Great place for service. They do quality work, provide diagnostics reports, and excellent…read morecommunication follow up.

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. We brought our BMW to Integrity 1st Automotive on Belmont in Lakewood because it was idling rough and showing drivetrain malfunction warnings after rodents had chewed some wiring (which had already been professionally repaired before we arrived). After dropping the car off, communication was very slow and we had to repeatedly call for updates. After a few days, we were told the vehicle needed spark plugs, an ignition coil, and an induction service. When that didn't fix the issue, we were told to replace the turbocharger boost sensor, then the mass air flow sensor. After spending $1,409, the car was still doing the exact same thing as when we brought it in. Near the end of the process, the shop found a hole in the intake tubing and wanted to charge $600 to repair it. While they did agree to split that cost, it added to our frustration because it felt like the real problem was never clearly diagnosed from the start. We were even told to "drive it through the weekend and see if it works," which did not inspire confidence. To make matters worse, when we picked the car up we discovered the windshield washer tubing had been broken off, something that worked fine before the visit. We also noticed new rattling/chattering noises under the hood as if it wasn't properly put back together. At this point, we are left with an unreliable vehicle, a large bill, and the original problem unresolved. This experience did not reflect the level of integrity the company name promises, and we felt frustrated and taken advantage of throughout the process. I hope management will take this feedback seriously and improve diagnostic practices, communication, and quality control so other customers don't have the same experience we did. Lastly, I received an email from the Vice President, Andrew Wheeler, checking in a week after we got our car back. Basically checking in to see how the car was running. I wrote him back a lengthy email listing all that had happened and asking for them to make it right. I never heard back. I also called and left a message. Never heard back. Think twice before taking your car to Integrity 1st in Lakewood.

I have to wonder if this guy is serious…read more I had called him last week about a "ticking" noise under one of my valve covers on a very rare, 1969 Oldsmobile. I specifically asked if he could work on these type of motors and he responded he could. Yesterday about 1:30PM I received a text he planned on coming to my home at 3:00PM. I called him and we talked a little more, and I decided to let him come out and "diagnose" the issue. This included a compression check on the cylinders for $125.00. He arrived on-time...texted me...and left 3 minutes later to go to the bathroom. He went all the way to Haskell and I-75 when there was an Exxon station 1/4 of a mile away. He finally arrived at 3:50. To start, he was pretty rude. He looked under the hood and said, "You're missing hold-down brackets on your valve covers." He went on to state he had a 1990 Chevy and this was how he knew he was correct. There were never "hold-down" brackets on a 1969 Oldsmobile. He then proceeded to tell me I had an oil leak, which was dried oil. He then asked for a $125.00 cash payment, before running a compression check. He never told me he only accepted cash. He said, "You didn't ask." I am not a mind reader. Cash is fine if I know this is the accepted and only form of payment. Needless to say, I sent him on this way. I would avoid someone like this at all costs. Unprofessional every step of the way.

Briant, you are the man! Thank you for communicating with me clearly, being patient and…read moreunderstanding with the situation I was in, and being good at what you do! For anybody reading this, Briant is a very knowledgeable, friendly, trustworthy mechanic. He showed up after the sun had already gone down and diagnosed the problem I had been trying to figure out for 2 days in about 20 minutes! I won't disclose the price, but it was fair and definitely worth it as he was able to help me find the solution pretty quickly. I support his business and would recommend him to anyone! Thanks Briant!

Came here during an emergency and it did not meet expectations. They overcharged from what other…read moremechanics told me the market was. Both my driver side and passenger side foot room was covered in mud when I got my car back. My glove compartment was also broke and doesn't close since getting my car back from here. They did what I paid them to do, but I would not recommend using them if you have options

I took my car to Moe for an inspection and he took care of me quickly and treated me like family…read more When he found out I didn't have a printer he printed off my insurance information and helped me register my car online. They go the extra mile here! He was able to provide more than just the inspection and gave valuable advice. This will definitely be my new mechanic!!

We set a time and he showed up right on schedule and got the job done. Very happy with the end…read moreresults.

From the owner: Have a car emergency, need your car repaired or your oil changed at your home or office, on the…read morecurbside, in your driveway, or your parking space. Repairs are quality, and pricing is often better than or able to be matched to "in-shop" options. We also offer auto diesel tech services. Give us a call today at (469) 219-0583 to schedule an appointment.

I just moved to Dallas recently & I found them on Yelp. They've done big & small jobs on my older…read moreSubaru and their work is always great and I know I can rely on them to get any job done!

Fair pricing. Reliable work. Nice people. Reasonable turn…read morearound time. I have recommended this place to other people who just moved to Dallas.

Jude was a very personal young man. He drove me back and forth from the repair shop. The staff…read morewas helpful and takes good care of me and my car when I come in. I trust that what they say I need is necessary and not just bumping up the service so that I pay for stuff I don't need.

Overall, the experience was good. The staff was friendly, and the repair was done correctly. My…read moreonly complaint is that the service took longer than I had planned for.

I highly recommend them for your automotive repairs. Their prices were much lower than the…read moredealership and their service was amazing. They were able to work me in quickly and do the repairs in a timely manner.

Very busy place, but they were able to fairly quickly diagnose the problem. And since they were…read morevigilant and not satisfied with the initial fix , they found something else ( catalytic converter) that was the key problem. Very nice and reasonable people. Very happy with the work, and the work ethic... Can absolutely recommend them!

During an emergency, I needed my starter replaced ASAP. For context, I have an Acura ILX which…read morerequires 3 hours of work to replace due since multiple parts had to be removed to even get to the starter. I called Leon "Richey Rich" at 12 pm and he told me he normally closes at 1 pm on Saturdays. Regardless of this, he stayed open 3 hours after closing time to replace my faulty part. Not only was his customer service exceptional, he offers the lowest labor costs against all other repair shops I spoke with. 1000% recommend if you need any auto repairs!

Richey is a. honest mechanic, those are VERY hard to come by these days. He gave great detailed…read morefeedback & suggestions for the car repair without trying to upsell me on anything. It's a small shop next to "Gas Pipe" but rest assured he delivers a big service for a fair price! (: