Cheap gas , time to fill up! Always fill up here because of the prices. Usually a wait but it moves reasonably . There is usually an attendant that can assist. Lanes have trash cans that are periodically emptied. Gas and groceries are a good combo for productive success . read more

The restrooms are a disaster. Dirty as can be. Its got to be a health violation considering its right next to the food court. read more

Sam's Club - Dirty dirty - Wholesale Stores Near Me - Dallas, Texas

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No matter what time of day I come to this place it seems to be no carts. So, I have gotten use to just getting the carts out of the parking lot. The bathroom my word! You would think a place that people are dealing with food, and the public would have a clean restroom. Naw! It always smells like urine. You mean all those products in the back and none are being used for cleaning! Now! I will say that the customer service is touch and go. I am not one for age discrimination but the individuals that seem to be over 40 have better service. Like they smile, they are helpful. They speak. The younger ones it is like you are in their way. I want to say without consumers you don't have a job. We help each other out. I know having all these people around can be an inconvenience when you are stocking but blame your management not us. The lines! Why does this store only have one human working the register and one helping with self check out? It is a nightmare. Please get two more people. It would just make more logistical sense. Scan and Go is a nightmare at times for the cafe. If I order a cheese pizza and 4 hot dog combos. Why would you give me my pizza and cups and I stood there waiting on my hot dogs for 15 minutes. Now I know you may say oh they were being cooked. No! The young lady was handing them out at the register. This is on 01/03/2025. I had to ask for my hot dogs. It is annoying! Sometimes I don't like being annoyed. Costco's is 3.4 miles. Sam's is 1.2 miles. I think I am going to have to take the extra 2.2 miles. read more

If there was a option to give no stars, I would choose it. I am a stickler for good customer service at the very least-the expectation is to receive great service-and they have none to give. I don't know if it's lack of CS training and everyone is winging it based on how they act at home, but, this place is awful. Nobody held a gun to any employee's head and made them apply. Also, don't ever think about calling because they never answer the phone. I don't care what time you call during the hours that they are supposed to be open based on their stated open and close times, nobody answers the phone. read more

I wish I can give this place zero stars! It is ridiculously disgusting from the moment you drive into the parking lot the streets of this place is full of trash and baskets. Once you walk in, you have the smell of funky trash in front of the door, then there is never any baskets inside. You have to always turn back around to go find a basket. When is 100+ degrees outside you walk from the car at Sam's (which is normally packed so you are probably parking far) to get into the store to see there's no baskets. So you have to go back outside on a scavenger hunt. Your peace is already disturbed as you're walking into this place. Then, they have the audacity to check your membership!! Lol It's the most crazy thing ever when the establishment is not right or fit for customers at the entrance. They have no one to QC'ing this facility. I cannot believe the managers are still there when this place is literally like this every time. It's really getting to a point where I have to give my membership up and just go to Costco. I absolutely hate this location. The inside I have no complaints, but the energy that it takes out of you, just coming from outside into the store is enough for me to not want to shop here again. I don't know if they can't afford to hire people to make sure the presentation of their store is nice. I believe paying for a membership at a store it's supposed to give you an elite type of experience, and at this place, I do not feel that at all. There really needs to be a huge turn around for this store with new management. read more

They make it as hard as possible to shop here id expired even a day no alc buy pizza or drink in the food court only through app shitty app gliched do not recommend move to cosco‍ read more

Great service and great samples outside is nice but the price of expensive stuff is a rip off read more

Sam's Club - Great outside - Wholesale Stores Near Me - Dallas, Texas

I need some golf cart batteries. The sales representative at Sam's Club automotive department made sure I got the correct batteries. He had them ready for me when I came to the store. Excellent service. read more

Sam's Wholesale has the best all beef hotdogs in town! Their pizza is not bad either. You can even order from the cafe in bulk for an event or potluck, and they'll wrap them and box them and add the condiment packets. Check'm out! read more

The most rude people that come here, the place is not well kept, the gas station is so messy and unorganized. Some lady continued to back right up to my car almost hitting it until I zoomed off in a panic. There is no respect for any of the workers or eachother here. I will not return to this location. read more

I have been calling this location to simply order a cake in the Bakery. I called at least 17 times and randomly selected other departments hoping someone would answer, no one ever picked up the phone. This is not customer friendly and I am seriously rethinking keeping my membership. I love shopping at Sam's but I work and do not have a lot of time to run over to simply order a cake. If the customers stop shopping, the workers will not have a job...think about it read more

There is a reason of this low ranking. Do not trust them. I reserved and paid for my party tray 2 days in advance and now I arrive to get my tray for my party for 40 in 2 hours and they CANCELLED the order. No food for my guests and no prewarning so I could order something else or from somewhere else. I work right next door to this store and wish the customer service was at least sub-par. I would take sub-par for the convenience of location but nope, I get NOTHING and they could have cared less. Shrugging their rude shoulders and turning away. Go to the next store, even if you have to drive or maybe even try Costco, I know I am going to. I am heading out now to drive around Dallas searching for last minute food instead of decorating. BOO! read more

I called this location quite literally 15 times and sat with the phone ringing and ringing. Just trying to get a hold of a customer service representative. They continuously would like up the phone after it would wring for 5 minutes and they would proceed to hang up on me without saying a word. This is a HORRIBLE customer service policy and it's a disgrace to the Sam's Club name. read more

It's the same old story places is the black community are no where near the level of service or cleanliness that the locations on the north side are had a very rude and ignorant employee verbally assault me because she was working the job she interviewed for and accepted then when I politely let her know why I was reaching for my wallet she told me she didn't care and to bring my ugly A** on ! I reached out to the manager while still in the parking lot he then said he would address it and call me back !!fast forward two weeks later and I am back I call the store and the manager states he lost my number and offered me a gift card of 25$ lol that's a lot for someone that spends 250$-300$ a week here that's ok though this location is literally 8 mins from my home but I will proceed to going to the Grand Prairie location from here on !! read more

The bakery makes amazing products!!! The cupcakes are a showstopper. The items are fresh and well stocked. I get in and out fairly easy, and self checkout is simple. read more

Would not recommend this location for pick up They marked the order as picked up and we waited over 30+ minutes to get our order We called the sams club number and no one would answer. We had to stop an employee who was serving another pick up customer to ask why our order was marked as picked up when it was not and then that's when they finally brought the order to us. read more

I don't know where to begin. I bought a car battery for my Wife's car from the Sam's Club near me on I-20. The battery went dead. Took it back to my Sam's and they tested. Bad. Took 30mins for test. They didn't Have my battery in stock so the tech manager told to go here 2900 W Wheatland Rd, Dallas, TX 75237. Big mistake. I should have drove to Mansfield Sam's. I had to wait for 20mins just for employee to come say anything to me. I could see employees through the glass and they knew I was waiting. Nobody said I'll be with you or anything.Finally, tech named Dennis comes out with bad attitude. I told him it was tested at the other Sam's. And the manager of the tire/battery department Just to call them. He didn't care he said it would still be tested there for another 30mins. Like, he had a chip on his shoulder.I called the Manager Isaac over to the tire/ battery area. Right away here looked at the receipt and notice I had just purchased the battery less then a month. He immediately told Dennis to exchange it after he finished on a Women's car. After he finished the women's car. He stood in the back on his phone, drink from a Sam's soda cup intentionally making me wait. Until, I started film him with my phone. He got real business like after that. Beware of the unprofessional service at the tire/battery shop at this Sam's. read more

The curbside pickup is HORRIBLE. Management and upper management need to do a better job. After waiting 30 mins they don't even give you the option to cancel your order. On top of that the pickup window is completely inconvenient. Thank read more

Who does Sam's hire these sorry employees can't even pick up the phone after multiple attempts. Makes the whole company look bad. I'm a casual shopper but it's the simplest of things they can't do!! read more

You can always count on a problem and rudeness. I went to Customer Service as I always do to make a payment. Not shopping, just making a payment. They've tried to discourage me from doing so before but it doesn't make sense to wait in the long lines at the registers just to make a payment. Starting today, they will refuse payments in Customer Service. Told this was the last day I could pay in Customer Service. For next two weeks, must pay at register and, thereafter, pay online. Told directive comes from Synchrony Bank by way of Sam's Corporate. Supervisor on staff indicated they should accept payments and she will accept payments when she is in Customer Service. I verified with Synchrony Bank and other locations that this new directive is absolutely not true. Also searched 'payment' Sam's Club Help Center and found the following. To pay your credit card bill, go to your account or call Synchrony at (888) 781-5763. You can also go to the register or Member Services desk at any club. read more

Best deals , best prices but long lines = just stating the facts ... I recommend going in the morning while people are working , the lines are not long and you feel like you have the store to yourself well at least I do .. Sams allow you to get the item you need in bulk but a great price if you compare how many times you purchase it individually... Great Customer Service at this location ! All of the workers are very energetic let's make it happen kind of people .. Great merchandise - the items and selection at this location is very good. If you didn't know it Sam's have the best women tights and this location is always fully stocked ! If you're considering getting a Sams card I would definitely recommend it you can save money and time because every time you have to gO to a store to purchase the item individually your wasting time when you can buy it bulk and only visit once ... Highly Recommended ... read more

I'm totally impressed tonight. Young man, looking for customers to checkout. No, one was at his register. So, he took the initiative to find him a customer to check out. I am so impressed. He had a pleasant welcome. Eager to assist. Where, have you been hiding your employee like Carter? Great Job, CARTER!!! Never, have I ever experienced this at Sam's. I've been dealing with Sam's since the 80's. When, the business came to Texas. First store on Northwest Highway. In the 80's. Yes, that's correct. read more

It's ridiculous how we pay our membership when due but they never have carts pulled from the parking lot for us to use.

I had really high hopes for this specific Sam's. I went on Sunday to get a membership and purchased the outdoor playground display in cash. They told me it wouldn't be a problem to sell the display and they would take it down for me the next business day and it would be ready at 8am to pick up. I continued to do the same thing for five consecutive days and everyday they would tell me it wasn't taken down to come back tomorrow at "8am" which was really frustrating and unprofessional of them for lying to me that it would be ready when it wasn't. Wasted so much time at this place for nothing! I went to talk to the supervisor and she said she heard about it but didn't do a damn thing about it. Definitely wouldn't recommend buying anything other then food from this place. Forget about getting any problem solved at this place they lack customer service. No one will answer the phone so don't bother calling. New management is definitely needed here. I will be taking my business to Sam's in Mansfield. read more

This is the sams that is on the bottom of my list to use. I have gotten approached too many times in the parking lot for people hustling for handouts. This Sams fruit looks terrible, it's regularly dirty and packed. I use other Sams rather than this one because it's just so shady read more

Stay away from this one. If you don't have the upgraded membership and you show up before 10 AM you're waiting out in the cold and 26° weather until they decide you're good enough to let in. They've just lost four memberships and huge business because I shop for my company a large one. read more

yesterday afternoon I encountered another absolutely rude and disrespectful employee. the older guy had the nerve to tell me "whatever" .Last year a a employee threatened to get physical because she skipped my mother, because she assumed she didn't speak english, who had been waiting for assistance patiently and I called her out. Screen your employees better and take disciplinary action because this store is going to hell. read more

Horrible. Shay seemed miserable. She was throwing everyone's items on the belt. Horrible expression. No sense of customer service. The only reason I'm giving them three stars is because the lady at the exit checking receipts had a beautiful welcoming smile. Made the experience less miserable. read more

The only thing good about this sams is the Cart pushers ! They work extra hard no matter how busy they are and they also help out ALOT of people outside . Thank god for them . overall everything about this Sam's sucks. If it wasn't for them no one would come here. They all are rude read more

Store is always crowded with long lines everywhere. Also usually carts all over the lot hitting vehicles.... On the upside after waiting in an enormous line at the food stand I had the best hot pretzel I just wish they would employ more cashiers read more

Rude, rude, RUDE! I was waiting at the entrance for my cart to be clean and the employee in the front wasn't asking for cards but as soon as I got to him he asked me and I told him why did he only ask me?? He just replied you don't see what I see.. I was clearly there. Not the first time it's happened read more

Worst location of all time, specially tobacco center had horrible service. & they are slow read more

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went for Triple Chocolate cake they obviously do not make them any more, staff said that the cake in cooler was a triple chocolate cake, that it was chocolate, chocolate icing and chocolate sprinkle now no one answering phones read more

Had to give one star to leave the review .... I have shopped at this Sam's for many years, its nostalgic to me because I used to shop here with my dad 2-3 times per month , he has now passed but it was "our thing to do together " .... I now shop at Sam's at least twice per month, so I know protocol... This Sam's club has become a trashy place ...samples were being given out today for sausage , I asked the associate who was serving them.. Johnnie ...what kind of sausage is this ?;she processed to Smurk at me roll her eyes and say .."the regular kind" ..I said you know what mam..thank you and walked off (it could've been pork, chicken, deer , or beef but she said the regular kind),I thought the point was to get members to buy not walk off . Then after purchasing over 400 in groceries I get to the long line with one person at the door (this was okay though ,its normal for this club) , I watched all 7 people in front of me get their receipts scanned then 2-3 items scanned in the basket and they were on their happy little way,but here i come- the associate looks at me and proceeds to act like she was counting the items in my basket, didn't touch even half of what was in my basket and said uhh uhh, I counted 26 and the receipt says 22. I said mam you didn't even count all of my items ,you didn't even look under my basket so you didn't even finish counting . I asked for a manager , and also told the police ..I wasn't under arrest I was leaving, the manager comes and here comes the police grabbing my basket. I told them they have 1 option they could scan my receipt and then scan 3 -4 items like they did everybody else , and she did .they were all on the receipt and I said GOOD BYE , The lady at the door with the auburn finger wave in the front and pony in the back... I will be reporting to their corporate office, in addition to the manager ... I will never shop here again in my life , if its the last store in the world, I will die of starvation .... read more

Awful customer service. Guy working in the tire department has the worst attitude and seems like he hates his job. Was told my dad did not have to be with me to get tires changed, and after he had the tires off of my car came out and asked to see the card then told me he couldn't help me because my dad was not there, the card is in his name. Worst sams club there is. Cannot get their story straight. read more

Customer Service needs work! For starters, I was put on hold for an extensive period of time (both times I HAD to go could not wait any longer). FINALLY, this afternoon I explain to the woman I had held on, I am calling from out of town to try to have an arrangement made for a bridal gift ..I ask her to not place me on indefinite hold, she didn't ....but the VERY UNINTHUSIASTIC person who answered the call told me that SamsClub....of which I am a member, could not take an order for this most precious gift to my sister which is .3 days away,...because it was considered a "small order".... Huh? read more

I've been shopping at this Sam's Club for several years. I love going to this store because it's close to where I live, they're always stocked, it's clean and for the most part, the cashiers and staff are friendly. I also love and appreciate the option of checking out via iPhone Sam's 'Scan & Go' vs standing in line. Two areas for improvement are 1) more cashiers; 2) have more security presence in the parking lot to intervene and discourage persons offering their assistance to customers with the expectation of monetary donation. read more

This Sam's Club is ok for some things. The number 1 reason I don't shop here more is simply that the store employees WILL NOT answer the phone!!! This really drives customers to shop elsewhere when they could have the business. read more

If I could give it a negative 5 I would. 10/22/20 approximately 2:00 p.m. I approached a technician in the tire department. He immediately asked me if I had an appointment I knew right then and there that this was not going to go well. 1st of all no answers the it rings off the wall until you hang up or you are disconnected. I saw no way one line to schedule an appointment. Young man proceeds to tell me that I have a 4 year warranty and my warranty has expired. He stated that I would have to pay for the rotation and balancing I think he quoted me $12 a tire. I feeling desperate, because it's been awhile since I've had my tires rotated and balance. Especially due to Covid19. So I agreed to pay to have this service done. Technician comes back and shows me some type of gauge informing me that the tread on my tires are to worn for him to rotate and balance my tires. I knew he was full of it. The oldest tires that's on my car was purchased December 03, 2015 with a 6 yr warranty not 4 yrs as stated by the technician. By the way I'm retired and I'm not driving much, sometimes my car don't move for days. From past experience normally the technician would advise you that you need new tires, he did not. I retrieved my paperwork and left thinking I'm going to another location because this guy is full of shit! As I'm leaving Sam's I read my warranty information that says my tires are under warranty for 6 yrs. 11/ 02/20 my back tire was extremely low luckily I was with a friend and he put some air in the tire for me. 11/04/20 I go to the Grand Prairie location present my paperwork, no problem. Technician greeted me treated me like a loyal valued customer. With the test that he performed it states that my tread depth passed. After completing my rotation and balance the technician informed me that I will need some new tires, but not today. I told him that I'm relocated in a few months and very well plan to do just that. Lord this experience was like day and night. 11/05/20. I went back to Sam's on Wheatland to get gas and get the technicians name so I could file a complaint. As I approached the tire department I see the technician in question. I approached him by saying do you feel like working today. The fool said some days he do and some days he don't. I stated obviously the other day you did not want to work. I informed him of what he did. He's still trying to defend his actions. I asked for a manager, he told me to go get one. I raised my voice and told him to call the manager, and he did. I asked the young man for his name he refused and stated here's my manager. I talked Reginald, the so called manager, he tried to defend his employee every step of the way. They keep speaking of a 4 year and my paperwork clearly say 6 yrs. Last defense for Reginald was that the 4 yr warranty applies because the tread had reached it's end of life. I informed that the technician stated the 4 yr warranty had expired before he came up with tread shenanigans. I bid Reginald a good day and stated that you will be hearing from me. I hate to play the race card. These two worthless individuals from the Wheatland location look just like me, BLACK and this is the disservice that I received. We call it black on black crime. I don't know if they thought because I was female that I was going laid down for this B.S. Needless to say the technician in Grand Prairie was not black and he provided me with excellent customer service. I would like feedback on what comes of this. These two individuals are a disgrace to the Sam's brand, they are not living up to your mission statement. Shame on them. Reginald and the technician had the nerve to attack the integrity of the technician from Grand Prairie. Lord knows I'm try to stop cussing. read more

I'm convinced the customer service at all Sam's Clubs is the worst. They take forever to answer the phone and when they finally answer, they immediately hang up. read more