It's time to renew my membership and I'm wavering. I love the scan and go yet I don't like how dirty this location is. The parking lot is nasty and so is the entrance. Good luck grabbing a cart inside -- you'd do yourself a favor and grab one from the parking return. I wish they would turn on some lights too. The refrigerators don't seem cold enough and the produce section needs some assistance. However, you can find some nice decor pieces and household gadgets. read more

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We recently got a membership to Sam's Club because they had a $15 special for the year. It is very very similar to Costco. I don't recommend having memberships at both since they are so similar. The isles seem wider at Sam's but, Costco seems cleaner? Not sure if it is the lighting? Both are pure chaos and super busy. I need to psych myself up to go lol. read more

Sick and tired of calling their Hobart store to ask a question or try to make an appointment for new tires or even a tire rotation and nobody answers or they answer and hang up on you. Ten times in a row. Hire someone at minimum wage with a disability that can't work on the floor to answer the doggone phone. And stop auto-transferring me to India when I push "3" for Tire and Battery . . . forcing me to talk to someone I can barely understand and who knows absolutely NOTHING about tires or batteries or windshield wipers. read more

I rejoined Sam's Club after a long recess. My first order went smoothly. It was easy to navigate their website, and delivery was effortless. (The prices of the items in my order were a bit less expensive than other stores.) The driver was polite and very responsible for my order. Thank you Sam's Club. read more

GET ME THE HELL OUT OF THIS STORE! ....Is what I said the other day when a friend took me shopping in this dump. Horrible displays, low end meats, junky clothing, poor merchandising and not nearly the same quality as the leading warehouse club in the area. Ten times worst than any Walmart could be! Too low end, too junky for me. I will NEVER go the Sam's Club again! read more

Sam's is okay. Be sure to check those prices as you may not always be getting the best deal. I have to say I like buying fruit here. It's fresh and reasonably priced. They also have a nice variety. Most of the workers are quite friendly. This particular Sam's always seems to be packed, but the lines move pretty quick at check-out. read more

I personally love Sam's Club. They have the best deals, great variety on products, and great customer service. Their cafe is bomb. Their pizza and frozen yogurt really hits the spot. read more

My Sam's is doing everything it can to make me safe. Social distancing, great communication and a fun atmosphere even during this scary time.... The store employees truly care for the community.. Thank You Sam's!!!!! I'm sending all my friends and family. read more

Sam's Club - .99 cent Brownie Sundae - Wholesale Stores Near Me - Merrillville, Indiana

I love shopping here. It's always crowded but I have the scan and go app. I'm in and out in a jiffy. One time I forgot to scan something. Of course they caught it and I was so embarrassed. I thought for sure they would call the police. They just let me pay for it and leave. read more

I was sold a warranty on a tv they did not refund after I exchanged the tv for 30 days. Sams Club told me to contact Square trade. Square trade. had no trace of me ever buying a warrantee there this is very bad customer service on the part of Sam's Club and I will never ever buy a Nother service plan through Sam's Club because they do not keep track of your service plans all they do is sell them. As far as I am concerned all they are our clerks that push a product that they don't support and no one and no one in the store knows anything about it stay away from Square trade warranty's read more

I was super excited about going to Sam's for the first time in the mid west. I will have to say I was pleasantly surprised at all of the options they had available. Not only did they have extremely great prices they also had instant savings which is a lot better than waiting to get a rebate in the mail or getting cash back on a card. It was such a wonderful trip and I found so many different items I couldn't find at the other competitor. I would have spent less had I not found so many deals. So I ended up spending the same amount for a lot more. The warehouse was clean and tidy. It was very well organized and very well lit. There was only one problem. I plan to ask customer service about it the next time I go back rather than hold it against them. 6/30/18 Welp. As usual you always have one bad apple to spoil something good! Wow. Like rude. I walked this whole store. Started off in electronics and called to the front looking for a Xbox live gold card for the kiddos. So. Was super psyched about it. So the lady said no they are over by the gift card section. Ok so here we go off to find gold at the end of the rainbow. Nope. Got there called back to the front cause this sweet little pregnant lady sat there and called over the mic on her shoulder for literally 5 minutes. Asking does anyone know if electronics was available. All the csm had to do was say no sweetie they are on break. But no. She was rude and had snide comments and She make the lady wait. And me. Biiiiig mistake hun. I don't take kindly to people being rude and secondly especially not to a pregnant lady. Whomever that was she needs to be reprimanded. I don't care if the item wasn't in stock. I was nice enough to wait. And follow some guy around in electronics in the beginning and he didn't have what I needed but still I was ok with it. But being rude isn't a good look. I dropped the f bomb. To my husband of coarse. Never to anyone else. So yeah. I would recommend them telling "Sam" to behave a little more like a CSM. And I don't hide behind a blank profile. It's me. You need to be nice to everyone. Just because I'm not in scrubs doesn't mean you shouldn't treat me with respect. The only reason this didn't drop to a 1 Star is because the other people made the trip somewhat bearable. read more

Costco has generally better products. Sam's hours and gas station are much better. Costco needs to relocate and expand their gas station. It is terrible compared to Sam's Club. Sam's even needs to add a few more pumps. read more

The auto center was fantastic. We rented a van for vacation and our tire blew out. They had the right tire we needed and got it in the garage right away. Took no time at all and gave our pup some water and let him cool off inside as well. The mechanics were super helpful and did an incredible job. read more

Not worthy of more than the 2stars I'm giving this place. I've been to plenty of Sams Club stores but this one by far is the worst. Yesterday the weather was horrible. It was snowy and blistery cold. I had to run out to sams for a few items and to my surprise, the parking lot was pretty full. I seen many shopping carts in the cart holders but did not think that I had to grab one to take into the store with me. Upon entering the store, of course, I was greeted by the person who checks your membership card. I also seen a few other workers organizing store items near by. I quickly looked for a shopping cart to begin shopping, I noticed that a few others were doing the same. There were no carts in sight. I heard a gentleman ask the store greeter for a cart; her response to him and the rest of us was that we needed to go out to the parking lot to get a cart. I was so appaled at her response! Are you kidding me. One of the workers that was near by heard complaining and he volunteered to go out to the parking lot to get carts. He came back with a ton of carts and was very pleasant to us. In the store, many of the other co-workers were very helpful. The store was fairly clean but the lines were ridiculous. More staff is needed, especially around the holidays. If I have to come back to sams, i will. But I think a change to costco will be my best bet. I was so done with this place. read more

If I could give this place a ZERO, I would! TERRIBLE customer service! The worst ever. There was a mess up on my card and now they want me to get another membership. I've tried to resolve this 3 times and there is no notes that I've even been here before! Spent now over an hour in store trying to straighten this out and I live an hour away. They were so rude. I cannot Brugge experience I just had! I seriously could cry. read more

I like going to Sam's Club they carry products are used I'm never had a problem if I ever had to return something always willing to help you

The prices here for bulk food is amazing. I do all of the shopping for my household here, their prices just can't be beaten. I also just had the Sams bakery make & decorate the cake for my sisters open house. It not only looked pretty, but tasted delicious!!! I will get every cake from here from now on. read more

I had my car towed to this location on a Sunday night about 15 minutes before closing time. Not only did they put on four new tires for me, staying well past their closing time in order to do it, but they also gave me a great price. Extremely thankful for the great customer service! Had they not been willing to stay I would have been stuck over night. read more

I joined about a year ago with a deal off Groupon that cost me $45.00 and I received a Sam's gift card for $25. I couldn't really pass up the chance to give it a try. I typically purchase the same items.....a variety of snack cake items for my son and several items from the pet department, which are quite a great deal ( I foster for a local rescue so this is a huge help). I also have found some really good deals including Olive Garden salad dressing and Hellmanns dressing. I must say that the cakes that are baked for special occasions are Delish! You Must Must try their baked whole chicken Bravo! And for only $4.99?..wow! even the white meat is moist! Give them a try. You now do not need to show your card to go in...so browse around and see if it is for you.... read more

This pharmacy is by far the worst ever in customer service. Sorry is not acceptable when you make a mistake that costs the customer time and money. This has made my decision pretty easy, I will be switching my membership over to Costco when it expires. Oh and to the pharmacist who got her feelings hurt when she bothered my husband at work the other day. Get over it, and that's pretty crappy calling his wife to whine about it. He was busy, he couldn't talk, unless you know what he was in the middle of doing at his job, not everyone has the luxury of answering your stupid questions. And I think involving a patients wife is completely unacceptable!! read more

Great service, friendly staff. Enjoyable visit, with great selection of frames! I have had the ocassion to purchase glasses and contacts for my whole family w/ amazing member benefits! read more

No one go to this location!! There was an item on the floor with a legitimate price tag. that they refused to sell me. In order to sell it at their event sale the next week. The price was not any different today than it would've been next week they just wanted to have inventory for their sale causing me to drive for towns over to try to find it at another location. I would not recommend the story to anyone it is absolutely terrible! This item was not taped off it was not awful and it limits there was no sign saying it could not be sold yet they refused to sell it to me. read more

Excellent experience at Auto Department. Gordon was efficient and kind. We were back on the road with a new tire in under 45 minutes.

In July they had this thing you could shop there if you had a Costco card, so we went to check it out, merchandise was all over the floor and the lights were super dim. It was a really unpleasant experience. We walked around for like 10 min and realized why we have a Costco card. read more

Dont know why they put in express lanes. Who is really going to use an express lane when everyone there has a cart full of stuff. Its so much easier waiting in line, but now lines are longer becasue they took out about 5 or 6 cash registers. Love going here checkbook and savings account does not like it though read more

If you're looking for absolutely terrible customer service combined with an even worse management team, then you'll love this place. I'm used to the bad Walmart experience and in all honesty, I expect little when I walk in to any of their businesses. Stay away from this place, stay very far away. read more

I had a wonderful experience at Sam's Club on yesterday. I flagged a young man named Anthony down and asked him if he knew how often they got flowers in and I explained that I wanted 5 bouquets for Sun. He not only asked someone that had that information (Andriana) but asked her if they could be ordered for me. Then when her questions were unclear she called Julie to help. Over all they made arrangement for the flowers to be ordered. They went above and beyond (you would have thought I was buying 20 bouquets instead of 5) I really appreciated that type of service. It is very rare these days read more

Sam's Warehouse in Merrillville Indiana conveniently located on US 30. They have a wide variety of items from food and health & beauty supplies to tires and gas. The sales associates are very well trained and friendly. read more

The Sam's Club Tire Center DOES NOT provide ANY customer service. The lady at the desk treats customers like she was disciplining them in the military! I bought two new tires to put on the back. I asked for the front tires to be discarded and the two back tires to be placed ON THE SAME SIDE on the front. This DID NOT happen. They put the old tires on the opposite side instead of the same side. With military lady in charge, I did not want to force the issue since I was not the Sam's Club member. VERY DISSAPPOINTED - WILL NEVER SHOP HERE AGAIN! read more

Ugggg! It was a few weeks ago that we, members, stopped for gas at the Hobart, Indiana Sam's Club. It is usually my husband who gets out of the car for the gas when we are together. This time It had to be me because my husband just had major back surgery. I got out of the car and my husband did too. While it was being pumped, I noticed too a puddle. I thought it was water. When getting back into my car, at the drivers side, I went down to the ground hard! I learned when I went down, the slippery concrete was from gas on the ground. I was terribly hurting! I looked at the little cage where an employee is usually standing. Nobody was there until I got back in my car. This is when I saw an employee. I got back out to tell her she better get this gas cleaned up before someone else fall. I learned it ruined my brand new gym shoes and the jeans and jacket I was wearing. Within an hour of the pain in my leg and back, I could see the bruise running up my leg. I was still angry that it had not been cleaned up! I knew it had to be seen on the camera at that sight. I went back in to the store to let them know of what needs to be viewed. This was after I went home in pain to try and get the awful smell off of my shoes and jeans. I could not get it to go away. I tried everything people told me to try. I must add......how good it was that it was not my husband with stitches around his neck and a brace on his neck from this surgery, that it wasn't him that went down on this gas that had not been cleaned up!!! He could of been paralyzed for life!!!! I went back to fill out a report of this accident that happened. It was sent in to who was suppose to take care of this problem. It was an insurance agent who called me. I gave all of the information to her. It took a couple weeks for her to call me back to tell me that it was turned down as a claim!!! Reasoning is what blew me away! She told me that it was turned down because of me falling at a restaurant ten years earlier!!!! She asked no details of what happened at that time! That fall, that fractured my leg, happened when the concrete steps up to the front door collapsed when I was leaving the store!!!! It was known from the started that it was not my fault either!!!!!! How dare Sam's Club think that it was my fault when I slipped immediately on their concrete that THEY DID NOT CLEAN UP! OR......LET ANYONE KNOW THERE WAS SLICK CONCRETE AT THE PUMP??!! Since then, I have let everyone know what was said and done. I got the same suggestion from all of the people I told. They said, to take it to court! I decided I am going to call and have them review it, but, I will definitely take it to court if they choose not to do that!. Denying it because of a restaurant being at fault 10 years ago that caused an injury????? That is the most stupid thing everyone, including me hearing ever!! My back still hurts from it and all I wanted was compensation for my gym shoes that they caused to be ruined!! If you ask me now, they are going to wish they took care of my shoes they ruined a few weeks ago. They told me THEY saw the video!!!! read more

I recently bought the membership. The ladies at the membership desk were very nice unlike what I experience at Costco. The selection seems to be smaller than Costco though. But the kindness is what made the experience good for me. read more