I love this place. I am not one to get pedicures or manicures often. My feet and heels of my feel…read moreget very knarly. I came here initially in Nov 2020 and again today. The massage chairs, the atmosphere, the variety of colours, the price... and the job they do on my feet! I have NEVER had a pedicurist to such a GREAT job on my heels! They got down to the nitty gritty and they were wonderfully smooth for MONTHS! The gel nail polish on my toes... well, like I said, I don't get my nails done often- sue me. The nail polish from Nov was still on my toes today. It lasts!! I live 2 hours away, and I will make a point of trying to get an appointment whenever I'm in town. I highly recommend this place!

The nail technician that worked on my husband's pedicure was skilled and gentle in nature. She…read moremanaged to resolve an ingrown toe nail issue that needed to be addressed. I got my eyebrows tinted. I left there a happy lady.

Amazing staff, relaxing pedicures, beautiful nails. Definitely will be going back in the near futureread more

My 85 year old Mom with very short hair went there for a cut and color and was charged over 300…read moredollars! I am beyond angry and disappointed! She paid 140 in Kelowna for the same service. A well know stylist in Calgary that has worked fashion week in New York charges less than this! They should be ashamed!

An absolute first class Salon. Very high end professionals. One of Redken's highest colour…read morespecialist in western Canada works there so you know you will come away completely satisfied.

This is a great spa. There was a mixup with our appointment, but they worked extra hard to…read moreaccommodate us and even comped our sauna time. It has a calm, relaxing atmosphere and the staff are all great. If you're looking to treat yourself, start with the infrared sauna, move on to the steam shower, and then get a massage. They'll even make you a cup of tea while you rest in the "Tranquility Lounge."

I always seem to have an issue, the massage I get is always great, but I always come away from the…read morespa feeling ripped off in some way, and it's usually due to the food and beverage. Today I wanted an alcoholic beverage, I ordered, it came and didn't taste like it had any alcohol so I asked for another but with alcohol, she asked me what kind I said "vodka...isn't that what it comes with?" I got the second drink, tasted like it had alcohol, got my bill and they charged me double and then said I added vodka!! And that it actually came with kahlua not vodka. Grr. Also, was in the sauna, pulled out a 'new' face cloth that was covered in reddish brown stains-clearly not clean. They didn't offer a discount or anything!!! What's with that. I will say, other than today I've never had an issue with cleanliness, and I absolutely love their relaxation room. I'm not happy with how they handled my visit today.

Personally I have never gotten a facial before, my fiancé suggested I accompany her and after a lot…read moreof refusals, I agreed. And I'm honestly glad I did, the experience was pretty good. I don't know what to expect usually so this was a first for me. The entire full facial w/o waxing was about 45-60 mins, my face got pampered and cared for. Facial care is something we should all add to our care routines; especially if you haven't done so already. Personally, I would like to try it again with the waxing option this time; should save me from having to be clean shaven at work for a few weeks. The staff here were pretty nice and amazing, truly appreciated them making experience from start to finish something unique and special. I hope you have an amazing spa day!

I can't even select a star there's no option for zero. I called to rebook after my gel polish…read morechipped on 4 nails the very next day. Thursday March 18 was my appointment, Friday the 19th was my rebook and subsequent series of condescending text from the manager and a very unpleasant phone call with her. The original Esthetics lady was great but I felt rushed in the end with the gel setting time. Manager came out said are you almost done next appointment already here. I did not mind the chips so much - things happen, mistakes happens. What I DO mind is that even though they offered to redo everything the manager messaged me and said they didn't have enough time to do my appointment - that I didn't book time for the polish to be removed and I didn't book the right appointment online. Basically that it was my fault but they would be nice and fix it. Making me feel bad and being super condescending. 3-4 messages in a row! I checked - I did book exactly the right service and time online for the polish to be removed and the time to be having new polish put on. That was the buttons that I clicked and I have screenshots of it. When I called And said look now I'm really uncomfortable and it's not an enjoyable spa experience anymore please just give me my money back - she absolutely flat out refused. Just offered to redo it. Which I would have I booked to do that but The continuous messages she sent me were so weird and uncomfortable that I didn't want to go anymore. I said in my job if I don't do my job properly and I did not give good customer service I would never ever charge my clients when I sell their house. It has never happened to me but I made a mistake I'd absolutely correct it without my customer thinking that it was their fault. She just refused and said I'm not gonna argue with you and I won't give you your money back you can either come and get it fixed or not that's up to you. I point-blank asked her, so I run the risk of it happening again, chipping cracking and bubbling again, but you're making me feel bad , I feel uncomfortable, I don't want to come in there, and you won't just give me my money back? she said no. I did leave a review on their Facebook page and I see that they responded to it but honestly I never even looked at it because I'm not gonna spend another second of my valuable time responding to that negativity. Im just putting this review here to save someone else the headache of wasting their money there. I'm over this - that is $65 I'll never get back. I could've donated it to charity or something more productive but instead I just lit that money on fire. I've had plenty of great services at a lot of different places in this town, but since merle Norman has new ownership and management, it's gone down the drain badly. Both myself and my children have bought numerous products and services there over the years - had massages facials manicures pedicures eyebrow waxing all kinds of services I won't waste another cent there ever again. I guess if your business isn't doing very well and you need to keep the money that badly after it was your fault there's nothing I can do but shame on you seriously - that's terrible customer service. Don't you just hate when businesses are perfectly nice when they're trying to lure you in the door to get your money and then they act like villainess vultures when they do a mistake and try to blame you? yeah me too.

Best salon in town. I came in for a new set and pedicure. They provided the best pedicure i've ever…read morehad, very good massages. with my nails, they were so detail-oriented, making sure every step looked perfect, and really listened to what I wanted. Highly recommend

Great place as well as communication, and grateful they got me in while I'm in town for a wedding…read more All the girls were very friendly and the spa was very clean, bright and welcoming. I will be back when I'm in town.

Best spa ever! So relaxing, wonderful staff, amazing talent! They never rush your appointment and…read moretake the time to care for your feet and hands. Their selection of polishes is so wide but they have them organized nicely. I'm always excited to go and get a change of colour!

Carrie is the ABSOLUTE BEST Best Blonde Colors…read more Excellent Experience. Highly Recommend

My cousin referred me to Carrie at She Mann's Styling and since we just moved here from Ontario, I…read moredid not know where to go, so I said yes. I needed a cut and a change from the way I was doing my hair. Well let me tell you that when I met "The Carrie" hairstylist, I was impressed. She is so vivacious, bubbly, friendly, caring, knowledgeable and listened to my woe of having thin hair and it was thinning on the top and I was struggling to hide it. Well she checked my hair and said I am not losing it, I do have fine hair but let's work with it. She washed and cut my hair in layers to give it volume and recommended I get a soft perm, which I did just recently in Nov. She said I have some curl in my hair so the perm should take well. Well I am so happy with Carrie and how she gave me the perm of my life. I have not had a perm since I got married and this one makes me look much younger and I feel younger with this new hairstyle. It's like a wash and go look and I don't have to wash so frequently just to get the "poof and volume" I need on the top of my head. Carrie did a FANTASTIC JOB on my hair and I love her and her staff - Jordan & Kamara - they too are wonderful stylists and are very friendly, informative and up-to-date on hairstyles and can answer any questions you have about your hair. I would highly recommend She Mann's Styling for all your hair needs ~ they go out of their way to make you feel at home!! Thank you all...