for bell Audi but have not yet heard back from anyone. I know they were open all day today as I noted from the sign on door. I also texted the appointment number. I traveled to the Audi dealership and made an effort to keep my appointment and no one from the bell Audi team had the courtesy to tell me the location was closed and the availability and confirmation were actually not accurate. And still nobody has had the courtesy of getting back to me to acknowledge the issue/error. I aimed to use this location as my primary dealership but this experience was incredibly disappointing and unprofessional. Days later and after posting the review, still no response or acknowledgment. I would have been happy to reschedule if I was contacted to do so. Horrible customer service.b

Arrived to Bell Audi today to discuss equity a trade in analysis on our 2015 q5 and left happily…read morewith our CPO 2024 A3. Was looking to size down on a vehicle for better gas consumption and a sportier look. We were happily paired to work with Christine Carroll who knew exactly what this mama needed. She was able to help narrow down my search quickly and knew all the details of all the vehicles to make today's transaction smooth and easy. I've never been happier with her customer service in my many years of purchasing vehicles. Eric Feldman was able to also assist us with a great financing price making the transaction a solid one to complete the purchase. Both were knowledgeable and easy to work with.

Great service from Tom Cola at the Edison Mercedes dealership. He helped us find and secure the…read morepre-owned model we really wanted and made sure the car was in tip top shape. He was also super responsive on the phone and text and made sure to listen to what we wanted in our vehicle and our concerns about getting a car with a "clean" Carfax report. I highly recommend him and his expertise.

great place to get a Mercedes Benz thanks to Tom Cola…read moreMy wife and I are so happy He helped us from the very begining and has for many years and many vehicles

Over many years I have bought at least 8 vehicles, cars and trucks. Nice people. Knowledgeable. Can…read morebuy a vehicle in under an hour when you are not financing. Some wiggle room on posted prices. CarFax on all. They have even let me take the vehicle for a day to see if I like it. Most still have factory warranties in effect and Marano adds their own, I believe, 90 day warranty. Fair prices on trade-ins. I will only buy vehicles for myself and family here. No pressure. No rip-off fees for paperwork/license plates. You can't go wrong. (P.S. First car or two, I had my mechanic check the cars out. Now he tells me no need to check them out, as they are in excellent condition)

I wish these guys were located near me in South Jersey. I drove an hour and a half to purchase a…read morecar from this family business and the entire process was great. Before I drove I asked for a below market price for the car over the phone and they came down significantly to a fair price. No back and forth. I didn't finance the car so I can't speak to that side of the business but I was in and out of there in under an hour with a trade in. Unheard of experience. Their car collection is really cool too. Check them out if you're in the market.