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    Updated 2 months ago

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    Order In process for 3 hours and 4 employees just standing there
    Oscar A.

    I switched from iPhone to Samsung. I upgraded to the Samsung phone. Then I decide to buy the watch online and pick it up at the store in Cerritos. After about 3 hours, got of work and figured going to stop by and see if I can pick it up. Online still shows not ready for pick up. But, I ordered here because it's close to work and I want to get home and play with the watch and set it up. I walk into the store. I explain to two different sales person that are just standing there because they have no customers. One tells me that it's not ready and walks away. The second employee looks at my order and tells me that I can cancel the online order, pay for a different trasactio and get the watch right away. Then he explains they are getting some kind of pokemon orders ready and the watch orders are last. Bad customer experience. I have done this kind of transactions at Apple stores and had never had a problem. At this point I'm wondering if I should just cancel the order completely and samey money. 4 employees just standing there and no one can speed up the process. Wow!!!! For sure not recommending any one I know to any Samsung store. Apple for sure Number one in customer service.

    All-time favorite store for my gadget needs.

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    1 month ago

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    13 hours ago

    Miguel was very knowledgeable, assisted us with our issues on our samsung phones. We left very happy.

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    3 months ago

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    2 years ago

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    Cracked MyPhone Cell Phone and Computer Repair - Located on South/Bellflower in Lakewood CA.

    Cracked MyPhone Cell Phone and Computer Repair

    (194 reviews)

    $

    Review for Cracked My Phone - Lakewood Employee: Edgar…read more After a long and frustrating day calling multiple repair shops and even stopping by the Samsung store in Cerritos, I finally found Cracked My Phone, and Edgar was the reason I felt relieved enough to stop searching. My daughter's Galaxy S22 Ultra screen cracked inside her backpack, and she needed a replacement ASAP. Other places either tried to upsell us, couldn't give a straight answer about pricing or availability, or became pushy the moment we asked about the difference between original and aftermarket screens. One store even called me four times after I politely said I would look elsewhere. Edgar was the complete opposite. He answered every question with patience, honesty, and zero pressure. He didn't rush me, didn't try to upsell, and didn't call repeatedly after giving me a quote. He simply provided clear information and genuine customer service, something that's rare these days. Because of his professionalism, I'll be dropping off my daughter's phone tomorrow and taking my business here. A little patience and honesty truly go a long way, and Edgar showed both. Highly recommend.

    A true life saver!! Edgar is such a kind, helpful and all around wonderful man I have ever met!…read more I desperately needed a new battery for my phone. I called and spoke to him at the store. He let me know he would have to order it and got it the next day. I went and he put it in and charged it while I waited. Being disabled, he was so kind and helpful to me. If you EVER need help with your phone or PC, please call Edgar! I promise you will not be disappointed!!! This will now be my go-to store! The store is on the north east corner of South St. and Bellflower Blvd. South of In&Out. He has great hours and is open on Saturday. PLEASE call or go see Edgar at Cracked My Phone!!!!

    Samsung Store - mobilephonerepair - Updated June 2026

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