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Samuel L. Guillory, MD

5.0 (2 reviews)

Services - Samuel L. Guillory, MD

Eye surgery

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New York Ophthalmology - New York

New York Ophthalmology - New York

2.3(3 reviews)
3.1 mi•Harlem

Received horrible treatment from the receptionist Janelle who kept telling me her only job is to be…read morea receptionist when clearly I needed assistance about my co pay.. isn't that what they are hired to do? To assist the patient in problem solving? Ridiculous .. Luckily Lourdes was the manager as I had to ask for her myself and I did receive treatment and resolved the issue. The worst past was Janelle still had audacity to talk back to her manager after her manager told her to calm down.. just wow This receptionist can benefit from therapy to process her behavior towards others . I feel so bad for the elders that come here as she probably mistreats them and they unfortunately are limited whether through Spanish spealing or also for lack of advocacy

I have been a clinician for more than 11 years. The most a patient has waited in my clinic is an…read morehour, and when this happens I apologize profusely. When a patient comes into my clinic (regards of distance), time is respected. Today after waiting for 3 hours, I left. This is just bad business. The staff stated that after 1 hour that the doctor is running late, they then said after 2 hours that he is coming soon . But at the 3rd hour (whether or not I took the time off from work ) this is just disrespectful. Here's a hint to the clinician: hire a partner or partners, save the integrity of your business. Another patient said that she was waiting for 4 hours, I can't. Not in 2025....

Harlem VistaSite Eye Care - Dr. Rodriguez -our main optometrist

Harlem VistaSite Eye Care

3.3(30 reviews)
1.7 mi•Harlem

Be very careful with billing transparency at this office. We scheduled a routine eye exam and…read moreprovided vision insurance. During the visit, retinal imaging was recommended and we were explicitly told that if it was done that day, it would be covered under the routine vision exam. After the exam was completed, we were informed that the visit was billed as a medical exam, resulting in unexpected out-of-pocket charges due to our medical deductible. Medical insurance was not discussed or verified until after the visit. Only after requesting further information did we receive the billing and diagnosis codes used to justify medical billing. None of the documented diagnoses were discussed with the patient during the exam, nor was it explained that a medical condition was being evaluated or that billing would change as a result. The issue is not the clinical care, but the lack of transparency and misleading communication around insurance coverage and diagnoses. Patients deserve clear, upfront explanations before testing is performed. Based on this experience, we would not return.

Be very clear up front what you will be charged for the appointment. I visited this location before…read morewith different insurance, and this time was surprised to be charged at two different points while there. The first charge made sense - it was for my co-pay which is clearly shown on my insurance card. As I was leaving I was told I needed to pay an additional amount for the "medical portion". The medical portion was apparently seeing the doctor for approximately 5 minutes; it was the shortest amount of time I have spent with an optometrist. This was after going thru a series of four brief tests with an assistant. I called my insurance company and the representative agreed it was not correct. The takeaway was not to go back again. Disappointing because the first time I was there the experience and care were terrific. Seems like they have new practitioners.

Photos
Harlem VistaSite Eye Care - We offer a wide variety of eye wear from glasses to sunglasses and pediatric frames, both designer and non designer

We offer a wide variety of eye wear from glasses to sunglasses and pediatric frames, both designer and non designer

Harlem VistaSite Eye Care - Waiting area

Waiting area

Harlem VistaSite Eye Care - Welcome to our office!

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Welcome to our office!

Samuel L. Guillory, MD - opthamalogists - Updated June 2026

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