Stopped in and had a 90 minute massage with Carly this week. Great service from the booking staff…read moreby phone, to the counter when arriving. Loved my massage and will definitely be booking with her again soon. Colleen was great while visiting as well. Great staff here!

I have been seeing Michelle since last year initially at Rejuvaderm but now she has her own…read morepractice. I have never felt better. She is approachable and accomodating

This is a great spa. There was a mixup with our appointment, but they worked extra hard to…read moreaccommodate us and even comped our sauna time. It has a calm, relaxing atmosphere and the staff are all great. If you're looking to treat yourself, start with the infrared sauna, move on to the steam shower, and then get a massage. They'll even make you a cup of tea while you rest in the "Tranquility Lounge."

I always seem to have an issue, the massage I get is always great, but I always come away from the…read morespa feeling ripped off in some way, and it's usually due to the food and beverage. Today I wanted an alcoholic beverage, I ordered, it came and didn't taste like it had any alcohol so I asked for another but with alcohol, she asked me what kind I said "vodka...isn't that what it comes with?" I got the second drink, tasted like it had alcohol, got my bill and they charged me double and then said I added vodka!! And that it actually came with kahlua not vodka. Grr. Also, was in the sauna, pulled out a 'new' face cloth that was covered in reddish brown stains-clearly not clean. They didn't offer a discount or anything!!! What's with that. I will say, other than today I've never had an issue with cleanliness, and I absolutely love their relaxation room. I'm not happy with how they handled my visit today.

Personally I have never gotten a facial before, my fiancé suggested I accompany her and after a lot…read moreof refusals, I agreed. And I'm honestly glad I did, the experience was pretty good. I don't know what to expect usually so this was a first for me. The entire full facial w/o waxing was about 45-60 mins, my face got pampered and cared for. Facial care is something we should all add to our care routines; especially if you haven't done so already. Personally, I would like to try it again with the waxing option this time; should save me from having to be clean shaven at work for a few weeks. The staff here were pretty nice and amazing, truly appreciated them making experience from start to finish something unique and special. I hope you have an amazing spa day!

I can't even select a star there's no option for zero. I called to rebook after my gel polish…read morechipped on 4 nails the very next day. Thursday March 18 was my appointment, Friday the 19th was my rebook and subsequent series of condescending text from the manager and a very unpleasant phone call with her. The original Esthetics lady was great but I felt rushed in the end with the gel setting time. Manager came out said are you almost done next appointment already here. I did not mind the chips so much - things happen, mistakes happens. What I DO mind is that even though they offered to redo everything the manager messaged me and said they didn't have enough time to do my appointment - that I didn't book time for the polish to be removed and I didn't book the right appointment online. Basically that it was my fault but they would be nice and fix it. Making me feel bad and being super condescending. 3-4 messages in a row! I checked - I did book exactly the right service and time online for the polish to be removed and the time to be having new polish put on. That was the buttons that I clicked and I have screenshots of it. When I called And said look now I'm really uncomfortable and it's not an enjoyable spa experience anymore please just give me my money back - she absolutely flat out refused. Just offered to redo it. Which I would have I booked to do that but The continuous messages she sent me were so weird and uncomfortable that I didn't want to go anymore. I said in my job if I don't do my job properly and I did not give good customer service I would never ever charge my clients when I sell their house. It has never happened to me but I made a mistake I'd absolutely correct it without my customer thinking that it was their fault. She just refused and said I'm not gonna argue with you and I won't give you your money back you can either come and get it fixed or not that's up to you. I point-blank asked her, so I run the risk of it happening again, chipping cracking and bubbling again, but you're making me feel bad , I feel uncomfortable, I don't want to come in there, and you won't just give me my money back? she said no. I did leave a review on their Facebook page and I see that they responded to it but honestly I never even looked at it because I'm not gonna spend another second of my valuable time responding to that negativity. Im just putting this review here to save someone else the headache of wasting their money there. I'm over this - that is $65 I'll never get back. I could've donated it to charity or something more productive but instead I just lit that money on fire. I've had plenty of great services at a lot of different places in this town, but since merle Norman has new ownership and management, it's gone down the drain badly. Both myself and my children have bought numerous products and services there over the years - had massages facials manicures pedicures eyebrow waxing all kinds of services I won't waste another cent there ever again. I guess if your business isn't doing very well and you need to keep the money that badly after it was your fault there's nothing I can do but shame on you seriously - that's terrible customer service. Don't you just hate when businesses are perfectly nice when they're trying to lure you in the door to get your money and then they act like villainess vultures when they do a mistake and try to blame you? yeah me too.

I injured my wrist when I landed on it trying to break my fall playing basketball. After x-rays…read morewere negative, I waited over 2 months to let it heal, but it never felt right. It still hurt playing any sport where I needed to use my wrist (basketball, tennis, squash) and could even feel a twinge whenever I was writing. Went to see Dr. Dhillon on a recommendation from my tennis partner and she really worked the scar tissue build up in my hand/wrist and the exercises she gave me has it feeling back to normal. Feels great to play sports without restriction! I can't understate the frustration of always feeling discomfort and it feels so good to get back to my normal activities that I took for granted before. Dr. Dhillon is AWESOME and I recommend her to everyone with chiropractic needs and more importantly, sports injuries.

Wide variety of services, very professional and friendly staff. The therapist really took the time…read moreto listen to my concerns. I would definitely return.

The nail technician that worked on my husband's pedicure was skilled and gentle in nature. She…read moremanaged to resolve an ingrown toe nail issue that needed to be addressed. I got my eyebrows tinted. I left there a happy lady.

Amazing staff, relaxing pedicures, beautiful nails. Definitely will be going back in the near futureread more

I love this place. I am not one to get pedicures or manicures often. My feet and heels of my feel…read moreget very knarly. I came here initially in Nov 2020 and again today. The massage chairs, the atmosphere, the variety of colours, the price... and the job they do on my feet! I have NEVER had a pedicurist to such a GREAT job on my heels! They got down to the nitty gritty and they were wonderfully smooth for MONTHS! The gel nail polish on my toes... well, like I said, I don't get my nails done often- sue me. The nail polish from Nov was still on my toes today. It lasts!! I live 2 hours away, and I will make a point of trying to get an appointment whenever I'm in town. I highly recommend this place!