We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

I use this business for my mother originally. They took really great care of my mom. I was so happy…read morewith them. They are a professional agency for senior care. They are willing to go above and beyond what's needed for the client. Today I am using them for myself for post surgery knee replacement. The staff that I have has been exceptionally sweet and kind and really knows her job from the moment she got here. They are willing to work the shifts that you need which has been started out 12 hours and then I went down to six hours a day and now I'm finished. I'm graduating out. Thank you so much for this extremely efficient care that I received. I would recommend this business to anyone who needs care for anyone in their family. They're safe. They're trusted their kind. They're gonna talk to you about care for your family member and they're gonna give you what you need.

When it comes to taking care of our loved ones, we only want the best & the start of finding the…read morebest care comes with the interviews. Within a minute of meeting Suli, everything about her screamed "perfection." The vibe, the chemistry, the feeling & the warmth she gave, had us feeling better already that our grandma would be in the best hands. It didn't take long before Suli became a part of our family. Grandma instantly fell in love with her & felt as though she was her own granddaughter. The gentle approach to care & eagerness to make sure grandma had what she needed when she needed it & how she needed it was absolutely beautiful. Suli & the other care takers of Mamlakah are angels. Always on time, dedicated, loyal, trustworthy & treat their clients as though they are family with nothing but grace, dignity & love. This will be the only company we use for our loved ones. 10/10 the best!

I have referred people to TheKey since 2018, or was it 2017? Anyway, it's been quite a while. I've…read morereceived good feedback from the people they've worked with. All have been kind and friendly. The care has been good, and they communicate well with people who hire them. Most clients have been independent, and some have memory issues. I'm satisfied with the work they do and the support they give to our elders.

I'm happy to refer people to TheKey. They are professional, responsive, and caring! Definitely…read morerecommended.

this. company stay away. in my case they sent over already injured people (pregnant lady who was…read morehaving vaginal bleeding, a person who lashed out at me and said she had turrettes, and another who had dental problems needed surgery for a hernia, constantly on her phone and was vrry fast to tell you all of her problems as well as what she wanted you to order her to eat from doordash). also when i let their scheduler know she said i have to stop giving her bad habits. never met my scheduling needs (ever) people calling in sick, and i would find my caregiver laying down in my living room. this is just my experience and what happened to me. after i reported this the lady alex started yelling at me and blaming me for their misconduct :( either way this sick person is looking somewhere else instead

My neighbors physician recommended Home Instead Senior Care for her mother after she was at Vasona…read more We are very close to her. She was very grateful for the service provided. I can't remember her name....I think it was Lily? She was very helpful and ensured all the details were 100% correct. I had a concern on a Saturday am. When I called I left a voicemail I got a phone call back in 20 minutes. Pretty quick for a weekend. Now I can just text anytime.

My husband and I were no doubt guided by God to Mary Meehan who helped us secure placement for my…read moremother with dementia after she had suffered a serious fall at a board and care home and 10 hours after being placed at another care home, a second fall. She was hospitalized for 9 days for a total of 17 days in bed. We were unsure if she'd be able to walk again and had been turned down by 3 other care homes. Exasperated, tired, frustrated and losing hope, I made a call to Apria where a very caring woman named Felicia could feel everything I was going through by my voice. She said she knew someone who may be able to help and she passed my number to Mary. Mary left THE most caring, concerned and sincere voice message I think I've ever received. When we finally talked, she put me and my husband at ease SO quick. She really understood what we were going through and pulled us out of the quagmire we were in. She suggested a wonderful place that my mom is doing VERY well at. Mary is THE REAL DEAL and she helps til the end including keeping in contact well after the loved one is placed. She went above and beyond and we are SO happy we were led to her! She deserves the highest commendations. The world needs more people like her.

I was completely under water, looking got a place for my elderly parent. As my understanding of…read morewhat we needed evolved Mary helped us find the right place. And it is not one and done. As things came up (rehab, skilled nursing, back from skilled nursing) Mary was always there to support us and reassure us. It is a weight off my shoulders to know that Mary is there to turn to as my parent's needs evolve. Call Mary!

We worked with Janelle at Synergy in Campbell and they were very responsive and flexible in taking…read morecare of my Mom who lived at home in Los Gatos. They were one of the only agencies willing to do shorter shifts (2 and 3 hours), albeit at a higher hourly rate which we felt was fair. When my Mom needed to move to assisted living Janelle helped us find a wonderful placement service. Overall recommended.

From the owner: SYNERGY HomeCare of Silicon Valley provides compassionate, non medical in home care services…read morethroughout **Silicon Valley, the Greater San Jose Area, and the Peninsula**. Our experienced caregivers offer personalized support for seniors and individuals of all ages, including companion care, personal care, Alzheimer's and dementia care, 24 hour care, respite care, transportation assistance, meal preparation, light housekeeping, and hospital to home recovery care. We are dedicated to helping clients maintain their independence, dignity, and quality of life while remaining safe and comfortable in the place they call home.

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

I have been working with Home Helpers for nearly two years and it has been nothing less than…read morewonderful. Home Helpers is hands down my favorite agency because of their excellent communication, transparency, support, and much more. My favorite part has been hearing "Priscilla!!" every morning, with a huge smile from my client when I begin my shift. Nothing warms my heart more than knowing my client feels comfortable and confident with my assistance in bathing, getting dressed, doing the laundry, food prepping, transportations to important appointments, light housekeeping, etc; We have formed such a beautiful everlasting bond, I'm beyond grateful to have met someone so amazing on behalf of HHSCV. Home Helpers not only cares profoundly about their clients but, their employees as well! I keep them in high regards to my loved ones.