My horrible shopping experience at Jenny's: If I could give this beauty supply store a rating below zero, it still wouldn't begin to capture the severity of my experience. I am not a Texas native and visited your store to exchange hair for the exact same item in a different color. The purchase had been made the evening prior, and while the receipt wasn't immediately available, we were prepared to provide Apple Pay proof of purchase. At first glance, the store appeared promising--spacious, great music, and a wide selection. Unfortunately, any positive impression was swiftly destroyed by the appalling conduct of your staff. When I approached the register, I greeted the employee with a warm "hello." I received no response. I tried again, assuming she hadn't heard me. Instead of a basic courtesy, I was met with attitude that was cold, dismissive, and flat-out rude. I informed her I needed to exchange hair, and without any customer care, she gestured me toward the customer service counter. What followed was nothing short of disgraceful. There, I encountered Nikki, who approached the situation with the worst attitude I have ever experienced in a retail setting. Without any attempt to listen or assist, she barked, "If you ain't got no receipt, I can't make an exchange." Her tone was aggressive, her demeanor completely unprofessional, and her unwillingness to even try to help was alarming. I asked for a manager, only to be shocked to learn she was the manager. Let me be very clear: the behavior Nikki displayed was not only unacceptable--it was a complete embarrassment to your brand. She lacked polish, professionalism, and even the most basic customer service skills. She did not listen, she did not offer solutions, and when politely corrected on store policy, she became defensive and threatening, stating, "I'm finna stop with this conversation cause it's gone start being combative." This is your manager. Eventually, after persistent advocacy, she handed us a contact card, slammed it on the counter, and stormed off to the back office. We completed our purchase at the front, only to find the receipt in our car minutes later. Upon returning for a refund, we were ignored at the counter. When Nikki emerged again, her demeanor remained combative, unwelcoming, and gruff--matching the poor standards she had already set. She represented your business with the kind of attitude and presentation that would make any customer think twice about ever returning. My daughter, a licensed hairstylist, will not be returning--and she will be informing her clientele and professional network to do the same. Your store is not only poorly managed--it is a textbook example of what happens when people with no business representing a brand are left unchecked. You must do better. Your staff--especially your leadership--needs urgent retraining in professionalism, policy adherence, and basic respect for customers. If this is the tone set by your management, I fear for the long-term reputation of your business. It was an awful experience, and I will never return. read more

Jenny Beauty Supply - Policy - Cosmetics & Beauty Supply Near Me - Dallas, Texas

October 2025 6:00ish pm I've been hopping around from Jenny's to Jenny's (this would be my fourth location) to find Remi Gold hair for an upcoming hair appointment. This location had the color I was wanting, but not the inch (18). I WOULD have left with my 3 bundles had I not dealt with such a negative attitude/ impatient energy from an employee today. Pros: Big parking lot and store. It's located right off the highway (behind Burger King). From what I could tell, the store was organized. I only saw the entrance and behind the counter, because the hair I wanted was behind the counter. Security was at the front, stationed- watching. The lines moved quickly, because they have multiple employees working them. Cons- which heavily outweigh any pro that I just gave-- customer service , well the lack thereof --a major employee attitude. I didn't catch her name, so I'll give a description : Short, Asian, deeper voice that sounds "ethnic." At first, she was okay. Informative, but overly informative by stating that the price of the hair I requested would not change, although they were going to stop getting it in. She stated the cost would be going up, and no one would purchase it if they had to raise the price in store, so the price would remain the same- basically no discount... I didn't ask that information. I came in ready to spend over $300 on 3 bundles of Remi Gold. I was well aware of the price-- I just needed to SEE the color options. I asked questions about the 20 inch because the color I wanted wasn't in 18, but in 20. I was going to bite the bullet and pay an extra $20 per bundle. Why not? I finally found the color I wanted. That's when the lady started getting fly mouthed. I simply asked were there any 20 inches at the very top- I couldn't see the numbers on the bottom. She stated that from the 613 on to the left, those were 24 inches (which she again referenced the price of. And again, I didn't ask that). I told her I couldn't see where she was talking about, to which she retorted "I know because I'm the one who stocks these" or something similar; basically saying she puts them out so she knows what she's talking about. Again, I don't know where that statement came from, because it was irrelevant. I was trying to ask her about the other side of the 613, and what inch it was-and she interrupted me again to give me information I did not ask for. I needed a breather because she was taking me too fast. Her tone was naturally loud and could be taken as aggressive, and fast paced, so yes, that coupled with the fact that I kept getting interrupted when asking a simple question- I put my hands on my head. I was about to ask "All I want to know is if there are any 20 inch bundles up there at the top" but before I could even slow the pace down to ask that- she rushes off and finds this other employee (black lady) and says " Can you go over there to help her? Because she's not satisfied with me" BABYYYYYYY that's ALL I had to hear. My friend didn't even know I had left. I spun on my heel so fast. The black lady was just looking at me-- I didn't give her a chance to come over, IFFF she was even going to come over. My friend even said that the woman even said something along the lines of "I ain't got time for this" but I'm glad I didn't hear that because my patience was 100% gone after that FIRST comment. I left. And girl, bye, because I'll be damned if I spend any money in there with an attitude like that. And if that was the ONLY store in the metroplex that had the colors I wanted, I wouldn't be getting them! read more

The hair is overpriced for the quality. They duct tape everything shut and you can't get a good view of the hair. I purchased some hair and noticed in the light without even opening it that it was the wrong color. I tried to return it the next day they said they couldn't do a refund so I asked exchange it for a different color. The manager I believe her name was Gloria was extremely rude and continuously rolled her eyes at me and said there was nothing I could do about it and no one else I could talk to. Mind you the duct tape sealed hair has not been opened. Very disappointed read more

The staff at Jenny's on Gannon are so rude and unprofessional. Such low vibration and I wouldn't have bought a thing if it wasn't necessary. I don't understand why you applied for the job and turn around and act like it's hell on earth. Well you make it hell on earth for the customers... Jenny's has changed so much there used to be lines at checkout but today I was in and out in 30 minutes. I think you should fire all of them and get a whole new positive crew. It's a Beauty Supply Place filled with a bunch of employees acting ugly ...if it's even and act. I also believe the girl working there gave me the wrong order on purpose. I showed what I wanted, I thought she would bring me the right thing, it's not like she was busy it was a total of 3 people back there. I didn't check my wig before I left because I showed her what I wanted. She had one job... one job !!! read more

I was in store yesterday. I purchased a closure, and there was a sale sign up that read $44.99. I got to the purchase counter, and the closure rang up $59.99. When I questioned the amount, the clerk asked a Ms.Kim she says $44.99, and when the clerk told her what it was ringing up, she went to say that is the correct price. When I asked, "Well, since the sale sign is up, you must honor that price," she went and took down the sale sign. I went ahead and paid for it at the original price because I needed it. I just wanted to say that is bad business practice, and if that is how they run their business, I will not be purchasing anything else out of any of any Jenny stores. Ms.Kim was not nice, and I don't appreciate how I was treated as a paying customer. read more

I recently purchased several $1 lipsticks, and they were taped so tightly that I eventually just threw them away. It seems like more resources--sensors, tape, and labor--are being used to over-seal products than the actual value of the items. It also leaves horrible residue on the product As a suggestion, perhaps after a purchase is completed, an employee could remove the tape before handing the items to the customer. Horrible read more

Jenny Beauty Supply - Cosmetics & Beauty Supply Near Me - Dallas, Texas

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I can usually find everything that I'm looking for here plus you get a discount with the cosmetology license no real complaints. I actually prefer to come here over other places in most cases. Specifically dislocation there is one in Arlington. I do not go there. They are overpriced. read more

I came in clueless not really sure what to get or how to do it but Ms Nae was SUPER kind and extremely helpful. She gave me plenty of recommendations and quality options to choose from. I left super satisfied and I'm super grateful to have somebody as knowledgeable as her help me out. Definitely recommend going here and I think she deserves the upmost praise from management. 10/10 service and 10/10 product read more

I love this place! It's super big! Not going to the lie, the very first time I went ...I huge amount of anxiety! But after you know where everything ...the next visit will be just fine! Huge selection of every type of hair you can imagine! From workout clothes, jackets, hair appliances, eye lashes, wigs. Jewelry, hair accessories, and more ....you can find everything you need here and more! Also, the owner Jenny is so awesome! She is big into giving back to the community and serving at IBOC! I will always support Jenny Beauty Supply! Prices are fair and quality is great! read more

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Customer service is lacking. Workers attitudes need to improve. They seemed to be bothered when you ask for help.

Nice selection of beauty and hair products. I would say it's a mini mall for hair/beauty products. I went on a busy day, Saturday. The lines were long but moved quickly. read more

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Hi, Yesterday, afternoon I visited Jenny's Supply Store located in DeSoto, TX, off of I-35 and Pleasant Run Road. While in the store, I noticed employees standing behind the register talking and laughing, not really working or trying to assist customers. I asked about braiding hair, and the employee pointed to the counter, where two other employees were. The female employee was rolling up her hair. I asked the first employee if the female employee was working, and she said, "Yes, that is the hair area". I walked over, and the female employee was sitting at the counter, brushing, combing, mousseing, and rolling up her hair in large rollers, while the male employee was sitting there looking down at his phone. I asked for assistance on where to locate the hypoallergenic braiding hair and the female employee stopped rolling her hair long enough to point in the general direction of where the hair should be and turned and went back to rolling her hair up. I walked away and tried to find what I was looking for in the direction that she pointed, since it was obvious that she was not going to get up to show me where. I did not find the hair, but while back there looking for the hair, another customer was complaining how she could not find anything either and how unhelpful the employees were. I agreed with her and continued to look for my items. The male employee finally came into the area and assisted the first customer, and she brought him around the aisle to assist me. I told him that I could not find the hair that I was looking for, and he went back up to the counter where the young lady was rolling her hair and asked her again. He came back and mumbled something to me...long story short, I located the hair. As I was walking the aisle looking for another item, a customer was exiting the store when her bag with her purchases caused the door alarm to go off. The Security guy on duty (a very large African American guy with braids or twists in his hair) looked around from his seat and asked her if she had purchased any hair, and she said no. He stated, "Aw you good." and told the customer to go ahead and leave. The Security guy never got up to check her bag or anything and was laid back all sprawled out in his chair, very unconcerned. It was at this moment that I decided not to purchase anything at this store and simply told my mom I was ready to go. I don't know who is managing this location, but the "I don't care attitude of the employees is simply alarming and disappointing. This is only the 3rd or 4th time I have visited this location, and the last time I was there, an employee was standing at the register in front of all the customers, cursing out presumably her boyfriend on the phone while the customers stood in line and listened to the conversation. I just think that management, or whoever is responsible for this location, needs to be aware of the employees' behaviors. read more

Manager is a complete heckler, I'm truly disappointed at how money hungry he was. If you have any reservations about buying a product from here just know you cannot return it unless you absolutely never opened the packaging read more

Everything was good until me and my sister got to the register ... this lady was very unprofessional and needs to get re interviewed seems like they hire anyone here . She didn't greet us and she threw our items in our bag... ill never come to this location again very ghetto. read more

Terrible guest service. Visited the store today with my elderly mother and my young child. The girl followed me in the wig section. Then pretended to look the other way when I caught her following me. I didn't say anything. Then, when my young child touched and object that was on the floor (like lost children will) I as the parent redirected and placed the item nicely back in place. The male then came after we moved and started to place items in the same basket my child was in and watched my mom as she was trying to get item off the shelf. Its a same these people capitalize on the black community. They have not Interest in real service in our community. It took every fiber in my being not to address thier racial profiling behavior. If you do NOT want to serve our people, stop selling to our people! read more

Jenny's always has what you're looking for and things you didn't know you wanted. They have a wide selection of products but I primarily shop for hair care products. read more

Today was my first day visiting this store. The store is huge. I asked the lady at the counter with the facial piercings for a hair clamp and she named isle 29. I told her I didn't see it and she said they might be sold out. Then another lady from behind the counter referenced aisle 30. I ask could someone helped me incase I looked over it because it was my first time at the store. (Let me also mention that I was the only customer at the checkout counter and there were 4 people behind the counter) After asking for assistance they all began looking at one another as if to say.... I'm not doing it, are you going to do it? I told them "I'm sorry if I made yall feel uncomfortable for asking a question". And I proceeded to place the rest of the item I had on there counter and left. I will never spend a dime at any store that lack professionalism and does not value their customers. The lady with the piercing was nonchalant from the very beginning and seemed as though she didnt even want to be there. It's so sad because the presentation of this store is amazing but the staff sucks. I would not recommend this location due to the unprofessionalism of their staffing. read more

Lovely place and the staff is very friendly. Nice wig/hair selection. Did I mention this place is huge

This beauty supply store has EVERYTHING!! It is like the Walmart of beauty supplies. It's nice to have a one stop shop, but customer service is not as personable as what you would get from a smaller store. Here you will find hair extensions, hair products, hair accessories, beauty appliances, wigs, purses, makeup, etc. There was not one item that I could think of that I needed that this store didn't provide. The prices are pretty reasonable too. It can be a little overwhelming trying to find the location for what you need because the isles are not labeled, but the workers are always close by and will direct you to where you need to go. read more

Jenny Beauty Supply - Front door - Cosmetics & Beauty Supply Near Me - Dallas, Texas

BUYER BEWER!!!! This place is horrible!! They don't tell you about the exchange policy until after you've made a purchase. I bought a pack of extension hair with the color number 2 on it and when I got home it turned out to be 2B I came back the next day to exchange the product and they're literally telling me they couldn't exchange it because I opened it when all I did was take it out the packaging. Even after begging and pleading letting them know that I had to be to work today, they still told me there was nothing they could do. Mind you, there's no way of telling what the color is through the fuzzy plastic packaging they used. This place lacks serious integrity and helping the community is better shopping at an Asian ran hair store than a black ran hair store! Y'all are crazy read more

Jenny Beauty Supply - This color is no where near 2 it's a 2B.. BUYER BEWERE MAKE SURE TO ASK TO CHECK THE COLOR BEFORE YOU BUY CAUSE THEY AINT SH!T - Cosmetics & Beauty Supply Near Me - Dallas, Texas

I was standing in line a few minutes ago and the young Hispanic lady behind the counter was B this and that about a customer in front of everyone! I normally buy EVERYTHING online. I needed to see something with my eyes so I came in. This is a store that doesn't really offer that much of a deal except you can touch it and see it! We have to do better! Will not make this field trip again! Customer Service is a big part of why brick and mortar stores are tanking. read more

Jenny Beauty supply is the mecca of beauty supply products and accessories. Anytime I have ever visited, if they are out of a product or item that I want, a just as good alternative is available. I've met the owner of the store and she's nice and will help you find items throughout the store just as her employees do if needed. I also like the diversity of the employees that work there. Sometimes at checkout there is a little wait, but the line moves quickly. When you shop there, be prepared to buy more than you prepared for...lots of bargains and items to see and possibly buy. read more

I came here to support one of my friends for her Kiss Event. This place is A One Stop Shop! You can come here and get all of your beauty needs met! Especially if you are in to hair the selection is endless. the store is huge and they carry clothes, all kinds of hair wraps and more. The Kiss event I attended they gave out goodie bags filled with lashes, nails and other accessories. Its in a central location with plenty of parking, whay more can you ask for? read more

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This establishment only survives because of the ethnic dollar spent. They have the WORST so called supervisors and the employees are about equal. I witnessed a so called supervisor talk about a customer who was tired of waiting in a long line. Now I'm all for having jobs available for people, but when the staff starts with the derogatory name calling it's time me find r me and my ENTIRE group to spend money elsewhere. But I'm not really surprised given the low class areas they open in. read more

So it was my 1st time visiting & the place was quite overwhelming due to there being so much stuff. They have wigs, weaves, clothes, jewelry, makeup & etc. basically whatever you need in one stop. Personally, I was on a mission to get a good quality wig & go on my way. I eventually made my way to the wig section & basically went in a circle trying to find something because I was so confused yet happy there were plenty of options. I decided to walk to the "wig help station" to about 5 women staff expecting someone to help. No, they just looked at me continued chatting amongst themselves & eating food; ZERO professionalism. Finally, one of them said how can I help you, I explained what I was looking for & she just pointed to a section then turned around. After about 20 mins, I finally found a wig I liked but of course they didn't have the shade I wanted & there was no way to order just had to wait for their next shipment whenever that is. Now, lets be clear this isn't the best area but the attitudes of the staff is RIDICULOUS! I witnessed one of the staff yell & I do mean YELL & belittle a customer who clearly was confused & needed help. She could have helped vs yell at her in front of everyone including the woman's children, the situation could have escalated drastically. While I asked for a brush while trying on wigs, a staff member attempted to put them all back & I told her no I'm still trying them on. She threw them down, rolled her eyes & said WTH & walked off -- I cannot make this up. This was by far the worst experience I have ever had in a beauty store, I'm actually glad I didn't find anything. I very quickly walked out & got some fresh air ! Customer Service: HORRIBLE! Products: Amazing but wish there was an option to place an order for pickup when the style needed isn't available. Will I be back ? Negative. Would I recommend it? Eh, maybe to get in & get out but don't hold your breath for good customer service. read more

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Nice store but the workers are soooooo rude and have 0 customer service. They really need to train the people here to be nicer. No smiles ever and they always look like you're bugging them when you need help. I try not to come here because I rather my hard earned cash go to a place where it's workers appreciate me. read more

The black employees behind the register are super rude. Never welcoming or acknowledging the clients. They act as if you're a bother to them. Super unprofessional. They're always up there with their stank faces like they hate working. Well guess what y'all don't have to work up there no one is forcing you. Also the older Asian man always restocking the shelFs is also super rude he ignored me three times when I tried to get his help. read more

check out Jenny awesome sales and great items y'all beat me there and they got free stuff

The merchandise in the store is what makes me want to come back but the customer service at checkout is absolutely atrocious. I'm spending my hard earned money but can't even be greeted with a hello or thank you at the end of the transaction. I can't believe that people still behave like this. I will shop elsewhere even if it means traveling a little farther. Please teach your employees about positive customer interactions. read more

Shopping for Wahl Edgers at Jenny's on Cockerll Hill. Asked customer service personnel the location of the edgers and still seated, raised her hand and responded " they're over there." Over where? Was my response to which she replied "Over there where you were looking." I then said, " can't you get off your butt and come show me where the edges are located instead of pointing wildly? She then said to me, "if you can be rude, I can be rude too ." I told her you're damn right and I don't have to put up with your funky attitude either. I failed to get her name but I'll never forget her face. Jenny's and customer service SUCKS!! read more

I wish I could leave 0 stars. Employees were rude and all seemed to have an attitude for no apparent reason. I walked in and instantly received rude glares. I waited in line behind 2 people until it was my turn then when I approached the register I asked to speak with a manager (I came in after being invited for an interview) When I asked if there was a manager there I could speak to, the cashier roller her eyes and went to another cashier to tell them I needed a manager. They began snickering and then another cashier walked over and asked why I needed a manager. I informed her I was there for an interview but wasn't sure who I was meeting with. The original cashier was giving dirty looks the entire time I spoke and it was totally uncalled for. Honestly everyone at the register looked unprofessional and like they wanted to be somewhere else. I didn't even stay for my interview because I had already felt uncomfortable just from walking in LOL I would never want to work in a place with such ill-mannered staff. Do better. How do you even work at a BEAUTY SUPPLY store and your hair isn't done. Do better ladies. read more

Jenny Beauty Supply - Front of store - Cosmetics & Beauty Supply Near Me - Dallas, Texas

AWFUL. The past two times I've come to this place, there's been some sort of horrible experience. I walked into the store at 7:40pm, fully aware that they close at 8pm. I go straight to the aisle with the product I need, an announcement is made for all patrons to head to the front of the store with their items at (7:57pm). So I begin to head that way only to hear a follow-up announcement that the registers are now closed (7:58pm). I get in line, only for an employee to tell me they I cannot buy my items, but the line is closed. (7:59pm). Those in line around me begin to argue that they've been waiting in line as well and express their frustration. So the employee let's two more groups go and then no more. A huge wave of customers (all ready to spend their money and leave) are all turned away due to their service staff wanting to go home (the line "monitor" told them all to shut down their registers.) So about 6-8 people are left standing in line as the register workers all start counting their cash drawers and no one acknowledges those still in line. As the cashiers left, I could hear their complaints about the customers as they walk out to their cars at 8:00pm. And of course, there was no manager available. This is one of the WORST beauty supplies I've ever encountered. The lack of effective management and customer service is the main reason why I will never go back. read more

Do not buy the clothing! And YES The customer service there is horrible!!! Shala in hair department rude azz!

As a customer who rarely ever writes reviews, I must say that their customer service is below zero especially at the checkout counter. The cashier who checked me out was so unprofessional to say the least. She never once acknowledged me during our interaction and she was very busy in a personal conversation with the other cashiers, which I perceived as very disrespectful and rude. At point during the check-out process she made a sneering and disrespectful comment stating that one of the customers smelled like a cheap wig and the other cashier chimed in saying" no like a sour booty". To the managers/owners of Jenny, your cashiers at the checkout counter require extensive retraining on the basics of hospitality and professionalism when dealing/engaging with customers who spend their hard earned money at their store. read more

This is the largest beauty supply store I've ever been to. 58 aisles of hair products, hair accessories, and hair. They now have four discount wigs sections with synthetic, blends, and human hair wigs; however the downside is that they ask that you do not try on discount wigs but you pick them up and look at them. The regular wigs are fair game. Their prices are overall better than other beauty supply stores by a few bucks. They have virgin human hair bundles for under $10. The ladies here are very knowledgeable and demonstrate great customer service. I always ask for help due to the sheer size of the store. You can be in the for days but the employees can point you in the right direction. This is honestly a tourist attraction in my opinion. read more

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!!HORRIBLE!!!! This establishment has some of the most rude, ignorant employees that you will ever encounter! The staff that work the floor are very helpful and will provide pointers and recommendations. However, every cashier is rude, has a nasty attitude, use profanity and will deny you any help in any way possible! I was told a second time after trying to give this location a second chance "I can't give you a recommendation on what to buy or what's more popular"....however staff that work the floor and any other beauty supply store can provide you help, just not here. It's sad to say but it seems as if the cashiers target black women and get a nice laugh out of it. They enjoy speaking amongst each other about customers as if you are not standing in front of them. Be aware of "Katrina/Catrenna and Chamyriah". Nasty horrible attitudes from these ladies, it's actually sad to have to witness and experience. Horrible, horrible, horrible!!! I would drive however far I have to before I will step another foot into this business! read more

Oh my stars! Talk about a super store. This place is massive with wall-to-wall beauty supplies. Oh and that wig selection is huge!!! I had so much fun trying on wigs to help me purchase my first wig. Before you can try on wigs, you have to buy a wig cap from them for $0.50. There are about 5 or so stations with mirrors where you can try on your wig. There are a maximum of 5 wigs you can take to the station. And baby, these prices were ridiculous (in a good way). I'm from California and I wish wigs were inexpensive out there. These wigs at Jenny were hella reasonable. For $22, I got a cute curly synthetic wig. And no it doesn't look cheap looking lol. There were a quite of few wigs that caught my eye, from straight long hair, to kinky curly to short bobs. "What kind of wig do you want?..Jenny will have it!" The fact that I spent 2 hours in here definitely tells you that there is a lot to check out, and I didn't even get to check out the entire store. I spent an hour and a half just in the wig section. Jenny's is the place to be for ALL OF your beauty needs! read more

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This place has EVERYTHING! I do mean Everything..... It is located in an old Target and this is one of other locations they have. You will find purses, hats, shoes, clothes, scarfs, jewelry, makeup, hair extensions, wigs, & all kinds if hair products. This is for men and women hair needs.... They also have hair shows here often and offer really great prices from the other beauty supply stores. I always find what I'm looking for and much more. This place is always crowded and the restrooms are in horrible shape. I had to go to the bathroom and when I saw the restroom I knew I would not be able to use it here every again! If you need anything pertaining to your hair and beauty needs this is place to come hands down! read more

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To be so large you would think they had a better selection of synthetic wigs. They don't :/ .

My daughter and I arrived here 30 minutes to closing time this evening. I knew what kind of hair I wanted, but being that I'm not knowledgeable when it comes to weave hair, I was using the incorrect verbiage when asking for it. A tiny woman at the counter, was very rude when I tried to inquire with her about the type of hair I wanted. Then Marnika came and started helping us! Even though they made announcements about the store closing, Marnika was patient with us and helped choose everything we needed. Then we got to the counter and the cashier with the curly green hair made checking out easy. read more