This isn't so much about Sam's itself but about the lady who helped sign us up for membership. Her name is Emma, and she was the most helpful, kind person for a senior like myself trying to just catch up. I truly appreciate her patience and help and I wanted to acknowledge that. Thank you, Emma, you made our morning. read more

Curbside pick up is the worst for one thing. Stayed waited outside for an hour to do a delivery drive for the store when I got to the door to ask for the order the associate told me today they won't give me no help that's it. I'm by myself that's it. I'm not giving up anything else so I had to cancel my order which would've paid me $22.99 but I was turned around very read more

I came on time and parked. an associate came out 10 minutes later to let me know it was an hour wait. Then as I looked at my order they ran out of half of it. It was the food part. I used the chat and the last chat person was rude. read more

I couldn't get anyone to answer the phone at Sam's so I got on chat Chat ID 211230-018327 and this representative got them on the phone and instead of relaying the information to them, writes that they answered and that I should try again. I am presently sitting here typing as the phone once again rings off the hook! Now I just got hung up on! This is ridiculous!! I am simply trying to change the pick up date of my order to tomorrow! Call the 1-888 # and they call the store for me and then transfer the call once someone picks it up. I have been transferred 5 times and have waited 21 minutes THIS time. I am ready to just cancel the order and get my 70" TV from BEST BUY!!! This store is HORRIBLE!!! read more

Took leave from work today to get the tires I ordered online. Guy at tire and battery center was on phone then got off after a few mins. Not big deal, then looks at me and doesn't say a word. Awkward. I show him my order number after repeating it multiple times to only have him shake his head. He just sits clicking without a word then gets up and walks away. After coming back and clicking some more days , you need to come this way to the clerk woman it seemed to be whom only starred at me without a word. Sorry Sams, y'all can stick those tires up your ass and then send them back to your warehouse - not getting my money. What a joke. read more

Your time is more valuable than any money you might save on tires. I understand there are long wait times every now and again. You should warn a customer they they will have to wait over FIVE hours to have a set of tires put on. Don't let them waste your time. read more

I went to Sam's to cash in my MasterCard cash back rewards. Once I got to the register, they made me wait 20 minutes for a CMS employee (whatever that is) to come and "turn the key." The Sam's MasterCard is an average credit card. Too often, when I use it out of state, the credit card company declines it as potentially stolen, even when I buy something like a $20 meal. That's most annoying. Also, if you want to get the cash back, I need to go to the Sams store to do it. Then when you get here, they keep you a half hour, before they give you the cash back money. Either it's bad service, or they really don't want people using this card. The only reason I'm giving Sam's any stars is because the give a Yelp rebate, the store's stock is average, the pharmacy is very good, but the lack of cashiers, customer service and credit card are horrible. read more

The worst sam's I have been too. Dirty, unorganized. The staff doesn't know how to run up a business check. Mr Walton is rolling over in his grave at the horrible way this place is operated. read more

Sam's Club - Never buying anything from this crap-hole again. - Tires Near Me - Alexandria, Louisiana

The store itself is fine BUT the food court is a disaster! Two of the four ordering machines are consistently out of order, soft drinks are rarely carbonated correctly and most importantly, the food court employees are RUDE and incompetent. If you're a clueless food service employee, be humble and apologetic at the very least. read more

I've only been to this Sam's once so far, and my wife and I were both less than impressed overall. The customer service desk is abysmally slow; we saw many people just give up while we were getting our new membership processed. Also, a note to savvy shoppers; if you use Groupon or Living Social to score your membership at a discount, print EVERYTHING. They really struggled to process our purchase, and the clerk was not familiar with these sites at all. We actually had to print something else, and used their photo area...which was rough. The photo/printing attendee was strangely arrogant and treated us rudely. That portion of the visit was a bit surreal, being talked down to so boldly. On the flip side of the customer service coin, the manager was really great; he was very friendly and helped us quite a bit. Our cashier/check out clerk when we finally bought something was also extremely personable. So, I guess it's a mixed bag in terms of employees. The store itself is decent. I've definitely been in nicer and more impressive Sam's. I thought they were probably all about the same, but I believe I was mistaken after our visit to this location. Maybe I was just in a bad mood from our marathon customer service battle, so perhaps I'll revisit this review after a couple more visits. read more

Alexandria Sam's Club is Terrible! One of the managers, big man named Ed, is a pompous Horses Butt!! Extremely Rude, disrespectful, and arrogant! I always get my tires through Sam's Club because they have good prices and usually good service. I have been to a number of Sam's Club all around Louisiana, Texas, Indiana, Missouri, Utah, Oregon, and Oklahoma. 90% of those Sam's Club locations were polite and well ran. The location in Alexandria Louisiana, however is terrible! Some of the employees are nice and some are just clueless! Very disappointed in this Sam's Club. read more

Horrible customer service. Lines are always incredibly long. Never anyone at correct station to help. Total mess of a store.

Went to Sams club after going to Walmart looking for an electric mattress pad! Yea they had them and even gave me the sale price. The associates there are very helpful considerate especially compared to the horrible customer service at Walmart!! Well done Sams! I did take a star away as the lines at registers were long today an a associate tried to force to self checkout, i refuse self checkout. Otherwise good experience! Thanks read more

had ordered online to pick up items . I'm from out of town . had already left going to Sam's when notified not all items were available. Went inside store and found some items on shelf. Been trying to call today to see if other items were in stock because I have someone going that way that could pick up. Been put on hold thru machine then someone picks up and hangs up. Unable to get thru. When there, only two registers open and self check out machines two or three were out of order. I could on but overall a negative experience read more

A great store. Clean and well stocked. The employees are very friendly and helpful. We love the deli too! We buy 90% of our food and home supplies here. read more

Most of the employees have been there for years. This is one of the better stores in the Sam's Club chain.The staff has always been courteous and very helpful. read more