I went to do a good amount of shopping today & Selena was super helpful! I told her what I needed & she explained the products & all the current sales going on. I felt like I had a friend in the store. I'll go back anytime Im in the area & I hope she's there! read more

I love Sally Beauty. Always have. They have great selections at great prices. I can understand the rude experiences others claim to have; it's noticeable. I have never personally been mistreated here though. I'm always greeted. On rare occasions where they are occupied when I enter, they end up checking up on me and making sure I'm okay. I'm always asked if I need help finding anything or if I have questions. A handful of times I asked for clarity on a product or their opinion & they always assisted. Sometimes they lack smiles but some people just aren't naturally bubbly and while that's a deal breaker for some customers it doesn't bother me. Great products. Great prices. Customer service is a very personal experience. read more

Been here twice and will never go again. I explained to the lady that I had never dyed my hair before and needed help knowing what to buy and how to do it. She was extremely short, horribly rude and explained absolutely nothing. It made the entire experience awkward and uncomfortable. I was very excited about trying to dye my hair when I entered but left irritated that she was so unhelpful. I had to make the second trip because I didn't have enough developer which she would have known if she actually helped me. Do not go here, take your business to a place that has pleasant employees who actually enjoy speaking with their customers. read more

Customer service is nonexistent. If you are nervous about dying you hair or trying new products, do not go there, you will not get any help. read more

Good selection and prices. Not a huge store but they had what I needed and the gal at the register got off her phone long enough to ring me up which was great. Plus, as an extra added bonus, if are interested in serving our country the recruit station is right next door. read more

Sally Beauty Supply - Across from staples and next door to the military recruits center - Cosmetics & Beauty Supply Near Me - Silverdale, Washington

Mostly fine experiences and the girls are nice, but when I come with my girlfriend we're very obviously being profiled because we're a young interracial couple and It really makes me not want to go back because I'm indecisive about hair color and like to take my time deciding, which seems to make people think I'm stealing all the more my girlfriend and I have both worked retail so we know when we're being watched, one time a sales person decided to rearrange the hair samples on the display I was actively looking at and stayed in our aisle doing next to nothing until we decided to pay and leave. read more

I love Sally's! I was super excited for it to be open again because I always go there to get my hair care needs rather then seeing a stylist. One of the girls who work there however, can sometimes come across snappy. She is very knowledgeable and gives great advice, but I could hear her and the other employee talking poorly about another person who works there who wasn't there. I felt it was unprofessional and if it was me... I really would have felt crappy knowing she was speaking about me so poorly. I think she's a manager too. Not 100% sure but I know I've seen her there quite a bit in the past, and she always seems to have the same sort of air about her. Maybe she's just stressed out with just being reopened, not sure. read more

Super disappointed! I'm a customer who shops here consistently. Most all the girls working here have always been extremely helpful and friendly. This morning I came in and the girl was extremely rude and treated me like I was an idiot and inconveniencing her by asking a few simple questions. She literally walked away from me in the middle of me asking her a question. I hope this isn't a trend. read more

Horrible customer service, employees are rude and don't seem like they want to be there or help anyone.

This place is just alright. I'm less and less a fan of these shops. The staff can show you where to find things but your not always going to get an educated answer as to why a recommendation is worth your purchase. The products they sell can be cheap, but if they don't work as well as a higher quality brand can be a waste of your money. I would like to find balance between a pestering staff (salon experience) and finding out that your question isn't going to go anywhere because the person your talking to isn't knowledgeable about what your asking about (Sally Beauty experience). Either extreme leaves me feeling as though I'm just a customer to be used for a sale but no one cares about customer service. read more

I switched from expensive salon visits for hair coloring to Sally. With a little assistance from the knowledgeable staff I am completely comfortable with the DYI process. My hair is healthier and looks better than ever! read more

I made a yelp just to make this review... first thing when I entered, I wasn't even sure if there was anyone in. Took them 2 mins to greet, but that wasn't what tick me off. I know that they're busy sometimes (I was the only customer at that time). When she (idk her name since there's no name tag although she had red hair with facial piercings) finally greeted me and asked if I needed help, it did not seem at all genuine. I was forced to say no just because of the vibes that she gave me. Then when her coworker came, she was finally happy. They were having a blast! Playing music from their phone and talking loudly about personal issues. When we were finally ready to check out, my friend used a coupon a $5 off of $25 and when my friend left to start the car, she told me I can no longer use the coupon although I had it on my phone. Honestly, that pissed me off. I wish I told her that I can still use it but I wanted to get out of that place as fast as I can. I'm usually an easy-going person who just go with the flow and I don't get mad at all. But the customer service was so bad and the fact that I wanted to get out of there as fast I could even if I feel cheated says a lot. read more

Didn't like it there. I should have ordered online but since I have an appointment to have my hair braided this upcoming week I went into the store. Big mistake. I don't like this store, I had come here to pick up a special brand of shampoo for my hair. I don't like being asked if I need help first off as I have been shopping since my teens. Would have like just a little more friendliness but I shouldn't expect it. I did buy my shampoo. read more

Love this store for my hair dye needs and foot pumps. Always eager to help when in the store. Clean and organized compared to when in it was in Bremerton. read more

Friendly & Hospitable environment. Always so organized! Sales items are always my 1st stop before I dig into all the other great products Sally's carries. read more

Horrible customer service. Same girl every time. Maybe Hispanic dark hair. She is rude for no reason. I will travel to port orchard to avoid rude customer service... read more

Worst customer service. Went into before state mandated closure to pick up some items had a question and was starkly answered and rudely commented on after. Take your business elsewhere it'll be nicer read more

Worse customer service I've ever experienced. Rudest clerk ever. I will go to another town rather than return there. My rating is no stars, well, I can give it 1. read more

Theres a lady that works there she's so rude. She's kinda dark looks Indian. I asked about the price about a shampoo because there was a sign that said 13.50 and she got an attitude with me saying that I'm wrong. She's always there and every time I go in she always has an attitude. It looks like she doesn't like her job. Not shopping there again rather do it online. read more

Very rude customer service. I've been in several times and each time I wasn't greeted, and had to wait for someone to check me out. I continue to go due to the fact that the prices are fair, however this last visit was by far the worse. Like another review said, she was force to decline help from the bad vibe. I'm sure we ran into the same person. read more

These girls always take the time to help me and they have never steered me wrong even when I totally destroyed my hair so I'm thankful for them and I will continue to be a customer there as long as they are there read more