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    Services - Salon Valeria

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    Asked for the color on the left,  got the color on the right
    Erica L.

    My experience... After being a client of Holly's for several years and following her from EA to Clarence, I unfortunately will be finding a new stylist/salon. I had to cancel an appt because I was sick, could barely talk & had to see a Dr. I received a text back from Holly saying that I can expect a call from the receptionist to pay a 50% cancellation fee. I was sick, I did not forget about the appt and I did not blow off the appt. I have never cancelled an appt & have never been late for an appt. The cancellation policy was never explained to me. The only mention of the policy was on the site when you scheduled an appt. I started to going the Salon before there was even a website or brochures. All my appts were scheduled prior to leaving the salon. I was never offered a appt card with a cancellation policy on it, nor was I verbally told. Text reminders are sent however, there's not an option to cancel. Of course neither of this would matter because I was legit sick. However, you can't expect to just know a policy if it's not provided to them. To he honest, this was the straw that broke the camels back. The last 3 appts with Holly, I did not leave happy as I did not get what I asked for. An Oct appt, I wanted to discuss a small undercut. I was told I wouldn't like it. No further discussion. Nov appt, I showed her a pic of the color I wanted...I left looking like I have gray highlights. At my Dec appt, I brought it up and didn't even get an apology or explanation. That same appt, I asked Holly to lightly reshape asymmetrical Bob on the long side and to take a 1/2 inch off the shorter side. I left with my hair way too short and a Bob that was not asymmetrical. I loved the salon and everyone there was welcoming. But the fact that there was no consideration for me being sick, says a lot.

    Full head of highlights
    Lisa D.

    I am soo happy my stylist is a part of this awesome new salon. The salon is clean and elegant, the staff are accommodating, professional and TALENTED. I had a great time spending almost 3 hours with Holly as she spruced up my dull blonde hair. Clearly I am quite satisfied with my experience, immediately booked my 7 week touch up and an updo & makeup for a wedding I'm in next month. Anyone looking for a new stylist- start here!

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