Not sure why people expect them employee's to know formulas etc. for what they are trying to DIY, you need to do your own research. If you know what you are looking for it's a quick in and out. Depending on item, shelves are lacking product. read more

Don't stand in the back of the store talking and laughing, loudly and ignoring your customers who are standing in line waiting....

Yes- I may look young and hot as shizzzz but that's only bc I come to Sally Beauty Supply for my hair dye. Yes- it's true. I'm gray. But thanks to Sally Beauty, I look as young as I feel This store is clean and the sales clerks are all super friendly and offer great suggestions. read more

The selection is mostly okay, and they often have full shelves. But if you need help, research it before going in because the people that work there don't know how the products work, and they never know what's on sale (No signage to corespond with sale emails). read more

Do yourself a favor and go somewhere else. The employees were too busy talking smack about another staff member to even greet me. There were two customers in the store, and neither offered any assistance, they just continued to talk about the problematic employee. Maybe you should stop talking about other people and do your job so you don't become the problematic staff member... I won't be back. read more

The girls were SO sweet and helpful, so courteous and let me grab lightening powder even though they were supposed to be heading to lunch. This is why I always come here. read more

Girlfriend went in to for help get her hair a silverish grey color. Went in asking an employee for help because she missed a couple spots in the dying process and wanted to know the best course of action to cover up those missed spots. Well I can tell you that employee needs to be trained or replaced cause my girlfriends hair is GREEN now and is too embarrassed to go into work. Come on guys at least be knowledgeable. read more

not the greatest experience at all. The first time I went to get hair dye. Two workers left the building and locked the door, with one still inside. Tonight, I drove up to the front of the building and there were two workers in there. By the time I had gotten out of the car and walked up to the locked door, both workers were in the back room. Keep in mind this was an hour before closing. Not 10 minutes or 1 minute. I will not be going back there because the only times I have tried, I have literally not been able to enter the building. I have had better experiences with different Sally's locations but this is by far the worst one I've been to. read more

The most unfriendly employees work at this store. I promised myself I would never go back, but I have Sallys credit to use. How strange that I can't use a merchandise card on-line, but I can use a gift card. Now let's talk about the merchandise. I feel like I'm in a bargain store with OFF names/brands and spend too much time reading labels. read more

I found most of the employees to be very helpful at Sally's. I know very little about how to dye my hair outside of just a box you get at Target, but I have realized buying from Sally's is much cheaper than box dye. I came in yesterday with a million questions on how to do it, what to get etc, and they were all extremely sweet. My hair ended up looking great (bright red!!) Besides hair dying products Sally's has extensions, hair products, makeup...etc. Everything is pretty cheap and good quality. read more

I have had three in a row terrible experiences in this location. Particularly with the girls that work there. They are incredibly unhelpful and unwilling to try. I have worked retail for 24 years personally and I know how difficult it can be especially with our given situation in the world. I currently work retail in the same parking lot as this location in a very much larger store, so I am incredibly understanding when it comes to the shipment not being done situation. However when I went in there over a month ago and there was boxes stacked to the tallest shelf around the entire perimeter of the store and down the center aisle, which is all they have because it's a small store, as they slowly worked and mostly talked they watched me struggle to get in between the boxes and find product behind it on the shelves. Multiple times they walked past me watching me try to see what I was looking for. Never once did any of them offer to help me. No one offered to move a box, no one offered to push anything aside. They just watched me struggle. The next time I went in it was a very similar situation with the boxes and shipment laying around. I asked the girl who was sitting in a chair by the front door if there was any chance there was a certain thing in one of these boxes and could we possibly just find out if it's in one of the boxes closest? She literally rolled her eyes and told me there was nothing that she could do they have no idea what's in the boxes until they open them and it's going to be a while. So that was incredibly unacceptable. And this last time that same girl was sitting in a chair at the front door with her legs crossed rolling her eyes telling me I had to wait outside. 20 minutes later I walked away. Every single one of these instances I have ended up in Rohnert Park because couple of girls down in Rohnert Park are so much more helpful and willing to be nice and go out of their way to actually try to help people. Santa Rosa, personally I'd love to take over your store and let those girls into shape, but I won't shop there ever again while these girls are still in your employment read more

This location is AMAZING. They are all very sweet and helpful and are doing the best they can with the recent changes for the county and state regarding covid. People complaining about closing for lunches need to learn to read and realize it's company policy for them read more

This place is kind of a mess, every other person had a attitude, anything over $5 was stuffed in a bin behind the counter so if you need a quality item make sure to check that it hasn't leaked every where before you leave. The latest big trend in home beauty is not going to be in store for at least 6 months and even then the store only seems to get one and mark up the chinese knock off ebayable crap by 400%. The associates have a 50% chance of knowing what it is that you're taking about, or they're straight up rude- Aspen/Alpine! So don't bother calling. Know what you want in detail before opening that door otherwise sit back for 15 minutes of "I don't know, try online, this is all we have, are you sure that's what you need? !" Weak-sauce. read more

Sally Beauty - In the costco/target shipping center near ulta. - Cosmetics & Beauty Supply Near Me - Santa Rosa, California

The need to work on communication at this location. Two days in a row I showed up here and they were closed. Today I called and said hey are you open today I came yesterday and you guys were closed. They said ya will be fore sure open today. I get there at 2 and they are closed. The woman walks up and someone waiting asked if they were going to open up and she replied nope not for another 45 and then closed the door. 3 customers all had to leave as we were waiting outside. Never coming here again read more

This where I come when I need to get supplies for my barber shop. Always great customer service and knowledgeable staff. If it's not on the shelf- it will be ordered for me. The are priced just right and it really pays to watch the ads. I trust them so much I recommend and send my customers there for at home supplies. Thanks for being my go to store. See you soon. read more

Sally's has one thing I can't find anywhere else--a super-cheap generic of a Sebastian product. I keep going back for this one thing, and every time I think "Just WHY am I coming back here?" The service is terrible--there's rarely someone at the register, and I usually have to go find someone to ring me up. More often than not, the person gets offended that they have to stop attending to their personal stuff and actually ring up a sale. If I could find this product elsewhere, I 'd never darken their door again. read more

I'm a regular customer and the staff here are not the most helpful or friendly ! I will just go to the Windsor location in the future where I know they rock ! read more

I have to agree with SP, I hate going into Sally's all the people that work there look cracked out and you can never find help, they're rude and always talking to each other ignoring everyine else. read more

Always has what I need. I have curly hair and found that they are the only place that has a deep conditioner that works with my hair.

The store is like any other Sally's beauty supply I've been to. Certain things are overpriced and they have occasional deals. The deals aren't actually deals they are just priced slightly lower than original price. You can find real deals at other places. DO NOT listen to the employees advice. They will misguide you . Went for hair bleach & developer, the lady was on the phone & asked the person they were speaking with for advice. They told me I don't need the developer I needed something else. Once I got home I realized I did need the developer, waste of money . Know what you want before you walk in. read more

Messy. As a beauty professional, this is my last resort if CosmoProf is closed. Overheard one of the employees, who I later found out did not have a license, instructing a young girl on how to do a balayage on herself at home......Yikes! read more

Unfriendly and seemed annoyed that I asked for help. From now on, I'll stick with the Windsor store where I've had better experiences.

Well, it is a little ghetto, but they have cheap generics of a lot of top brands- I get my Paul Mitchell Detangler generic there as well as hair dye stuff. They have lots of waxing supplies, clippers selection, emery boards/nail files, hair accessories, and home hair dye including the manic panic type stuff in a good range of colors. The hair dye spans from permanent to temporary and again, a great selection. They also have a lot of other hair, nail and skin products. They have hair extensions but not the best fake hair selection. It's the only place like this left in Sonoma County, or at least Santa Rosa and West County. And it's pretty inexpensive. The employees aren't all bad, I think they get a lot of turnover. read more

Worst customer service! Went in there today (Feb 10th, 2015). 3 people working- the guy is stacking shelves while the 2 girls were busy gossiping; talking (out loud) about what X said about Y, not asking if I needed help with what I was looking for! seriously?!? Then, when I found all that I came in for, I had to wait for them (for a few minutes) to ring me up because they were busy trying some things on & giggling in the back room! Seriously?!?! Never again!! read more

I go into Sally's all the time. Most of the girls in there look like they are new and don't know much about anything but always greet me when I come in. The store manager is the worst manager I have ever encountered. Every time I walk in, she is carrying on a conversation with the other employees while people are in the store out loud (like I want to know about what happened to her last night) She never greets me when I come in and the items I go in for are NEVER stocked. I asked when the shipment would be in, she said Wednesday, so I came in Friday. Not only were there no restocked items, but they had received their shipment and the boxes were lying in front of all the products and were impossible to get to. I went in a few days later, only to see that they did not fill any of the things I needed. I looked at the manager and asked when there was never any of the things I was looking to purchase when I come in. She glared at me and said "There might be something in the back, but you will have to wait until I get back from my break". Seriously!!!! She made me wait, then pulled two items that I had never used or seen before, that were much more $$$ then the stuff I usually buy. I couldn't believe she would do that to someone. I have never used Yelp to bash people or establishments, but this lady and the way she runs her store is horrid! I really don't want to go there again, but I don't drive and that store is the closest to me. It's a shame that I have to trade convenience for customer service. I'm not wanting her to be fired, but she sure does deserve a hard long talking to and a demotion. If I experience this kind of poor customer service again when I go in there, I will be asking for corporates number..... read more

will never go back. my elderly mom on a fixed income wanted to use her $5 coupon. the item was $4.99. they said no way. i had just spent $3.19 and offered to return it to apply it to her purchase. they said they could not do it. i returned my item and said i will never be back and would yelp. They could have offered to make it right . poor customer service. i would never do that to a customer. besides the hair ties seemed cheap quality anyway. sorry to do this but that is what happen. read more

I went in here a couple months ago and the place was a mess, it looked like how grocery stores look in the middle of the night when they are restocking the shelves. It was not only awkward to get around, but hazardous. I wouldn't return. read more

I stopped in looking for extensions, and the girl helping me was so nice and pleasant and helped me choose the ones that would work best for my hair texture and what I wanted. She brought in her co-worker who was wearing the extensions I wanted to purchase, and she was really friendly as well and gave me some good feedback about how they worked for her. Unfortunately they were out of stock on the color and length I wanted, but the girl who originally helped me called other stores in the area to find them and put them on hold for me. I got a very positive experience and excellent customer service. Thanks, ladies! read more

The staff here is unfriendly and doesn't know what their doing. The employees don't know what sales are going on so if your not careful they will charge you full price. I love their products but will go to great lengths to avoid ever going in that awful store. read more