I love shopping at Sephora and typically there's great customer service but that does not apply to…read morethis location when Nas is working. I was told to wait in a certain area for an employee to help me locate a specific lip balm. Unfortunately, no one came, so when I spotted Nas nearby, I asked him for help. Instead of simply looking up the product, he proceeded to explain to me that he "knows the layout of the store" and insisted there was no possible way I had purchased this lip balm at Sephora a month ago and that I must be mistaken. I specifically asked him to look it up on his device, and he didn't. The entire interaction felt unnecessarily argumentative and condescending over something as simple as helping a customer locate a product. My friend then pulled out her phone, looked it up herself within seconds, and confirmed that the product was showing as in stock at Green Hills. Nas then walked away saying "one second," and shortly afterward began yelling across the busy store, "I found it! I found it!" rather than coming back to us or asking us to follow him. The store was packed, and I could barely even see where he was. I literally had to locate him by following his yelling. Once I got to the product, the shade I wanted was not on the display. It may have been stored underneath in the locked cabinets, but by then Nas had disappeared and never returned to finish helping me. After spending so much time insisting that I was wrong and that he knew the store layout, there was also no acknowledgment or apology when it turned out the product was exactly here in the store I said it should be. I ultimately had to find another employee, who was able to help me locate the shade I wanted. I was dissatisfied enough with the interaction that I planned to speak with a manager, only to find out from another employee that Nas is apparently one of the managers. That made the experience even more disappointing because with the kind of attitude he had he should be far away from management or front facing customer service roles but maybe he's not always loud and wrong. Regardless, the condescending and mansplaining approach was completely unnecessary.

We attended the grand reopening for this location and it was so lovely! The staff were super…read morehelpful, the atmosphere was energetic and full of great goodies! We spent some time chatting with the rep from Caudalie and members of the team Alicia and Katie. It was a great experience! They handed out free swag bags for making a purchase and being there to support the re-opening. The ribbon cutting was so cute! They had some promotions running as well for certain brands.

Friendly service with a value price. Her selection was fair and the atmosphere was very…read moreprofessional. Would buy from her again.

The owner of this business is extremely skilled at matching product to person. She's very…read morepersonable and trustworthy. I highly recommend doing business with her.

Been going there for a long time. Best ever. They alwasys do a great job with dealing with hair and…read morecustomers. Everybody like them.

Best place I've ever gone customer relations is out of this world and management is super awesome I…read morewish my daughter would have went here but she was a little impatient and went to tangles in Springfield Tennessee they tortured her hair and would not even fix it or give her her money back so don't go there go to Heritage you'll love the people there they are super awesome

The Beauty Salon is an honest step above with its welcoming decor and kind and knowledgeable hosts…read moreBarbara,Val,and Natalie. It's nice to feel the dynamic of them being friends and having fun together. The professional master Barbers that they are is definitely the reason why we all walk out the door looking wonderful and enjoying ourselves each time. If you desire a family atmosphere and a good cut and style I highly recommend them.

Professional, courteous service. Good for seniors (discounts), mem, women and children. No…read moreappointments

This is the best experience I have ever had. This husband and wife are so welcoming to family. We…read morehad an absolute great time! I felt like i was a part of their family and they, a part of mine. They took their time educating us on oils and scents. Love how they treat everyone equal and how nice they are, even though they were super busy! My new favorite hobby!!!

The couple running the establishment were absolutely amazing. The experience was extremely personal…read moreand they did a great job explaining the process and working with us to make sure everything turned out great. Highly recommend!

Empty shelves, filthy store. Had to knock on the manager's door to get someone to get a cashier and…read morethen the girl was extremely rude to me.

I have consistently been met with rude or non existent service. I went into the store and the lady…read morethat was at the register just left and went to the back on a bathroom break for literally 30 minutes while me and another customer stood in line waiting. On another occasion I had a question about something they carry and the lady rudely said "if it ain't out there we ain't got it , you do know this is dollar tree right" and proceeded to turn around and finish "shopping " which I'm guessing I got in the way of . I started to feel bad like I interrupted her break or something but I headed to the register right after and she rang me up O_o !

This Bath & Body Works is located in the massive Nashville West complex on Charlotte Pike and for…read morethe most part, is your standard BBW. However, the one thing that stood out to me here was the service. From entry to exit, the staff was friendly, genuinely excited I was there and most importantly helpful! I have placed a few online orders for pick up here and each time the process is seamless and even during these short visits, the staff is always on point! Overall, solid location for Bath & Body Works!

Absolutely LOVE bath and body works products. Came in today to pick up some new aromatherapy…read moreproducts and there was a great selection to select from. I did not come to shop for candles but I noticed there was a great selection to choose from and in several different areas of the store. I also was in immediately greeted when I came in and asked if I needed any assistance. The store was also doing a great job to make sure everyone was social distancing and there were not more than 20 people in the store at a time which I can very much appreciate given the current environment. The lady who checked me out was also very pleasant and I noticed she sanitized her individual area after a customer left so it would be clean for the next person that arrived.