Disappointed with the Thornton location. New hours, finally posted. After closing early for weeks. Not okay, hairstylists depend on the late hours of this store for a reason. Just close this location and get it over with. read more

Sally Beauty - Hours of location - Cosmetics & Beauty Supply Near Me - Thornton, Colorado

Sally's never has what I want I went to the Thornton store looking for a tint brush....my answer was the usual none came in with the order. The same response I got at a previous visit to another Sally's! Then they had a deal on some clippers and when I inquired about them she told me that was a sale from the previous day "someone forgot to take the sign down. Strike three your out.....outta Sally's. Don't know why I bother with them anymore! read more

We were just at Sally's and they had this display clearly marked 2 for $3 with the Megasilk Olive Heat Protection in the display. We got 4. GOOD DEAL RIGHT! Well, when I stepped outside to look at my receipt I noticed they charged me $3 each. I went back inside told them about their mistake and they said that the price was wrong and that they would not honor the 2 for $3. Also, the manager stated that the item was $2.96 a bottle. But yet they charged us $3 a bottle! read more

Sally Beauty - Sally's Megasilk Olive Heat Protection in a display that was clearly marked 2 for $3. - Cosmetics & Beauty Supply Near Me - Thornton, Colorado

Well, I have to say I had stopped going to this Sally's location because for several years the previous staff made me feel like I was an imposition. No one was ever very helpful. I was pressed for time and even though I knew better than to shop at this Sally's, I entered anyway. I was warmly greeted by Rebecca who was anxious to help me find my products. She was busy answering the phone, tending to other customers and unpacking boxes but still came back to me to answer my questions and offer her personal suggestions for exactly how to use the products I needed to purchase. Fast forward 4 weeks. I went back for more products and found Rebecca to be as helpful if not more so than before. The product I wanted wasn't on the shelf so in the middle of eating her lunch, she stopped and began to open and search 4 or 5 different boxes before finding the product I needed. I am very impressed with Rebecca's work ethic and Sally's has a true asset in her. Whatever Sally's is paying her, it isn't enough! Nice to find an employee who goes the extra mile. Keep up the good work, Rebecca!!! read more

Two girls help me pick out my shampoo and conditioner today. They went out of their way to make sure I got exactly what I needed for the type of hair I have. Will definitely be coming back to get more of their advice. I just tried the products recommended and they were exactly what I was looking for. read more

Always so friendly, helpful and knowledgeable. I get my eyelashes here and many items. I can go anywhere but I would rather support this store and their staff read more

BEST LOCATION EVER! I no longer live in this area but I try to coordinate going here with when I go to visit my friends in that area. The workers there are so helpful and sweet, I absolutely love this store, 10/10 would recommend. read more

We just moved to the area and this was my First time at this Sally's and I'm pretty disappointed. I used to work for a Sally's and I know the standard that was supposed to be maintained. The lady working there had no name badge, she appeared messy and uninterested and I wouldn't have known she worked there had it not been for the monotone "hello" when I walked in. I asked about a sale that was currently and she said "no I don't think so" even when there was signage around the area... hopefully my next encounter will be with a different associate. read more

I went in looking for a gel nail kit to do it at home. The young lady there was very informative! I showed her a picture of how I would like to do my nails but they really didn't carry what I was looking for but was able to give me alternatives! read more

This is usually my go to store for my hair extensions. However, today I went in for new ones and the customer service I received was horrible. I asked the young lady about the different clipin brands and she informed me that they only had two different ones. I continued looking and then found a few more along the aisle. She didn't have knowledge of what was along the aisle at all. I asked to see a color to make sure it would match my hair, and she acted as if it was a chore to show me the color having to unlock it from the rack. I understand they are locked but I'm spending around $150 and I would like it to blend in my hair. She was rude hardly letting me see the color and wanting to put it back on the shelf and that I could look through the box. I didn't feel welcomed to the point where I thanked her and just left the store without even purchasing the extensions. read more

Horrible customer service. Overcharged me and called me dumb and retarded when i wanted my money back.

I've been here three times now, all with horrible horrible service!! Last time I went in, the woman that was working avoided me the whole time and only cared to talk to her co-worker about how excited she was that they closed in thirty minutes. When I finally found her (texting on her phone in the isle), to ask for her advice on a product, she said "what do you want". I just walked out. If you want good service, go to the one on 104th and grant. This one is just a joke. read more

i luv this location i searched other locations for my product and i ended up coming back here which is my home location but i was greeted by my all-time favorite sales rep "alix" she's amazing and so fun friendly and full of knowledge. she treats me like im family thx again for your excellent customer service read more

I haven't been in Sally's for a few years due to the rude customer service I received before and was excited to try it again since I moved and this store is just down the street. When I first walked in the girl seemed nice enough to and asked if I needed help finding anything, I said no thank you that I think I was okay. A few moments later I decided I could use some help and asked her, she was texting then (which I didn't mind, but she must have) because she was soooo rude after that. She asked what I needed and I asked what hair color was permanent, 'what do you even mean' and kept cutting me off when I was trying to explain that some obviously say semi and Demi, so I was just curious which was supposed to be the most permanent. She asked what I was tying to do and I told her I wanted to go a little lighter, and she told me I would need bleach, I just said that I wasn't interested in bleach and asked if she could point me in the permanent colors... She said 'well I have my license and it doesn't work like that but sure whatever if you think you know more then those are the permanent ones' and walked away, with the rudest face and most condescending voice ever. I just walked out at that point. I honestly don't understand why she felt like she needed to be so catty about the situation. I didn't ask her for any advice, I just asked where the product was and she didn't need to be rude about it. If people don't like their job then they should find a new one instead of ensuring that customers will never return there again. Btw, if you have your license then maybe you should get a job actually using it. I'll never go back, it sucks, would have been convene by to shop there. I would recommend others finding somewhere with more friendly workers, there's no need to be treated badly while trying to buy hair dye, not worth the annoyance and disrespect. read more