We carry our auto, home, and rental property insurance through State Farm and have consistently had…read morea great experience. Their team is prompt and dependable when handling claims, which gives us real peace of mind. Melissa recently helped our family start life insurance policies and walked us through every detail so we fully understood our coverage and long-term benefits. She is knowledgeable, thorough, and easy to work with. Her office also provides outstanding customer service and responds quickly whenever we need assistance. We HIGHLY recommend this agent for all of your insurance needs!

And she still decides to leave a comment with incorrect information. Do not use State Farm. You are…read morebetter off spending your money with Progressive, Geico, Farmers, Elephant....anyone but them.

Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

I've had the pleasure of working with Yasmine for several years, and she's been nothing short of…read moreamazing. The trust and relationship we've built over the years mean so much to me. She's always responsive, knowledgeable, and genuinely looks out for what's best for me and my family. It's hard to find someone you can truly trust, and Yasmine has earned mine. I highly recommend her to anyone looking for an insurance representative who truly cares about her clients. The only real improvement that I hope for is that State Farm as a corporation does something to lower rates for current customers and not just new customers. I am truly happy with our agent, Alejandra De La Torre, and Yasmine they are definitely 5 star!!!!

Excellent service, GREAT staff! I have been working with Miss. Jennifer Navarro past few months for…read moresome properties and my auto insurance. I find Jennifer as an intelligent, courteous, honest, well-educated, and a kind individual. Mehrdad Vatani, Ph.D.

Switch from another State Farm agent to this location, I was assisted with ALL THE INFORMATION and…read moreanswers to my questions by a representative named Kate! She went above and beyond to help me with exceptional customer services. I highly recommend calling this location and requesting Kate she was a ABSOLUTE GEM in insurance customer service and had KNOWLEDGE of what she was actually doing. So grateful for this agent and Kate.

Honestly, they are the best agents. Really helpful, really approachable and really caring for you…read more I believe they would do whatever they can to help you out. 100% and 1000% recommendations to switch with them. My experience with them just feels like family. They care for you and understanding on every situation.

I used to be with Farmers a few years back and switched to another company. Now I am back with…read moreFarmers because they have absolutely the best service and people hands down, not to mention their rates are better. Kathy Crable took care of everything I needed - it was fast and easy and she was on it and with me every step of the way. I will remain with Farmers because I have not been able to find this awesome service at any other insurance company....EVER.

Amazing service all round from Derek and his crew! From car insurance to life insurance to renters…read moreinsurance Derek's got me and family covered!

Gold star here for customer service. It's refreshing to work with a professional who takes…read moreownership of an issue, then follows up until best possible resolution is attained. State Farm has been our P&C insurer for over 40 years, spanning five agents. We've had the good fortune to have only two significant claims & a few lesser ones. State Farm has always delivered, fairly and appropriately. Great agent, great insurer. Great combination!

Again my rating stands. For anyone reading this review now the dates are changing. During our…read morephone conversation I was told by the agent Ryan Torres that they called me in 2020 and that's all he saw? Now they have called me in 2019 and 2023. So I am sure they are just throwing out dates now. Also, he understands my frustration of having someone laugh as they hang up with you when you say you will give them bad reviews.

Exceptional Team…read more.. Sometimes dealing with "all things insurance", can be a frustrating experience. Not at the Ryan Torres State Farm office. The team of Ryan, Kyla, and Yvonne provide exceptional service. There is something tangible about this when it comes to protecting your home, auto, life, etc. I primarily work with Kayla (but the whole team has been interactive & supportive; including Ryan the owner agent) Kayla is responsive, attentive, insightful, and caring. These can be rare attributes; especially in the insurance segment. I trust the team at Ryan Torres State Farm. I'm confident in my coverage and protection, and know I can rely on them when needed. Finally, Transactional dealings...price shouldn't be the only factor when selecting insurance (see above), but is a key component to purchase behaviors . Ryan Torres State Farm was the lowest rate. I bundled my home & auto. I shopped the big five players in the space and State Farm beat everyone. I defined the coverage to assure an equal playing field. Same coverage for less cost... not to shabby!

Two years ago, I opened a homeowners insurance account with Hughes Insurance Group, expecting it to…read morebecome effective on an agreed-upon date. A month later, I was shocked to receive a letter from our mortgage company stating that they were going to drop our account due to a lack of homeowners insurance. It turns out that Carol Stockdale, the agent handling our paperwork, had forgotten to file it, leaving us without coverage for weeks. I let this serious error slide because Carol was recommended by good friends. We managed to correct the issue, and a couple of years passed without major incidents. Ten days ago, I reached out to the owner of the agency, Jason Hughes, requesting an audit of our property. We live next to a wooded area, have a new roof, and have made several other changes that should affect our coverage. Jason promised to get back to me the following day, but I am still waiting for a response. This situation has left me concerned about the reliability of Hughes Insurance Group. I can't fathom having them advocate on my behalf in a real time of need. Trusting them to handle a claim or provide assistance seems risky based on my experiences.

I have been with Jason for close to 8 years and the great thing is that I have not needed to call…read morehim much because my insurance runs smoothly, however when I did need him, he was very responsive and a tremendous help. I was overwhelmed with a claim and as a result, missed some important correspondence. Jason advocated on my behalf and saved me a bunch of headaches. I look for personable agents and he definitely was helpful and available. Thanks!!!!

Ismael and Morgan were extremely helpful as we dealt with a total loss car accident. Another driver…read moreran into the rear of our vehicle while my son was stopped at a light. They both helped assist in making the process go smoothly.

I have tried to resolve an insurance issue with this man and his office staff for years. They are…read morepolite, say that it's taken care of, then nothing is done. I finally got tired of dealing with them and went in person to my local State Farm Agency. I explained my problem and asked if I could please move my policy to their office. Before I could do this, I had to have Mr. Cantu's office release and transfer my policy . I asked the local agent to call them, hopefully, to get something done. Mr. Cantu became defensive AND rude to my local agent. I was in the office listening to Mr. Cantu's unprofessional response. I then called him directly, from the local agents office, a Mr. Cantu gave me an apology for his people and admitted they had not handled things well. Then he lied to me saying everything was taken care of and he had transfered my policy as requested. Since no one in his office asked where I wanted the policy transfered or to which agency, that was a lie Because he refused to do as asked, it took another week of waiting for paperwork to go through channels before I could have my account moved. There is more to the story but it's too much to include here. Don't do business with this unprofessional lier. I am escalating this with State Farm. No one should be treated like I've been treated.