To start off, the lady's working there were so kind and helpful! They answer any questions to the best of there ability and tell you what would help with you hair dying process but don't say it in a way where you feel forced to buy the product. The store is also very clean and well kept. Great job! read more

Sally Beauty - All of the items to help with my hair dye - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

Heads up / shoutout to the lady at Sally's on Hogan in Gresham with the pink hair (I think her name is Kate/Katie, not sure of her position, she might even be a manager). Either way, she is always helpful, knowledgeable, and professional, and she actually takes the time to help customers instead of just pointing you to an aisle. She's honestly the reason I keep coming back to this location. Sally's needs way more employees like her. read more

Well don't go to this location. Walked in a few mins after they opened today 8-1-25 and a lady named terry was working and decided she wanted to kick me out and tell me to leave because I said no thank you to her when she had asked me if I needed help with anything. She said it was my tone of voice. Place is a joke you don't treat customers like this. They lost my business. read more

Eek. I've been in here for years with my kids to take care of our hair. The team as great except for the manager that was there today. (07/01/2025) Everyone checked on us with 4 minutes of being in the store and even the kids (9&10) mentioned that it was a lot. After the manager checked in yet again I turned to my children and said "that's the difference between man on man and zone defense". The manager there today apparently didn't like that I was coaching my kids on customer service best practices and YELLED From the front of the store while we were in the back - "if you have a problem you can leave" my kids were confused as was I. There were other customers there and I was really disappointed and embarrassed for the manager. I was responsible enough to diffuse the situation but wow - that was such a high level of confrontation for a customer (and doctor) with young kids and it was completely unprofessional and unnecessary. The young lady that checked us out was pleasant and apologized that she was not allowed to give me the manager's name. This experience was so far outside of my normal experience and expectations from this location that it really should be examined. The manager should be chatted with about her approach to customers that are in NO WAY escalating her unhappiness and for her to be respectful of the few parents that are trying to raise good humans. The 2 stars is based on the fact that we got what we needed and that the cashier that checked us out was fabulous and apologetic. - Manager: DO BETTER. read more

Went here yesterday with my boyfriend to get some color for my hair, i knew cosmetologists were snippy, but to a customer???? The Cashier treated me like i had 3 heads, i asked about what color they think i should get (because all brands and colors react differently) and they treated me like an idiot, pausing and giving each other side eyes after every question i asked. The girl with the purple hair was nice enough which is why im giving 2 stars instead of 1 but the bigger girl with the brown faded ends in her hair should NOT be working in customer service. I understand asking questions about what the customer is trying to achieve with their hair but they were rude, short and quite frankly unhelpful. I always have a good experience at the stores near my home i feel sorry for the people in this area who have to shop here. read more

Went into this location today for about 5 minutes to get a toner for my hair, before a lady came up to me (I think the manager) and said "Just so you know you can't put product in your pockets". Confused, I asked her to repeat herself and said I didn't have any product in my pockets. I even asked her if she wanted to see and she said "okay" and I pulled out my empty pockets for her. I might be more understanding, but she did not even apologize. I really think that you should have some sort of proof before accusing a paying customer of theft? I then proceeded to grab the things I needed as the entire staff stared me down and I checked out. I don't know how they came to that conclusion, but I definitely will not be coming back and I wouldn't suggest going unless you want to be accused of doing something you're not. read more

Came here at 5pm. The lights in the store are off, the door is closed, and there is a sign that says they will be back at 5:30 pm. The sign on the door says the store is open till 8pm. So what am I supposed to do, just stand at the door and wait for whoever works there to come back. read more

Came by at 8:19pm as I saw two girls leave the store. Tried to go in but it was locked. They seem to always close this store early. Change your store hours and it wont be an issue to so many people. Extremely unprofessional. read more

It's a bad sign when the register employee doesn't even crack a smile as I enter the store. Sally's didn't have what I needed and the employee pretty much responded with the attitude of "Oh well." read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Gresham, Oregon

I went to Sally's to buy an electric razor to shave my legs...never bought one before, so didn't know what I was looking for/doing. I chose one. When I got to the register, I asked the woman there if this was for shaving my legs. She gave an uninterested, non-commital, "It probably will/should". I went home and tried it...didn't work. I think it's probably for 5 o'clock shadow stuff and not soft/long leg hairs.?.?.? I took it back and the same woman behind the counter told me there was no refunds on electric razors. Now I am stuck with a $64.78 razor that won't work for me. Sad for the customers Sally's doesn't know about their products. Needless to say, I am no longer a customer... Kathy Bakke read more

Honestly the Worst Place!!!! I've ever been nobody helped me no customer service I sat there for over 20 minutes while They helped people that walked in without helping me while I'm standing around looking for somebody to help me instead they don't wanna help me they wanna be rude as fuck and not care that somebody is actually trying to spend so much money but instead they wanna be rude and ignore me I don't know if it was because of color but everybody else that was the one that was the helped right away weren't so disrespectful and honestly thought I will never come here again read more

i came during 7:30 when they closed at 8:00 and the lights were on but it said they were closed already. i also just pulled in and saw the three girls who were working, and they all left for lunch. at the same time. and they won't be open until 4:30, it's 3:30. so they're temporarily closed again. it's so irresponsible and non professional. avoid this sally's at all costs. the employees are okay but they make their own hours. read more

At first my experience was great the cashier was helping me was awesome I have never been to Sally's so it was over whelming for me ( I am use to buying my hair color all in one box) so I had questions which the cashier was so helpful she was asked by the manager to go to the till she said ok can you help her out with what she needs the manager replied yes well I stood there oh 5 10 min and the manager didn't do anything to help me and then she came up to me and asked to take my basket to put it up at the counter and gave me a knew one at first I didn't think anything of it until I saw a lady dressed in business suit attire and had double what I had in my basket she was not offering to take her basket I asked here if she just stereotyped me she started walking away not once did she offer me any help except to take my basket . I asked again did she stereo type me because I was in sweats and she said it was there policy to do that I then asked if that is the case then why didn't she do that to any other customers she did not answer me instead she told me to leave the store I was embarrassed and humiliated the cashier who was apologizing for her managers actions and in shock for how I was treated !!! Even more embarrassing was because of this incident people I didn't know came up days after apologizing for that managers actions because they saw in the store !!! Even with what she did I purchased everything the cashier recommended to me which I spent $200 dollars and tipped her 100 bucks for her help .... I will however never shop at Sally's again !!!! I don't recommended shopping there in your sweats !!!! read more

When I first visited this location I was not happy with the service. The ladies were not helpful at all and in fact a little bit rude. However today was not the case, all three of the ladies help me today or absolutely wonderful! Not only were they knowledgeable of their product but they had tons of tips for me in my hair dye journey. I was approached quite a few times and offered help which I loved. I wish I got all their names!!! I know one was Olivia and the other had a kind of tie die hair color. The third girl was wearing a bandana. 9/15/16 around 4pm. These girls deserve fat raises@!!!! They truly know their product and their store. Best customer service at any beauty store I've been to in WA and OR. In fact. Olivia and tie die girl were so helpful, I bought a few extras I didn't need or want just bc they suggested it and I wanted to thank them for their help! Sorry I don't know your names ladies!!!!! read more

I went here because I wanted to strip my hair of color and one of the workers (she had light purple hair) helped me find one that would work with my hair dye I had used. She was super helpful read more

I went to return some nail polish and when I was being refunded, the "manager" was ringing another woman up and was talking incredibly loudly about how much product is stolen from the store and how certain things they keep behind the counter and how other product is up for grabs. She told the woman how much of their product goes missing, not giving a single care that there were customers in the store. She also told the woman ways a thief could successfully steal and what they can't do to stop them. Luckily for them, I'm not a thief. If I was, I would've walked out of the store knowing exactly how to successfully rob the place. It's a well kept store, but maybe the "manager" shouldn't be talking loudly about how easy it is to steal from her store. read more

Won't return. The woman who works mornings is rude and has no knowledge of any of the products.