Relocated to Richmond recently and tried a couple of salons. Found some great reviews for Salon 116…read moreonline and decided to give them a call. Just by chance I was booked with Kayelynn Burkhart and it was my lucky day. Not only is she personable she is a great hair stylist and knew exactly what my hair needed. I love my highlights/low lights and she is my new hair person. I highly recommend her.

I went I'm for quite color correction and wanted something like the first photo and with with…read moreorange hair and Kirra wasn't even willing to fix it. It was so awful. I left crying. Paid, tipped, but crying!! It was awful

I was a bit concerned about having my refills done here because of the lack of reviews. However,…read morebeing that it's Mother's Day weekend, I decided to try them out. Friendly, clean and talented nail technicians. I will definitely be back!

Came in for a French tip gel polish on my toes, I don't like getting pedicures so I just like doing…read moregel and gentle clean up on the cuticle. My nail tech made me feel very comfortable, made sure I liked the thickness of the French tip. I do have a nub nail for a pinky nail and he even made it into a French. It's was very clean and they had me out in no time!

Stylists need more experience doing color and highlights. I ask for an experienced stylist to do my…read morehighlights and color yet when I got to my appointment, the girl was very sweet however, she was not an experience stylist.

I'm new to Kentucky from California and was nervous about finding a good hairdresser here in…read moreRichmond, well first time was a success! I got Emily and she was so sweet and did a great job on my color and cut! She is my new hairdresser as I will be back. Thank you Emily!

I am normally not someone to submit a review but I would feel guilty not bringing some things to…read moreattention. Nail service quality is spotty, Michelle (I think is her name) is the best from my experience. The customer service was horrible. My hand has been slapped away MULTIPLE times, they are easy to be frustrated by what you requested or you in general, and most importantly they are blatantly disrespectful. The sweetest young girl came in with her father while I was getting my service done, they were both unsure of how everything worked (understandably). My nail lady began to ask them a question and then loudly said "Can she not speak? What the f**k!". Once I had raised some concern she began to be inappropriate with me, "Let me behave myself" and started rolling her eyes. They do not have much respect for the customer and their wishes. 6/10 times your nails look okay but in the process you are made to feel bad for coming? Please save your money for a more respectful salon!

The nail tech who did my pedicure did a good job but never once cracked a smile. Quality good…read morecustomer service lack luster.

I thought I needed a full set but when I got there, she suggested that I should just get a fill in…read morebecause I had lost only two nails. that saved me so much money and she was really friendly and the quality is good. She is a very cool person. She tried out the polish that I picked so I could make sure that it's what I wanted before she put it under the UV light and I had a change of hearts so that made it easy.

absolutely horrible horrible horrible experiebce overall price for such horrendousl work and work…read moreethica. HIGHLY do not recommend. use to go just for Mimi eyebrow but even she's slacked off and she the owner. explains why workers all suck ever the cute one dude they have lol. over 1 star quailty leestown rd area has the besttt !!!

I went there and the wait was about an hour, at 2 pm. I didn't wait, they must be good because of…read moreall the people there waiting.

If Summer is there, then by all means go. Julie is another good tech along with Te. But if you get…read moreJenny ( chair #2) leave and go somewhere else. She is in a hurry to make the money and your nails turn out bumpy. She also charges a different price every time! She's also Te's wife and if she doesn't like you, she has him skip you if you're next. That was our experience and we've been going there off and on for 3 years! Without Summer this place has went to hell!

A little update. I was upset about my cut experience (clearly) and called to talk to the manager to…read moretell her about my experience. She was very understanding and apologetic and even offered to give me a full refund. Despite the bad experience, I give them props for trying to 'make it right'.

Andrea is the best! Took her time perfecting my pixie cut. Best cut I've had since chopping it all…read moreoff.