Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

I've had the pleasure of working with Yasmine for several years, and she's been nothing short of…read moreamazing. The trust and relationship we've built over the years mean so much to me. She's always responsive, knowledgeable, and genuinely looks out for what's best for me and my family. It's hard to find someone you can truly trust, and Yasmine has earned mine. I highly recommend her to anyone looking for an insurance representative who truly cares about her clients. The only real improvement that I hope for is that State Farm as a corporation does something to lower rates for current customers and not just new customers. I am truly happy with our agent, Alejandra De La Torre, and Yasmine they are definitely 5 star!!!!

I believe I've been with this office for a total of 8 years and have had exceptional service,…read morestraight forward, and never had to call about payments or issues with the plans. I just never had any issue before. After removing my old car and adding my new car to my account, I was quoted a great price but never paid the price I was quoted and agreed to pay. My payments were either more than double what I was quoted or $10 a month. I was never given a rationale to help me understand what was going on with the payments. I called numerous times to get an explanation and was given gray rationales each time but no answers. Lisa (staff) only added to the stress and was incredibly insulting and told me, "you're finally caught up on your payments." I was confused by this statement as I have automatic pay set up and never been informed of any delinquencies. On a previous conversation, I explained to Mr. Sullivan I didn't care to speak with Lisa as she's not solution focused but understand he's busy and not readily available to converse with. Perhaps Lisa needs more training so she can offer solutions for customers instead of circular conversations that seem almost antagonizing. I ended up calling another State Farm office and they explained that the fluctuating payments may be "balloon payments" as there are changes in how State Farm bills now. I'm staying with State Farm but moving to their office where they attempt to explain and aren't argumentative with clients. It's unfortunate I'm switching offices but need less stress, straight forward answers and a place that offers educates clients through changing processes.

Friendly service and responsive. Have had auto and home policies through here since 2022.read more

We've been with Brent Allen State Farm for years and have always had a great experience. They've…read moretaken care of our home and multiple vehicles, and Brent and his team have always been friendly, helpful, and easy to work with. It's nice having an agent we know we can count on. Highly recommend!

Brent Allen is the man! He's always available when I have a question and has done an incredible job…read moresimplifying insurance and making the entire process easy to understand. Instead of insurance feeling confusing or overwhelming, Brent takes the time to explain everything clearly and makes sure I know exactly what I'm getting. He's responsive, knowledgeable, and genuinely easy to work with. I highly recommend Brent and his team to anyone looking for a great State Farm agent!

Shelby and her team are extremely professional. Admittedly, I can need a bit more attention…read moresometimes because I want to be clear about things. One time, I was even impatient with Shelby when setting up the account, but she was very personable in return. (Moving can be so stressful/emotional). Kudos to her for the great advice she gave me regarding renter's insurance, landlord insurance, additional electronic insurance at a great price, and setting up auto pay, with emailed billing. She (and others in the office) are highly responsive, courteous and responsible individuals. It's no surprise she is still going strong in a competitive market such as Austin where the market is crazy. We should support small, local businesses where the leader is an extremely hard worker. Well done, Shelby!

Very knowledgeable. My previous insurance company was over-charging me for auto and had me on a…read morehome policy that was not enough coverage. I got all of that completely settled and made the switch. Great service / extremely patient with me and my questions. I can't believe I was with the other guys for 28 years. I'm in good hands with State Farm. LOL.

Two years ago, when I moved to Texas, my loan agent referred me to Stephanie's office for my…read moreinsurance needs. As a long time State Farm customer, I was happy to find an agent in my new home area. Stephanie has been wonderful to work with. Knowledgeable, friendly, super efficient...I've been so pleased with her fantastic service. Today I called her office and her assistant, Jessica, helped me sign my new car up for insurance. She was helpful, friendly...the process was super easy and quick. I'm so grateful for the referral to Stephanie's office. They have made my insurance process so easy and I have great coverage. Highly recommend this office!!!

I just had my annual phone call with my agent Yari Villarreal she calls me every year to see how I…read moream doing this year. My homeowners insurance did go up and I did had some questions. She is part of Brent Allen State Farm in Liberty Hill. And I live in ROUND Rock but she always gives me the best customer service like if I was living right next to their office. In the world of Insurance, Customer Service is very rare especially when an insurance agent calls you up once a year when your policy renews and says, do you have any questions? Yari took the time to explain all three of my policies in detail with me, my homeowners, my umbrella, and my car insurance, although there was a slight increase on all three but with inflation what isn't going up. What was exceptional? Is she took the time to go over my policy in detail line by line answering my question from the annual statement that I received in the mail, the week before. She answered questions on liability, deductible replacement value versus current value. Total home coverage. I mean everything I talked about what if the tree fell down? What if the fence fell down? What if I had a bad storm? she explained everything what if I had water damage I mean in detail what was covered by my insurance policy. She was very pleasant and kind and patient because we went over all three policies. I think it's very rare when you find an insurance agent who takes the time to call YOU!! and talk to YOU!! about your policy! That is a sign of a really good agent and good leadership. I may live in ROUND ROCK and Yari, office is in liberty Hill, but I get first class service whenever I call them. My last insurance agent I was with them for 12 years and they never ever called me once, until I called them to cancel. Then they started to call me. It was to late because I was going to Brent Alan State Farm. The best move I made was having Yari as my insurance agent and being covered by State Farm . I hope I never need them to cover my house, but I know that if I do, Yari has my back . Thank you, State Farm, and Thank You , Yari Villarreal.

Agent Daniel Dickson was very patient, kind and thorough in walking through our vehicle and…read morerenter's insurance policy options. State Farm saved us about 50% from our previous insurer, AAA. Hopefully the claims process will be just as pleasant.

I'm sure these guys mean well but this is the most stressful experience I've had with insurance…read more My last agent was amazing and sadly passed away so I was transferred to these guys. Customer service could be much better.

In 2007, upon advice from a dear friend, I switched to State Farm Insurance Agent Gary Renfro. My…read morefriend couldn't say enough wonderful things about Gary. In the near 6 years that I've been with Gary he and his team, Hildi and Lynn, have consistently provided great service. So much so that I've "converted" others to leave their former insurance companies and join -smile. If you're in the market for quality insurance coverage, cost saving and great customer service please consider State Farm Agent Gary Renfro.