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    Derek Allen - State Farm Insurance Agent

    5.0 (4 reviews)
    Open • 9:00 am - 6:00 pm

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    Services - Derek Allen - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

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    Mike Katsus - Liberty Mutual Insurance

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    Liberty Mutual insured, Zachary Hatfield, rear-ended me at a stop light. It has been two weeks and…read moreno estimate. No adjuster. No rental car. Tiffany and Tobias were the claim rep + adjuster and have done nothing to date. Now having to go through my own insurance which will sue (subbrogate) their insured. I would hate to have a policy from Liberty Mutual bc you're on your own.

    Not the best communicator. Mike never advised that we would be required to use an invasive app for…read morea month that monitors our every movement and even makes you manually identify yourself as a passenger when you're in a car lest it think you are driving. We only learned of this requirement at the 11th hour as we were installing the app. Because we refused this burdensome and invasive process, the cost went up another $300. When I explained my frustration regarding this, Mike expressed no regret and certainly offered no apology. It felt like we were just another number to him and not real people. Most people I know value their privacy and do not want to be burdened with manually logging every time they are a passenger. The lack of any kind of empathy, let alone any regret in not telling us sooner, really disappointed us. I suggest Mike warn his clients up front that the price he is quoting (which just so happened to be the Liberty Mutual quote...) that would seem to be beating the competitors' quotes includes an assumption that the client will agree to a personally invasive and burdensome app tracking their every move for a month. Instead, I suggest he be transparent and let folks see the price without the invasive app requirement so they can make an informed decision.

    Farmers Insurance - Jenny Harrison - Farmers Agent: Jenny Harrison

    Farmers Insurance - Jenny Harrison

    (17 reviews)

    Brentwood

    I have used Jenny Harrison for years and she happily took my money for both my automobile and…read morehomeowners insurance. All was good till I had a claim. I thought my roof had been damaged by the freeze and called her office. Her staff recommended Corbin Stevens at pristine roofing. He came out and said I had Hail damage, I filled a claim and it was approved. Corbin did my roof and I paid him the money I received from Farmers plus my deductible. I took a closer look at the estimate and realized that I had been paid for screens and also to have the drip edge replaced, Corbin did not do either of those but took the money for it. He eventually gave me the money back for the screens, but still continued to say he didn't owe me anything. Here's where things went south with Jenny, I reached out to her office for help and went there to meet with Travon and showed him the estimate and my contract with Pristine roofing. He said he would get with Jenny and let me know. He called the next day and told me that Corbin's mother was a personal friend of Jenny's and that Corbin told her he did not owe me any money and that it was my word against his even though we all agreed he did not do all the work he was paid for. I made several attempts to have Jenny call me and she would not. I had to contact the district manager for help, which he was able get my money back. I asked Travon if they were going to continue to use Pristine roofing and he said yes that his mother was a personnel friend of Jenny's and they only had one complaint. How many times do you have to steal from a customer before you are no longer used. I changed agents, very unhappy. Tom Chronister

    Jenny is a great agent!…read more She is very knowledgeable about Farmers Insurance and works hard to find you as many discounts as possible on whatever policies you're looking for. She's very professional and friendly, and accurately and thoroughly answers any questions you might have on your coverage. I definitely recommend her!

    Blake Miller - State Farm Insurance Agent - State Farm Agent

    Blake Miller - State Farm Insurance Agent

    (16 reviews)

    A year or so ago I was shopping for insurance and came across Blake Miller insurance agency in…read moreAustin. I had an invite to call later to discuss my insurance needs with him he spent a lot of time with me on the phone discuss my options and gave me recommendations as to what insurance I should carry. Well, Blakes proposal was a few dollars more than the cheapest proposal I had received. I decided to go with him for my insurance needs. The main reason was that he was local and that he took time to work with me to find the best insurance for me possible. He committed to always be there in case I Had any questions or concerns. His office always answers the phone and answers my questions or requests. Even though he was a little higher than the other quotes I received I am a very happy client and certainly glad I decided to go with Blake. I recently received a $125 discount on my renewal quote for safe driving and low mileage.

    So, about a year ago, there was a fire in the apartment above mine. While the fire didn't actually…read moremake its way into our unit, a whole lot of nasty water and smoke did. I'm so, so glad that we were insured through State Farm. The folks in this office and those working the 1-800 number were wonderful to work with, and made an incredibly frustrating and stressful time in our lives as easy as they could. Absolutely everything was covered. There was the obvious stuff, like replacing things that were destroyed, our hotel bill, and the reallllly expensive bill to have every.single.thing we own cleaned. And then there things we didn't even realize they would cover, like all our gas and meals until we could find a new apartment. A sidenote: Renters, please make sure you always have renters insurance, even if your community doesn't require it! It's really cheap, and we would have been super screwed without it.

    Derek Allen - State Farm Insurance Agent - autoinsurance - Updated September 2026

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