I purchased a deal at Groupon.com for full highlihgts and cut. I'm in the process of finding a new stylist and I decided to go with the deals on Groupon. I don't want to pay full price for services that I MAY NOT be happy with. This is the main reason I use those deals. I got burned few times too many, paying a lot of money for services that I wasn't happy with. This is why I started looking for deals online. Businessess that advertise on those social websites should realize, that many customers are doing the same thing I do, and the customers are the advertisement for thier business and of the work they do. For ages, the very important business tactics attracting customers was and still is: WORD OF MOUTH, VIVA VOCE - most business know that and they try to please their clients. After all, without customers - businesses will not exist. Enough of my business lecture and back to my review: My appointment was also with Todd (same as most reviewers here). He was nice when I was at the salon (I had a chance to read Todd's response to Dominika's review before it was deleted, and it makes me wonder what he was saying about me when I left the salon). Anyway, he corrected my haircut and I was happy with it, but when I got home, the highlihgts in daylight were not as light as I expected them to be. Also, I wasn't 100% happy with the amount of highlights he put on my hair. I think he just tried to save money, which is understandable, but if the business commits to deals on social websites, they should fulfill those commitments. Whenever in the past I did FULL highlights, my head felt heavy with foils and it took a lot of time for the stylist to put those on. This wasn't the case with Todd. He sparingly used foils on my head, trying to save money???? He maybe saved some money, but lost a customer and I wouldn't feel comfortable recomending him for highlight deals from groupon. Maybe someone else at the salon, but not Todd, but then again, if the owner of the business does it, he probably would tell his employees to do the same. I can give him only 2 stars, because even though I was happy with his haircut, he didn't deliver on highlights. This is my opinion of my very own experience at the salon. Others may have different opinions, but this is why we have those great online services that can provide us with individual experiences and reviews from different people, and it's up to the each individual person to decide which way to go. Business's job is to deliver the services at their best to please the paying customers - deals or not. read more