Worst nail salon. They cut my cuticles all up and a couple nails are very noticeably crooked! They…read morecharged me 65$ I DID NOT leave a tip because I was not satisfied with the service and when I got my bank statement they charged me 89$ and when I went up there to confront them they had the nerve to say it was a 23$ tip and I told them I did not leave a tip because I wasn't satisfied with my service. They took it upon themselves to take a tip without my knowledge. They did give me the 23$ back after 20 minutes of going back and fourth with them highly do not recommend this place!!!!

This was the worst manicure I've ever gotten in my life, and I say this as someone with a 10yo who…read moreis really into painting my nails. When I pointed out how bad the nail shaping looked, I was told to apply cuticle oil. When I pointed out that the paint looked uneven, I was told to apply cuticle oil. Dreadful.

A little update. I was upset about my cut experience (clearly) and called to talk to the manager to…read moretell her about my experience. She was very understanding and apologetic and even offered to give me a full refund. Despite the bad experience, I give them props for trying to 'make it right'.

Andrea is the best! Took her time perfecting my pixie cut. Best cut I've had since chopping it all…read moreoff.

I thought I needed a full set but when I got there, she suggested that I should just get a fill in…read morebecause I had lost only two nails. that saved me so much money and she was really friendly and the quality is good. She is a very cool person. She tried out the polish that I picked so I could make sure that it's what I wanted before she put it under the UV light and I had a change of hearts so that made it easy.

absolutely horrible horrible horrible experiebce overall price for such horrendousl work and work…read moreethica. HIGHLY do not recommend. use to go just for Mimi eyebrow but even she's slacked off and she the owner. explains why workers all suck ever the cute one dude they have lol. over 1 star quailty leestown rd area has the besttt !!!

I have very long, thick, wavy hair and have always had a tough time finding the right stylist…read more Megan has the patience for my hair and she always does a fabulous job. Highly recommend Megan for cut, color, dye, waxing, and keratin treatments..she will take good care of you!

My friend and I were visiting the area and could not find a place to get pedicures at the last…read moreminute. This place excepted walk-ins, and put us down for 1 PM when we arrived. We waited for about 40 minutes, and we were both taken back and given our pedicures at the same time. The pedicure felt great. I don't normally get pedicures, because I am terrified of getting a fungus, And it had probably been five years since my previous pedicure. I upgraded to the spa pedicure, that included a salt scrub and warm wrap, it was nice. My legs were cool and tangling for about a half hour after pedicure. I wasn't as impressed with the paint . I had a crack in my toenail and asked if it could be taken care of, and they said they would fix it with powder (a man told me they would fix it, and a woman who gave me my pedicure), but they never did. They also didn't use a basecoat, which isn't the end of the world but I always use a base coat so the polish holds better and so when I remove my polish, it doesn't discolor my toenails too much. The salon itself was clean and bright, and appeared to be well ventilated, which are all very important. All of the staff were courteous.

Absolutely love this place!! This was one of my first times going in awhile and they were…read moreabsolutely amazing. I don't know the guys name that did mine, but he did a great job. The prices were also great! Especially for the work they do, it was perfect! I'll definitely be recommending this place to others & coming back more often!

If you don't have patience, don't go here because they take their time to do it right & perfect!…read moreVery reasonably priced and the staff is so wonderful. They feel like family to me and have been going to them for years. Love this place!!

Dirty facility and employees were very disorganized and somewhat rude. Nail broke within the first…read moreweek of having it done definitely would not recommend.

Tina did very well on my nails. She was very kind and sweet, along with the front desk I enjoyed my…read moretime there and most definitely will make this my go to for future nail services. Highly recommend

Apparently the only way to get this places attention is to leave a bad review. I have been coming…read morehere for 5 years religiously to get my nails done and at my last appointment I have never been treated so poorly by a business. I am very saddened that I am going to have to quit coming here because I was always very pleased with my nails but I refuse to give my money to a business who does not appreciate their customers. At my last appointment they double booked and my appointment was skipped over I had to wait 45 minutes for the other person in front of me to be finished. I nicely asked the young blonde girl at the desk if I needed to come back and she was SO SO RUDE!! When I went to pay she wouldnt speak a word to me, wouldn't tell me the total or anything. On my way out I told her thank you have a nice day twice and she still couldn't respond. I also sent this place an email and no response of course. After reading other reviews not shocked they ignored me also. This is a terrible way to treat your loyal customers. I will take my business somewhere else who appreciates my money. All of my family members are also not coming here anymore after I told them how I was treated. here is their response to me on Google. How unprofessional ,petty and defensive: i Ally, Thank you for taking the time to share your feedback. We're truly sorry to hear you left feeling disappointed--especially after being a client for so many years. We value your loyalty and the support you've shown us over that time. We do want to clarify a few things so the situation is fully understood. On the day of your appointment, our team did experience a scheduling challenge that caused an unexpected delay. While we always do our best to prevent double booking, on rare occasions it can happen, and we sincerely apologize for the wait you experienced. Regarding your interaction with our front desk staff: our team member recalls the exchange differently and felt that the conversation became tense after she attempted to explain the delay. We certainly don't want any guest to feel unheard or disrespected, but we also ask for the same courtesy and patience toward our staff when unexpected issues arise. Our team is human, and they work very hard to take care of every client with kindness. We also did receive your email, and we're sorry you didn't get a response in time, that's on us, and we're addressing it to ensure better communication moving forward. It's disappointing to hear that one difficult experience has overshadowed years of positive visits, and it truly saddens us that you and your family no longer wish to return. We genuinely wish you the best, and we're sorry

I went I'm for quite color correction and wanted something like the first photo and with with…read moreorange hair and Kirra wasn't even willing to fix it. It was so awful. I left crying. Paid, tipped, but crying!! It was awful

Relocated to Richmond recently and tried a couple of salons. Found some great reviews for Salon 116…read moreonline and decided to give them a call. Just by chance I was booked with Kayelynn Burkhart and it was my lucky day. Not only is she personable she is a great hair stylist and knew exactly what my hair needed. I love my highlights/low lights and she is my new hair person. I highly recommend her.