I'm updating my original 1-star review based on what eventually happened…read more My phone experience with Apria was very poor. I was repeatedly told over the phone that I would need to go to the South San Francisco location, and the guidance I received in multiple phone calls was inconsistent and unhelpful. However, my in-person experience at the Santa Clara office (which is much closer to my home) was a completely different story. Someone (Kader, If I remember the name correctly) at the Santa Clara office took the time to actually help. While they were not able to directly provide the compliance report I was asking for, they: - Provided me with the SD card -Clearly explained what needed to be done - Sent instructions that allowed me to download one full year of CPAP compliance data I was able to take that data to my doctor, which helped move my care forward. The contrast between phone support and in-person support was stark. Phone support was frustrating and misleading, but the Santa Clara office staff were helpful, patient, and practical. Because of that in-person help, I'm revising this to 4 stars. Apria would benefit greatly from aligning phone support quality with the level of service provided by their local offices.

Negative 5 stars. These people are the fricken worst to deal with! My newborn needed a bili blanket…read moreand one was provided by Kaiser shortly after discharge. She only needed it for a few nights, so after she was done with the therapy I called Apria for them to pick it up. Then the headaches started. I got one individual on the line that verified our information and they told me they would send a driver to pick it up that day.. and of course that was a lie. Two days went by and I called back again. I got another individual on the line and I asked what the status of the pick up was.. and of course she had no idea what I was talking about and she couldn't find any information in their system. I asked for a call back when she was able to find my information and get this blanket scheduled to be picked up. No call. I have called back 10 times after that and got the run around - 'oh I can't find your information, let me call you back after further digging' was the most common response and every once in a while 'I have found your information and got a pick up scheduled' - and surprise surprise that second prompt was a complete lie. I have even asked to speak to a manager about this after I got a 'oh I can't find your information' response. And of course they couldn't find my info either and they asked me to put on hold so they can do some further investigation. I asked for a call back instead.. nothing. Not even an end of day call saying, 'hey still looking into this for you'. At this point over 3 weeks have gone by and no success. Then I called back again and got this young man that immediately found my information and saw that I called in so many times regarding this that he put in a 'ticket' for a rushed pick up; he was quite confident it would be picked up that day. That was this last Wednesday and of course, nothing. I called back yesterday, Thursday and they said it would be picked up that day and it was assigned a driver but they didn't have a time and that it can be picked up as late as 11PM! And I'm sure if you're still reading this review you probably knew what happened - no pick up! I called back the next day and the operator was wondering why it wasn't picked up the day before, so she put in another rushed ticket to get it picked up. About an hour after that call it was FINALLY picked up. It doesn't surprise me that there are so many negative, 1 star reviews, with this company - I am surprised such a stellar healthcare company, like Kaiser, would choose these incompetent idiots. Apria,if you're reading this: it really isn't that hard: when someone calls in write NOTES in your CRM, follow up with your clients if you don't know the answer, and UNDER promise and OVER deliver. I've seen that this bili blanket is around $3k or more - you aren't dealing with tinker toys - you're dealing with life saving, medical equipment! Get your crap together!!!

We began working with Right at Home at the beginning of April and had a great care giver for my…read moremother-in-law. The care-giver came a couple times a week to take my mother-in-law on walks and to run errands, make lunch, and engage her in conversation as she can no longer drive by herself, has trouble getting around on her own, and has some speech troubles. As we began a 2-month remodel, we took a break from services. I called a couple weeks ago to restart care, and the past caregiver was no longer with the service. I gave our information to Caitlin again, and waited to hear back. After several days, I called again. They asked me all the same questions, and I had to re-give all our information, as if I had never called initially. We scheduled a caregiver to come out for three hours. When she arrived, the first thing she said (before introducing herself) was "Sorry, I might smell. I just biked here." There was definitely a break in communication, as this person could not take my mother-in-law to run errands on her bicycle, and didn't even have a driver's license to drive one of our cars. I immediately called Right at Home, and told the caregiver she could leave. I have not received a call back since this happened, almost a week ago. Luckily we've found another local service that has been very responsive and listens to our needs.

I reconnected with Gene Lennon, and had the opportunity to be validated by him, who understands how…read moreto be emphatic for the elder.

Needed help transporting my 98-year-old mother-in-law home from rehab and needed homecare…read moretemporarily until a live in could be found. All Seasons Homecare was highly recommended to me by my attorney so I gave them a call. I talked with the owner, Lou Ann. She explained how everything worked and answered all of my questions. I knew after talking to her that my mother-in-law would be in good hands. This place is top notch and so professional. I used All Seasons for 11 days. In that time, all the caregivers showed up on time and gave excellent care to my mother-in-law. At the end of each shift, the caregiver would write up a summary of their visit online, letting me know how my mother-in-law was doing and how the visit went. These notes were very insightful. I appreciate how if there are any problems or questions you can contact Honor, the company All Seasons partners with, 24 hours a day. Very reassuring. Everything went smoothly and I would highly recommend All Seasons/Honor. Are they expensive? Yes. Are they worth it? Absolutely!!!! When you need homecare done right, this is the place to contact! Thanks Lou Ann, Christina, and all the excellent caregivers. You guys are the best!!!

All Seasons Homecare was recommended to us by the rehab facility my mom was being released from and…read morewe could not be happier with them and the care they've been providing. We were given very short notice that mom was going to be released but Lou Ann and Christina met with us and mom to get better acquainted with her and her needs. Shortly after mom got home she had a virtual meeting with a therapist and with no way to conduct this meeting, Christina drove to the home to personally assist with the process. Above and beyond! An urgent staffing issue arose late on a Sunday evening while I was sitting in an airport so I called the 24 hour service number and within minutes I received a call back that the issue was resolved, another example of All Season's commitment to provide the best possible care to their clients and their families. All of the Health Care Professionals assigned to help mom have been very helpful, patient and kind (and mom can be a handful at times:) ) I also very much appreciate the fact that I receive daily reports once the homecare visit is complete that summarizes the visit. Living out of state this is beyond helpful. After reading the reports and finding out about doctor visits or therapist visits that occurred I am able to contact mom and discuss the visit, etc. Without hesitation I would recommend this organization for anyone who is in need of homecare services. The entire organization from Lou Ann and Christina to the personnel answering the 24 hour "hotline" is in my mind, without a doubt, the best homecare service available. Living out of state I am unable to oversee mom's care on a daily basis, but, in my opinion, All Season's professionalism coupled with their compassion reassures me that mom is receiving the next best thing to a family member being there

I've had the best at home physical therapy after my knee replacement surgery. Abha was wonderful,…read moreknowledgeable and taught me many tools to use during my rehab. She must be right because I got a glowing progress report at my postop doctor appointment. Thank you, Abha.

Excellent physical therapy care provided by Raj for my mom. Competent and caring. Professional and…read moretimely. Very patient and a far cry from the last time my mom needed rehab and the therapist simply read the discharge papers from the hospital. Very comforting to know that she is in good care, especially since she is of advanced age (late 80s). Per other reviews, appears their hospice and nursing care could use some improvement, but the physical therapy is top notch.

In 2016, we started with just four hours of care a few days a week for my mother, and later, it…read morebecame full-time in-home care for both her and my father. Our journey with this agency has been a long and meaningful one. The key to any service like this is understanding and finding the right fit with the caregivers, which is no small task since everyone is different. As my parents interacted with a few caregivers over time, they eventually found a team that seemed to connect exceptionally well with them both personally and professionally. Just like in any relationship, effective communication is the linchpin. It fosters the development of a strong and enduring relationship with both the agency and the caregivers. In general, the team is friendly and exhibits good responsiveness. If you're fortunate enough to establish a strong bond with a particular caregiver or caregivers, I'd highly recommend it. It can make all the difference in the world.

My mother received excellent care and developed a wonderful friendship with her care giver Lupe…read more The supervisor always made sure we had someone in the home when we graduated to 24 hour care. We couldn't have managed without thier team.

For light cleaning, cooking, and general company, Dale's caretakers were good. However, 2 of Dale's…read morecaretakers were flushing paper towels and baby wipes down the toilets at my mother's home. This happened repeatedly, even after they were asked by me and by my mother to stop, and even after the plumbers were called twice during a 10-day period to perform a sewage pipe clean-out costing my mother several thousand dollars in plumbing bills. The plumbers showed us the paper towels and baby wipes that they pulled out of the pipes each time. Dale never offered to pay for the plumbing bills. Also, one of the caretakers accepted a 200-dollar tip from my elderly mother.

My Dad was authorized home health after being discharged from the hospital last September. Eden…read morebecame his home health nurse. She is professional, thorough, and caring. She communicates with my Dad by writing because he has significant hearing loss. She brought up issues so we can take our Dad to see the doctor timely. She also responded to emergency situations and brought our entire family to relieve. We just cannot thank Eden enough for providing excellent care to my Dad. Thank you, Eden.

I want to share my experience so other families are aware. My mother received over a year of home…read morehealth care from this provider through Kaiser, but she was abruptly discharged without notice despite active medical needs and two ongoing pressure wounds. The discharge was sudden, unsafe, and left her without skilled nursing care. Attempts to get clarification or a transition plan were unsuccessful, and the reason given by management was not clinically appropriate. Families should be aware that continuity of care and patient safety may not be prioritized.

We employed Caring with Care for my mother's regular in-home caregiving needs for almost a year (9…read moremonths) until she was moved into a care facility. They were punctual and flexible in terms of number of hours needed, but the best was the obvious, loving care with which they treated Mother. Isabel even found for us a live-in caregiver which we evaluated. Isabel gave us daily reports which we found invaluable in tracking the needs and the progress in meeting those needs- and she also gave really good suggestions to the various issues that would arise (which we gladly followed).

This business is outstanding. During the course of my mother's need for care in her home over the…read morelast 20 years of her life we utilized the services of three different agencies for her care. This agency was by far the best in quality of care, consistency, commitment, and flexibility in meeting mom's changing needs. They also happen to be the least expensive! Initially, mom needed caregivers just in the morning, Later it was morning and evening. When mom was striving for independence, they supported her by going on her walks with her, taking her to appointment, and fixing some meals. When mom was confused or ill, they notified us quickly and were patient and soothing to our mother. When mom required hospice services and needed round the clock care, the office got us help the same day! Her primary caregiver was with her for years and she supported the orientation of staff new to mom. Mom was safe, happy, loved, and respected until her last breath. The caregivers were flexible in supporting mom's children. With many children are many personalities and with each of us they remained professional and comforting. I cannot say enough good about this agency!

HomeCare assigned Melody M to me for home support after I had my right shoulder replaced. Melody…read morearrived precisely on time each day she was with me. She stayed overnight on several occasions. She was very professional, kind, supportive, volunteering to do various things for me ... without being annoying about it. She was wonderful. The people I interacted with at HomeCare, Tyler and Mai, were both very helpful and not pushy.

I was researching online about a month ago for home care support for my post surgery recovery. I…read morereached out and spoke with Tyler. I was very impressed the variety of home care services offered with reasonable rates and how easy it was to get started. I appreciate Tyler for helping me understand my options for my particular situation. I've already started services last Sunday where a staff member picked me up on time at the hospital. The staff support carried my belongings from the hospital, drive me to my house and assisted me to my room. I was able to rest post surgery and the staff was very professional, friendly, organized, eager and took lead to help me with houses tasks such as help with meal prep for a few days and other chores I was not able to do. I will continue to contract with this company as I recover and I highly recommend to anyone their services. Their scheduling process is easy and communication process is clear and consistent. Thank you Home Care Professionals!

Great people!! Great Nurses!!! Great Therapists!!! This…read morecompany is the best home care agency to choose for great follow through with rehab!!

Horrible, horrible experience. Not enough information was provided by Gentiva staff to our family…read morefor home hospice care. As a result it was the worst experience of my life. I'm sorry to have to write this.