This is a great spa. There was a mixup with our appointment, but they worked extra hard to…read moreaccommodate us and even comped our sauna time. It has a calm, relaxing atmosphere and the staff are all great. If you're looking to treat yourself, start with the infrared sauna, move on to the steam shower, and then get a massage. They'll even make you a cup of tea while you rest in the "Tranquility Lounge."

I always seem to have an issue, the massage I get is always great, but I always come away from the…read morespa feeling ripped off in some way, and it's usually due to the food and beverage. Today I wanted an alcoholic beverage, I ordered, it came and didn't taste like it had any alcohol so I asked for another but with alcohol, she asked me what kind I said "vodka...isn't that what it comes with?" I got the second drink, tasted like it had alcohol, got my bill and they charged me double and then said I added vodka!! And that it actually came with kahlua not vodka. Grr. Also, was in the sauna, pulled out a 'new' face cloth that was covered in reddish brown stains-clearly not clean. They didn't offer a discount or anything!!! What's with that. I will say, other than today I've never had an issue with cleanliness, and I absolutely love their relaxation room. I'm not happy with how they handled my visit today.

My 85 year old Mom with very short hair went there for a cut and color and was charged over 300…read moredollars! I am beyond angry and disappointed! She paid 140 in Kelowna for the same service. A well know stylist in Calgary that has worked fashion week in New York charges less than this! They should be ashamed!

An absolute first class Salon. Very high end professionals. One of Redken's highest colour…read morespecialist in western Canada works there so you know you will come away completely satisfied.

Very disappointed with the customer service!…read more Had an appointment that was booked a week in advance, showed up 10 minutes early like the website, confirmation email and text said to do and the building was locked up solid. Still no one at 5:30 my appointment time. I tried calling, texting and emailing (all how they had sent confirmation messages to me) and no response. I finally left at 6:00 after I had radio silence and still no one! I finally did receive a call at 7:30 starting that there was an emergency with the lady I was seeing and that she was supposed to contact her clients and forgot. Offered for me to rebook, I refused as I was leaving for vacation the next morning. She hung up and half hour later she Facebook messaged me saying she could try and see me in the morning. Luckily I found an amazing sugarer who got me in that night and was half the price and super accommodating! Absolutely will not book here again!

Amazing experience, these ladies all do such a great job, super friendly and I love how gentle…read moresugaring is compared to waxing. Would highly recommend to anyone who is thinking about switching to sugaring.

I didn't start going to Sephora until recently when I was on the hunt for a speciality hairbrush…read moreand couldn't find it anywhere. I had always assumed Sephora was a make up store but it carries high brand beauty items like the Bumble to Bumble shampoo line and, hair accessories, silk pillowcases etc. The store is always well stocked and the staff does a great job making you feel welcome without being pushy. And I found them very knowledgeable as well.

I can't possibly say enough wonderful things about elite. Reet has supported me more than any…read moreother medical professional before. She genuinely cares about my health and how my back health affects every aspect of my life. She helped me find the way out of depression and hopelessness and gave me the skills and education to accomplish a comfort and mobility that I've never known. She is so much more than just a chiropractor. She's a healer. Thank you.

Great place as well as communication, and grateful they got me in while I'm in town for a wedding…read more All the girls were very friendly and the spa was very clean, bright and welcoming. I will be back when I'm in town.

Best spa ever! So relaxing, wonderful staff, amazing talent! They never rush your appointment and…read moretake the time to care for your feet and hands. Their selection of polishes is so wide but they have them organized nicely. I'm always excited to go and get a change of colour!

The nail technician that worked on my husband's pedicure was skilled and gentle in nature. She…read moremanaged to resolve an ingrown toe nail issue that needed to be addressed. I got my eyebrows tinted. I left there a happy lady.

Amazing staff, relaxing pedicures, beautiful nails. Definitely will be going back in the near futureread more

Personally I have never gotten a facial before, my fiancé suggested I accompany her and after a lot…read moreof refusals, I agreed. And I'm honestly glad I did, the experience was pretty good. I don't know what to expect usually so this was a first for me. The entire full facial w/o waxing was about 45-60 mins, my face got pampered and cared for. Facial care is something we should all add to our care routines; especially if you haven't done so already. Personally, I would like to try it again with the waxing option this time; should save me from having to be clean shaven at work for a few weeks. The staff here were pretty nice and amazing, truly appreciated them making experience from start to finish something unique and special. I hope you have an amazing spa day!

I can't even select a star there's no option for zero. I called to rebook after my gel polish…read morechipped on 4 nails the very next day. Thursday March 18 was my appointment, Friday the 19th was my rebook and subsequent series of condescending text from the manager and a very unpleasant phone call with her. The original Esthetics lady was great but I felt rushed in the end with the gel setting time. Manager came out said are you almost done next appointment already here. I did not mind the chips so much - things happen, mistakes happens. What I DO mind is that even though they offered to redo everything the manager messaged me and said they didn't have enough time to do my appointment - that I didn't book time for the polish to be removed and I didn't book the right appointment online. Basically that it was my fault but they would be nice and fix it. Making me feel bad and being super condescending. 3-4 messages in a row! I checked - I did book exactly the right service and time online for the polish to be removed and the time to be having new polish put on. That was the buttons that I clicked and I have screenshots of it. When I called And said look now I'm really uncomfortable and it's not an enjoyable spa experience anymore please just give me my money back - she absolutely flat out refused. Just offered to redo it. Which I would have I booked to do that but The continuous messages she sent me were so weird and uncomfortable that I didn't want to go anymore. I said in my job if I don't do my job properly and I did not give good customer service I would never ever charge my clients when I sell their house. It has never happened to me but I made a mistake I'd absolutely correct it without my customer thinking that it was their fault. She just refused and said I'm not gonna argue with you and I won't give you your money back you can either come and get it fixed or not that's up to you. I point-blank asked her, so I run the risk of it happening again, chipping cracking and bubbling again, but you're making me feel bad , I feel uncomfortable, I don't want to come in there, and you won't just give me my money back? she said no. I did leave a review on their Facebook page and I see that they responded to it but honestly I never even looked at it because I'm not gonna spend another second of my valuable time responding to that negativity. Im just putting this review here to save someone else the headache of wasting their money there. I'm over this - that is $65 I'll never get back. I could've donated it to charity or something more productive but instead I just lit that money on fire. I've had plenty of great services at a lot of different places in this town, but since merle Norman has new ownership and management, it's gone down the drain badly. Both myself and my children have bought numerous products and services there over the years - had massages facials manicures pedicures eyebrow waxing all kinds of services I won't waste another cent there ever again. I guess if your business isn't doing very well and you need to keep the money that badly after it was your fault there's nothing I can do but shame on you seriously - that's terrible customer service. Don't you just hate when businesses are perfectly nice when they're trying to lure you in the door to get your money and then they act like villainess vultures when they do a mistake and try to blame you? yeah me too.