Had a wonderful experience. I got a 90 minute massage and Natalie was EXCELLENT!! She worked…read morethrough my knots and knew when to give more pressure and when to ease up. 5 Stars!

Peggy at Waterfront Day Spa is a knowledgeable, professional and fantastic Esthetician. She gives…read morea wonderful facial; you can tell she is passionate about what she does. My skin glows after a facial with her. The spa is clean, cozy and a darling space. Peggy offers her own signature line of products (that are great), along with Pevonia skin care products, makeup, and plenty of other beauty goodies. The only downside is that Peggy is a snowbird, so the spa is closed during the winter months. She is very missed. If you live in or are visiting Saugatuck, I highly recommend seeing Peggy at Waterfront Day Spa for a relaxing, customized facial.

What a breath of fresh air! It felt like luxury to visit this beautiful Salon/Spa. I got a great…read morecut in a relaxed, spotlessly clean environment. It has a sweet, white, lake house vibe. I could have gone to a cheap, ugly corporate chain, but I like to treat myself to an oasis of calm and beauty when I go in for beauty and self-care services. Persona definitely gives me that and more.

I hate giving bad reviews but I feel compelled to share this one. I've gone to persona several…read moretimes over the years for hair and nails. Nearly every single time there is an issue. When I call, I get their voice mail every time and they don't call back. When I show up to an appt, like today, they are very behind (as in 35 minutes). My time is previous too and don't appreciate waiting that long. Won't be back.

All of the staff are friendly and professional. They listen to what you say, and the results are…read moreamazing! Johnetta is wonderful with hair coloring, cuts, and special events.

I had a deep tissue massage with Leah this afternoon. It was by far the best massage that I have…read morehad there. She worked on all of my problem areas that I told her about before starting the service. She was professional. The environment was soothing. Will return!

What a perfect place. Everything here is top notched the place is gorgeous and the staff is super…read morefriendly and helpful. This was my first spa experience and it was everything and more. My husband booked me a full day here for our anniversary, and I never felt so relaxed! Carissa did my mani and pedi and was accommodating when I ended up not liking my original polish color. Brooklyn did my facial and was awesome at explaining the products and tools she was using. Andrea did my massage and was such a sweetheart. We had great conversations and she had me in stitches with laughter. I loved that the place is so committed to the environment and respective of their footprint. I highly recommend this place to anyone. Would make a fantastic gift for any occasion, or a great date. The next time I come, I'm definitely bringing my husband!

OMG. This place is PERFECT! So happy a friend recommended it or I would have been going to a…read moredifferent place over and over again. I had the most pleasant afternoon here. I came here for a facial and enjoyed a couple hour experience checking out the sauna and hot tub and other relaxation spaces. I had hot tea at one point and prosecco at another point and then they had a little snack menu if I wanted to camp out for the afternoon too. It was a very quiet and chill day so I didn't run into many people. Service was great. Wonderful place to escape. Bring a book and put away your phone. My only complaints? 1. I had wanted to schedule a massage too but was told the massages were booked but that they'd put me on a cancellation list (I was flexible on any time that day). While in the hot tub, I sat next to someone who said she called that morning on a whim to get a massage with her husband and they were both able to get spontaneously get in! I was a little bummed that I didn't get a call about the openings. And 2. The hot tub faces the parking lot on one end and the water system on the other end so I think it would be nice to have some landscaping bushes go all the way around the (small) outdoor perimeter so I'm not looking at cars or big green boxes during my relaxation time. But overall, a great day. I also wish they had some warm and cozy snacks as everything on the list was cold/pre-packaged granola bar-type things. But I would return anytime! Just book in advance because I scheduled several weeks out and they were pretty full.

I've been to Salon Cheveux a couple times. I've seen Brittany the first time and she was great! My…read morehair was a gray silver with alot of new growth on top (and my hair is a dirty blonde) I'm exteremly picky when it comes to who touches my hair especially when going blonde, since I had bad experiences in the past at a previous salon. So I set up a consultation with Brittany so she could see my hair, and we could talk about what we were going to do with it. We agreed on a few low lights on top, and a few highlights through out. When the day came to get my hair done I was extremely excited. Brittany offered my a glass of wine while I got my hair done, and we engaged in casual conversation. By the time I was done my hair looked great. She ended up doing an ombre instead and it looked so natural and healthy. I ended up not coming in again for a few months and my hair grew out so nicely. But I wanted to go back to blonde all over for my second visit, I was in a time crunch and just told the receptionist I needed a cut, and alot of highlights. So someone that was great with blonde. They ended up setting me up with Aubrey. I showed her a picture of what I wanted and since it was so blonde in the picture, she said it would take a few visits to get to that shade of blonde, which I figured. She put close to 100 folis in my hair, and she was speedy and quick, but careful. She was absolutely fantastic! Her personality on top of her awesome skills made for an awesome visit. And my hair is exactly what I expected! Though they are on the pricy side, you pay for what you get! Definitely give Aubrey or Brittany a try if you want the blonde!

Unfortunately, i did not have a great overall experience for my wedding. I would like to…read moreacknowledge Elaina did an amazing job with makeup. My biggest disappointment was my wedding hair. I completed two trials prior to ensure what I was looking for would be replicated on my wedding day. On the morning of my wedding, I specifically asked the stylist to use the hair netting she had used during my first trial, and she assured me it wouldn't be a problem. After my hair was finished, I was then told the salon had run out of the netting, so she had changed the bun instead. My hair looked completely different from both trials, and it was already falling apart before I even left the salon. Makeup artist Elaina attempted to salvage it back together with Bobby pins which was greatly appreciated. It was frustrating the salon didn't have the necessary supplies for a bridal appointment and didn't communicate that until after my hair was complete. One smaller issue was the credit card processing fee. It was never disclosed to me until I noticed the full amount of my deposit wasn't going to be applied to my final balance. Had I known there would be a processing fee, I would have used a different payment method for such a large transaction. Lastly, I got a gel French tip pedicure prior to the wedding. The polish application was sloppy and began peeling off that same day. The salon offered to fix it the next day, but unfortunately the repair still didn't hold. I'm disappointed in the outcome after multiple appointments and significant expense. The services did not meet expectations and I hope this review helps other brides.

Unfortunately, although their service is great, their third party booking service Vagaro stole our…read morecredit card card information. Would be very cautious using this vendor again or only pay in person.

This post is long overdue. I wanted to surprise my wife and her best friend from going up with a…read morerelaxing spa trip, and the staff here worked with me to give them an amazing morning. Due to Covid restrictions, Willow aren't currently allowed to serve any drinks or snacks, but they allow guests to bring their own treats to enjoy. The management coordinated with me to provide a mani/pedi for the ladies and to call me for payment so the birthday girls didn't have to worry about payment at all. At the end of the day, Ally gushed to me about how wonderful and relaxing it was. Willow nailed it. The only thing that didn't go great is that the specific nail treatment didn't last as well as expected, but the management made it right. They gave Ally a free touch up and shellack and they reimbursed me for Emily's mani. I will gladly use them again.

The owner of this salon "banned" me from scheduling future appointments here because she said I had…read moretoo many short notice cancellations during a several month period while my father was in the hospital DYING of CANCER! Truly unbelievable, the lack of sympathy was simply astounding! I did have some cancellations but explained the situation and thought some grace and compassion would be extended to me during an actual life and death situation with my father. I was told previously if your account ever got flagged for short notice cancellations, you would simply be required to put down a deposit towards future appts which seemed perfectly reasonable to me. My stylist explained if you cancel with short notice again or have a no show, then you will forfeit your deposit (again this would have been perfectly understandable). After several emails back and forth with the owner, she explained that she felt the "cancellations would continue to happen" to which I responded how/why would you think that when I explained the situation and that my father is DEAD now?! I started going to this salon in 2020 and have spent a lot of money there. I've had just about every service offered including hair dyes (one of which was so awful it had to be corrected but not before the stylist tried to convince me it looked good when I asked for dark brown and came out looking like Morticia Adams). I will give credit where credit is due, I obviously was pleased with some of the services but thought others should know you will be told one thing regarding their cancellation policy and then afforded zero grace, compassion or empathy if you have to cancel for an actual life and death emergency situation.

My stylist was Sydney. I could not be happier!! I needed my grays blended in along with getting rid…read moreof some old permanent color along with a cut and style. Never in my wildest dreams could I have visioned what it would ask look like in the end. Not only was this the BEST color job I have ever had done but the cut was perfect also. I can honestly say, every service I have had there has been top notch! Thank you Sydney for making me feel and look amazing. Oh and everyone was soo shocked and loved it

The most relaxed I've ever been…read more The Woodhouse makes you feel like you're the most important person in the room. I did a 50 minute hot stone followed by a 50 minute hydrating facial. These ladies knew what they were doing. There was actually a point where my body just released any tension I was holding. I came out of here relaxed and refreshed.

I wish there were more than 5 stars! When I visit my daughter in Grand Rapids, I always ask to set…read morean appointment at this location. You are truly wisked away and feel so relaxed. From the time you enter to the time you leave, everything is perfect! Location just remodeled with additional space. I am so happy to hear that. Kudos to the front desk staff, to the locker room assistants and to the massage therapists. Just go! You will not be disappointed.

Go here for my regular haircuts AND went for my wedding as well to get my hair done! It was an…read moreamazing experience and they perfected exactly what I wanted!

Thanks to Jennifer at Phoenix Salon for a wonderful job on a "color correction" from a previous…read moresalon mistake!! She was able to work me into her schedule today, and my hair looks so much better without the brassy striped highlights from another salon's mishap the day before! I highly recommend this salon and the expertise they showed with my highlight disaster!

Amy is my FAVORITE! She has been my massage therapist for years and I have really come to trust…read moreher. She always provides the right amount of pressure for me. An hour massage is not long enough!

I have been going here for years and Desiree continues to stay educated and bring more useful and…read morehelpful techniques to the table. Her reception area is literally wallpapered with all of her certifications. She is attentive, and truly finds the root cause of the issue. At Serenity Body Works, you can get a relaxing message but I have also gone here when I had larger issues and she was able to get me back in place and resolve the pain.