Earl and Eli were extremely helpful! The service was quick and efficient (I got an oil change only)…read moreand the staff I engaged with there were phenomenal!

I've been going to this location consistently for 3 years - state inspections, oil changes, etc…read more. They are a phenomenal group. I've never felt like I've been upsold or oversold. They are genuine in their recommendations, and are quick to explain their opinions (which I value) Highly recommend!

Great place for service. They do quality work, provide diagnostics reports, and excellent…read morecommunication follow up.

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. We brought our BMW to Integrity 1st Automotive on Belmont in Lakewood because it was idling rough and showing drivetrain malfunction warnings after rodents had chewed some wiring (which had already been professionally repaired before we arrived). After dropping the car off, communication was very slow and we had to repeatedly call for updates. After a few days, we were told the vehicle needed spark plugs, an ignition coil, and an induction service. When that didn't fix the issue, we were told to replace the turbocharger boost sensor, then the mass air flow sensor. After spending $1,409, the car was still doing the exact same thing as when we brought it in. Near the end of the process, the shop found a hole in the intake tubing and wanted to charge $600 to repair it. While they did agree to split that cost, it added to our frustration because it felt like the real problem was never clearly diagnosed from the start. We were even told to "drive it through the weekend and see if it works," which did not inspire confidence. To make matters worse, when we picked the car up we discovered the windshield washer tubing had been broken off, something that worked fine before the visit. We also noticed new rattling/chattering noises under the hood as if it wasn't properly put back together. At this point, we are left with an unreliable vehicle, a large bill, and the original problem unresolved. This experience did not reflect the level of integrity the company name promises, and we felt frustrated and taken advantage of throughout the process. I hope management will take this feedback seriously and improve diagnostic practices, communication, and quality control so other customers don't have the same experience we did. Lastly, I received an email from the Vice President, Andrew Wheeler, checking in a week after we got our car back. Basically checking in to see how the car was running. I wrote him back a lengthy email listing all that had happened and asking for them to make it right. I never heard back. I also called and left a message. Never heard back. Think twice before taking your car to Integrity 1st in Lakewood.

I've been coming here for years! (Okay, decades.) This visit is like all of the others, great…read morefriendly service, quality workmanship, reasonable price, minium upscale, and great job with the work requested!

Yet another five stars for this business. They send me notifications of what services I need on my…read morecar, which saves me time and money. They are open until five on Saturday and they are also open on Sunday until four. A shout out to Laurence and Moreno, who checked my car right away. Whenever I need my car repaired, it's done either on the same day or within twenty-four hours.

I called ahead to find out what a full synthetic Mobile 1 oil change cost. The lady told me that…read moreit was $89 plus $9 for each additional quart of oil. She sent me a $25 coupon. So, I expected just under $100 all out. When I arrived, I was told that the $89 wasn't full synthetic Mobile 1, and that was $124 plus $13 for the additional quart. But, I had already committed to being there, so go ahead. It needed an air filter, so that was an extra $15 or so. He couldn't figure out how to check the cabin filter, so he just skipped it. At the end of the day, it was $170 after the coupon. When I looked at the invoice, there was a separate $14 charge for the oil filter and a $6 shop fee. When I inquired about why I was charged for the oil filter, he said that it is no longer included at Take 5. In my 30 years of owning cars, the filter is included in the price of the oil change everywhere I have gone. Overall, I should have taken it to a regular shop that charges $120 all in or the $87 that I could've gotten the oil plus better quality filters at AutoZone. I won't return to a company that relies upon scams, hidden fees, and misleading customers.

This place operates with a complete lack of professionalism. During my oil change, the employees…read morerepeatedly attempted to flirt with me, asking intrusive personal questions about my plans, where I go out on weekends, and what bars they could "find" me at. They spent more time lingering at my window engaging in inappropriate conversation than focusing on the service they were being paid to perform. A few weeks later, I was forced to take my vehicle to another shop after it was discovered to be dangerously low on oil. There were no engine issues, and the mechanic's assessment strongly suggested that this location failed to add an adequate amount of oil during my service. Between the behavior and negligent I would strongly advise against trusting this business with your vehicle.

I'm not sure what's up with all the negative reviews. I've been coming here every year (last 5…read moreyears) for both of our car inspections. The staff have always been super friendly and helpful. I even ask for some extra help like tire pressure checks / refills every now and then. They've always handled all of our issues with care. The staff doesn't ever try upselling me anything and they are always prompt and timely. I've showed up every time without an appointment and they've never turned me away nor have I had to wait very long. I also like that the location is convenient with parking. You can pull around the back or side of the shop and park until you speak with the team. Maurino was the tech I worked with on my most recent visit and he was awesome. Highly recommend this shop and thank you Maurino for taking such great care of us.

First time here, will definitely be coming back. I came thinking I needed 3 different services done…read morebut the mechanic advised me I did not need one of them. A lot of places would have just changed it so I appreciate the honesty. Great service and fast and prices are good vs other places I checked. Highly recommend . A++

Incompetence Reigns Supreme Take my truck in for an…read moreemissions check and a tire service. Go to pick up and have to wait 10 minutes while the front desk guy talks with a girl telling her about how he got fired from his last job. When I check out, He tells me I owe less than what they told me when I dropped it off and it turns out they didn't do the emissions check which is what I really needed. See the attached Work Order which shows a Texas Emissions Inspection is to be done. Somebody dropped the ball and now I have to spend another couple of hours dealing with this again tomorrow.

Barry is the manager with a great team: Eli ,Steven, and others. They give fair estimates and do…read morequality work. They appreciate repeat business. I have recommended several people to them ...to buy new tires and for service work.

I had my wiper motors go out for a second time on my escape i know its the product ford uses. I had…read moreit go out in 2022 and just now 2026. Brakes plus fixed it the first time so i went back i knew what the problem was and Joe the mechanic that fixed it the first time was there also. However the new management insisted on doing a diagnostic and more or less refused to do service unless i did a diagnostic for $90 of course they didn't tell me that until I had already left so i had to agree and of course there was no additional problem however the delay meant parts were not ordered early enough to get the job done the same day. I also had bought a windshield wiper for the drivers side because i could tell it was worn out and asked if they could install as long as it was there and i said drivers side only. I knew the other wiper needed to be replaced but I was going to do one and then the other. They ended up replacing the other wiper "because I needed it" and they "thought I understood" well i only paid $28 for the one I bought and they charged me $89 for the one they installed. Since i had 1 they should know i knew where to get them. I am short so i have to use a footstool to reach them and was just going to do one at a time on my own. That's almost $200.00 dollars i could have saved. The work they did was good as always is and the location is close enough for me. I don't know if it was because i was a girl or old that they did what they thought was good for me. I called another shop I use and their prices were a little bit lower. I would have gone there if it wasn't raining and farther away but they have had to diagnose other issues and they just include the time in labor costs.

Pros: The price menu is clearly printed and a clean waiting room…read more Cons: very disappointed to find out they lied about complementary services on the receipt. - I waited for an unusually long time for an oil change, because the mechanics admitted that they almost lost my car key. - Then, my receipt says that they top off my windshield fluid as a courtesy due to the long wait time. After about 2 weeks on the road, I was surprised to see no reaction when I pull the wiper handle. I found out that my windshield fluid tank is bone dry. It took an entire gallon I bought at the gas station.

Johnathan and Robbie were great! So helpful and nice! Highly recommend I left a satisfied customer !read more

I love Take 5 but AVOID THIS LOCATION, especially if you interact with the technical named Hunter…read more Hunter said he could not remove my oil filter and gasket, which is a surprise because I only go to Take 5 )but typically a different location). So I left and went to East Dallas the same day and had my oil changed (filter/gasket) at my normal Tale 5 with no problem. Hunter was just lazy or didn't want to work because clearly Take 5 was able to change my oil. He also gave very angry vibes. This location is also filthy and I saw technicians wiping oil sticks on their shirts and bare hands. Horrible spot!