From the moment I walked into Read Between the Lines, I felt like I had found one of those hidden…read moregems you almost don't want to tell people about because it feels so special. The store is beautifully curated, and everything is displayed with so much care that I honestly didn't want to leave. I originally stopped in to pick up gifts, and one of my favorite touches was that they gift wrapped everything for me. It made me feel special as a customer, but it also saved me the extra stop of having to buy gift bags, paper, or tissue. Such a thoughtful service and honestly a brilliant touch. The staff was warm, welcoming, and genuinely kind. I could easily spend an hour in here just browsing, discovering little treasures, and enjoying all of the amazing scents throughout the store. They also have unique jewelry, keychains, and other beautiful gifts that make it easy to find something for almost anyone. I went in and found your books, and I also visited the clearance section and found the most wonderful chocolate for giftgiving. Everything was a great price. I don't remember if they offer military discount or not, but I will definitely ask next time. The location was convenient, parking was easy with the nearby garage, and even my children enjoyed walking through the store with me. This wasn't just a shopping trip. It felt like an experience. I'll definitely be back.

This cozy and unique little store was so interesting, and had some very cool items to shop from…read more Books, journals, kitchen things, and so much more! It was a little more on the pricey side, but that wouldn't stop me from purchasing something I fell in love with. Also this store is a great option for gift ideas! The staff there was extremely attentive and helpful! I want to go back and explore more, since I know there are things I did not see the first time.

As soon as I walked in the store, I was greeted with a friendly hello and a warm smile. The store,…read morewas so organized and clean and smelled, beautiful, with all the wonderful fragrances, that the store has to offer. They, have some new fragrances, out for this fall and I'm loving all of them. Bath and Body Works, has always been one of my top stores, to go and just shop around and enjoy the refreshing sents, both at the same time. The sale clerks, are wonderful and very much helpful, in finding you whatever, you may have idea for your scent of the month. I just love, this store.

I am taking time to write an epic review because of the highly inappropriate behavior of store…read moremanagement, which ignited the spark for my decisive Bath & Body Works revolt... This was one of the worst experiences I've had at any Bath & Body Works. Buying, and even exchanging candles, should be relaxing and enjoyable, not stressful. I brought in brand-new, never-burned fall candles that that are currently on the shelves. When I received my online order after blind buying, I decided that I did not like several of the scents. These were brand new candles, I had my online order number, and my Bath & Body Works app contains my complete purchase history. This should have been a simple drama free exchange. Instead, Marley instructed what an apparently new employee to process the transaction as a "no receipt" return. I immediately said I was not comfortable with that because I did have proof of purchase. Customers should not be asked to process legitimate purchases as "no receipt" returns simply because the company's online and in-store systems don't communicate effectively. Throughout this unnerving lengthy interaction, I did not raise my voice. Marley, however, repeatedly raised her voice and becoming increasingly agitated. She proceeded to waste even more time "mansplaining" some policy to me that has never been my experience doing an in store exchange. instead of listening and trying to resolve the issue, she kept this incessant verbal loop going. I even told her there was no need for the situation to escalate over a simple candle exchange. The interaction took place at the front cash wrap, in full view of other customers, making what should have been a routine exchange feel like a public ordeal. I left feeling embarrassed and singled out. To make matters even more confusing, after processing the return, Marley rang up the replacement candles as a new purchase and showed a total of approximately $65. I had brought in current candles to exchange for other current candles of the exact same price that were on the sales floor. To save my sanity, I asked her to simply give me back the candles I brought in because I had used a 20% coupon. She told me I could not buy them back for the same price. This was my final breaking point with Bath & Body Works. Just a money grab... Bath & Body Works mass markets to what they call "consumers," not customers, to purchase seasonal collections, "limited-edition" fragrances, and online "exclusives'l many of which are blind buys because customers cannot smell them before purchasing. If that is the company's business model, then the exchange process should be easy, respectful, and customer-friendly when someone simply doesn't enjoy a fragrance. Instead, what should have taken just a few minutes turned into a 40-minute ordeal. It was 40 minutes of my vacation time that I will never get back. I walked into the store excited to smell more of the new fall collection and exchange a few candle scents. I left feeling upset and embarrassed over what should have been a routine transaction. More importantly, this ordeal was not fair to the other customers waiting in line. If I had been one of those customers observing this ridiculous drama over a simple exchange, I would have put down my basket and walked out. I have seen shoplifters running out with overflowing baskets being treated better than I was in this store. This experience has made me seriously reconsider shopping with Bath & Body Works. Premium customer service is about treating loyal customers with courtesy, respect, and professionalism. This company will never move beyond its current status given the increasing lack of service as made blatantly obvious in this store visit.

Great customer service and the candles smell lovely. The glass broke on one of the candles during…read moreshipping and they had a new one shipped out the following day.

Gorgeous candles and SO MANY fun scents to pick from! I had trouble narrowing down which ones to…read morebuy because I loved them all, but am so happy that I found EKP so that I can keep trying new ones (and now I have a new spot to grab great gifts for friends). Keri is so kind and helpful, she answered all of my questions and was so quick to respond. 100% recommend.

This location is new! Different from other sally beauty locations. Renovated, new beautiful concept…read morestill carrying some happy beauty products

They have everything beauty related here. Very clean, organized displays, great staff, and…read morephenomenal prices. Beauty at a bargain.

This is such a cute gift store with a variety of items for all ages. From jewelry, handbags,…read moreaccessories, books, home goods, bath and body, they will have it for kids, women, and men. Staff is very friendly and helpful; they're the kind who'll want to get to know their customers and they're knowledgeable about recommending items. Located near downtown Carrollton, it's definitely worth a browse. They're open on limited days from 10:30am-5:30pm. Staff wears masks and requires customers to wear masks as well.

I love this place it is so adorable. Family owned and a huge selection of handbags, jewelry,…read morekitchenware and toys and books for children. Such a gem. Glad I shopped here not at a chain store! I will definitely be back soon!

Sent the candles as a special gift to some very dear family. They loved them ( Dreamsicle and Fruit…read moreBasket ). Delivery was freakishly fast.

What a wonderful addition to Plano. Veteran and women owned business. This concept manufactures…read moretheir vegan based products in house from candles to laundry wash. The walls are lined with over 60 scents to choose from. The staff is friendly, fast and knowledgeable. The holiday season is upon us. Do your shopping now. I love this place. Thanks to Norm and Lori. I will be back!

From the owner: Woman and Veteran owned, Plant-Based Soap & Bath Business. All of our ingredients are domestically…read moresourced. 85% of our products are locally hand-crafted in our store by our Amazing staff. We host events, parties and activities, such as making candles, bath bombs and soap. Please contact us or stop by our store to enjoy the atmosphere, see a live demo or schedule an event.

Do not trust this place to ship anything. It's listed as a DHL drop off location but they did not…read moreschedule a pickup for a next day international shipment. 4 days went by and they sat on it claiming DHL never came by. Called DHL and they explicitly said not to trust these 3rd party locations because they need to have a certain number of packages before they pick up from a location. Here I am refreshing the DHL site for an update and all the while this place still has it sitting on its shelf. Why wouldn't they follow up with DHL on pickup? Horrible customer service. Stay way!

Great to see Mr Larry (Grumpy) and Ms Jaine!! We have a lot of fun when visiting and we have…read moreconfidence in our mail getting to its destination because of the dedication of this venue! Thanks to our local community heroes!! Shoutout to Mr Grumpy, Ms Nancy, and crew. They are always so friendly and personable. The shoppe is organized, energetic, and so fun to browse around. I like coming here for my shipping needs because I have my name in the system and it's basically a one stop shop. They ship with the commercial shipping, but also with the USPS, which is a great savings to me. They do all printing, copies, office needs, etc. And the shoppe carries all sorts of fantastic gifts in the front store display shelves, many items are from local artists. Purses, candles, essential oils, gadgets, gizmos, and lots of cool toys for babies, kids, adults, and even pEvery time I go, there are new things to see and I love that! It feels like an old time postal office, because they even have PO Boxes. The staff is super sweet and attentive. It is in a safe area and close to Kroger, Academy Sports, restaurants, movie theater, and easy highway access. I like not having to stand in a long line to do my mailing, plus it gives me time to look at all the new gadgets, gizmos, inspirational gifts, and personal gifts.