I made an appointment for a simple trim and was booked with Chris. No one told me he was new or…read moreasked if I was okay with that. During the cut, I had to ask if my hair was even, and he never showed me the sides or the back. He clearly didn't know what he was doing -- he couldn't even style it before I left. When I got home and saw it in the light, I was horrified. My hair was uneven, chopped up, and I even had bald spots. I went back hoping they'd fix it, and another stylist did what they could, but I walked out with basically a G.I. Jane haircut. Here's the worst part -- Chris never apologized. He was "too embarrassed" to say sorry, but apparently not embarrassed enough to give me the finger. The salon didn't offer a refund or any kind of compensation, just said they wouldn't charge me for fixing the damage their stylist caused in the first place. Hair grows back, sure -- but respect and trust don't. This whole experience was completely unacceptable and unprofessional.

Always the best service at Ken & Co! I don't get my hair done anywhere else, and Maddy is a…read moretop-tier stylist. If you want the best blowout in the Poconos, you've got to go here! Thank you Ken & Co for years of absolutely lovely service.

I moved from Jersey to E. Stroudsburg 7 years ago…read more I have been trying to find a Salon I felt comfortable with because I am very particular with my hair. So for 7 years I drove to my stylist that I first met at DePasquale Salon, which is rated 20 round trip to continue to go to my stylist that I have using for over 30 years. I have called different salons in this area and wouldn't get a good vibe. Well, I was desperate to get my hair done for New Year's Eve, and Hot Heads had "GREAT" reviews!!! When I called Larry answered and was so nice and it felt like this was finally be my Salon here in East Stroudsburg! He was able to book an appointment right away! Ashley was my stylist! From the minute I walked in she was so kind and caring. She really listened to what I wanted and she did an outstanding job! It was a true pleasure to get to know her. I knew she was finally "the one" that I found in this area!!! In addition, the salon's interior is very welcoming and extremely clean! Ashley is not only extremely talented, but she has the warmest personality ever!!!! I have already gotten so many compliments, and I refer them to Ashley and your wonderful Salon!!!

I made a last minute appointment for a trim and a blowout before a wedding at Shawnee Inn. I was…read moreable to set an appointment for the next day (which was the day of the wedding) with Larry. When I arrived he was ready to go and first asked me what I was looking to have done and what style I wanted. I'll be honest that I have not had a haircut in pretty close to a year so I knew I'd need a big trim but I was a bit anxious as stylists seem to cut off more than I anticipate. Larry was AMAZING and showed me exactly how much I'd need off and he blew out my hair beautifully!

This was my first haircut in years and they did a fantastic job. I got a layered cut with blond…read morehighlights and I think it looks really good. Thank you so much .

worst hair salon of my life. Went to get my hair bleached and it was yellow and had no color by the…read moreroots, it looked like it was already grown out! my hair honestly looked better when I got there then when I left. I also got a blow out and this girl pulled out a straightener... like bro I can straighten it at my own house, but I let her do it (btw my hair is naturally really curly so I always have it straightened.) this girl starts straightening it like she's never used a straightener in her life, it's also the tiniest straightener I've ever seen. I walked out with frizzy curly hair and crying. I had to go to another salon the next day to fix it and spent twice the money (and the people at the other salon thought I did it my self that's how bad it was). I hate this place with a passion, I thought they had good reviews so I tried it. My literal biggest regret. Please don't come here.

Sabrina is a gem! She is a great hair stylist and has managed to restore my dry and damaged hair,…read moreso it is healthy and shiny again! She is very professional, pleasant, and caring. Although going to a salon is a bit expensive for me, I am hooked on the fabulous work she does and I make sure I treat myself. You will be very happy with her results.

I have been going to Hidden Beauty Salon for almost 3 years and I cannot recommend this salon…read moreenough! Sabrina is fantastic, an absolute professional. She is both thoughtful and careful in taking the time to give you the cut, color, and style that you want. If you have ever been disappointed in a hair salon before then this is the place to go! Not to mention that Sabrina keeps the salon immaculately clean. Tina C. Kunkletown, PA

I've been going to Tracy since 2023, and I can honestly say she's the best! I first started seeing…read moreher for keratin treatments, which she does flawlessly, and most recently went in for highlights. The results were amazing, her skill and eye for color are unmatched. Tracy isn't just talented with women's hair, she also does incredible men's cuts. She gave my son the most handsome haircut, and now he insists that only Tracy can touch his hair! Tracy is professional, kind, and truly gifted at what she does. I highly recommend her for anyone looking for top-notch keratin treatments, color, or cuts. You'll leave her chair feeling like your best self.

Tracy is truly a hair magician! She has an incredible talent for creating stunning styles tailored…read morespecifically to your face shape, hair type, and color. Her work is completely customized, and it shows--every time I leave her salon, I look at least ten years younger. Tracy not only has exceptional technical skills, but she also has amazing people skills. She's flexible, genuinely listens to your concerns, and offers thoughtful suggestions to find what works best for you. The end result is always a high-end, sophisticated look that feels like it should cost a fortune--but her rates are very reasonable for the level of service she provides.

0 rate if possible....my hair fell out and I WASN'T honored for repair by the owner…read moreDaphni.....again my hair fell out broke off ....im working with 1inch pieces to 18inch pieces----Thanks Daphni The photos show the hair grown in from the damage so it was actually way worse 7months ago

I loved loved loved my haircut! I don't like people touching my hair usually but I wanted something…read morenew. Tiffany was so sweet too! She listened to what I wanted and what I was scared of. She also showed me how to style my new bangs! I would go again

New in town and desperately in need of a men's cut, I took a chance. Though they typically operate…read moreby appointment only, Lisa Fritz graciously welcomed me during her break. Her warm demeanor and skilled hands turned my experience into a delight. With the best cut and wash I've had in a long time, I found not just a stylist but a place where I belong.

My haircut is fine. But this salon is chaotic! Then I waited almost 10 minutes for them to let my…read morestylist know that I had arrived. Once finished, I waited at the counter for another 10 minutes to pay. Everyone was on the phone. Then went to deliver a message to someone. Finally it was my turn. I handed the woman my credit card. As I looked at the receipt, I noticed an extra charge and questioned it. Oh, she said, we charge a surplus charge of 3% for credit cards. I had cash. I have debit cards. It would have been lovely if someone mentioned this to a new customer BEFORE running my card! I'm new to the area. I'm used to a salon that is relaxing. Where there's friendly banter between stylists and customers. Where I always felt valued. There's a lot of salons out there. I'll keep looking to find one that treats me like I'm not a nuisance.

I asked for a trim. I have layered hair. The stylist chopped my hair on one side. I stopped her and…read moreshe had the instructor come over. She saw what was done and really couldn't do anything to fix it. The trim was incomplete and each side looks different. It will take 4-6 months for my hair to grow out so it can be corrected. As the instructor and stylist were discussing, it was clear that the stylist did not understand what the instructor was showing her. She did not seem ready to be working on clients. I hope the school takes action.

I had some wonderful teachers during my time at this beauty school--truly dedicated, knowledgeable,…read moreand patient. They worked hard to give us a good education and always did their best, even when the resources around them weren't ideal. However, I want future students to be aware of some ongoing issues on the administrative side. There is a significant miscommunication between the business office and students, and the processing of graduation paperwork is extremely slow. Many of us have had to wait 4-6 weeks for our paperwork to be sent to the state, which delays being able to schedule our cosmetology or nail technician licensing exams. It almost feels like the paperwork gets "stuck" somewhere, and no one can give a clear answer on the status. Additionally, the facility itself could be better maintained. There were several times when the bathrooms did not have adequate soap or paper towels. The teachers do what they can, but this is clearly an administration and management issue, not an instructor issue. Overall: great teachers, frustrating administration. I hope they address these problems because the students and educators deserve better.