Joana is the best. She has a good knowledge and extremely customer oriented executive. She has…read morehelped in my home insurance and given me the best price. Thank you Joana. Happy customer

Don't go GEICO insurance the lady in round rock she is so rude behavior and don't know how to talk…read morewith customers they give best after 2 premium the raise your policy with out any reason just earning free money from customer

I've been a Geico customer for over 15 years (nearly every year since I got my driver's license) &…read moreI had no issues until now. I took my vehicle to a shop for repairs in 2021 (almost 5 years ago) & unfortunately, that shop did a poor/faulty job and welded metals that don't provide a good seal, which resulted in a major oil leak from my front differential now (nearly 5 years later). I'm grateful to have Geico, since they have lifetime warranty coverage for faulty work. I am not happy about the many difficulties involved in the claim process for this. I initially spoke with 2 reps who seemed to be going above & beyond to help with this claim, but they didn't actually do anything they said they were doing. I provided lots of information that didn't get entered into my account, which delayed my repairs a whole extra week! I also haven't been getting returned calls as promised from my adjuster or her supervisor, & they put the warranty work under the original claim #, which means I don't get the benefit of having a rental vehicle (which is included in my policy) since I maxed out my rental coverage for the original claim back in 2021. How ridiculous! I've been a loyal customer for over a decade (nearly my entire adult life) & I'm expected to suffer for something I didn't cause. How hard would it be to create a new claim # with the original claim attached, or to just revise the original claim to include another round of rental coverage to make up for the unexpected & unnecessary impact of the original faulty work? I am looking at 2+ weeks before my vehicle is repaired. I don't even know yet whether there is more damage caused by this. Thanks Geico, for ALL of the additional stress that resulted in your customer service downfalls & rapatious policy when it comes to rental vehicles. I'll be shopping around to see how other insurance agencies are handling their customers' needs. Y'all can do better, Geico...I witnessed it for years!

Most insurance company's follow up with you with in one to two business days after an accident…read more Instead GEICO passed me around 7 different times and I still have not been able to share my statement before they went and paid on a claim for someone who threatened a state employees life at the time. I am so done with GEICO and you all should be to they are the worst and I will be calling a corporate office soon to get this fixed there police's state they will call you in one to two business day. It took them 4 months to reach out to me. Screw GEICO to with StateFarm where they don't lie to your face.

I returned a call seeking a car insurance quote. I spoke…read morebriefly with someone who identified himself as Tommy or Tod. When I explained that I was returning a call about a quote, the representative abruptly ended the call hanging up while I was still speaking. This was unprofessional and disrespectful. I expect to be treated courteously when I reach out to do business, regardless of who I am . Minority people need insurance too ..

Quick and easy process for changing an auto policy over when I was shopping for a better rate!read more

Best insurance agency ever! I always recommend everyone to them. They truly are so competitive and…read morethe service is always so pleasant. If you need a quote on Saturday they are there to be of service. Love them.

We have usually done everything online in the past but am so HAPPY to have called and worked with…read moreLorena. She worked really hard to get us all the discounts available and ended up saving us thousands of dollars a year over what we were paying to the P company . She was super helpful and professional. Glad to be back with GEICO thanks to Lorena.

Let me start off by saying that I've used Geico for several years now. Up until this recent…read moreexperience I've been extremely happy with the support, prices, and customer service they, as a company, have provided. This "review" is expressly directed at one small branch of Geico. The Auto Damage Adjuster and her Supervisor in Killeen, Texas are the worst I've ever had the displeasure to deal with. Latwonna Childress and her Supervisor George Miller are both nearly worthless. My truck was involved in an accident. Latwonna had it towed to Caliber Collision in Killeen on the following day from the Tow Yard it was at. For the first 10 days Latwonna sent me a couple of messages with updates, as did Caliber Collision. Then Latwonna completely disappeared for two weeks. Neither I nor Caliber Collision were able to reach her. She ignored several phone calls, several voice mails, and several text messages from me requesting a simple update. Likewise, Caliber Collision submitted their supplemental costs for review and approval, Latwonna ignored these as well and Caliber Collision was unable to get in touch with her. After two weeks of this I called Geico Customer Service, spending over an hour on hold, before speaking to a representative. Ironically, the Geico Rep was able to reach Latwonna within 10 seconds. Once we started speaking, she acted like I was annoying her by bringing up her being MIA for 2-weeks. Then claimed she "Just got the supplemental request" yesterday..... it had been 2-weeks... This was the most unprofessional behavior I've ever seen. No apology, no excuses, just straight up indignant that I was bothering her. I called her Supervisor, George Miller, the following day. I explained the entire thing to him. I explained that the rental Geico provided (that is part of the coverage I pay for) was due to expire in 2-days' time, and because Latwonna had been MIA for 2-weeks, the repairs on my truck were now 2-weeks behind schedule. He made so many excuses for her behavior, tried to quantify her ignoring my attempts to contact her, and then informed me that "Geico Policy" would not allow him to extend the rental. I asked him if it was "Geico Policy" to leave the repairs of a customer's vehicle in limbo for two weeks? He had no legitimate answer. So now I am without a vehicle, the Geico's Killeen Branch is free and clear and doesn't have a care in the world.... So if you're in Killeen, I would caution you to steer clear of Geico, especially the two agents dealing with the Auto Damage.

This is a SUPER SAD AND SORRY bunch of employees! I walked in this morning, to handle some…read morebusiness, and no one approached me! Everyone stayed seated in their seats and glanced up at me...then ducked their heads back down, with NO ACKNOWLEDGEMENT! No one came from the cubicles or from the back to help me...I briskly walked out! This place has never been a help the three times I've tried to come in to handle some business! Three strikes...You're out for me GEICO KILLEEN Office! Y'all TOTALLY and COMPLETELY suck!

Working with Kevin Ward was a great experience. Very professional, detailed, answered all of our…read morequestions quickly and accurately as we moved three policies to this firm. Highly recommend this firm and working with Kevin.

Our realtor referred us to Kevin at Benjamin-Fry Insurance and we have nothing but great things to…read moresay about him! Kevin was able to help us bundle our car insurance with our new homeowners insurance, and we saved a lot of money in the process. He also guided us every step of the way and made the process seamless. Homebuying/ moving can be stressful, so it was a huge relief to have this part of the process taken care of for us!

I'm sure these guys mean well but this is the most stressful experience I've had with insurance…read more My last agent was amazing and sadly passed away so I was transferred to these guys. Customer service could be much better.

Wow Terrible Worst…read moreagent ever, stay away from this guy and State Farm. I've been a customer for 40 years This agent won't respond He has no business in the business

I have been with State Farm for many years now and wouldn't think of making a change to another…read morecompany. They have been always helpful answering my questions and addressing my concerns. Always friendly and such a great disposition. Special thanks to Jill for assisting me with some matters regarding my life insurance policy recently. She is always so pleasant and friendly making me comfortable they way my persona policies are being handle by State Farm. Thank you Jill! And to Barbara ( I believe that's her name) the receptionist, she is such a wonderful person, always patient and caring whenever I have called, great customer service. Thank you for always being so nice, kind and friendly :)

This man while I'm sure means well and has good intent but he has listening issues, enjoys speaking…read moreover you and might not recognize his condescending choice of tone and vocabulary. Do not recommend unless you enjoy being talked to like a child.

Great Agent that helped me out with my Classic car insurance, he was knowledgeable and found the…read morebest deal for my situation.

Asked for a quote and got one. Asked for some adjustments and haven't heard back in multiple weeks…read moredespite multiple follow-ups and call ins.