Apria as a company is terrible but you do have some diamonds in the rough…read more I went to the local branch here to meet the sleep tech for a mask fitting and he is very kind and patient to explain the different options available to make sure the seal is right. If all people at this company were like him, this would be a 5*.

They close from 12-1PM for lunch, so I rushed from my office in Milpitas to make it there before…read morenoon. If you are here to pickup, call the number on the cone. The front lobby does not have a receptionist. The sign on the plexiglass is to call the number. I failed to see the no knocking on the glass sign - someone looked up from their desk and pointed to the glass which had a sign says to call. The gentleman that helped me was very nice. I had a deductible and a monthly fee since it's a rental. The physical therapist or occupational therapist told us that someone from Apria would reach out to me for home delivery. I checked the website from my phone and also saw the same thing - you need to verify the patient's first and last name as well as DOB. Anyway, I was antsy and called yesterday. Call early because I was on hold for nearly 15 minutes. The lady on the phone was very nice as well; explained my deductible and monthly fee, and that if I were to go, go before or after their lunch hour. I came about 3 minutes before noon. Thankfully I was in and out in less than 15 minutes. The gentleman showed me how to use the leg thingies and assemble / fold up. Gavin broke his leg in 2 places Sunday and had major surgery Monday (over 6 hours). It'll be a long road of recovery for him, but I'm thankful he's alive and ok. Just no football for at least 2 years, if ever. He should be able to walk normally in 8 months to a year, his orthopedic surgeon says.

We began working with Right at Home at the beginning of April and had a great care giver for my…read moremother-in-law. The care-giver came a couple times a week to take my mother-in-law on walks and to run errands, make lunch, and engage her in conversation as she can no longer drive by herself, has trouble getting around on her own, and has some speech troubles. As we began a 2-month remodel, we took a break from services. I called a couple weeks ago to restart care, and the past caregiver was no longer with the service. I gave our information to Caitlin again, and waited to hear back. After several days, I called again. They asked me all the same questions, and I had to re-give all our information, as if I had never called initially. We scheduled a caregiver to come out for three hours. When she arrived, the first thing she said (before introducing herself) was "Sorry, I might smell. I just biked here." There was definitely a break in communication, as this person could not take my mother-in-law to run errands on her bicycle, and didn't even have a driver's license to drive one of our cars. I immediately called Right at Home, and told the caregiver she could leave. I have not received a call back since this happened, almost a week ago. Luckily we've found another local service that has been very responsive and listens to our needs.

I reconnected with Gene Lennon, and had the opportunity to be validated by him, who understands how…read moreto be emphatic for the elder.

Needed help transporting my 98-year-old mother-in-law home from rehab and needed homecare…read moretemporarily until a live in could be found. All Seasons Homecare was highly recommended to me by my attorney so I gave them a call. I talked with the owner, Lou Ann. She explained how everything worked and answered all of my questions. I knew after talking to her that my mother-in-law would be in good hands. This place is top notch and so professional. I used All Seasons for 11 days. In that time, all the caregivers showed up on time and gave excellent care to my mother-in-law. At the end of each shift, the caregiver would write up a summary of their visit online, letting me know how my mother-in-law was doing and how the visit went. These notes were very insightful. I appreciate how if there are any problems or questions you can contact Honor, the company All Seasons partners with, 24 hours a day. Very reassuring. Everything went smoothly and I would highly recommend All Seasons/Honor. Are they expensive? Yes. Are they worth it? Absolutely!!!! When you need homecare done right, this is the place to contact! Thanks Lou Ann, Christina, and all the excellent caregivers. You guys are the best!!!

All Seasons Homecare was recommended to us by the rehab facility my mom was being released from and…read morewe could not be happier with them and the care they've been providing. We were given very short notice that mom was going to be released but Lou Ann and Christina met with us and mom to get better acquainted with her and her needs. Shortly after mom got home she had a virtual meeting with a therapist and with no way to conduct this meeting, Christina drove to the home to personally assist with the process. Above and beyond! An urgent staffing issue arose late on a Sunday evening while I was sitting in an airport so I called the 24 hour service number and within minutes I received a call back that the issue was resolved, another example of All Season's commitment to provide the best possible care to their clients and their families. All of the Health Care Professionals assigned to help mom have been very helpful, patient and kind (and mom can be a handful at times:) ) I also very much appreciate the fact that I receive daily reports once the homecare visit is complete that summarizes the visit. Living out of state this is beyond helpful. After reading the reports and finding out about doctor visits or therapist visits that occurred I am able to contact mom and discuss the visit, etc. Without hesitation I would recommend this organization for anyone who is in need of homecare services. The entire organization from Lou Ann and Christina to the personnel answering the 24 hour "hotline" is in my mind, without a doubt, the best homecare service available. Living out of state I am unable to oversee mom's care on a daily basis, but, in my opinion, All Season's professionalism coupled with their compassion reassures me that mom is receiving the next best thing to a family member being there

We've been working with ProHealth for 2.5 months and have had a great experience so far. I really…read moreappreciate how responsive Yvonne has been to making schedule changes and adjustments in care for my dad. Usually sending a quick text is all I need to do and she makes it happen. She came to Dad's bedside at the post-acute facility to make it easy for me to ask questions and sign him up for care at home. She has served as a valuable liaison. Nurse Dilara advocated for my dad with his doctor when anything wasn't quite right, drew blood for tests, filled pill boxes, and made sure med refills were up-to-date. Really appreciated having her in our corner. PT Abha and OT Ryan were super professional and helpful. Abha spoke loudly and clearly, which was super helpful for my hard-of-hearing dad. We decided to go with caregivers from ProHealth as well and have worked with some very competent, caring people. They are the true heroes who come day in and day out to accompany Dad in running errands and at appointments, support him with meals and tasks around the house, and keep the house clean and tidy. I'm very thankful to everyone at ProHealth who has served my dad in one capacity or another!

The caregivers at ProHealth are outstanding. The manager, Mike is exceptional and genuinely cares…read morefor both the patient and his staff. They are reliable, keep detailed records and of course provide excellent care. In my case it was for my mother, who could be somewhat difficult to assist. The team communicated very well and were there 24X7 as needed. They worked well with the Assisted Living facility staff at Villa Siena. In particular, there were several caregivers we'd like to name that were exceptional. Though we did not meet all of them, the ones we did meet were all caring, kind and understanding. Rosa, Vanessa, Hector and Angelia were all wonderful people. If you need a caregiver, we would Highly recommend ProHealth.

In 2016, we started with just four hours of care a few days a week for my mother, and later, it…read morebecame full-time in-home care for both her and my father. Our journey with this agency has been a long and meaningful one. The key to any service like this is understanding and finding the right fit with the caregivers, which is no small task since everyone is different. As my parents interacted with a few caregivers over time, they eventually found a team that seemed to connect exceptionally well with them both personally and professionally. Just like in any relationship, effective communication is the linchpin. It fosters the development of a strong and enduring relationship with both the agency and the caregivers. In general, the team is friendly and exhibits good responsiveness. If you're fortunate enough to establish a strong bond with a particular caregiver or caregivers, I'd highly recommend it. It can make all the difference in the world.

My mother received excellent care and developed a wonderful friendship with her care giver Lupe…read more The supervisor always made sure we had someone in the home when we graduated to 24 hour care. We couldn't have managed without thier team.

For light cleaning, cooking, and general company, Dale's caretakers were good. However, 2 of Dale's…read morecaretakers were flushing paper towels and baby wipes down the toilets at my mother's home. This happened repeatedly, even after they were asked by me and by my mother to stop, and even after the plumbers were called twice during a 10-day period to perform a sewage pipe clean-out costing my mother several thousand dollars in plumbing bills. The plumbers showed us the paper towels and baby wipes that they pulled out of the pipes each time. Dale never offered to pay for the plumbing bills. Also, one of the caretakers accepted a 200-dollar tip from my elderly mother.

I have been so fortunate to have Lester as my physical therapist. He adjusts my workout depending…read moreupon my needs and capabilities. He is personable and professional. I recommend him highly to those needing in-home support. You cannot go wrong with Lester on your side!

I want to share my experience so other families are aware. My mother received over a year of home…read morehealth care from this provider through Kaiser, but she was abruptly discharged without notice despite active medical needs and two ongoing pressure wounds. The discharge was sudden, unsafe, and left her without skilled nursing care. Attempts to get clarification or a transition plan were unsuccessful, and the reason given by management was not clinically appropriate. Families should be aware that continuity of care and patient safety may not be prioritized.

We employed Caring with Care for my mother's regular in-home caregiving needs for almost a year (9…read moremonths) until she was moved into a care facility. They were punctual and flexible in terms of number of hours needed, but the best was the obvious, loving care with which they treated Mother. Isabel even found for us a live-in caregiver which we evaluated. Isabel gave us daily reports which we found invaluable in tracking the needs and the progress in meeting those needs- and she also gave really good suggestions to the various issues that would arise (which we gladly followed).

This business is outstanding. During the course of my mother's need for care in her home over the…read morelast 20 years of her life we utilized the services of three different agencies for her care. This agency was by far the best in quality of care, consistency, commitment, and flexibility in meeting mom's changing needs. They also happen to be the least expensive! Initially, mom needed caregivers just in the morning, Later it was morning and evening. When mom was striving for independence, they supported her by going on her walks with her, taking her to appointment, and fixing some meals. When mom was confused or ill, they notified us quickly and were patient and soothing to our mother. When mom required hospice services and needed round the clock care, the office got us help the same day! Her primary caregiver was with her for years and she supported the orientation of staff new to mom. Mom was safe, happy, loved, and respected until her last breath. The caregivers were flexible in supporting mom's children. With many children are many personalities and with each of us they remained professional and comforting. I cannot say enough good about this agency!

Great people!! Great Nurses!!! Great Therapists!!! This…read morecompany is the best home care agency to choose for great follow through with rehab!!

Horrible, horrible experience. Not enough information was provided by Gentiva staff to our family…read morefor home hospice care. As a result it was the worst experience of my life. I'm sorry to have to write this.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Family Matters is the best, the caregivers are kind friendly and definitely in the business for the…read moreright reasons. I would highly recommend this company for your home care needs.