I am not a person who typically leaves reviews...mostly because I believe that second chances are important and necessary because everyone makes mistakes. However, I feel that it is important to leave this review because of how disappointing and awful my experiences here were.
I was set up for my first appointment with Salon Aquarius for a coloring appointment. I went in and met the stylist. She was super sweet and listened to what I wanted; so, I thought it was going to be a great experience. I sat through the hair coloring process, she washed & glazed my hair, and then we went to the other room for her to blow-dry and style the newly finished look...and this was when the issues started popping up. I noticed that the top of my hair looked basically the same as before - if anything, it looked lighter (I was going for a darker, fall vibe). I also noticed that the back of my hair actually was darker, and it fit the color that I had wanted, but there was a very distinct line where the color of the top and front of my hair didn't match the back. I didn't say anything at first, because I figured the lighting was probably making it look lighter than it was. However, about 3/4 of the way through blow-drying my hair, the stylist stops, looks at me, and says "I'm so sorry, this is NOT it." .....Okay, I'm thinking, well at least I'm not losing my mind, right?
The stylist apologizes profusely, and she offers for me to come back the next day and have it fixed at no extra charge. I tried my best to reassure her that it would be okay, and that I would come back the next day as planned. I genuinely felt bad for her, but I was also glad she was willing to make it right. Fully believing the stylist's promise to fix the botched look, I paid ahead of time (I know, I know - I learned my lesson).
Fast-forward to the next day: I get off work in the afternoon (after having to wear my hair in a ponytail all day to cover up the awkward line across my head), and I drive back to the salon to receive my promised "re-do." I tell the person at the front desk that I'm there to get my hair fixed from the day before, and she runs off to the back.
Alright, hold on folks because it's about to get bumpy.
A completely different stylist comes out from the back of the salon and says, "so do you know the situation?" I say no. She proceeds to tell me that my stylist from the day before QUIT. I was shocked and worried that it was somehow my fault, though I thought I had been pretty understanding. The other stylist says no, and we talked about how they didn't have any other stylists available for another two hours, but she promised that they would fix it if I had the time to wait for someone to be open. I waited patiently. Another completely different stylist comes out and tells me that she's just going to re-glaze my hair because the reason the color "didn't take" was because the glaze wasn't left on long enough......
Now, I don't know much about coloring hair, and I will be the first one to admit that. However, I'm a logical person, and that explanation did not seem logical - again, I didn't say anything because I didn't want to be that type of smartass customer. When she went back to prepare the chair for me, I quickly did some googling, and it confirmed my suspicions that a re-glaze would most likely not resolve the problem. As I was walking back with the stylist, I started politely asked questions about the process of glazing and how it would fix the problem. Her explanations were still not logical, but again, I don't know that much about hair, so I didn't say anything else to question her expertise.
To make a long story short, she blow-dried my hair and her and the other stylist next to her kept emphasizing how much better my hair looked after the glaze and how it was completely fixed. Even from sitting several feet away from the mirror, I could still see the line in my hair where the colors were different (I will say it was at least 3% better).
They all continued to gaslight me until I left the salon, and even suggested that I leave a tip for the second stylist since I had already paid and was "getting it for free."
I left, went home, and cried. I spent over $230 for my hair to look like I had messed up trying to box-dye myself. Please don't go here unless you are absolutely certain you trust the stylist. And learn from my mistakes - don't pay until you are satisfied with the service you are given. read more