I've been going to Gina for a year now, my hair has never looked better. It took me years to find a stylist I could trust. I've never gone to a salon with a photo of a cut and color and have it come out EXACTLY the way I wanted it until I met Gina. I enjoy spending time at the salon. She's got a fun outgoing personality and she always good music playing. The vibe is very laid back. Her regular clients are just as fun. You get the feeling that you're hanging out with girlfriends while you're getting your hair done. It's a no frills, unpretentious salon. She's a hard-working woman business owner. She really cares and does her best for her clients. I find her prices to be fair. I think people need to remember when you're purchasing a Groupon, you are obviously looking for a deal but don't forget the business owner needs to make money too! Some of these negative reviews are unfair and are obviously being posted by someone with a personal vendetta. This has not been my experience with her services at all. I do not know her personally. I am just a regular satisfied customer that came across her salon because I live in the area and I am very glad that I did! read more

In my opinion, RUN RUN RUN, Get your $$ back for your GROUPON. If I could give this place 0 stars I would. Years ago I bought a groupon and seen Gina for a One process color at a salon in Saugus. She charged me an extra $35 ON TOP of the groupon because my hair is long. $35 seems like a lot to charge ON TOP of already paying for a groupon. Now Gina owns GG Salon in lynn. Her communication was so poor she emailed me a $150 gift certificate for a full foil. The day of our appt she rescheduled the time TWICE. OK, fine. I show up there and she's working on ANOTHER girl and I sat there for 40 mins while she chatted away blowing drying her hair. I left with a headache. Finally I'm up... sit in the chair. We talk for a few. I show her pictures of highlights I like so she can get an idea. She asked me if I had a groupon? I said no You emailed me a gift certificate. She goes oOoH ya ya I remember you. Well she kept dicking around. She started having a snack, texting, then she went in the hallway and spoke with the massage therapist. I sat in the chair for a half hour!!!!!!! And she didn't even touch my hair. I got up and walked out. She's like where are you going? I'm like I've been here for an hour and fifteen minutes and you havent even done anything yet. It seems you don't want to do my hair. Her reply was that's not true. I could be a bitch and do whatever to your hair. At that point I was 100 percent good. She goes maybe we just aren't a fit. Like after reading these bad reviews on customer service I don't think she's a fit for anyone. read more

I had a massage yesterday and it was fantastic. I arrived a bit early and everyone was super friendly; offered me water, made conversation, etc. One of the stylists has a therapy dog and if you're an animal lover it's so calming. Best way to describe this place is down-to-earth and serene without a pretentious vibe. Tara gave an awesome massage and she was so friendly and outgoing. I'll be returning for certain. Thank you! read more

If you are a quiet, shy or reserved person, or if you are looking for a peaceful spa-like atmosphere, avoid this place. If you are love loud music, shouting, and a crazy-fun-wacky-party vibe, this might be the place for you - if you also enjoy sitting on a couch for two hours waiting for the owner to finish up the three other people she was already working on when you came in. Granted, she said her assistant had called in sick that day, and that's why I'm giving her two stars instead of one. But if that happens, you CALL your scheduled appointments and let them know there will be a wait, or you reschedule some people so you can handle the day alone. You don't try to work on four people at once. She tried really hard to make it fun in there - maybe so we wouldn't notice the clock ticking? - by blasting Phil Collins and Kenny Rogers and alternately singing along/gossiping with her regulars/shouting over the hairdryer, but it wasn't fun. It was awful. (For me. Maybe it wouldn't be so bad if you love Kenny Rogers. But if that's the case, get out of my review, our relationship is over.) I should also mention that I went in with a Groupon for a Brazilian Blowout - always looking for the cheapest one, and this time it backfired! - and when she first looked at my hair about one hour after I got there, she said I had too many grays to do a BB, because grays don't "take it" well and would "stick out" afterwards, and told me that I needed to do a color first. (At this time, before doing any work at all, she redeemed my Groupon, which I thought was super unprofessional and made it a giant pain to get my money back later. You don't take people's money until after you do the work. That's Business 101.) I said I didn't want to start coloring my hair - I've never colored it, so it was a pretty big decision to start. She insisted that I needed the color job before she could do the BB, and gave me a book of color swatches and told me to sit back down and choose a color. I kind of went "but..." but she was already off working on one of the other three people who were there. So I went back to the couch next to the horrible radio which at this point I wanted to hurl out the window, and sat there for another hour, "looking at color swatches" but in reality Googling on my phone, looking for evidence about this "you can't do a Brazilian Blowout on partly-gray hair" theory of hers. I looked for an hour and I could not find any evidence at all that this was true. Nobody else addressed that theory or even asked about it, and I found several people with gray hair who said doing a BB had actually really helped the texture. So an hour later, when she was done with one of her three other people and finally came over to me to ask what color I wanted, I said that I had been looking on the Internet and I couldn't find anyone else who mentioned that gray hair didn't do well with Brazilian Blowouts. She said, "I just know it from my own experience." And as I hesitated, not moving towards the chair, she said impatiently, "What's the matter, Suzanne? (not my name)?" And I finally got up the guts to say, "I don't want to color my hair. I'm sorry, but I just don't want to make that decision so quickly. I want to think about it for awhile." To her credit, she said at that point that she understood, and that it was too late to do the Brazilian now because it would take four hours (four hours??? It's never taken four hours! My hair is shoulder-length BTW) but that I could reschedule and she'd give me the credit for it since she'd already redeemed my Groupon. And since this story is already long enough, I got out of there and sat in my car and burst into tears, probably from overexposure to Phil Collins. My point is, if you're still with me, that my experience there was awful and I thought the owner was not only pushy but incredibly unprofessional. However, I realize that she was under a lot of pressure because her assistant was absent, and I also realize that I personally do not do well with noisy environments, waiting at lot, or interacting with dominating, loud people. On a different day, someone who does better with those things might have a good experience there. PS. If you do go, here's hint: go around the building to the back door, the one that looks like a service entrance. The front door, for some reason, is locked, and there is no sign indicating where the entrance to the salon is. I guess I should have known at that point that the whole thing was going to be disastrous, but I'm just such a goddamn optimist. read more

I just can't say enough good things about this place! I started going to Gina a couple of years ago on a Groupon, now at this point I don't know what I did before! Gina is a total sweetheart who can tell you exactly what your hair needs and then execute it flawlessly. Every time I leave her salon, I leave happier than the time before. I am an annoying client who never wants to trim my hair but she convinced me it is necessary and it has mad all the difference in the health of my hair. (simple thing but the only one who actually convinced me to keep up with it) I have been coloring my hair since I was a teenager due to annoyingly young grays but the color has never looked better and it has never felt healthier than it has since I have been going to Gina. I love the overall color and my highlights are fantastic. Gina is very knowledgeable with colors and highlights etc, sometimes I think I want something but she can tell me what it is I am actually trying to achieve! I can basically just show her what I am thinking and somehow she just makes it happen and I walk out all smiles. I have never been one to get into treatments (because I can be lazy) but when recommended, I decided to try a Brazilian Blow-Out, WOW is all I have to say! My hair looks and feels amazing and I receive so many compliments on it, "wow your hair looks like movie star hair" that has never been something I was used to about my hair at all! The treatment lasted over 6 months both times and I am ready to schedule another and can't wait! (added bonus, as a lazy girl, LOVING the shortened dry time it gives you) read more

No one answered my call when I tried to make an appointment. The voicemail box was full so I couldn't even leave a message. When she finally responded to my text, she was not upfront about additional charge on top of Groupon prices. Seems very unprofessional. I returned my Groupon so I m glad I won't have to be disappointed at the salon read more

I've been going to Gina for the past few years. My hair was quite over taxed when I came to her. I started with a Groupon for a Brazilian Blowout and it was amazing how much it transformed my hair. I then had Gina color my hair and I knew that this was a professional that knows hair. She is an amazing colorist. She can look at your features and know exactly what will look good on you. Sharon, her assistant is right on top of things. She is Gina's right hand person and she is kind and professional. Just last week I was on the train next to a very rambunctious 4 year old boy. He just wanted to get off the train and play with his toy that he had. His grandmother kept telling him to sit still and not bother me. I started to make small talk with him so that he would just chill. Well he looked at me with a big smile and his big brown eyes and said "I like your hair". So I rest my case. A 4 year old noticed my hair. Call Gina today for a consult at (978) 317-5080. You will be very happy that you did. read more

Brought my niece here for a mani/pedi, and can't wait to get back to get a mani/pedi myself! Tania, the manicurist is superb! Watched Gina, the owner do a blow-out and it was fabulous! Will be expanding soon to offer other spa services. Good luck! We will certainly be back! read more

See all

I tried to get in and bought a Groupon for here. It says to text a number for an appointment. There was so many miscommunications or the person not understanding/forgot my texts. The texting just went back and forth, and I was told she was waiting on other clients before she could make my appointment. There was no response for days and I got tired of trying. I contacted Groupon on this and they refunded me. As a business, I suggest a better appointment system. A lot of salons add in a feature online where you can book or just even call because otherwise it's just frustrating to constantly book an appointment through text for weeks. read more

I can't review on the salon so much as the customer service.. I bought a Groupon for a one process color service (just wanted to cover my grays) and I texted the number provided. Between waiting hours or days between responses I simply asked if they had any availability before Saturday of the week I texted. "I will let you know ASAP" and days later I still didn't hear back. It shouldn't take that long to check a schedule. Luckily, it was within the 3 day time frame when you can still cancel a Groupon. From the other reviews here it seems like they don't prioritize Groupon customers, and if that's the case why bother enrolling your business? Groupon customers could be potential regular clients. It was disappointing. read more

I love the way Gina does my hair. I showed a picture of the color I wanted and she made it even better. I would recommend salon GG to anyone! read more

The owner is rude and not clean at state board should shut this down. Tools reused multiple times on different clients take stuff out of trash and use it on clients. She wants to make money she is not about her clients stiffs her employees and does not honor Groupon. Do not go here you would be better much better taking your business else where read more

I have been going to Gina for two years. She is a proud local girl, lively and spirited. She really listens to what you want, has truly impressive skills and gives impeccable advice. She will, however, refuse to use a color for your hair that would make you, and therefore her, look bad! This is a good thing, believe me. The best decision I ever made was to let her do what she thought best. The salon in which she works is nothing fancy, but don't worry. When you make an appointment for a cut, color and highlights, be prepared for several (3-5) hours spent. Reasonable prices for all you get. Her assistant Sharon is the most patient and caring individual out there. Don't forget to tip! read more

Salon GG - Hair Stylists Near Me - Lynn, Massachusetts

Absolutely horrible, the owner Gina is a fraud I bought a Groupon for a partial foil I forget the exact price but it was really good so after being given the runaround with her not returning phone calls I finally get an appointment and I told her I had a Groupon I get there and she tells me that I had too many grays to give me a partial foil. The only thing that she could do is give me a full color and then add some foils after explaining all this to me she told me that the price would be about $250 I had a feeling she would be wrong about my greys because I have had foils before and no one ever had an issue with my greys. So I asked around anyways and everyone said that is absolutely not true it's your personal preference if you want to get for foils with your grays and not a full color I told her that was too much money after I already spent money on a Groupon and now I see that Groupon doesn't even offer a Groupon for her Services anymore someone must have reported that she was a fraud read more

DO NOT BUY THE MASSAGE GROUPON!!!!!! My first call to book and I was told to use text. After a month of texting with sketchy replies, I get an appointment, show up and the therapist, Cristina, didn't know about it and cant stay. She makes a show of giving me her cell number and she will come in for me and extra services etc. When I text her cell for an appointment, lo and behold.......the whole previous month thread pops up. Such a dishonest person!!! Now she has no availability for the next month!!!! As a senior citizen who depends on these discounted services, I am so angry at having to eat the cost of this disreputable business. read more

This lady is TAPPED! Wasted my time and energy going there for her to refuse a service we spoke about prior to my appointment and instead she wanted me to purchase a treatment and partial for same amount of money as my full high light Groupon - BC she wanted to do less for more. Been egttjnf hair done since I was 15 never have I ever experience someone like this- I politely declined the opolex treatment and zhd refused to do full high light saying I don't need it ect ect. That is what I made appointment for, thats what I need and what I want is she serious? Worst experience ever. Walked out and told her she is tapped and has some mental issues Claims 30 years ubddr her belt.. DOUBT IT CHECK FACEBOOK REVIEW FOR MORE DETAIL OF MY EXPERIENCE read more

I purchased a couple groupons for massage from Gigi Salon. The therapist was no longer there, but the owner made sure to make it up to me by giving me a free color and trim. I'm very happy with my color. Thanks Gina. read more

Horrible horrible customer service and communication skills. I bought a Groupon from this place for a cut and color in September. I texted and called Gina numerous times no response. Finally I stopped in to see if the place was still in business and she told me she only take appointments. I told her I have been calling and texting but she nv responded. I showed her my text messages dating back to September. She told me to txt her again I did and long story short she made appointments with me and canceled 3 times. It's now 12/31/19 and she just txt me back to schedule an appointment again. I reported her to Groupon and got my refund. 0 stars if you ask me. read more

Don't bother with this place. Gina rescheduled my appointment 3 times. I drive 30 miles to get to the "rescheduled" appointment, go to load my Groupon and it turns out that Groupon no longer does business with Salon GG. There's no mystery why. Poor customer service, poor work ethic, not a good business owner. Stay far away and save your money to go elsewhere. Gina pretends she is trying to accommodate you but isn't. HARD PASS. read more

I went here for a Brazilian blowout with a Groupon as soon as I went in she told me she was going to up charge me $75 I thought I was already here so I would just do it I've had Brazilian blowout many times and have never had an experience like this she washed my hair with the clarifying shampoo and had me sit in the chair for over two hours this never happens anywhere else the salon wasn't even that busy and the owner was out of control she was swearing she was so loud and I'm obnoxious I felt like I was an episode of you've been Punked I could not wait to get out of there it was horrifying I will never be back read more

RUN, RUN, RUN from this salon . Gina will tell you not to the buy the Groupon and she will honor the groupon , she will charge you triple the price of the groupon because you need more product, I left that salon feeling extremely uneasy about what Gina had talked me into doing to my hair. My hair is burnt and frizzy,,,, asked for a refund and was told NO. VERY DISAPPOINTED THANKS A LOT GINA FOR NOTHING , I PAID ALOT OF MONEY FOR SOMETHING I DID NOT WANT,,,,,,, YOU SHOULD BE ASHAMED OF YOURSELF. read more

I bought a Groupon for a Brazilian blowout and was pretty excited reading all the good reviews. I showed up 5 minutes early for my appointment and let Gina know I was there and that the door was locked. She responded saying 'on my way'. 20 minutes later I had not heard from her, so I left. She then texted me telling me she was there and to come around back. I let her know that I had left as she was 20 minutes late. She responded saying 'she was so sorry she was stuck in traffic.' I know this happens, however, a simple call or text would have been lovely. I am extremely disappointed with this first experience and would not recommend this to anyone. read more

Massage was excellent!! Had a deep tissue massage that was much needed. Had never been there before but heard about how great the hair colorist ,Gina, was from a friend who had her hair colored and also had a Brazilian Blowout which looked and felt fantastic. Seriously though, my body was extremely in need of a massage due to my job. I'm a nursing assistant where I am required to help move and lift patient's . Although, I love my job, it is very demanding on my body. I have to say that I was very impressed with how courteous the staff was. I had never had a massage before because the thought of laying on a table wearing only my underwear and having a stranger massage my body was pretty scary not to mention that i have some body issues. I always thought i would like to lose some weight before i would go for a massage. The massage therapist, Tara, made me feel very comfortable and I was totally relaxed, which surprised me because I was so anxious beforehand. Since it was my first time ever getting a massage, Tara explained everything that she was going to do after asking me some questions regarding my reasons for needing a massage and some health related issues. The massage itself was deep tissue and even though it was somewhat painful, it was the good kind of pain if that makes any sense. She worked out all my tightness and she showed me some stretches I should do at home. My massage was two weeks ago and I am going to see her again next week. I feel like a new person and I am so happy to have found her. Prices were reasonable and when I told her that i wanted to come regularly, she gave me a really good deal. read more

Another great Brazilian blowout with Gina! Highly recommend. Beautiful salon and good vibe.

Gina was super nice but when I got home I realize my hair was cut short at the top when I went in just for a cut of an inch all around. I didn't go back because I figured there was not much she could do to fix it. read more

Beware. Heard some not so sanitary practices goin on at this salon by multiple people. May have issues with having licensed employees providing services for a fee. Take precaution and keep your eyes open for signs that something just isn't right here. read more

Management is very unorganized. Prices listed in Groupon are much higher than what is usually charged. Employees are not there for schedules appointments and no one calls to inform the customers. It takes days or weeks to get a response from the contact numbers for the salon. read more

I started getting Brazilian Blowouts in 2010. I had EXTREMELY frizzy and unmanageable hair my whole life. I've been getting 3-5 Brazilian Blowouts at a year since then. In the last 6.5 yrs I've lived in Texas, Missouri, South Carolina and now Massachusetts. Gina's Brazilian Blowouts make my previous ones look like they were the product of Beauty School dropouts. Her Brazilians make my hair the smoothest, last the longest and for the best price! She is even able to get the curliest pieces around my face! She should be an instructor, teaching these other hairdressers how to do a Brazilian Blowout. read more

Gina is amazing at what she does! And truly goes above and beyond for her clients and since going to her when I did my Brazilian blowout, she started to do my color and highlights and my hair has never felt so healthy and strong! I highly recommend Gina she is honest and will do the best for your hair! read more

Gina is an absolute genius! I've been going to Deja Vu for over a year now and my hair has never looked better. I get compliments almost daily! She is super knowledgable about color and I always love my cut! read more

I have been to Gina's salon several times and have always been beyond pleased. Gina uses the best products, takes her time with assessment/consult . She is very knowledgeable, listens and will give you her best, straightforward advice for your hair type, age group, life style. She does not mince words.... :) but that is exactly what we all need ladies! I have to scratch my head at the review that stated her hair was cut too short....Gina is always thorough in her consults, most likely client did not clearly state parameters. Reasonable prices. read more

Gina was great! My hair is still straight days after my Brazilian Blowout. Already told a few friends about her. This salon can do everything, and it's like hanging out with friends while there! Definitely recommend! read more

Worst experience ever, Gina was telling clients that bought the groupon that they shouldn't have and she would just give them that price because groupon takes some of her profit, she put treatments in clients hair without asking and then chase them out to collect the extra money. Very unprofessional and place was messy. Don't waste your time. read more

Do not waste your time or money. I set up an appointment for a balayage and hair cut she canceled the appointment two hours before hand. I made my new appointment for the following weekend, after driving an hour to her salon and trying to figure out what door to walk in because there are no signs at all. I walk in and she tells me that she cannot take me for another hour or so... my appointment was for 11:00 AM, she told me to go home and come back. I told her that wasn't an option for me seeing as a live an hour away. She began questioning why I would come to a salon so far from my home. I told her that I received the groupon has a gift. Then she tells me that cannot do my hair at all the only thing she could do is add baby lights. Needless to say I left and will never ever return back, she is very rude and unprofessional. She also wanted me to pay $60.00 more in addition to the $220 group on price, baby lights don't cost $280... Its like the second she finds out you are there because of groupon she automatically hates you. read more

Salon GG is an amazing spot for hair and nails! Gina is by far the most talented hair dresser I have ever gone to. Her cuts and color never disappoint. Each time I go I step out of her salon feeling like a million dollars! I am usually a very fussy customer but I've never had to be with Gina. She truly is so talented. I am a blonde and she is the only hairdresser that has ever been able to give me the exact color of lo lights and high lights that I want. I have also had Brazilian blowouts done by Gina and I can't believe how straight my hair is and how long the treatment lasts! If you're looking for a talented hairdresser you need to look no further- Gina is the BEST!!! read more

Amazing !!! Gina is a perfectionist and a master at what she does. She takes pride in her work and when clients walk out looking and feeling fabulous.. read more

Came here on a Groupon, love it and love the color and the great cut that Gina did! Thank you!

Groupon is misleading. You have to pay extra $50 in cash for a glaze which is normally $20 in most other salons. Overbooked, long wait times, crowded and noisy -all these are not worth the cut,color or style I got. read more

Thank you Gina for making my hair look awesome! Me and Lily love you and your hair assistant Sharon. Give Gina a try you will be glad you did. Thank you Deja vu Salon in Saugus MA read more