We have been Germania customers for over 35 years, we have been through 3 agents retiring from the…read morebusiness and now Dean Smith has retired as well....So, Will Sneed with Pratus Insurance has taken his place and I have to say I am extremely impressed with the customer service I am receiving! It's like we're old friends- he listened to some unique needs we had, he researched the situation, presented us with what Germania looked like and then listened to my concerns with that, picked up the phone and called the underwriter to make sure they understood and we ended up with better results. Because he took the time to listen to me, and be my voice to Germania, I am still a Germania client and I am proudly a Pratus Insurance client!! Thanks Will- well done!

After moving to Burnet this past month, our auto insurance was coming up for renewal and was…read moreexcited to be able to do business with a local agent, so I chose one, Dean Smith Insurance. I spoke with Rebecca in his office and as she was taking lunch and needed to call me back, I emailed her with details so she could work on my quote when she got back. She called, I told her I emailed her and she said she would contact me if she had any more questions. She did email me with a few questions, I replied before 3:00 pm that same day. I have not heard back from her since, and it has been two full business days since I first called her.

Dan has been my insurance agent for over 40 years. He has done amazing work for me and me family…read more Rose and staff members are hopeful when needed. I feel like he is one of my brothers instead of my insurance agent. Thank you Daniel Ruiz... YOU ARE AWESOME! Cynthia Owens

Dan has been my families insurance provider for years! He and his team have done one amazing job…read moretaking care of us. I want to always give a huge shoutout to employee Rose for being so helpful on such a short notice. As cliche as this sounds, this agent and his team has truly been there for my family.

I just had my annual phone call with my agent Yari Villarreal she calls me every year to see how I…read moream doing this year. My homeowners insurance did go up and I did had some questions. She is part of Brent Allen State Farm in Liberty Hill. And I live in ROUND Rock but she always gives me the best customer service like if I was living right next to their office. In the world of Insurance, Customer Service is very rare especially when an insurance agent calls you up once a year when your policy renews and says, do you have any questions? Yari took the time to explain all three of my policies in detail with me, my homeowners, my umbrella, and my car insurance, although there was a slight increase on all three but with inflation what isn't going up. What was exceptional? Is she took the time to go over my policy in detail line by line answering my question from the annual statement that I received in the mail, the week before. She answered questions on liability, deductible replacement value versus current value. Total home coverage. I mean everything I talked about what if the tree fell down? What if the fence fell down? What if I had a bad storm? she explained everything what if I had water damage I mean in detail what was covered by my insurance policy. She was very pleasant and kind and patient because we went over all three policies. I think it's very rare when you find an insurance agent who takes the time to call YOU!! and talk to YOU!! about your policy! That is a sign of a really good agent and good leadership. I may live in ROUND ROCK and Yari, office is in liberty Hill, but I get first class service whenever I call them. My last insurance agent I was with them for 12 years and they never ever called me once, until I called them to cancel. Then they started to call me. It was to late because I was going to Brent Alan State Farm. The best move I made was having Yari as my insurance agent and being covered by State Farm . I hope I never need them to cover my house, but I know that if I do, Yari has my back . Thank you, State Farm, and Thank You , Yari Villarreal.

I've had the pleasure of working with Yasmine for several years, and she's been nothing short of…read moreamazing. The trust and relationship we've built over the years mean so much to me. She's always responsive, knowledgeable, and genuinely looks out for what's best for me and my family. It's hard to find someone you can truly trust, and Yasmine has earned mine. I highly recommend her to anyone looking for an insurance representative who truly cares about her clients. The only real improvement that I hope for is that State Farm as a corporation does something to lower rates for current customers and not just new customers. I am truly happy with our agent, Alejandra De La Torre, and Yasmine they are definitely 5 star!!!!

Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

I scheduled my appointment online and checked in as soon as I arrived to the office. Sarah called…read moreme right away and was so helpful and kind. She made the registration process so easy. The office is huge and very clean. I had a wonderful experience here. Thank you Sarah!

I had a great experience here. However, I'm convinced this is in part due to the fact that I made…read morean appointment with the office in advance. I strongly recommend you do that over just walking in and waiting! I thought I had all of my paperwork together, but when I was working with the woman at the counter, I learned that my situation required extra documents. I was really frustrated. But she was kind and wrote everything down for me. She even highlighted the parts of the form that were necessary for me to fill out. I left fully informed on what I needed to obtain. She also told me what kind of appointment to select for my return. So, despite not completing what I wanted to do, I left with the knowledge of being able to achieve it.

Anthony is literally the only person who fought for my less than perfect record. He got insured at…read more$300-$400 less PER MONTH than anyone else could and did it providing more coverage than anyone else could. Upfront: my driving record is crap, and Anthony busted his booty to not only get me insured, but do it at a rate that wasn't highway freaking robbery. Then, he went above and beyond and reduced my home owners insurance by $400 per month with higher coverage. AND got my bike insured for less Thant previous company that I had had for 10+ years. With all my blathering the bottom line is this: Anthony is a MIRACLE WORKER. He really cared about his job and taking care of people. It shows and is a rare quality. THANK YOU, A.H.!!

Anthony is amazing! He really cares about his clients. You absolutely feel like family! He puts his…read moreheart and soul into his work and you can tell! If anyone ever asks me if I know a good agent. I practically yell his name at them and point them to his website!

Due to my heart condition, my Cardiologist wrote me the recommendation to get a handicap license…read moreplate. I was under the impression I'd have to take the long drive to Georgetown to get it. I was mistaken. I can get it here locally at the tax office. So I pulled in one weekday the parking wasn't that bad. I walked into the lobby and that's where the confusion is because the doors are not labeled well. Plus, I was expecting to go into an office as opposed to a large waiting room. Now, once inside the waiting room, they have the big signs saying take the number. Another sign where you need to login. Then you take a seat and wait. Now I made the mistake of coming mid morning which was a little busy. My wait was about 30 minutes. So I walked over to the desk, set up for one of the people taking care of you. I handed them the letter from my doctor. She asked me a few questions. And then said my total was 50 Cent. I repeated you want 50 Cent, she said yes 50 Cent. I ask again it's only $.50 right like two quarters and she said yes, and she was laughing at this point. I have never been to a government building and paid this cheaply before. Once the money was exchanged, she handed me my new plates and asked if I was going to change them in the parking lot or at a later time. Since my neighbor was going to change them for me, I said a later time. So she explained where I can drop off my old plates. Handed me a packet of paper papers that have instructions on them. Then she told me have a nice day and I left. That was extremely easy

Julie was amazing she helped me with my car title which made my first time experience fast…read moreefficient! This location is in Cedar Park which opens at 8am.

Joana is the best. She has a good knowledge and extremely customer oriented executive. She has…read morehelped in my home insurance and given me the best price. Thank you Joana. Happy customer

Don't go GEICO insurance the lady in round rock she is so rude behavior and don't know how to talk…read morewith customers they give best after 2 premium the raise your policy with out any reason just earning free money from customer