Took in my 73 Gibson SG with a neck break....it already had multiple neck breaks... Its had a rough…read morelife...thought it was done for... but he somehow fixed it and a few other problems I didn't even ask for and now it plays better than ever!.. It took a little while but thats just because this guy knows what he's doing and is in high demand... if you care about your instrument this is the place to go.

Terry sold me my first guitar, a ESP Viper which I still have today which is my favorite guitar and…read morea Rivera amp which I also have. Since then I've bought all my guitars and amps from Terry, including a Martin acoustic/electric, a Strat, along with my sons Fender Jazz bass and amp. My son explored many stores checking out basses and amps. Terry asked what my son was looking for and what music he was playing. He let him browse and take his time with no pressure. Every time I go in with an instrument or amp in need of repair Terry drops what he's doing and, at the very least, looks at it or repairing it then and there. I went in looking for a new acoustic guitar and Terry found out I liked Martin's but couldn't afford one. He sold me a Martin with a cracked panel on the face at a fantastic price assuring me it wouldn't bother the sound and offered to fix it if it did. I still haven't repaired it. Places that have remained in business over the many years and are truly special during my younger days are few and far between.

Scott knows his stuff. He is a piano technician, and so he can tell you about the piano you are…read moreplaying and how each piano is constructed to produce the touch and the sound you hear with each keystroke. It's rare to see someone as excited as he is about pianos. He cares that the pianos go to a good home, and he even went to retrieve a piano from Albany for me based on the Kawai pianos I was considering. Beyond being impressed by his knowledge and his excitement, as a piano player, I also appreciated that he gave me the time and space to meticulously try out the different models of the Kawai pianos I was considering. He also offered to let me play the Steinway grand while I was there, and of course I had to!

Bob Wolf absolutely was charming and helpful. He listened to what I wanted and was important to…read moreme. He stayed over an hour after closing to help for choose the right digital piano for me. I totally enjoyed the experience of buying a piano. I am thrilled with the piano I got and the transaction. Please take the time to stop in.

This is one of my favorite local businesses in CNY. Everyone is so kind and knowledgable. I…read morerecomend purchasing a Piano from Piano and Organ Center.

Tom is excellent. Very straightforward and knowledgeable. No nonsense approach. Skilled workman…read moreand prices fairly. I recommend him without reservations

Tom's a very busy guy! Usually you can expect his repair quality is going to be better than what…read moreyou walked in with. Not to set unrealistic expectations though, he's good at what he does. You may find yourself waiting for results though and for the most part it's worth it.

ISH and Jesse are always kind and helpful when I e mail with questions. They have unique custom PRS…read morecolors. I am an avid guitar collector and hope to get my first guitar from them this week as I am working on a trade.

I've been a guitar player for 45 years and my oldest guitar is 27. I took it in to see if it needed…read morenew frets, or at the very least the frets dressed. The tech said that it looks like it has another few years in it before that needs to happen. So, instead of trying to upsell me, he said all it needs is a tune up. I just saved a few hundred dollars. Plus, the shop is quiet, and there are no metal guitarists showing off their shredding skills. It more of a showroom with a no pressure salesman ready to help as needed. Call to make an appointment.

Kris did a great job reworking our Yamaha upright. Took the innards back to his shop to work on the…read morehammers, gave it a great tuning and cleaning on the return. With a $65 base for tuning and the excellent work he is highly recommended.

My experience started a couple months ago when I hired another Syracuse area piano technician to…read morerepair and tune my piano. At first, I was annoyed that he was around 45 minutes late, but I thought he had done a good job, until the repair which cost almost $700 failed within a week, and the piano was out of tune within a few days with some keys being off almost a whole note. The tuning was almost another $100, not even included in the repair cost. This led me to searching for someone else to give me an estimate and to re-tune the piano. After some searching, I found out about Kris, the owner of Piano Service Unlimited. Obviously at this point I was a bit weary of anyone claiming they could fix it and tune it properly. I set up an appointment with him anyways, hoping to have a better experience. To say the least, he did not let me down. He arrived about 10 minutes before the scheduled appointment, dressed appropriately in a company shirt and with his company logo professionally displayed on his car, compared to the t-shirt the other guy showed up in. He was very friendly, and seemed to love to talk to me about the piano and I could tell immediately how passionate he was about his work. A good sign in my eyes. I proceeded to tell him what was wrong, and showed him how horribly it was repaired and how out of tune it was, even he was shocked by how horrible a job was done, but wasn't surprised, due to his previous experience with pianos he has re-repaired shortly after other technicians in the area had "fixed them". After a few minutes, he pinpointed what was wrong, which was something else entirely, the previous "fix" was unneeded and actually caused more damage. He described it, and said it was basically like a slightly wet bandage, it might stick for a little while, but will fall off quickly which gave me a good laugh. He gave me an estimate around $300-325, including the tuning which I believe was around $65 of the cost, 1/3 less than the first technician's price. After letting him work for a little while, I could tell he already had everything fixed since he had begun tuning the piano. After about 30-40 minutes, he was done, and he had done a very thorough job, going through all the notes multiple times. After I came back in, he showed me the work he had done, everything looked to be back to brand new, I couldn't tell anything was ever wrong, and all traces of the previous "fix" by the other technician were gone. On top of that, he gave me a further discount because he felt bad that I had gotten ripped off the first time. It's now about 6 weeks later and everything is still working perfectly. The piano is still perfectly in tune and sounds absolutely amazing, better than when it was first delivered and tuned by the store I bought it from. I am pleasantly surprised to find an excellent piano technician/tuner that was professional, and had fair, affordable prices. I simply can't believe that his prices are as low as they are compared with others in the area, considering the excellent service he provided compared to the other technician. At first I was worried it was a too good to be true situation, but clearly that is not the case. It goes without saying, but I'll say it anyway, I highly recommend Kris from Piano Service Unlimited! He was punctual, professional, polite, great to talk to, and extremely gracious by reducing the cost, due to the screw ups of a competitor and genuinely feeling bad I had gotten ripped off. I have definitely found the technician I will be using from now on, and I will definitely be using him every 6 months to have the piano tuned, per his recommendation as well as the manufacturers. Look no further than Kris, he is an excellent technician and a wonderful person. P.S. Sorry for the length, but I felt it was all relevant information. I will be gracious and not mention who the other technician was, All that matters is how positive this experience was, not how negative the other was, however it was helpful information to compare them.

Fantastic service! She is so kind and knowledgable! I would definitely recommend to anyone who…read moreneeds a piano tuned!

Excellent recording studio. I booked a studio session with Make and we created magic. Make is a…read moretrue pioneer in the Syracuse music scene. Great production, sound and overall great experience.