Had a wonderful experience. I got a 90 minute massage and Natalie was EXCELLENT!! She worked…read morethrough my knots and knew when to give more pressure and when to ease up. 5 Stars!

Peggy at Waterfront Day Spa is a knowledgeable, professional and fantastic Esthetician. She gives…read morea wonderful facial; you can tell she is passionate about what she does. My skin glows after a facial with her. The spa is clean, cozy and a darling space. Peggy offers her own signature line of products (that are great), along with Pevonia skin care products, makeup, and plenty of other beauty goodies. The only downside is that Peggy is a snowbird, so the spa is closed during the winter months. She is very missed. If you live in or are visiting Saugatuck, I highly recommend seeing Peggy at Waterfront Day Spa for a relaxing, customized facial.

What a breath of fresh air! It felt like luxury to visit this beautiful Salon/Spa. I got a great…read morecut in a relaxed, spotlessly clean environment. It has a sweet, white, lake house vibe. I could have gone to a cheap, ugly corporate chain, but I like to treat myself to an oasis of calm and beauty when I go in for beauty and self-care services. Persona definitely gives me that and more.

I hate giving bad reviews but I feel compelled to share this one. I've gone to persona several…read moretimes over the years for hair and nails. Nearly every single time there is an issue. When I call, I get their voice mail every time and they don't call back. When I show up to an appt, like today, they are very behind (as in 35 minutes). My time is previous too and don't appreciate waiting that long. Won't be back.

All of the staff are friendly and professional. They listen to what you say, and the results are…read moreamazing! Johnetta is wonderful with hair coloring, cuts, and special events.

I had a deep tissue massage with Leah this afternoon. It was by far the best massage that I have…read morehad there. She worked on all of my problem areas that I told her about before starting the service. She was professional. The environment was soothing. Will return!

I LOVE this place. I spent my birthday relaxing with a fabulous massage and enjoying the spa. I was…read moreeverything I hoped it would be-- quiet, refreshing, and decadent. I don't often do things like this for myself, so it was a big treat. Totally worth the money.

I was really looking forward to Ethos Day Spa, the amenities caught my attention and I was excited…read moreto try their HydraFacial. While the amenities were what made my experience a little better, I was unfortunately very disappointed in my facial, it did not meet my expectations - especially considering the price. While the aesthetician was very kind the experience felt short in many ways. One major reason was the amount of serum that ran down my neck and into my ears. It felt messy and was uncomfortable. Also, normally when I get HydraFacials at other spas the service includes at least a brief neck and or scalp massage which adds to the experience and relaxation which I never received considering it is a higher end spa service. For the cost I had higher expectations and attention to detail. Unfortunately I will not be returning.

They are lovely in here! Great experience form beginning to end. Becky did a great job on my…read moregentleman's cut. She took her time with and was very personable. Kaylee is a fantastic person who does a careful process with a manicure and pedicure. I felt completely focused on and well attended to. Fabulous

I've never walked into an upscale salon and gotten a haircut, but because they took walk-ins and I…read morewas already downtown, I thought I'd try. For what I paid, I was not expecting to have to come back and get the stylist to adjust my haircut. I'm glad she told me I could do that--come back in and have the cut adjusted, and I get that everyone has bad days or that doing someone's hair for the first time is not easy, but I've never paid this much money and had to get my cut adjusted. Again, I'm glad I was able to do that, but it didn't impress me that such an expensive haircut (almost double what I thought I'd be paying) took two appointments to complete. I don't think I'll be returning.

Unfortunately, although their service is great, their third party booking service Vagaro stole our…read morecredit card card information. Would be very cautious using this vendor again or only pay in person.

This post is long overdue. I wanted to surprise my wife and her best friend from going up with a…read morerelaxing spa trip, and the staff here worked with me to give them an amazing morning. Due to Covid restrictions, Willow aren't currently allowed to serve any drinks or snacks, but they allow guests to bring their own treats to enjoy. The management coordinated with me to provide a mani/pedi for the ladies and to call me for payment so the birthday girls didn't have to worry about payment at all. At the end of the day, Ally gushed to me about how wonderful and relaxing it was. Willow nailed it. The only thing that didn't go great is that the specific nail treatment didn't last as well as expected, but the management made it right. They gave Ally a free touch up and shellack and they reimbursed me for Emily's mani. I will gladly use them again.

I scheduled a couple's massage for myself and my better half while we were on vacation in Grand…read moreHaven. The salon is located within a strip mall but easy to find. My first impression of the place was relaxed, the front desk staff was friendly while we filled out our forms. We only waited for a few minutes before our massage therapists came to get us. We've had massages before at other places, but they explained the process, asked about our sore spots. They were very nice about my preference for no lavender or lilac which sometimes triggers migraines for me. Once our session started there was a time or two that I heard a door close or someone's voice but it wasn't too disturbing. I had some lower back pain and my therapist chased it all away. My better half thought his was good, but not great. I felt like a new person after mine! I would definitely schedule a massage here in the future. Thanks again for showing my back pain who's boss!

The owner of this salon "banned" me from scheduling future appointments here because she said I had…read moretoo many short notice cancellations during a several month period while my father was in the hospital DYING of CANCER! Truly unbelievable, the lack of sympathy was simply astounding! I did have some cancellations but explained the situation and thought some grace and compassion would be extended to me during an actual life and death situation with my father. I was told previously if your account ever got flagged for short notice cancellations, you would simply be required to put down a deposit towards future appts which seemed perfectly reasonable to me. My stylist explained if you cancel with short notice again or have a no show, then you will forfeit your deposit (again this would have been perfectly understandable). After several emails back and forth with the owner, she explained that she felt the "cancellations would continue to happen" to which I responded how/why would you think that when I explained the situation and that my father is DEAD now?! I started going to this salon in 2020 and have spent a lot of money there. I've had just about every service offered including hair dyes (one of which was so awful it had to be corrected but not before the stylist tried to convince me it looked good when I asked for dark brown and came out looking like Morticia Adams). I will give credit where credit is due, I obviously was pleased with some of the services but thought others should know you will be told one thing regarding their cancellation policy and then afforded zero grace, compassion or empathy if you have to cancel for an actual life and death emergency situation.

I love Woodhouse! I just had one of the best spa experiences of my life here. The new head spa…read morerenewal with facial was insanely good--deeply relaxing, incredibly thorough, and unlike anything I've experienced before. From the moment it started, I could feel all the stress melt away. It was the perfect balance of soothing and revitalizing, and I genuinely left feeling reset. I also received a Swedish body balance massage which was just as amazing. It was customized to exactly what I needed, with the perfect pressure and attention to detail. The entire experience felt luxurious, intentional, and well-paced--never rushed. The spa just recently went through a renovation and although it was beautiful before, I was super impressed with the additions. It was spotless, calming, and beautifully set up, which only added to the overall sense of relaxation. If you're looking for a place that delivers real results and total relaxation, this is it. The ladies who performed my services (Macey and Niki) were phenomenal. Their skill level, professionalism, and attention to detail truly stood out. You can tell they are incredibly knowledgeable and genuinely care about their clients' comfort and experience. During both the head spa service and massage, they checked in at all the right moments, adjusted pressure perfectly, and created such a calming, welcoming atmosphere. Their hands worked absolute magic--I felt relaxed, cared for, and completely at ease the entire time. It's rare to find technicians who combine technical expertise with such a warm, thoughtful approach. They are a huge reason this experience was so exceptional, and I would highly recommend booking with them. I have had other services with different technicians and have had a stellar experience every time. I always feel so pampered and well taken care of. The management and front desk staff are amazing as well...I can't wait to go back!!!

The most relaxed I've ever been…read more The Woodhouse makes you feel like you're the most important person in the room. I did a 50 minute hot stone followed by a 50 minute hydrating facial. These ladies knew what they were doing. There was actually a point where my body just released any tension I was holding. I came out of here relaxed and refreshed.

Go here for my regular haircuts AND went for my wedding as well to get my hair done! It was an…read moreamazing experience and they perfected exactly what I wanted!

Thanks to Jennifer at Phoenix Salon for a wonderful job on a "color correction" from a previous…read moresalon mistake!! She was able to work me into her schedule today, and my hair looks so much better without the brassy striped highlights from another salon's mishap the day before! I highly recommend this salon and the expertise they showed with my highlight disaster!

Amy is my FAVORITE! She has been my massage therapist for years and I have really come to trust…read moreher. She always provides the right amount of pressure for me. An hour massage is not long enough!

I have been going here for years and Desiree continues to stay educated and bring more useful and…read morehelpful techniques to the table. Her reception area is literally wallpapered with all of her certifications. She is attentive, and truly finds the root cause of the issue. At Serenity Body Works, you can get a relaxing message but I have also gone here when I had larger issues and she was able to get me back in place and resolve the pain.