This was the WORST salon experience I've ever had. I clearly explained what I wanted, and not only…read moredid she completely ignore my instructions, but the haircut I was given is uneven, choppy, and way shorter than I ever asked for. It was by the stylist Hayley . My hair is now so thin and messed up that I can't even style it. I feel embarrassed to step outside looking like this. A haircut should make you feel good, not leave you depressed and frustrated. Instead, I left the salon feeling absolutely awful. I trusted them with my hair, and they completely ruined it. I will never come back here again and I wouldn't recommend this place to anyone. Worst part was they didn't bother to fix when I called them stating my concern. don't recommend stylist Hayley

I called a few months ago to make an appointment for an updo and told the receptionist that my hair…read moreis fairly long and that my only requirement was that it be quick & easy to let down at the reception.  I was thinking a hair clip or barrette with few, if any, bobby pins.  She said that Tess is the only person who does updos there, and she's really, really good!  I sent my ideas to Tess as well in subsequent texts.  I arrived for my appointment with about 6 or 7 different clips and barrettes for her to choose from that I had purchased to match my gown.  She asked if I wanted the updo on top or in the back of my head.  I told her "on top".  (What's the point in an updo if you can't see it?) She never touched any of the clips I brought, and I could not see the updo AT ALL when I looked in a mirror.  She put it in the back of my head despite what I said. Since time was of the essence, I couldn't have her redo it. Additionally, she cut a couple pieces of hair that were sticking out. It took my husband a good 10 minutes to pull all the bobby pins out of my hair at the reception.  I wish I had counted them, but I'd guess there were between 20 and 30 of them. For the amount of money I was charged, I expected her to at least attempt what I had asked for.  Such a disappointment.  I'll never go there again. LISTEN TO YOUR CLIENTS!

This salon needs some serious oversight by management. An owner from Charlotte needs to be in the…read moresalon more regularly to be sure customers are treated as paying clients. I made an appointment on October 23, 3025. I spent over 30 minutes on the phone going over the appointment- who was coming and what I needed. Not to mention my children have been clients at Modern since November 2024. When I arrived my appointment I was informed Hannah S doesn't honor kids rates. I replied that I'd had this appointment since October and this didn't seem like a problem for me to solve. She "agreed" to take my kids. She first took my 6 year old. I told her she needed a good trim to get off all the dead ends as she hadn't had a cut in a long time. She cut so little I could not even see hair on the floor. I asked (trying to be polite) if she thought she took enough. From wash to blow dry the cut took 25 minutes (someone else did the wash). She then took my 10 year old. She spent the appointment interrogating my 10 year old about her age and then had the nerve to tell her that the records were wrong. I went back during her hair cut -- if she had any questions -- those were for me the parent. My daughter said outside of asking about her age and incorrect records she didn't say a word to her otherwise. Again - my child has been a client at this salon for over one year - if they don't have correct records that's on Modern -- not me (or a 10 year old kid). At check out Hannah was pleasant and directed me to someone in my "price range." I still paid 45 bucks for hair cut that hardly even occurred. Really stellar customer service -- nice work Modern.

My stylist lacked personality and figured nd her demeanor cold and aloof. I came in with photos of…read moreprevious color services and was told it wasn't able to be done with the two hour service. Please note it's a full head (shoulder length) foil bleach/toner highlight lifting 4 levels. I received same service but made darker and copper toner. My one request was not to go out orange. Guess what color I was given. Cost was higher than originally quoted. This doesn't cover the lack of check ins or offering any beverages which was offered to others.

I love both my cut and color by Cherie. She is really knowledgeable and talented and it shows. She…read morelistened to what I asked for but she didn't just give me what I asked for - she made suggestions that suited my face shape and hair type and direction, which turned out better than I could have asked for. Her salon is very cosy and you feel like you are hanging out with a friend who is doing your hair.

Cherie has great experience. She listened to me about the quirks of my hair and she stayed true to…read morethe picture I showed her. Loved my hair outcome and got many compliments

I saw some other people on nextdoor.com recommending this salon and I had a bad experience at Ulta…read morein University so figured I would give them a try . Scheduling was easy, they even text to confirm- I was able to get in right away. My stylist, Michiko Tanaka, listened to what hair style I wanted and got it right on the first try! I also might want to add, they have proper customer service here which is always something I notice. That is why I wil not go back to Ulta. She even gave me a 10% off for the 2nd visit.

Loved Leah - in town from NYC and she took such good care of me. My hair was amazing and just want…read moreI wanted. Highly recommend!

I had, unfortunately, experienced a bad cut, and was referred to elevate by a neighbor for…read morecorrective measures. Sarah inspected my hair and the color, she inquired about what products I use as well as any sensitivities or allergies. We discussed the style I wanted. She was very honest and open in saying we weren't going to get there in one cut due to previous cut at another salon. I knew going in it was going to be a process to get the hairstyle that I wanted given the condition of my hair. I was pleasantly surprised at the foot stools to make your dryer time and hair wash more comfortable. From my initial call to the salon through the entire process, everything was pleasant, relaxing, explained thoroughly, and ended well! Each individual has unique hair that responds and behaves in a unique manner . It takes time for a stylist to learn your growth rate of hair and the quirks of your hair. It is literally a process, that requires patience and the building of the relationship. If you're going in for a color, the initial cost, depending on the condition of your hair, may be more because more work and product may be needed. Regular maintenance reduces that issue for most. So, additional costs for extra product was not a problem. I now have the baseline to get my hair where I want it to be. I had a wonderful experience, a very peaceful and relaxing experience. I look forward to my next visit and working with Sarah and Hannah to get the dream hairstyle.

I've been here about 2 times and essentially had great service every time! I have brought my mom…read moreand other nieces here. Hannah and Alex are amazing! They do a great job always!! But Today, I brought my nieces who are visiting to get their hair done. As I was getting ready to check out, my son, a one and a half year old, started screaming. The owner of the salon stated, "can they take him outside? He's stressing me out." I'm appalled at what I heard her say and can easily file an ADA claim. Never have I been treated like this. Im sorry to Hannah and Alex because I really like them but I will never come back here again.

Absolutely amazing! Love love love Haleigh!! She transformed my dull, faded, dried out hair to pure…read moregorgeousness! Super friendly and wonderful conversation. She was patient with me and listened to every detail of my desired results. You will not be disappointed with the results! The environment was clean, friendly and engaging as well. I felt extremely comfortable and welcome. Already booked appointment #2! I found my forever salon

I have been coming here and I started with Jessica Syper (Jess). I love the way she listens to you…read moreand does the best color... I got a few pictures to show her what I like and ask her opinion about what will suit my hair... She is fun , sweet , amazing, bubbly , talkative... She does amazing hair !! I love her and I always come to her... The salon is very clean , the staff is super friendly , it's give very happy and positive energy to you and makes your day happy

Nicole is very talented and skilled. I am new here and am so glad I found her. She knew exactly…read morewhat I needed, which is essential because I never know what I need. She was also very personable, easy to converse with and she gave me lots of great local business recommendations as well. I highly recommend her.

I am so lucky to have found Nicole!…read more I made an appointment with her, and she responded right away. Her salon is beautiful, clean and i got in right on my appointment time. I saw Nicole for a Brazilian treatment and highlights/cut. I'd used boxed dye (gasp!) twice but she was able to point out the issues and told me the best, lease invasive way to make my hair look and feel healthy. The Brazilian is pure magic and I haven't seen my hair this shiny in years! Her highlights and color were perfect , and she did all in a timely manner! Not to mention, she is very personable and made the whole experience enjoyable. I'll definitely be back!

Always an amazing upbeat vibe in Kass and Company! Hair color and style always the way I ask or…read moredescribe! Products sold there are the latest and greatest too! It's the kind of place that puts you in a better mood when you leave! Lots of laughs and everyone is so down to earth!!

Fantastic place! Highly recommend anyone in there. Great atmosphere and wonderful customer service.read more